Grand Esen Hotel

Hotels
8 (900 reviews)
Hoca Pasa Mah. Orhaniye Cad. No:40 Sirkeci , Istanbul , TR

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor cleanliness
Room quality issues

Categories

Cleanliness
6.39
Multiple mentions of dirty rooms and poor cleanliness across reviews.
Service
8.86
Friendly staff praised in several reviews, although some negative experiences mentioned.
Location
9.9
Consistently positive remarks about the location being excellent and central.
Room Quality
6.85
Comments on very small rooms, poor state of repair, and outdated furnishings.
Amenities
7.88
Limited mentions, but noted need for improvement and renovation.
Value for Money
8.34
Mixed reviews, with some stating acceptable quality for the price.
Food and Beverage
7.39
Negative feedback on breakfast variety and quality, impacting overall experience.
Overall Experience
8.36
General dissatisfaction noted, but a few positive aspects balanced the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 16:28

Property Description

Luxurious Accommodation
Grand Esen Hotel offers air-conditioned rooms with free Wi-Fi, just a 2-minute walk from the Sirkeci Train Station. Enjoy comfortable stays with satellite TV, minibar, and stunning views of The Bosphorus from the 3rd floor rooms.

Delicious Dining Options
Start your day with a rich breakfast buffet including cereals, juices, and fruits. Explore nearby eateries and bars for a taste of local cuisine. Visit the Gulhane Zoo for a relaxing time under the sun.

Convenient Location
Conveniently located, Grand Esen Hotel is a short walk from the Blue Mosque and Hagia Sophia. Benefit from free parking, a 24-hour reception, and easy access to various attractions. Book now for an unforgettable stay!

Important information:

Free parking is available between 18:00 - 10:00.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

8
Based on 900 reviews
Cleanliness: 6.39
Service: 8.86
Location: 9.9
Room Quality: 6.85
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 7.39
Overall Experience: 8.36
S
Sara • solo_traveller • us
7
Exceklent Location
Pros:

The location was perfect for a trip to istanbul & the employees were very very friendly. They upgraded us to 2 x 3 person rooms instead of 2 smaller rooms for 4 people because they said it would be too small of a space for us. The 3 person rooms across the street were very clean. The location is fantastic; a nice walking to any major touristic attractions and right next to the train. It's also surrounded by so many restaurants, cafés, shops & great nightlife. It can be loud at night. You are right next to a mosque so the call to prayer is quite loud but as someone from the US, I thought it was neat!

Cons:

The room on the 4th floor was pretty great! Clean and comfortable & everything worked as expected!

The AC in the 3rd floor room didnt work at all which was really difficult in August in Istanbul after we booked because it said there was AC. It's not that we expect even remotely close to US AC standards but even a fan would have helped; it did not work. The last night the door also got stuck & stopped working so it couldnt be opened from the outside - only the inside. Im glad it was our last night & the staff was really upset over it & i appreciate their efforts. You can tell that this had happened to the door before though because it looked damaged on the wall between the door. They definitely need to exchange the door for a new one.

2026-09-19 • via Nuitee
ユウキ • solo_traveller • jp
4
2026-09-19 • via Nuitee
G
Grace • solo_traveller • us
7
It would have been perfect if not for those bug bites.
Pros:

The location was in the middle of old Constatinople, close to main sites like Topkapi Palace and Hagia Sophia.

Cons:

Some bugs bit me in about 30 places on my legs. They didn't itch. Even an ER could not identify what they were.

2026-09-19 • via Nuitee
N
Nihada • solo_traveller • ba
7
2026-09-18 • via Nuitee
L
Lupita Chavira • solo_traveller • mx
5
2026-09-18 • via Nuitee
V
Vera • couple • ru
5
Отель для остановки на одну -две ночи. Комфорт ограничен.
Pros:

Понравилось только местоположение. Прекрасный вид на Босфор. Отзывчивый персонал, дали без нашей просьбы номер более высокой категории. На все просьбы и жалобы реагировали, как могли.

Cons:

Это отель на одну -две ночи. Крошечный лифт, один. Старая мебель, очень старая и не очень чистая сантехника. Всё какое-то шаткое. В номере все время чего-то не хватает - часть постельного белья, стаканы и т.д. Приходится спускаться вниз и просить. Завтрак был включен и оплачен, но оказалось, что уже три месяца как отель не предоставляет завтрак, но никто об этом не предупредил и никто не компенсировал. Персонал отеля ссылается на ошибку Booking. Говорят, что мы не первые такие. В отеле нет системы и нормального управления, затыкают дыры, как могут, но стараются.

2026-09-17 • via Nuitee
J
Jan • solo_traveller • pl
1
Cons:

Obiekt nie odpisał na moją wiadomość z prośbą o odwołanie, pobyt odwołany przez hotel po niepojawieniu się w hotelu.

2026-09-17 • via Nuitee
H
Habibi • couple • us
10
2026-09-14 • via Nuitee
A
Anna • solo_traveller • de
1
Uninhabitable currently due to demolition noise next door at NIGHT.
Pros:

The location is convenient for major tourist attractions and ferries. Staff member suggested a well-priced self service eatery. There is AC, a refrigerator, good wifi, good water pressure.

Cons:

The hotel is not suitable for sleep at night currently, because there is a LOUD noise from the DEMOLITION of the train station building next door from 9pm until 4 am. It is uninhabitable, like some other hotels on this street and will be for next several months. The hotel manager could not offer alternative room in his other hotels, refused to return money from 3 unused nights, when I had to book at a different place. Booking.com should blacklist this place until the demolition is over.

2026-09-14 • via Nuitee
P
pauline • solo_traveller • mt
8
Clean and good position
Pros:

Position

Cons:

Small not match photo

2026-09-11 • via Nuitee
B
Barbara • solo_traveller • gb
8
2026-09-11 • via Nuitee
M
MOHAMED RABEH • family_with_children • us
7
It’s an OK stay overall
Pros:

I waited a little bit to check-in because I believe the guy was busy upstairs. He came downstairs to check me in. He gave me a wrong room. I paid for family economy, but he gave me economy room. However, he fixed the issue right away. The location is very convenient.
Both reception guys were professional and helpful. Thank you.

Cons:

- The cleaning was very poor. They never cleaned the room. They just put a new towels.
- The elevator was very small. Maximum three people can fit in. I hardly fit with my stroller. Stairs were very narrow as well.
- The breakfast was not as it was mentioned in the pictures of the hotel. It’s not a buffet. It’s just few cheese slices, cucumber, tomatoes and a cup of tea as it’s pictured in my stay shared photos.
- there are many cockroaches in the room.
- There was a leak from the top while we were taking a nap.

2026-09-11 • via Nuitee
G
Ghassen • solo_traveller • fr
9
2026-09-10 • via Nuitee
M
Myszka • extended_group • pl
3
Dobra lokalizacja daje dużo możliwości, niestety słaby standard zakwaterowania zabiera radość pobytu
Pros:

Niewątpliwie największą, zaletą jest lokalizacja i pomocny, miły personel, bliskość komunikacji miejskiej i cudowna pogoda.

Cons:

Pierwszej nocy dostałyśmy informacje, że zaszła pomyłka związana z zakwaterowaniem (zostałyśmy przeniesione do innego hotelu na jedną noc, potem na 6 dni wróciłyśmy do Grand Esen, gdzie zostałyśmy zakwaterowane w innym pokoju niż zamawiałyśmy. Bardzo mały pokój bez szafy, półek, z łazienką nie do zaakceptowania (wybijające zapachy z kratki ściekowej, popękana glazura, urządzenia sanitarne w kiepskim stanie, rozwalająca się szafka pod umywalką. Musiałyśmy przypomnieć, że mamy śniadanie wliczone w cenę najmu.

2026-09-10 • via Nuitee
P
Paulo Atonio • couple • us
10
Excellent
Pros:

Affordability and location close to city buses and train also local markets to shop for food and drinks. Customer service very satisfied with the check in and we love our room and bathroom very spacious and clean. Thank you.

Cons:

We were looking for affordability and location and this place was one of the best added to our list.

2026-09-08 • via Nuitee
D
Daniela • couple • cl
4
Buena ubicación
Pros:

Ubicación

Cons:

Chica la pieza y un día nonos hicieron aseo

2026-09-08 • via Nuitee
A
Abdus • solo_traveller • de
3
Außer der zentralen Lage würde ich nicht mehr dort buchen
Pros:

Die zentrale Lage

Cons:

Zimmer zu klein

2026-09-08 • via Nuitee
S
Sandra • extended_group • nl
7
Leuk voor 2 nachten
Pros:

Lag mooi in het centrum

Cons:

Een mini kamer geen ontbijt erg enge grappen

Bouw werkzaam heden aan het treinstation

2026-09-06 • via Nuitee
M
mashkhura • extended_group • uz
10
Отдохнули супер . Отел тоже супер. Расположение на 100 % супер. Чистый отель Спасибо рецепшену.
Pros:

Завтрак нормальный голодным не остались все хорошо

Cons:

мы забыли при выезде в аэропорт личные вещи купленные вайкики. хочу узнать.KONU- Odada unutulan esya hakkinda (Oda 302/ 29 agustos-3 Eyul. Sayin Yetkili. Biz 29 agustos- 3 Eylul tarihleri arasinda otelinisde 302 numarali odada konakladik. Ayrirken torunum Diera odada kiyafetni unutmus. Unutilan esya - LC Waikiki markali. siyah renkli. fermuarli ve 4 XL beden bir hirka/ceket. Rica etsek odalari kontrol edip bu esyayi bulup bulmadiginizi teyit edebilir misiniz. Eger esya sizdeysa 12 - 13 Eylul kunu my sister IKRAMOVA MAHMUDA will be staying at 12 to September 14. Could you please find my forgotten item. keep it safelu at the reception, and give it to her when she arrives? Tesekkur ederim. Bunun mumkun olup olmadigini lutfen t-posta yoluyla bans bildirin. Naslsiniz/ Tesekkur ederim

2026-09-04 • via Nuitee
L
Luay • solo_traveller • us
8
Very good
Pros:

Location, friendly staff

Cons:

Noise

2026-09-03 • via Nuitee