Hotel Waterloo Singapore - Handwritten Collection

Hotels
•
Handwritten Collection
8.8 (1342 reviews)
78 Waterloo Street , Singapore , SG

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent central location near MRT and attractions
Very clean, modern rooms and tech-driven features (AI, voice control)
Friendly, helpful staff and prompt 24hr assistance
Good pool and convenient amenities
Generally good value for money
Cons:
Rooms can be small with limited storage/wardrobe
Breakfast area crowded; issues with labeling and occasional unfriendly staff
Fitness room and some public spaces are small
Some guests found beds firm or bathroom layouts odd
Experience can feel impersonal due to automated systems

Categories

Cleanliness
9.5
Multiple reviews praise the hotel as very clean and new-looking; housekeeping and room cleanliness consistently described as excellent.
Service
8.6
Staff frequently described as friendly, helpful and responsive (24hr help, good room service), though a few guests found interactions minimal or breakfast staff unfriendly.
Location
9.7
Recurrent praise for a central, convenient location near MRT, Bugis Junction and attractions; many guests call the location a major positive.
Room Quality
8.2
Rooms are modern, comfortable and tech-enabled with good beds and views, but several guests note small room size, limited storage/wardrobe and odd bathroom layout.
Amenities
8.6
Tech features (AI assistant, voice controls), pool and good room service are positives; fitness room is small and some public spaces (breakfast room) feel constrained.
Value for Money
8.4
Many guests report good value or economical stays; a few mention breakfast price or bed firmness affecting perceived value.
Food and Beverage
7.6
Breakfast repeatedly mentioned: generally 'ok' but criticisms include limited selection/space, lack of labeling and unfriendly breakfast staff on some occasions.
Overall Experience
9.8
Overall impression is very positive with many 'great', 'perfect' and 'would recommend' comments; guests highlight cleanliness, location and helpful staff as key strengths.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:37

Property Description

Experience the perfect blend of luxury and comfort at Hotel Waterloo Singapore - Handwritten Collection.

Outdoor Oasis
Unwind in our stunning outdoor swimming pool, surrounded by lush greenery that provides a tranquil escape from the bustling city.

Culinary Delights
Savor a delectable buffet, continental, or American breakfast at our on-site restaurant and bar, offering a delightful start to your day.

Prime Location
Situated just steps away from popular attractions like City Hall MRT Station, Bugis Street, and the Singapore Art Museum, explore the vibrant heart of the city with ease.

Whether for business or leisure, your ideal getaway awaits. Book your stay at Hotel Waterloo Singapore now!

Important information:

In accordance with Hotel Licensing and Government regulations, guests are required to present a physical Singapore NRIC or a physical passport upon check-in. Please note that other forms of identification – such as Digital Singpass ID, work passes (Work Permit, Special Pass, Employment Pass), long-term passes, students pass, driving licenses and any other form of membership cards are strictly not accepted for registration purposes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 1342 reviews
Cleanliness: 9.5
Service: 8.6
Location: 9.7
Room Quality: 8.2
Amenities: 8.6
Value for Money: 8.4
Food and Beverage: 7.6
Overall Experience: 9.8
C
Christine • couple • gb
9
Pros:

Friendly staff, modern clean room. Easy to arrange late checkout (dependant on availability) and luggage storage. So close to the museum and Fort Canning Park which was amazing - try Le Jardin cafe

Cons:

I suppose the thing I didn't like was the wash basin being outside the toilet area. I always think that is odd, but it is not unusual now. Also the light above the basin was pretty, but ineffective.

2026-10-31 • via Nuitee
M
Martina • family_with_children • cz
7
Pros:

Pohodlná postel, každodenně čistě povlečená. Set na přípravu kávy a čaje.

Cons:

Slabší snídaně

2026-10-31 • via Nuitee
M
Martina • family_with_children • cz
8
2026-10-31 • via Nuitee
N
Nikolaos • family_with_children • gb
10
Great
Pros:

New building, clean and good facilities. 24hr staff help promptly

Cons:

Nothing

2026-10-31 • via Nuitee
M
Max • couple • de
10
2026-10-30 • via Nuitee
A
Antonia • solo_traveller • at
10
2026-10-30 • via Nuitee
B
Björn • solo_traveller • de
9
Modernes, sehr gut angeschlossenes und gelegenes Hotel, mit ein wenig Platzproblemen
Pros:

Super Lage, 5 min von MRT, super freundliches Personal, absolute Sauberkeit. Toller Roomservervice. Sehr bequeme Betten.

Cons:

Wenig. Im Zimmer ist der Stauraum zu knapp: 2 kleine Regalbretter, Kleiderstange mit 5 Kleiderbügeln. Kein Schrank. Also muss der Koffer Helfen. Für eine Woche schon für eine Person in einem Doppelzimmer zu wenig. Der Buffetraum zum Frühstück ist relativ zu klein für die Menge an Leuten, selbst um 7 Uhr Stau am Buffet. Der Fittnessraum kann max. 3 Leute parallel beherbergen. Auch zu klein für die Größe des Hotels.

2026-10-30 • via Nuitee
D
DanGou9 • couple • fr
9
Pros:

Emplacement central, calme

Cons:

Il manque une penderie
La taille de la chambre ne permet pas de laisser les valises ouvertes

2026-10-30 • via Nuitee
Y
YUTA • solo_traveller • jp
8
2026-10-30 • via Nuitee
V
Vuyokazi • solo_traveller • za
10
It was a great stay, a very tech driven hotel that makes everything so much easier.
Pros:

Very clean, everything looks new. Tech driven, smooth check in and check out process. Easy to access via public transport.

Cons:

One thing to improve: Breakfast didn’t have labels for food one morning. Which was not great for someone with dietary restrictions/requirements and there was no one available to help.

2026-10-29 • via Nuitee
M
Martin • couple • ch
9
Pros:

Praktisch eingerichtet, geniale Aussicht (und wir waren nur im 8. von 14 Stockwerken), gutes Bett. Die U-Bahn ist eine Minute weg (wenn man am Hinterausgang des Hotels vorbeigeht). Das Frühstück ist ebenfalls gut, aber teuer… gegenüber kann man günstig und lokaltypisch frühstücken.

Cons:

Zu wenig Platz für Kleider, kein Tisch.

2026-10-29 • via Nuitee
S
Sousa • solo_traveller • pt
10
Pros:

Cozy place with wonderful staff

2026-10-28 • via Nuitee
M
mifo27 • couple • sk
10
Pros:

Skvelá lokalita, raňajky i proces ubytovania a odhlásenia.

2026-10-28 • via Nuitee
J
Jessica • couple • nl
10
Perfect!
Pros:

Everything was perfect!

2026-10-28 • via Nuitee
S
Sivasamy • family_with_children • in
8
2026-10-28 • via Nuitee
J
John • solo_traveller • au
10
2026-10-28 • via Nuitee
S
Souad • couple • fr
10
Pros:

Superbe hôtel, très bien placé et permettant d'avoir accès facilement à toutes les attractions les plus touristiques et restaurants.
Les équipements étaient au top, la chambre très propre et agréable. Le personnel était très serviable et gentil.
Nous recommandons sans problème !

Cons:

Rien, tout était super.

2026-10-28 • via Nuitee
J
Jane • couple • ca
10
Pros:

Great location, very clean. Bigger room than expected.

2026-10-28 • via Nuitee
Y
YUN JOU • couple • tw
8
2026-10-28 • via Nuitee
D
Dashan • solo_traveller • za
9
2026-10-28 • via Nuitee