Hotel Waterloo Singapore - Handwritten Collection

Hotels
•
Handwritten Collection
78 Waterloo Street , Singapore , sg

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Facilities

Meeting rooms
Fitness facilities
Express check-out
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Very clean, modern rooms
Attentive and professional staff (named staff praised)
Excellent, central location near MRT
Family-friendly (connecting rooms, pool, kids enjoyed)
Innovative in-room tech (AI control box) and robot delivery
Unlimited filtered drinking water provided
Good value for money
Good WiFi
Cons:
Rooms are small/tight
No changing room mentioned
Fitness centre is claustrophobic/small
Paid breakfast buffet can be crowded with limited space/options

Categories

Cleanliness
1
Multiple reviewers call the rooms 'very clean' and modern; housekeeping and bedding praised.
Service
1
Staff repeatedly described as very good, attentive and professional (specific praise for Michael and helpful team).
Location
1
Excellent, very convenient location — immediate access to Bencoolen MRT and within walking distance of Bras Basah/Bugis and nearby attractions.
Room Quality
1
Mixed: rooms are modern and clean but several guests note rooms are small/tight; complaints include limited space and lack of a changing room and a claustrophobic fitness centre.
Amenities
1
Positive amenities mentioned: pool with towels provided, in-room AI control box, robot delivery, unlimited filtered drinking water; family-friendly touches.
Value for Money
1
Several guests explicitly note good value for money and recommend the hotel as affordable for its location and features.
Food and Beverage
1
Mixed to negative: while some families enjoyed the breakfast spread (Western and Asian options), others found the paid buffet crowded with limited space and choices, detracting from the experience.
Overall Experience
1
Overall mixed: strengths in service, location and cleanliness but significant drawbacks (small rooms, crowded breakfast, limited gym space) reduce the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 23:42

Property Description

Experience the perfect blend of luxury and comfort at Hotel Waterloo Singapore - Handwritten Collection.

Outdoor Oasis
Unwind in our stunning outdoor swimming pool, surrounded by lush greenery that provides a tranquil escape from the bustling city.

Culinary Delights
Savor a delectable buffet, continental, or American breakfast at our on-site restaurant and bar, offering a delightful start to your day.

Prime Location
Situated just steps away from popular attractions like City Hall MRT Station, Bugis Street, and the Singapore Art Museum, explore the vibrant heart of the city with ease.

Whether for business or leisure, your ideal getaway awaits. Book your stay at Hotel Waterloo Singapore now!

Important information:

In accordance with Hotel Licensing and Government regulations, guests are required to present a physical Singapore NRIC or a physical passport upon check-in. Please note that other forms of identification – such as Digital Singpass ID, work passes (Work Permit, Special Pass, Employment Pass), long-term passes, students pass, driving licenses and any other form of membership cards are strictly not accepted for registration purposes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
A
Agnieszka • couple • pl
10
Super ! Polecam !
2026-06-06 • via Nuitee
T
Tuğba • couple • tr
10
2026-06-06 • via Nuitee
S
Stefan • couple • de
9
2026-06-06 • via Nuitee
R
Ranaweera • extended_group • lk
8
Pros:

Amazing hotel with a great location. Many attractions are nearby and some can even be reached on foot. It is also close to Bugis Shopping Market.

The breakfast was excellent with a good variety of food. We stayed for three nights and there were different options each day. Everything was clean, modern, and well maintained as the hotel is quite new.

The staff were very friendly and helpful. We arrived early in the morning, and the hotel kindly provided us with an early check-in, which we really appreciated. Mr. Sng was very courteous and assisted us with our luggage and arranging a taxi.

Overall, we had a wonderful stay and would highly recommend this hotel.

Cons:

The rooms were quite small than we anticipated.

2026-06-06 • via Nuitee
U
Utkarsh • family_with_children • in
5
2026-06-06 • via Nuitee
E
Erca • solo_traveller • mz
9
The Breakfast was good, some local food and also some western food.
Pros:

We loved the staff we were treated very well from the moment we stepped in the hotel. Rooms clean..

Cons:

The Rooms are very small, no wardrobe and the pillows were too hard.

2026-06-06 • via Nuitee
J
john • solo_traveller • au
10
Really enjoyed the ambience and the area
Pros:

The hotel was very modern in its approach to technology and nice clean lines in the rooms

2026-06-06 • via Nuitee
A
Aamer • solo_traveller • ae
9
Pros:

Located near to an MRT station. It had good breakfast. The staff was very friendly and accommodating!

2026-06-05 • via Nuitee
B
Bertrand • couple • fr
9
2026-06-05 • via Nuitee
P
PETER • solo_traveller • au
7
Great for an overnight stay
Pros:

Location, within walking distance to restaurants, shopping and public transport.

Cons:

Amount of tech

2026-06-05 • via Nuitee
D
Darren • couple • gb
10
Pros:

Easy check in and check out, rooms were clean and cosy!

2026-06-05 • via Nuitee
M
Maria Rose • solo_traveller • fj
10
Definitely worth visiting more than once
Pros:

Everything!

Location, price, cleanliness & the friendly staff

2026-06-04 • via Nuitee
T
tang • couple • sg
9
2026-06-03 • via Nuitee
M
Mary Grace • couple • ae
9
2026-06-03 • via Nuitee
R
Ranjith • family_with_children • in
8
Pros:

Proximity to the MRT and close to the city centre.

Cons:

Small rooms and limited facilities.

2026-06-02 • via Nuitee
M
Maria • solo_traveller • gb
10
Excellent modern hotel
Pros:

Hotel is very modern and clean. Every single member of staff I came across was very friendly and professional. Breakfast was lovely too.

2026-06-02 • via Nuitee
S
Suzanne • solo_traveller • nl
10
2026-06-02 • via Nuitee
R
Romain • couple • ae
9
Short stay in Singapore
Pros:

- good location and quite convinient check-in and check-out process
- good value for money

Cons:

- size of the room
- choice of the TV channels

2026-06-02 • via Nuitee
S
Suzanne • solo_traveller • nl
10
2026-06-02 • via Nuitee
R
Rina • couple • jp
8
2026-06-01 • via Nuitee