East Plaza Hotel

Hotels
бул. „Цариградско шосе“ 28 , Sofia , bg

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Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Clean, well-maintained rooms
Comfortable beds
Friendly and professional staff
Spacious, modern rooms with smart systems
Excellent, varied breakfast
Convenient/central location
Smooth check-in/check-out (for many)
Complimentary parking provided as compensation in one case
Cons:
In-room internet/Wi‑Fi not working for some guests
Unexpected charges and attempted billing at checkout
Sauna access charged extra though not clearly communicated
Bathroom drain clogged causing flooding
Perceived mismatch between price/stars and some guests' experiences

Categories

Cleanliness
1
Multiple guests explicitly described rooms as clean and well-maintained; beds noted as comfortable.
Service
1
Staff repeatedly described as friendly, professional and helpful on arrival and during stay; one guest reported problematic billing at checkout.
Location
1
Several reviews mention a convenient or perfect location in Sofia.
Room Quality
1
Rooms are described as spacious, modern and comfortable, but a serious issue was reported when a bathroom drain clogged and flooded the room.
Amenities
1
Smart in-room systems praised, but key amenities had problems: in-room internet failures and a sauna that incurred undocumented extra charges.
Value for Money
1
Multiple complaints about unexpected charges, attempted billing for items not consumed, and a reviewer saying price/stars did not match the experience.
Food and Beverage
1
Breakfast repeatedly described as tasty, varied and high quality; restaurant meals also received positive comments, though one guest called breakfast merely 'okay'.
Overall Experience
1
Overall stays are often pleasant and recommended by several guests, but significant negatives (internet/billing issues, unexpected fees, and a flooding incident) balance the positives, yielding a mixed/neutral overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-23 20:55

Property Description

Welcome to the luxurious East Plaza Hotel, your perfect escape in the heart of Sofia!

Exquisite Accommodations
Indulge in our beautifully designed air-conditioned rooms equipped with modern amenities including a minibar, flat-screen TV, and a private bathroom. Some rooms even feature stunning city views and balconies for a special touch.

Unmatched Amenities
Stay active during your visit with access to our state-of-the-art fitness center. Enjoy delicious meals at our on-site restaurant and unwind with a refreshing drink at the bar, making every moment delightful.

Convenient Location
Located just a short walk from Arena Armeets and near key attractions, our hotel is perfect for both leisure and business travelers. With swift access to Sofia Airport, your journey begins effortlessly.

Don't miss out on the exquisite experience awaiting you at East Plaza Hotel—book your stay today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
Карина • solo_traveller • bg
1
Pros:

Може би само локацията на хотела и това ,че беше чисто.

Cons:

Отношението на персонала- резервирахме 1 стая,после се оказа че са 2 за които платих ме.Предварително имахме разговор с персонала,който не си направи труда да види грешката.В стаята не работеше телевизора-не можахме да гледаме мач от Световното първенство.Но отново персонала нищо не направи.

2026-07-25 • via Nuitee
P
Petar • solo_traveller • bg
9
2026-07-22 • via Nuitee
S
Sercan • solo_traveller • tr
10
2026-07-20 • via Nuitee
M
MARIA • extended_group • gr
10
Pros:

ομορφο και περιποιημενο ξενοδοχειο. Kαλό πρωινό.

Cons:

Η τιμή του ήταν υψηλή και σε χρέωναν και το Parking ???

2026-07-19 • via Nuitee
L
Linlin • couple • de
10
2026-07-17 • via Nuitee
D
Daniel • solo_traveller • ro
10
2026-07-16 • via Nuitee
J
Jose Angel • solo_traveller • es
8
I am likely to return
Pros:

The management team values guest feedback.

2026-07-15 • via Nuitee
Хриси • solo_traveller • bg
10
A stylish hotel with exceptional service that I would happily recommend and visit again.
Pros:

The hotel exceeded my expectations with its elegant design, spotless rooms, and peaceful atmosphere. The staff were genuinely welcoming and attentive, making me feel valued from check-in to check-out. The breakfast was fresh and varied, and every detail reflected high standards of hospitality.

Cons:

There was nothing significant to complain about. Everything was well organized, and my stay was comfortable. I only wish I had stayed longer to enjoy all the facilities.

2026-07-14 • via Nuitee
S
Sanni • couple • mt
9
2026-07-13 • via Nuitee
M
Mr • solo_traveller • bg
10
2026-07-08 • via Nuitee
N
Neda • couple • de
10
Изключително доволна.
Pros:

Стаята беше много уютна и пригледна. Всичко беше чисто; обзаведено е със стил и с намерение да бъде комфортно за госта. Бих се настанила тук отново, ако ми се наложи престой в София. Екипът е много вежлив и любезен.

Cons:

Беше хладно в стаята при настаняване в ден, в който температурите бяха сравнително ниски (20-23° навън, 18.5° беше в стаята по данни на устройството за климатик).

2026-07-06 • via Nuitee
P
Plamen • couple • bg
10
2026-07-05 • via Nuitee
L
Lidor • couple • il
9
2026-07-04 • via Nuitee
I
ivan • family_with_children • rs
10
Pros:

Odličan nov hotel sa perfektnim servisom i pogledom.

Cons:

Sve nam se dopalo.

2026-07-03 • via Nuitee
M
Marina • solo_traveller • bg
8
2026-06-30 • via Nuitee
T
Tanya • couple • bg
10
Pros:

Отлична закуска, много вкусна и разнообразна, богата блок-маса. Стаите са безупречно чисти, със стилно и комфортно обзавеждане. Предвидени са удобства за всеки момент от престоя на гостите. Любезен и отзивчив персонал. Усмихнат екип, който с удоволствие съдейства, и изпраща гостите си с думите "Винаги сте добре дошли". Перфектна локация на хотела. Гледката към Витоша и нощна София са впечатляващи. Препоръчвам посещение на хотела.

2026-06-28 • via Nuitee
Василев • solo_traveller • bg
9
Супер
Pros:

Всичко ми хареса. Хотелът е нов от 2025г. персоналът е нов но продължавайте да наблягате на чистотата на стаите повече и забранете телефоните на служителите. Обслужване, обслужване и пак обслужване! От първи до последния служител, трябва да знаете, че клиента е цар и трябва да бъде отлично обслужван, дори повече отколкото е нужно. Трябва да сте там пред погледа му като футболист чакащ пас. Усмивки, поздрави, комплименти, обгрижване и сигурност ! Това е този бранш. Имате потенциал и за София, за кокнцерт в Зала 8888, или летището сте първи избор! Не се чуваше нищо от външната среда. Супер беше благодарим ви.

Cons:

Басейна и СПА не влизаше в цената.

2026-06-28 • via Nuitee
I
Ivanov • solo_traveller • bg
7
2026-06-28 • via Nuitee
A
Artemыч • solo_traveller • ua
10
Pros:

Perfect modern 5 star hotel. Room was very comfertable and fully equip with all required items. Perfect location. Very good breskfest. All was perfect but prices a little hire. But this is 5 star hotel. So its fully matched. Quality and high standarts

Cons:

All was perfect

2026-06-28 • via Nuitee
H
Hristo Topchiev • solo_traveller • bg
10
Изключителен хотел!
Pros:

Абсолютно всичко беше на много високо ниво - от качествените и удобни легла и възглавници, през иновациите в интериора, обслужването и удобствата, до чистотата! Изключително съм доволен и ще повторя със сигурност!

Cons:

Паркингът е неудобен за големи автомобили.

2026-06-28 • via Nuitee