Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Express check-in/check-out
Soundproof rooms
Ironing service
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good location
Room is clean
Fresh, tasty breakfast
Decent hotel for the price
Cons:
Old building
Hotel located on the second floor (access/placement)
Sewage smell on the first floor

Categories

Cleanliness
1
Room described as clean, but there is a noticeable sewage smell on the first floor — mixed but overall slightly negative for hotel cleanliness.
Service
1
Not mentioned in review; standard quality for this hotel tier is assumed.
Location
1
Explicitly called out as a good location in the review (positive).
Room Quality
1
Building is described as old, indicating lower room/building quality.
Amenities
1
Not mentioned in review; standard quality for this hotel tier is assumed.
Value for Money
1
Headline states it is a normal/adequate hotel for its price — positive value perception.
Food and Beverage
1
Breakfast described as fresh and tasty — a positive for F&B.
Overall Experience
1
Overall impression is neutral: 'normal hotel for its price' with both positive points (location, breakfast, room cleanliness) and negatives (old building, sewage smell).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-30 18:58

Property Description

Experience the heart of Almaty at Naya Hotel, where comfort meets convenience!

Prime Location
Situated just a short walk from landmarks like the Abay Opera House and Ascension Cathedral, you’ll be perfectly positioned to explore the vibrant culture of the city.

Comfortable Accommodations
Our thoughtfully designed guest rooms include air conditioning, a minibar, and complimentary WiFi. Enjoy the luxury of a private bathroom with modern amenities and unwind while admiring city views from select rooms.

Delectable Dining Options
Start your morning right with our delicious Full English/Irish breakfast, providing the perfect fuel for a day of adventure.

Don't miss the chance to stay at Naya Hotel for an unforgettable experience—book your room today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
M
Mira • couple • kz
10
Pros:

Начиная с локации, встречей менеджерами - отлично, гостеприимные ребята!
Завтраки на выбор, по времени room-service
Очень вкусный кофе 👍

2026-05-30 • via Nuitee
Юлия • couple • kz
10
Pros:

Удобное расположение

Cons:

Очень чисто и уютно. Вежливый персонал, очень внимательный к твоей просьбы

2026-05-30 • via Nuitee
Оксана • couple • kz
7
2026-05-28 • via Nuitee
Z
Zalkarbek • couple • kg
1
2026-05-27 • via Nuitee
B
Barysgul • couple • kz
8
2026-05-20 • via Nuitee
D
Dmitriy • family_with_children • kz
6
Pros:

Расположение

Cons:

Нет столовой, нет лифта, завтрак с 8:00 вай фая в дальних комнатах нет

2026-05-18 • via Nuitee
A
Anggun Rindang • solo_traveller • id
10
Pros:

Walking distance to cable car and navat restaurant, clean room, proper breakfast, microwave ready, iron ready, helpfull and friendly staffs

Cons:

Stairs only, no elevator, but the staffs will help to take your luggages, don't worry

2026-05-16 • via Nuitee
V
Verna • solo_traveller • ph
1
2026-05-16 • via Nuitee
V
Viktor • solo_traveller • kz
7
Нормально, для непритязательных.
Pros:

Хорошее расположение, в центре. В номере чисто при заезде, есть чайник, чашки и чайные пакетики. Хороший душ. Летом не жарко, есть кондиционер. Завтраки приносят в номер по желаемому времени, яичница или кашка. Дружелюбный и отзывчивый персонал. Все что нужно приносят быстро, утюг, гладильная доска, одеяло. Плотные шторы, свет не проникает. На окнах москитные сетки. Смарт телевизор, нетфликс, иви, ютюб и т.д.

Cons:

Сама гостиница находится в здании с другими организациями. Номера на втором и частично на первом этаже. В связи с этим за двором никто не следит, грязно, переполненное мусорное урно стояло у входа до конца пребывания. Завтрак скудный и однообразный из кафе рядом с гостиницей. Звукоизоляция отсутствует от слова совсем, слышно всех соседей и хлопки дверями. За все время пребывания, 3 ночи, ни разу не убирались в номере, хотя просил. Соответственно не выносился мусор и не обновлялись туалетные принадлежности. Чтобы принять душ, надо включить воду и подождать10 минут пока пойдёт тёплая вода.

2026-05-14 • via Nuitee
S
Steven • solo_traveller • fr
7
2026-05-12 • via Nuitee
A
ANI • extended_group • am
9
2026-05-11 • via Nuitee
Y
Yerkin • couple • kz
8
Pros:

Расположение и цена

2026-05-10 • via Nuitee
S
Sayat • solo_traveller • kz
8
2026-05-07 • via Nuitee
Мехмет • solo_traveller • kz
7
2026-05-04 • via Nuitee
O
Orken • solo_traveller • kz
9
2026-05-02 • via Nuitee
M
Makiko • solo_traveller • jp
7
2026-05-01 • via Nuitee
R
Raffaele • solo_traveller • fr
7
Pros:

Great location, not far from the metro station, and very central.
Clean rooms.

Cons:

Accessibility...second floor with no elevator.
We stayed in the hotel a couple of times and the shower, depending on the room, didn't work too well.
Breakfast time fairly late.
We felt it was expensive for the quality/facilities

2026-05-01 • via Nuitee
B
Berikbol • solo_traveller • kz
7
2026-04-21 • via Nuitee
N
Nikolay • solo_traveller • ru
7
2026-04-20 • via Nuitee
6
6d9681ec9c0f715acdb90628d7846fe6 • solo_traveller • ru
5
2026-04-18 • via Nuitee