Hotel Palacio del Agua by Faranda Boutique

Hotels
•
Faranda Hotels
Cl. de San Juan de Dios #3-93 , Cartagena de Indias , CO

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Excellent central location
Attention to detail / clean
Great breakfast with fresh fruit
Two pools (one covered) ideal for heat
Family-friendly

Categories

Cleanliness
1
Review states 'Cuidado hasta el detalle' indicating cleanliness and attention to detail were praised.
Service
1
Standard quality for this hotel tier.
Location
1
Review says 'Muy bien ubicado en el corazon del centro historico' — location is highlighted as excellent.
Room Quality
1
Standard quality for this hotel tier.
Amenities
1
Review highlights two pools (one covered) and notes they are ideal for the midday heat — amenities positively noted.
Value for Money
1
Standard quality for this hotel tier.
Food and Beverage
1
Breakfast described as 'genial', well cared for with fresh fruit — food and breakfast experience praised.
Overall Experience
1
Headline 'Ideal' and comments about being ideal for a family with small children indicate a very positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-12 10:30

Property Description

Experience the charm of the vibrant Cartagena de Indias at Hotel Palacio del Agua by Faranda Boutique, your perfect oasis in the heart of the city.

Luxurious Accommodations: Each air-conditioned room features modern amenities, including a flat-screen TV, private bathroom with premium toiletries, and a cozy desk to unwind or catch up on work.

Exceptional Amenities: Dive into relaxation with our outdoor swimming pool or sip a cocktail at our inviting bar. Enjoy complimentary WiFi as you stay connected in our beautiful garden and terrace spaces.

Culinary Delights: Start your day with a delectable buffet or American breakfast that will energize you for your adventures. Room service is also available for your convenience, ensuring a delightful experience.

Don’t miss out on your ideal getaway—book your stay at Hotel Palacio del Agua today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
S
Sophie • extended_group • fr
6
2026-09-09 • via Nuitee
L
Laurence • family_with_children • fr
8
Pros:

la localisation - le petit déjeuner - le personnel est très agréable

Cons:

le bruit au bord des deux piscines qui est assez insupportable (bruit de machine pour la piscine du haut) et absence de patio/ salon pour discuter, se détendre

2026-09-08 • via Nuitee
T
Tommaso • solo_traveller • it
9
Pros:

Una struttura perfettamente a misura , ha due piscine piccole ma molto belle ,La stanza che ci è stata data era stupenda, il pesonale molto gentili e disponibile,ottima la colazione. Grazie Dylan!

2026-08-28 • via Nuitee
P
Pedro • family_with_children • br
10
2026-08-26 • via Nuitee
T
Tom • couple • ee
6
A lovely hotel with poor service
Pros:

The location of this hotel is very central, yet the rooms are quiet. Considerable effort has clearly gone into the design, and the hotel looks lovely. The bed was very comfortable, and we slept great. Our room was also very spacious, and the AC worked perfectly.

Cons:

For the prices this hotel charges, I would expect considerably better service. We had previously stayed at a significantly cheaper hotel in Medellín where the service was excellent and there was much greater attention to detail. This was clearly lacking at Faranda.

The breakfast buffet was disappointing, and the service was virtually nonexistent. Every morning, we had to ask for tables to be cleaned and actively seek help to order eggs or get coffee. Someone who appeared to be the manager was present but seemed unbothered by the uncleaned tables, broken coffee machine, and lack of attention to guests.

Our room's refrigerator also made an annoying buzzing sound throughout our stay. Overall, the attention to detail and service did not feel appropriate for the price.

2026-08-22 • via Nuitee
P
Pilar • couple • es
10
Merece la pena este hotel en Cartagena
Pros:

Su ubicación, amabilidad del personal, desayuno, la habitación. No falta detalle, merece la pena quedarse en este hotel en Cartagena

Cons:

Estaba perfecto. No tiene ascensor, pero nos ayudaron con las maletas en todo momento

2026-08-21 • via Nuitee
J
Juan Sebastian • couple • co
8
Bueno para descansar, un poco caro por los servicios que ofrece.
Pros:

Las instalaciones son muy bonitas y modernas. El staff nos atendió de maravilla. Todo el hotel se mantenía impecable. El desayuno fue fantástico. La ubicación muy buena, cerca de la ciudad vieja, de farmacias, restaurantes.

Cons:

La habitación nuestra quedaba en el cuarto piso. El hotel no cuenta con elevador. Se hace difícil el ingreso a la habitación y mucho más con el calor de Cartagena. En el roof top, había zonas cómodas para descansar pero había un ventilador excesivamente ruidoso (falta de mantenimiento, desbalanceado - generando altas vibraciones) que hacía bastante molesto el ambiente. Además, no había ningún servicio ni autoservicio ni de agua. Si uno necesitaba algo servicio debía pedir a la recepción. Nosotros no lo hacíamos porque honestamente nos daba pena pedir algo y que algún empleado tuviera que subir 4 pisos para atendernos. Eso lo pueden solucionar con algún dispensador o nevera auto servicio.

2026-08-18 • via Nuitee
M
Michael • couple • fr
10
2026-08-17 • via Nuitee
A
Alejandra • extended_group • co
10
ESPECTACULAR MEJOR IMPOSIBLE
Pros:

Está cadena de hoteles es un espectáculo. No me hospedaría en otro lugar que no sea faranda.
Estuvimos tanto en palacio de agua como en balconario que es nuevo y es un espectáculo de hotel
La atención es de locos estan siempre siempre Atentos a cada detalle. Las instalaciones huelen delicioso, a las habitaciones no se les pasó ni un solo detalle lo tienen todo colchón delicioso almohadas espectaculares baños divinos agua perfecta todo es increíble.
La piscina Wow la vista en el rooftop es mejor que cualquier otro detalle Cartagena. El desayuno es increíble. Los muebles donde te sientas super acolchados

2026-08-15 • via Nuitee
R
Rebeca • solo_traveller • es
10
Pros:

Centro de Cartagena y con 2 piscinas que viene muy bien para el calor que hace.

2026-08-15 • via Nuitee
D
Delphine • solo_traveller • fr
10
Pros:

Superbe hôtel, décoré avec goût, très bon petit déjeuner et personnel aussi très arrangeant. Nous venions de la zone du tremblement de terre et avons loupé notre premier nuit car bloqués dans la région du café, et ils ne nous ont pas fait payer cette nuit là. Je recommande !

2026-08-13 • via Nuitee
P
Pilar • extended_group • es
10
Fantástico
Pros:

Decoración, servicio, ubicación

Cons:

Le falta un ascensor

2026-08-12 • via Nuitee
S
sanchez • couple • co
10
2026-08-12 • via Nuitee
M
Maria Claudia • couple • co
8
Buen hotel.
Pros:

Hotel nuevo, muy bien ubicado dentro de la ciudad amurallada. Personal extremadamente amable, instalaciones muy bonitas, habitación con todo lo necesario y una decoracion magnifica. Un plus es el rooftop que tiene con una vista increibles y que tiene 2 piscinas (primer piso y ultimo piso).

Cons:

No tienen asesor y tiene 4 pisos + el rooftop.
Un poco de ruido en las noches los fines de semana. Esta muy cerca al sitio "La Movida" se alcanza a escuchar de noche la musica de ese establecimiento, a pesar de que las ventanas tienen aislamiento acustico. Pero esto ultimo no depende del hotel sino del bar vecino.
No hay servicio de bebidas o comida en la piscina del ultimo piso. Hay que pedir todo por whatsapp y personal que es sumamente amable lo sube.

2026-08-06 • via Nuitee
J
James • family_with_children • gb
10
Beautiful hotel right in the heart of Cartagena
Pros:

Beautiful hotel right in the centre of the old town. The hotel decor was gorgeous, blending modern while still retaining the existing architecture of Cartagena. The communal areas were comfortable and tasteful and we loved the downstairs pool area. The rooftop views across Cartagena old town, Bocogrande and the Caribbean Sea was amazing, especially when sitting in the pool or lounging on the beds. The bedroom and bathrooms were very luxurious and with all amenities. The buffer breakfast was delicious. All the staff in the hotel were professional, friendly and welcoming. We loved our stay

Cons:

Nothing

2026-08-05 • via Nuitee
H
Hugo • family_with_children • br
10
Pros:

muy bueno

2026-08-03 • via Nuitee
C
Carlos • family_with_children • co
9
Pros:

The room was really comfortable and the staff was really supportive

2026-08-02 • via Nuitee
A
Andre • family_with_children • br
10
Ótima estadia. Hotel super aconchegante, localização excelente e funcionários super atenciosos
Pros:

Limpeza e funcionários

Cons:

Nada

2026-07-23 • via Nuitee
T
Travis • family_with_children • ch
10
Perfect Home for a Few Days in Nafplio
Pros:

Simply the perfect home to spend a few days in wonderful Nafplio. The room was beautiful, clean, and just perfect for our family. Advaya, our hostess, was incredibly accommodating and made herself available for anything we needed. She was a superstar. You couldn't find a more perfect location - steps from the sea and the old city. Everything is right there. I rate this a 10 of 10 for families, couples and single travelers.

2026-07-19 • via Nuitee
E
Emiliano • solo_traveller • nl
1
DO NOT BOOK THIS HOTEL. DO CARTAGENA TOURISM A FAVOR AND STAY ELSEWHERE
Cons:

DO NOT BOOK THIS HOTEL. DO CARTAGENA TOURISM A FAVOR AND STAY ELSEWHERE.

​This hotel showed us their true colors when they tried to charge us $160 USD for a basic laundry service. After we filed an official complaint, they reduced the price to $80 USD, which is still an absurd. In addition, they damage some of our cloth, including a dress used a few days ago in a wedding.

They are scammers, and they will try to squeeze money out of you for every single thing you do at the hotel. Avoid at all costs!

This completely ruined our family vacation because it shattered our trust in the local tourism.

They will try to nickel-and-dime you for everything. The only way these places learn is when travelers stop booking them.

Do Cartagena's tourism community a favor and support an honest local business instead. There are plenty of other great hotels to choose from—do not book this one!

2026-07-16 • via Nuitee