Ponto Alto Hotel

Hotels
R. da Atalaia 184 , Lisbon , pt

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Lift / Elevator
Luggage storage
Safety deposit box
Breakfast in the room
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Very clean rooms
Friendly and helpful staff
Central location near shops and nightlife
Lockers for luggage
Well-equipped studio/apartment amenities
Cons:
Significant street/pub noise at night
Breakfast is minimal or lacking (no eggs/dairy-free options)
Rooms can be very small with thin walls
Bright emergency light in room and missing minor cleaning tools

Categories

Cleanliness
1
Multiple reviewers repeatedly note the property is very clean and well maintained (mentions include 'todo muy limpio', 'Номер очень чистый', 'Hôtel très propre', 'It was clean').
Service
1
Staff repeatedly described as helpful and friendly (help with lockers, welcoming personnel, uncomplicated check-in), though one review mentioned awkwardness during breakfast.
Location
1
Centrally located in the old town and convenient for shops and nightlife, but several guests report significant street noise and late-night pub activity affecting sleep.
Room Quality
1
Rooms are described as clean and sometimes comfortable with good beds, but many guests report small/tiny rooms, paper-thin walls, a very bright emergency green light and some firmness of beds.
Amenities
1
Good in-room equipment and useful lockers are praised (kitchen gear, TV, lockers), but some practical items and cleaning tools are missing and breakfast service is minimal.
Value for Money
1
Mixed impressions: convenient location and clean rooms add value, but tiny rooms, limited breakfast (additional expense) and hostel-like elements lead some guests to question value.
Food and Beverage
1
Consistently criticized: breakfast described as virtually non-existent or extremely basic (toast/jam/yogurt only, no eggs or dairy-free options), forcing guests to eat outside.
Overall Experience
1
Overall a mixed experience: many positives (clean, central, friendly staff, lockers) but recurring negatives (noise, tiny rooms, poor breakfast, disruptive light) leave several guests disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-25 22:49

Property Description

Discover the perfect blend of comfort and convenience at Ponto Alto Hotel, located in the heart of vibrant Lisbon!

Modern Rooms
Unwind in our spacious, air-conditioned rooms featuring free Wifi, flat-screen TVs, and luxurious private bathrooms. Some units even include well-equipped kitchens with modern appliances for a home-away-from-home experience.

Convenient Amenities
Enjoy hassle-free stays with our elevator access and luggage storage services. Start your mornings right with a delightful continental breakfast, with the option of enjoying it in the comfort of your room.

Prime Location
Explore the city’s rich history just moments away! With St. George's Castle and the stunning Rossio Square nearby, you'll have the best of Lisbon at your doorstep.

Experience the essence of Lisbon today—book your stay at Ponto Alto Hotel now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
M
Monique couple nl
9
Heerlijk
Pros:

Kamer was niet groot maar slim ingericht. Mooie badkamer. Alles heel schoon. Hotel zit in druk uitgaansgebied maar zodra je de deuren dicht deed was er bijna geen geluid meer te horen van buiten. Airco werkte heel goed, binnen no-time was de kamer koel. Ontbijt kon je bestellen op je kamer dmv invullen van een lijst maar je kan ook beneden eten. Receptie zit 3 deuren verderop en is tot ca. 23.00 open.
De wijk zelf is erg leuk. Heel gezellig en veel keuze in restaurants en bars. Wij hadden het geluk nog een paar dagen mee te kunnen pikken van een gratis festival in het parkje (met geweldig uitzicht over Lissabon) met muziek en eet- en drink kraampjes.

2026-07-03 via Nuitee
H
Hugo Leonardo couple br
1
pior da vida.
Pros:

Tive uma experiência péssima desde a chegada, omitiram muitas informações como o fato de não conseguir chegar com carro, tivemos que descer com 5 malas grande usadas numa rua pedra, foi terrível, fora isso chegamos 06 da manhã e tivemos dificuldades para que ficassem com as malas, os armários só cabiam malas pequenos e médias e estávamos com 4 grandes, até guardaram mas de cara feia, como se tivesse fazendo um favor. Pergunte se tinha a possibilidade de entrar mais cedo e foram grossos falando que só pagando, detalhe, não pedi de graça, apenas queria saber se poderia ou não e tudo bem da taxa, mas no fim deixaram e não cobraram. Quando entramos o ar sem funcionar e um quarto muito, mas muito pequeno, veja que tem outros detalhes sobre isso. As fotos enganam bem. Reclamei e nada de resolver, se mostraram bem nem aí pro problema, disseram que era só ir pra outro hotel, bem grosso e aí sim, eu fiquei irritado, mas inverteram a situação e sabendo que eu iria reclamar, reclamaram de mim primeiro, criaram uma história por booking e literalmente me expulsaram, dissera se cancelaram e que eu deveria sair. resumindo, fui pra outro, foi incrível, fui tratado com respeito e me livrei deles. Já fiz mais de 30 viagens internacionais e nunca reclamei de nenhum lugar, mas esse foi demais, experiência péssima.

Cons:

De tudo. nada era bom.

2026-07-01 via Nuitee
C
Celine couple fr
9
2026-06-30 via Nuitee
A
Alejandro solo_traveller co
10
Comodidad
Pros:

Me gustó el servicio delos empleados y la comodidad del apartamento

2026-06-30 via Nuitee
T
theo solo_traveller fr
5
2026-06-29 via Nuitee
A
Alessandro solo_traveller br
8
Pros:

Tudo novo, chuveiro nota 10. Posição central. Pessoal bem prestativo.

Cons:

Muito proximo da movida. Para quem procura isso é otimo. Para quem quer silencio total a noite tvz pode não ficar satisfeito. Não chegou a incomodar, mas fica a dica.

2026-06-29 via Nuitee
M
Ming couple nl
9
Kamer is heel Schoon . Wordt vriendelijk geholpen . in checken makkelijk
Pros:

Schoon in checken makkelijk

2026-06-29 via Nuitee
T
Thomas couple no
10
Pros:

Veldig rent og fin lokasjon. Fin liten frokost med kaffe, juice, yoghurt og brødmat!

Cons:

Litt lytt når folk gikk i gangene

2026-06-28 via Nuitee
P
Pieter family_with_children nl
8
Ponto Alto is een uitstekende uitvalsbasis voor een heerlijke stedentrip naar Lissabon!
Pros:

Ponto Alto ligt op een fantastische locatie midden in de Bairro Alto en midden in de uitgaansbuurt. De kamer is fantastisch en zeer geschikt voor twee personen.Er was een prima bed. De communicatie met het hotel was uitstekend. Er werd zeer snel en adequaat gereageerd op emailberichten. Er was een goede voorziening om je bagage te stallen op de aankomst- en vertrekdag. Je moet wel met je bagage aan of in de hand kunnen lopen aangezien taxi's niet voor de deur kunnen stoppen.

Cons:

Het inbegrepen ontbijt is heel sober. Ga uit van een of meer sneeen brood met jam, een glas sinaasappelsap en koffie. Daarbuiten geen extra's. Als alternatief zit er een bakker om de hoek.

2026-06-26 via Nuitee
Z
Zinedine couple pt
4
Cons:

O AC não funcionava direito, foi uma noite de calor, as luzes do quarto de banho não funcionavam, para usa lo era as escuras ou com as lanternas do móveis

2026-06-26 via Nuitee
I
igano28 couple gr
8
2026-06-26 via Nuitee
A
Anouk solo_traveller nl
10
Fantastisch. Schoon, goede locatie en vriendelijk personeel
Pros:

Fantastische locatie, schone accommodatie. Simpel maar prima ontbijt en zeer vriendelijke en behulpzaam personeel. Mijn koffer was tijdens de vlucht kwijt geraakt en werd later geleverd. Het personeel dacht mee, heeft de koffer in ontvangst genomen en veilig bewaard. Aanrader!

Cons:

Iets gehorig als andere gasten ‘s nachts thuis kwamen en hard praatten of de code intoetsten. Niet storend

2026-06-24 via Nuitee
A
Andrej solo_traveller mk
7
Okay
Pros:

Good location

Cons:

Too small, saw a big cockroach in the kitchen at night

2026-06-23 via Nuitee
L
Lisa couple gi
8
2026-06-23 via Nuitee
J
Jane solo_traveller gb
1
Awful - had to move to another property
Pros:

it was clean

Cons:

The room was tiny and expensive for what it was. It was not like the photos. There were no bedside lights, no bedside table and not drawers. No facility to make a coffee or tea, not even a glass for water. The room was so small there was no where except the bed to open my case. The view was of the building immediately opposite in a narrow street. I had to find somewhere else to stay
I have never had such a poor experience in all my time with Booking.com . I had to make other arrangements which left me more than £600 out of pocket. When I left the hotel told booking.com that I had cancelled, put the room back on the market and refused any kind of refund.
Do not be taken in by the photos of this place - I had better accommodation in student halls some 50 years ago

2026-06-18 via Nuitee
G
Gaia solo_traveller it
10
Pros:

Posizione Top, pulizia, c'è tutto l'occorrente, colazione ottima, personale gentile e preparato anche alla reception, pulizie eseguite prima del previsto, SUPER

Cons:

solo un consiglio, una tenda alla finestra per privacy

2026-06-17 via Nuitee
D
David couple gb
3
Over one hour and Half with telephone calls to book in on the day of our visit ......
Pros:

Not large enough room for breakfast. One day we had to wait untill there was a space available. 3 tables in a small room?
No A/C but problem was solved with a mobile machine.

Cons:

The booking registration form is outdated software which was boardering on insane. First was passport scan which worked OK once we had been given a different link. Then a list of needless questions which are NOT neccesary.....For example date of birth... Which is CONTAINED IN THE PASSPORT. DATE OF EXPIRY OF PASSPORT?????THEN TO DATE OF BIRTH????? The time srolling manually from expiry of passport to my date of birth was ridiculous . To be asked to repeat the entire proceedure for my wife is beyond belief. All the hotels needed before our visit is our passport information So please dont reply by saying this is neccesary for the police dept. It is your interpretation of the requirments and outdated software....

2026-06-16 via Nuitee
P
Pablo extended_group pt
10
2026-06-16 via Nuitee
J
jonathan solo_traveller fr
8
Très bien
Pros:

L’emplacement et le logement

Cons:

Le petit déjeuné est un peu léger

2026-06-15 via Nuitee
S
Stefania couple it
9
Semplice ma ottimale
Pros:

Struttura accogliente, pulita e ben fornita. La stanza era un po’ piccola, ma pulita. La posizione è ottimale, si trova vicino alla stazione dei treni, locali, ristoranti, negozi, insomma un po’ di tutto. Il letto viene rifatto ogni giorno e vengono forniti più rotoli di carta igienica. Il personale è molto disponibile, una mattina abbiamo dovuto richiedere una colazione da portare via e ce l’hanno fornita addirittura prima dell’orario di inizio del servizio. Gentilissimi e disponibili. Anche se il quartiere è pieno di locali, non si avvertiva rumore di notte.

Cons:

L’unica pecca è la colazione, un po’ scarsa: fette di pan bauletto, una marmellata, burro, frutta e yogurt. Da bere offrono del caffè, latte freddo e succo, non buonissimo.

2026-06-14 via Nuitee