Hagia Sophia Palace Hotel

Hotels
SULTANAHMET Meydan Arkası Sk. no 34122 no 5 bina no 5 , Istanbul , TR

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Central location close to main attractions and transport
Consistently praised cleanliness of rooms and bathrooms
Good value for money / economical for budget travelers
Friendly and helpful staff in several reviews
Clean, bright rooms with good views reported by some guests
Cons:
Severe check-in/communication problem: late check-in policy, reservation cancellation and no refund reported
Inconsistent service: some reports of inattentive staff
Room issues: cold rooms (needed heater), wrong bed/view assignments
Amenities shortcomings: very slow Wi‑Fi, no slippers/iron, repeated requests for towels/toilet paper

Categories

Cleanliness
1
Multiple reviewers highlight very clean rooms and bathrooms; several comments call the hotel 'very clean' and praise bathroom/toilet cleanliness.
Service
1
Mixed but with serious negative incidents: several guests praise friendly/helpful staff, but there is a strong complaint about nonexistent communication, strict check-in cancellation and no refund, plus at least one mention of inattentive staff.
Location
1
Repeatedly described as centrally located, very close to the mosque/historic centre and convenient for sights and transport (tram), frequently cited as a major positive.
Room Quality
1
Rooms are described as clean and bright by many, but there are recurring issues: cold rooms (need for additional heater), incorrect bed/view bookings, and occasional lack of expected items.
Amenities
1
Some useful amenities (kitchen access, elevator, heater provided on request) but negatives include very slow Wi‑Fi, missing slippers/iron and multiple requests needed for towels/toilet paper.
Value for Money
1
Several guests call the hotel economical or good for the price (explicit mention of being affordable and satisfactory for budget ≈£30/night).
Food and Beverage
1
No mentions of food or beverage services in the reviews; assigned the target overall rating.
Overall Experience
1
Overall mixed: many highly positive stays (would return/recommend) but significant negative experiences (booking/check-in cancellation and poor communication) reduce the aggregate experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-31 03:15

Property Description

Discover the charm of Istanbul at the Hagia Sophia Palace Hotel, perfectly situated in the heart of the city, just steps away from iconic landmarks.

Prime Location
Enjoy the convenience of being just an 8-minute walk from the historic Blue Mosque and within a mile of Hagia Sophia, immersing you in the rich culture of Istanbul right at your doorstep.

Comfort & Convenience
Our well-appointed, air-conditioned rooms feature modern amenities including a flat-screen TV, coffee maker, and a private bathroom. Some rooms boast balconies with stunning city views, ensuring your stay is as comfortable as it is enjoyable.

Exceptional Service
Experience unparalleled hospitality with our 24-hour front desk and room service, complemented by free WiFi and on-site private parking for a hassle-free stay.

Make your reservation today and embark on an unforgettable Istanbul adventure!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
O
Olga • solo_traveller • eg
10
Pros:

Спасибо персоналу,всё необходимое есть в норме для проживания.Удобное расположение,вышли из отеля и всё рядом.Надеемся,что вернёмся ещё раз.

Cons:

Вид из окна(

2026-09-18 • via Nuitee
A
Andrea • solo_traveller • it
10
2026-09-15 • via Nuitee
Y
Yasemin • solo_traveller • bg
3
Reservation cancellation
Pros:

The accommodation itself is good. However, my reservation was cancelled at the day of my arrival. They told me the room was not available anymore, even though it was listed as available on Booking. They wanted me to pay more, so I cancelled.

Cons:

The street was not well-lit.

2026-09-15 • via Nuitee
S
Swetlana • solo_traveller • ch
10
Pros:

This Place is perfectly located. The host is very friendly and helpful. I will come again.

2026-09-15 • via Nuitee
I
ion cristea • family_with_children • ro
10
2026-09-12 • via Nuitee
R
Rujoiu • couple • ro
10
2026-09-12 • via Nuitee
A
Arber • family_with_children • al
10
2026-09-10 • via Nuitee
A
Aigerim • couple • kz
10
2026-09-09 • via Nuitee
N
Nadia • solo_traveller • it
10
Pros:

Hotel molto pulito, posizione ottima vicino a tutti i luoghi da visitare, il gestore molto accogliente, consigliato

2026-09-07 • via Nuitee
H
hadzizade • solo_traveller • se
4
Pros:

Personalen var trevlig.

Cons:

Dåligt plats air conditioner sitter fel direkt på sängen hissen går inte till våning 3 bara till våning 2. Ingen barnsäng. Dålig städning. Passar inte till familjen med small barn. Bild från Takterass stämmer inte, finns bara 1 bord med 4 stolar. Du kan inte betala med kort bara kontanter.

2026-09-07 • via Nuitee
S
Senad • solo_traveller • rs
1
Pros:

Ljudi vlasnik ovog apartmana je prevarant, cisto da znate pre rezervacije ovog objekta! Dan pred putovanje nam je javio da je kartica nevazeca i da apartman koji smo rezervisali trenutno nije slobodan, tako da ce 2 dana morati da nas smesti u drugi mnogo manji apartman, koji je skuplji ali ce nam ga dati po istoj ceni a posle toga nas prebaciti u apartman koji smo rezervisali! Stvar je u tome, sto trazi od Vas da posaljete zahtev za besplatno otkazivanje rezervacije a njemu u kesu platite ceo iznos i parking naplacuje 20e po dana! Znaci booking koristi radi reklame a ceo iznos rezervacije uzima za sebe, bez procenta booking-u! Nista nije kao na slikama koje koristi na booking-u, smestaj je katastrofa, eto samo da znate!

Cons:

Nista mi se nije dopalo, najgori smestaj do sada

2026-09-07 • via Nuitee
H
Herasimova • solo_traveller • it
7
2026-09-05 • via Nuitee
G
Gheorghe • family_with_children • ro
10
Super sejur,ca si turisti ne-am putut descurca cu autobuzul,fiind foarte ok .Foarte frumoasa locatia
Pros:

Locatia superba.Curatenie în fiecare zi,totul nou.
A fost extraordinar ca si camera pentru 3 persoane.

Cons:

La rezervare s-a mentionat ca aceasta locatie detine si loc de parcare.La receptie ni s-a spus ca trebuie sa platim 20 euro pe zi.

2026-09-05 • via Nuitee
A
Askhat • family_with_children • kz
10
2026-09-04 • via Nuitee
B
Baktygul • extended_group • kg
10
Pros:

Комната

Cons:

Нечего

2026-09-01 • via Nuitee
J
Jennifer • solo_traveller • it
8
2026-08-31 • via Nuitee
C
Catalina Carmen • extended_group • ro
9
2026-08-21 • via Nuitee
M
Maryna • solo_traveller • ua
8
2026-08-18 • via Nuitee
S
Selim • family_with_children • de
10
Im Vergleich zu anderen Hotels in der Nähe ist diese Unterkunft sehr gut.
Pros:

Die Lage ist sehr gut, in 10 min kann man zu fuss zum Sultan Ahmet Park sein oder einen nächtlichen Spaziergang am Meer machen

2026-08-15 • via Nuitee
M
Marisa de Sousa • solo_traveller • pt
10
Pros:

Os funcionários, as instalações, a localização

Cons:

O quarto era muito bom mas pequeno

2026-08-14 • via Nuitee