Tru By Hilton Concord Charlotte

Hotels
•
Tru by Hilton
5355 John Q. Hammons Drive , Concord , US

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Children allowed

Facilities

Fitness facilities
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Business center
Lift / Elevator
Express check-in/check-out
Outdoor pool
Designated smoking area

Review Highlights

Pros:
Very clean, modern facility
Friendly and helpful staff (multiple mentions)
Convenient location / close to speedway
Comfortable bedding and good bath products
Good breakfast
Described as good value by several guests
Cons:
Very small rooms; some lack closets
No in-room coffee maker or microwave
Pool closed / some amenities unavailable
Billing/accusation incident and disputed extra charges
Noise from people upstairs reported
EV charging spots misused / parking issues
Poor pillows or slightly stuffy rooms (minor comfort issues)

Categories

Cleanliness
1
Multiple reviewers repeatedly noted the property and rooms were very clean and modern; cleanliness is a clear positive.
Service
1
Staff were frequently described as friendly and helpful (including named praise for Jordan), but there is at least one serious complaint about poor handling of a billing/accusation incident that lowered service sentiment.
Location
1
Several guests called the location convenient and close to the speedway; location is generally a positive point aside from occasional parking/EV-charger issues.
Room Quality
1
Recurring comments about very small rooms, lack of closets, no microwave/coffee maker and complaints about pillows and stuffiness make room quality a notable negative.
Amenities
1
Amenities received multiple complaints: pool not open, no in-room coffee maker, no microwave, EV chargers misused, and small charges for items (candy); despite good bath products and breakfast, amenity issues weigh heavily negative.
Value for Money
1
Several reviewers explicitly stated this was the best value/quality in the area, though one guest felt the room price was expensive; overall value sentiment is positive.
Food and Beverage
1
Breakfast and breakfast staff were praised by multiple guests (good breakfast, friendly breakfast ladies), supporting a mildly positive score.
Overall Experience
1
Most stays were described as great, comfortable, and worth repeating, but the presence of a severe billing/accusation incident and the combination of room/amenity issues produce a mixed overall impression skewing slightly negative.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-07 07:01

Property Description

Discover the perfect getaway at Tru By Hilton Concord Charlotte, ideally located in the vibrant Concord Mills district.

Prime Location
Just minutes from top attractions like Charlotte Motor Speedway and PNC Music Pavilion, our hotel places you in the heart of excitement and convenience.

Comfortable Accommodations
Relax in our stylish rooms featuring air conditioning, flat-screen TVs, and modern amenities, ensuring a restful stay after a day of adventure.

Refreshing Amenities
Unwind at our outdoor swimming pool, or let our knowledgeable reception staff guide you to the best local experiences, making your stay both enjoyable and hassle-free.

Don’t miss out on an unforgettable experience—book your stay at Tru By Hilton Concord Charlotte today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
R
Robert • couple • us
10
Excellent all around
Pros:

Everyone was so nice- even after I spilled a cup of coffee at the coffee bar!😖

2026-09-19 • via Nuitee
C
Carl • extended_group • us
10
Pros:

Didn't partake

Cons:

Everything and everyone was awesome 👌 couldn't ask for more

2026-09-18 • via Nuitee
C
Celia • extended_group • us
5
Pros:

The hotel was very clean. Although I was not fond of the options, the breakfast had a wide selection of healthy foods. You are also given a small goody bag with a few snacks and 2 bottles of water for your room. That was nice.

Cons:

The rooms need coffee makers in them. They also need either a closet or a dresser/drawers to unpack clothing. I was extremely disappointed that there were none and I had to live out of my suitcase. Right outside my specific room (370) was a spotlight and it was shining incredibly brightly directly into my room and onto my bed. I was not able to open my blinds at all after dark, which I usually enjoy looking at the night sky from my hotel room. And if being extremely particular the breakfast was more health food related and less traditional. Regular bacon or sausage would have been great instead of turkey bacon and ground chicken sausage. Missing biscuits and gravy.

2026-09-16 • via Nuitee
D
Danelle • couple • us
10
2026-09-16 • via Nuitee
J
James • couple • us
10
Wonderful; will definitely be back again
Pros:

Very clean and friendly staff

Cons:

Nothing

2026-09-16 • via Nuitee
E
Eric • couple • us
10
2026-09-15 • via Nuitee
A
Amanda Stpeter • solo_traveller • us
9
2026-09-14 • via Nuitee
B
Bertram • solo_traveller • us
9
Pros:

great stay very clean

2026-09-14 • via Nuitee
J
Jackson • family_with_children • us
10
2026-09-14 • via Nuitee
A
arika • couple • us
10
2026-09-13 • via Nuitee
M
Michelle • couple • us
10
2026-09-12 • via Nuitee
B
Beth • couple • us
10
2026-09-12 • via Nuitee
H
Holli • couple • us
10
2026-09-12 • via Nuitee
J
Jennifer • solo_traveller • us
8
Terrific sleep! Food choices need work.
Pros:

The bed was very comfortable in the room we stayed in, room 367.

Cons:

Beyond the control of the staff, people were smoking pot in their room somewhere nearby on the same floor. As for the breakfast, it was not southern as the reply from management indicated in my Google review. There was literally nothing Southern about the food that was served. It was adequate food, but if you observe certain diets such as ketogenic or high protein/low carb, you will not find much you are able to eat. The double Queen room is quite small and since there are no dressers or closets, luggage makes it feel even smaller.

2026-09-10 • via Nuitee
K
Kathy • family_with_children • us
10
Pros:

Staff was extremely helpful

Cons:

Had kids above us up late and making alot of noise such as screaming and stomping. My suggestion put ppl with kids on lower level.

2026-09-10 • via Nuitee
L
Leia • couple • us
10
had a great stay!
Pros:

super clean and staff was super friendly

Cons:

price is a bit much for one night

2026-09-10 • via Nuitee
K
Kinsley • family_with_children • us
10
2026-09-10 • via Nuitee
S
Strickland • solo_traveller • us
9
2026-09-07 • via Nuitee
L
Linda • couple • us
6
Not offered housekeeping
Pros:

Clean

Cons:

Loud

2026-09-07 • via Nuitee
D
Donald • couple • us
10
Great hotel you will enjoy
Pros:

Great hotel near Concord airport

Cons:

Nothing all good

2026-09-05 • via Nuitee