Holiday Inn & Suites Makati by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9 (1667 reviews)
Glorietta Mall, Palm Drive, Ayala Center , Manila , PH
+63 2 7909 0888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent service
Clean and spacious rooms
Great location
Comfortable amenities
Cons:
Limited food options
Minor maintenance issues

Categories

Cleanliness
8.33
Rooms were reported clean and well-maintained, though there was a note on carpet wear.
Service
9.8
Service was consistently praised, with specific mentions of attentive staff in various reviews.
Location
9.34
Location was highlighted as excellent, with convenient access to a mall and easy transportation.
Room Quality
8.79
Rooms were described as spacious and comfortable.
Amenities
8.82
Amenities like the spa were appreciated, though there were minor issues noted.
Value for Money
9.28
Guests felt the stay was worth the price, particularly considering the quality of service.
Food and Beverage
8.33
Food options were limited in the executive lounge but overall satisfactory.
Overall Experience
9.3
Overall experience was very positive with guests mentioning a strong desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:48

Property Description

Central Location
Holiday Inn & Suites Makati is a contemporary hotel centrally located in Makati City, just a short walk to Greenbelt Mall and Ayala Museum. With Glorietta Mall right at its doorstep, guests can easily access shopping, dining, and entertainment options.

Luxurious Amenities
The hotel offers modern rooms with free Wi-Fi, air conditioning, and a minibar. Guests can unwind at the rooftop bar, take a dip in the outdoor swimming pool, or enjoy all-day dining at Flavors Restaurant. The Citron Bar and Oz rooftop bar provide diverse culinary experiences.

Convenience and Accessibility
Conveniently situated near major landmarks like the Philippine International Convention Centre and Ninoy Aquino Airport, Holiday Inn & Suites Makati ensures a hassle-free stay. With free on-site parking, guests can explore the city with ease.

Experience luxury and convenience at Holiday Inn & Suites Makati. Book now for an unforgettable stay!

Important information:

For bookings where guest name on the reservation is the same as the name on the credit card used to make the booking, the credit card used and a valid ID of the card holder must be presented upon check-in. In the event that the credit card cannot be presented during check-in, the property will request for a new credit card for the payment of the booking. For senior citizen discount application, please contact the property directly. For bookings where guest is not the credit card holder, please note that the property will send a TPA link to process payment Kindly confirm with your respective airlines if you are permitted to travel to the Philippines prior to booking. Holiday Inn & Suites Makati is accredited to accommodate business and leisure stays. Accommodations requirements & procedures shall be based on the latest local government guidelines otherwise hotel has the right to cancel bookings. Bookings are still subject to confirmation of Hotel Reservations based on room availability on floors designated for business and leisure travel. Kindly expect a reconfirmation email from the Reservations team prior to arrival. In case of high occupancy, the hotel will conduct a credit card authorization to check whether the credit card is valid prior to arrival date.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MNL

Location

Guest Reviews

9
Based on 1667 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 8.33
Overall Experience: 9.3
J
Jason • solo_traveller • au
8
Perfect loaction
2026-10-14 • via Nuitee
R
Ronald • couple • us
9
Always amazing
Pros:

I love this property. It is in the heart of Makati. It is easy to get to. There’s so much to do in that area. The wholesale staff knows me by my first name and always agrees to me and shakes my hand. I wouldn’t stay any other location I’ve been staying here for many years for my number one place.

2026-10-13 • via Nuitee
T
Thomas • couple • gb
7
2026-10-13 • via Nuitee
T
Tristan Jorel • family_with_children • ph
8
2026-10-11 • via Nuitee
T
Tristan Jorel • family_with_children • ph
8
Good but could be better
Pros:

Its location and quick responses to our requests

Cons:

Some poorly trained staff who from their food and beverage front desk named Joana and staff when we were checking out who put a foreigner ahead of us even if we were the one first in line.

2026-10-11 • via Nuitee
R
Roxee • extended_group • au
10
Pros:

Spacious and clean room. All staffs were very accommodating.

2026-10-07 • via Nuitee
J
Janicefaith • solo_traveller • pg
10
2026-10-07 • via Nuitee
R
Roy • solo_traveller • us
9
Pros:

Location is good.

Cons:

Nothing

2026-09-17 • via Nuitee
A
Antonio • couple • es
8
Pros:

La reforma del hotel era necesaria y su restaurante quedó excelente

2026-09-10 • via Nuitee
M
Micah • couple • mp
7
All good.
Pros:

Location

Cons:

Our assigned room

2026-09-09 • via Nuitee
M
Michael sherilyn • couple • ph
5
Comfortable
Pros:

Position

Cons:

No labels 🏷️ on the breakfast or dinner buffet tables or anything to make sure people don’t eat the wrong food. I’m GF gluten free so when you ask all you get is a strange look.
Not a good place if you’re one of the 10 percent of the population.

2026-09-05 • via Nuitee
Y
Yoshiyuki • family_with_children • ph
10
2026-09-01 • via Nuitee
B
Berend • solo_traveller • nl
8
Midden in de zakelijke drukte van Makati
Pros:

Een ruime, rustige en comfortabele kamer centraal in Makati. Het hotel is onderdeel van de Glorietta Shopping Mall, tijdens de openingstijden van deze mall heb je alle faciliteiten onder handbereik.

Cons:

Je komt binnen na een lange reis en wordt bij check-in gelijk voor het blok gezet: "Meneer, u heeft geen ontbijt geboekt, wilt u dat alsnog toevoegen?" "Sorry, mijn hoofd staat niet naar het beantwoorden van lastige vragen, mag ik alsjeblieft mijn kamer opzoeken?"

Het is meer een zakenhotel dan een relax-hotel. Er is wel een zwembad maar daar heb ik uiteindelijk weinig gebruik van gemaakt.

2026-08-29 • via Nuitee
L
Louriene • solo_traveller • ph
10
2026-08-23 • via Nuitee
K
Ken • couple • ph
10
Amazing stay
Pros:

I love holiday inn n

Cons:

Near in everything

2026-08-21 • via Nuitee
C
CESAR • extended_group • us
10
Will be back
Pros:

Convenient

2026-08-20 • via Nuitee
D
Diego • solo_traveller • it
9
2026-08-14 • via Nuitee
A
Akihiro • solo_traveller • ph
8
2026-08-11 • via Nuitee
M
Manuel • solo_traveller • gu
10
Manny Chong
Pros:

The proximity to the malls.

Cons:

No comment.

2026-08-10 • via Nuitee
M
Maria Simonette • family_with_children • ph
7
I didnt like my
Pros:

The room was nice and clean and comfortable. The staff from the time we arrived until (who took our bags with the trolley until we reached our room were very nice. Always greeting and smiling. Accommodating when I request for something from my room. Staff was responspive and nice and accomodating. That made our stay great.

Cons:

Staff at the reception. We arrived at the hotel around 10:30 am. It was going okay when I was checking in and reminded that we had requested for an early check-in a month ago from the time we reserved our room; by 12 noon. They said they will prioritize us and inform us as soon as the room is available. I told them to call us once okay. They will request housekeeping to clean urgently once the room is vacated. We decided to go around the mall while waiting. 12 noon. No call. 1 pm no call. We went back to the hotel followed it up. The staff said she will follow it up. We waited at the lobby. After 30 minutes, we approached the front desk again to follow it up. The person we followed it up the first time didnt even approach us to update us on what's happening and we were waiting seated right in front, at the front desk. We always had to go to the front desk to keep following it up. This staff didnt do anything to not make us agitated. Even though the check in is at 3 pm, you know your guest were there since 10: 30 am, if you had good service, they would do most anything to not make you agitated. They didnt even try to apologize for our long wait! It was not very nice and I didnt like it. The other hotels we stayed never treated us this way. My rate for the Staff above is low because of the staff at the front desk. Mainly because of them. Not the others.They didnt make me feel like we were guests or welcome or feel at home. And I paid almost 14k for an overnight stay for a standard room only! I did not like we were treated. I feel more at home with New World Makati. And they accommodated most immediately. The staff in the front desk made our stay not nice overall.

We availed of the Buffet breakfast. Food was not good. Eggs were bland and watery. Bangers and chicken sausages were bland. Bacon was not good and crispy. Pancakes were hard. Food was terrible. Not worth it for a buffet. Other hotels have better buffet breakfast.

2026-08-09 • via Nuitee