Holiday Inn & Suites Makati by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.9 (1564 reviews)
Glorietta Mall, Palm Drive, Ayala Center , Manila , PH
+63 2 7909 0888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent central location / mall access
Polite and professional staff (many regulars praise service)
Comfortable bedding and spacious rooms
Clean rooms
Private/secure property
Cons:
Breakfast quality/variety and lack of buffet labeling
Slow room service and occasional forgotten items
Room maintenance issues (shower pressure, AC/thermostat)
Perceived poor value for money at higher rates
Occasional poorly trained/front-desk staff handling

Categories

Cleanliness
9.3
Multiple reviews mention spacious, clean rooms and accommodating staff; overall housekeeping praised.
Service
9.4
Service is generally strong with polite, long-term staff who know regulars, though isolated issues reported (slow room service, a few poorly trained front-line staff).
Location
9.8
Location is a consistent highlight — central in Makati, attached to malls and close to dining/shopping, repeatedly praised.
Room Quality
9
Rooms are comfortable with excellent bedding and ample space for many guests, but a number of guests reported maintenance issues (lukewarm/low-pressure showers, thermostat/AC problems) on occasion.
Amenities
9
Good on-site amenities and mall access; pool exists though some guests made little use of it. Property is private and secure for most guests.
Value for Money
7
Several guests felt the hotel was pricey for peak-season rates and noted a mismatch between price paid and perceived offerings (especially breakfast).
Food and Beverage
8.1
Mixed to negative mentions: breakfast criticized for limited choices, stale items and local-heavy focus; issues also include unlabeled buffet items (allergen concerns) and slow/forgotten room orders.
Overall Experience
9.6
Many guests report an overall great or amazing stay and loyalty to the property, though a minority experienced service and food-related issues that impacted their decision to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:37

Property Description

Central Location
Holiday Inn & Suites Makati is a contemporary hotel centrally located in Makati City, just a short walk to Greenbelt Mall and Ayala Museum. With Glorietta Mall right at its doorstep, guests can easily access shopping, dining, and entertainment options.

Luxurious Amenities
The hotel offers modern rooms with free Wi-Fi, air conditioning, and a minibar. Guests can unwind at the rooftop bar, take a dip in the outdoor swimming pool, or enjoy all-day dining at Flavors Restaurant. The Citron Bar and Oz rooftop bar provide diverse culinary experiences.

Convenience and Accessibility
Conveniently situated near major landmarks like the Philippine International Convention Centre and Ninoy Aquino Airport, Holiday Inn & Suites Makati ensures a hassle-free stay. With free on-site parking, guests can explore the city with ease.

Experience luxury and convenience at Holiday Inn & Suites Makati. Book now for an unforgettable stay!

Important information:

For bookings where guest name on the reservation is the same as the name on the credit card used to make the booking, the credit card used and a valid ID of the card holder must be presented upon check-in. In the event that the credit card cannot be presented during check-in, the property will request for a new credit card for the payment of the booking. For senior citizen discount application, please contact the property directly. For bookings where guest is not the credit card holder, please note that the property will send a TPA link to process payment Kindly confirm with your respective airlines if you are permitted to travel to the Philippines prior to booking. Holiday Inn & Suites Makati is accredited to accommodate business and leisure stays. Accommodations requirements & procedures shall be based on the latest local government guidelines otherwise hotel has the right to cancel bookings. Bookings are still subject to confirmation of Hotel Reservations based on room availability on floors designated for business and leisure travel. Kindly expect a reconfirmation email from the Reservations team prior to arrival. In case of high occupancy, the hotel will conduct a credit card authorization to check whether the credit card is valid prior to arrival date.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MNL

Location

Guest Reviews

8.9
Based on 1564 reviews
Cleanliness: 9.3
Service: 9.4
Location: 9.8
Room Quality: 9
Amenities: 9
Value for Money: 7
Food and Beverage: 8.1
Overall Experience: 9.6
C
Castro • solo_traveller • jp
9
Comfortable stay.
Pros:

Location was good in Makati, accessible to shopping, restaurants etc. Breakfast has a lot of choices.

2026-10-28 • via Nuitee
R
Rufini • solo_traveller • sg
8
Overall a great stay
Pros:

Good location

Cons:

The buffet spread, more focus to local taste buds. Hopefully I see more of international variation in the future

2026-10-25 • via Nuitee
Y
yannick Sidney • family_with_children • ph
4
More like a hostel with the basics
Pros:

Excellent bedding as usually in holiday inn. Great staff manners, appearance, and professional. Good location next to the malls.

Cons:

Shower was luke warm at best, with very low pressure. Aircon thermostat was broken, so it's either freezing or you have to turn it off.

We ordered food and drinks to room. This took 1.5hrs to come, and they also forgot items i specifically requested.

Breakfast was really limited considering we paid 200euro per night for a room: no meat aside from bacon, stale pastries, powdered hot chocolate...

It felt more like a medium-classy hostel stay. Honestly, I much preferred our stay at the holiday inn in cebu. We will not go back to this makati holiday inn.

2026-10-17 • via Nuitee
J
Janeth • extended_group • gb
9
Comfortable & accessible😊
Pros:

Private & secured for most guests.

Cons:

Pricey for my family member on peak season

2026-10-16 • via Nuitee
J
Jason • solo_traveller • au
8
Perfect loaction
2026-10-14 • via Nuitee
T
Thomas • couple • gb
7
2026-10-13 • via Nuitee
R
Ronald • couple • us
9
Always amazing
Pros:

I love this property. It is in the heart of Makati. It is easy to get to. There’s so much to do in that area. The wholesale staff knows me by my first name and always agrees to me and shakes my hand. I wouldn’t stay any other location I’ve been staying here for many years for my number one place.

2026-10-13 • via Nuitee
T
Tristan Jorel • family_with_children • ph
8
Good but could be better
Pros:

Its location and quick responses to our requests

Cons:

Some poorly trained staff who from their food and beverage front desk named Joana and staff when we were checking out who put a foreigner ahead of us even if we were the one first in line.

2026-10-11 • via Nuitee
T
Tristan Jorel • family_with_children • ph
8
2026-10-11 • via Nuitee
R
Roxee • extended_group • au
10
Pros:

Spacious and clean room. All staffs were very accommodating.

2026-10-07 • via Nuitee
J
Janicefaith • solo_traveller • pg
10
2026-10-07 • via Nuitee
R
Roy • solo_traveller • us
9
Pros:

Location is good.

Cons:

Nothing

2026-09-17 • via Nuitee
A
Antonio • couple • es
8
Pros:

La reforma del hotel era necesaria y su restaurante quedó excelente

2026-09-10 • via Nuitee
M
Micah • couple • mp
7
All good.
Pros:

Location

Cons:

Our assigned room

2026-09-09 • via Nuitee
M
Michael sherilyn • couple • ph
5
Comfortable
Pros:

Position

Cons:

No labels 🏷️ on the breakfast or dinner buffet tables or anything to make sure people don’t eat the wrong food. I’m GF gluten free so when you ask all you get is a strange look.
Not a good place if you’re one of the 10 percent of the population.

2026-09-05 • via Nuitee
Y
Yoshiyuki • family_with_children • ph
10
2026-09-01 • via Nuitee
B
Berend • solo_traveller • nl
8
Midden in de zakelijke drukte van Makati
Pros:

Een ruime, rustige en comfortabele kamer centraal in Makati. Het hotel is onderdeel van de Glorietta Shopping Mall, tijdens de openingstijden van deze mall heb je alle faciliteiten onder handbereik.

Cons:

Je komt binnen na een lange reis en wordt bij check-in gelijk voor het blok gezet: "Meneer, u heeft geen ontbijt geboekt, wilt u dat alsnog toevoegen?" "Sorry, mijn hoofd staat niet naar het beantwoorden van lastige vragen, mag ik alsjeblieft mijn kamer opzoeken?"

Het is meer een zakenhotel dan een relax-hotel. Er is wel een zwembad maar daar heb ik uiteindelijk weinig gebruik van gemaakt.

2026-08-29 • via Nuitee
L
Louriene • solo_traveller • ph
10
2026-08-23 • via Nuitee
K
Ken • couple • ph
10
Amazing stay
Pros:

I love holiday inn n

Cons:

Near in everything

2026-08-21 • via Nuitee
C
CESAR • extended_group • us
10
Will be back
Pros:

Convenient

2026-08-20 • via Nuitee