Hotel Romantica

Hotels
9.8 (517 reviews)
Chrum 21 , Zermatt , ch

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Terrace
Family rooms
Garden
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Helpful hosts
Clean and cozy rooms
Great location
Excellent breakfast
Cons:
None reported

Categories

Cleanliness
10
The rooms were reported to be clean and well-maintained throughout multiple reviews.
Service
10
Hosts are described as exceptionally helpful and welcoming.
Location
9.97
Multiple guests praised the convenient and beautiful location of the hotel.
Room Quality
9.51
Rooms were noted to be cozy and comfortable, even if some were small.
Amenities
9.46
Amenities were mentioned positively, including breakfast and other services.
Value for Money
9.49
Guests felt that their experience was worth the price paid, valuing the services received.
Food and Beverage
9.96
Breakfast was frequently highlighted as excellent and well-prepared.
Overall Experience
10
Overall guest experiences were unanimously positive, describing their stays as marvelous.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:33

Property Description

Tranquil Retreat in Zermatt

Garden Oasis: Hotel Romantica, nestled in a quiet location, boasts a serene garden where guests can unwind and enjoy the peaceful surroundings.

Comfort and Convenience: Each room is equipped with modern amenities including a coffee/tea maker, flat-screen cable TV, and a safety box. Most rooms feature a private balcony for guests to soak in the stunning views.

Delightful Dining: Start your day with a delicious buffet breakfast served daily. Unwind in the evening at the cosy lounge bar, perfect for relaxing after a day of exploring the nearby hiking paths and village centre.

Experience tranquility and comfort at Hotel Romantica. Book your stay now for a memorable getaway in Zermatt.

Important information:

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

If you are traveling with children, please inform the property about their number and age in advance.

Please note that the credit card used to make the booking must be presented upon check-in. Any advance refunds will be paid back to the credit card used to make the booking. If the guest is unable to present the same card used to make the booking on arrival, payment will have to be made on the spot using another card. Any extras can be paid for with another card or an alternative payment method.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 16 years old stay for CHF 60 per person per night when using an existing bed.
    People 6 years old and over stay for CHF 60 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 517 reviews
Cleanliness: 10
Service: 10
Location: 9.97
Room Quality: 9.51
Amenities: 9.46
Value for Money: 9.49
Food and Beverage: 9.96
Overall Experience: 10
I
Ilse • solo_traveller • at
10
2026-07-04 • via Nuitee
M
Marcel R. • couple • ch
10
5 seen wanderung
Pros:

sehr freundliche gastgeber. hier wird der gast noch persönlich begrüsst und nach seinen wünschen gefragt. man fühlt sich wie zu hause

Cons:

alles perfekt

2026-07-04 • via Nuitee
B
BOFAN • solo_traveller • cn
10
2026-06-30 • via Nuitee
X
XIAOYU • solo_traveller • cn
10
you will regret if not chosing it
Pros:

Mr.T is so considerate and kind. Thank u for carrying the suitcases and sending us to the station. And the facilities are all well equipped, clean and neat. The night views are brilliant from the balcony. Meticulous staff. Excellent breakfast which must be tried.(love the roasted sausages)Walk down the little hill and you'll see the chocolate shop at the corner. Purchasing and dining are so convenient since it is beside a busy street.But quite though. After all, everything is so satisfactory and even surprising. I think it may be the best ever hotel i tried and will try in Switzerland.

Cons:

I only spent 2 nights there

2026-06-29 • via Nuitee
黃 • solo_traveller • tw
10
最喜歡的一間住宿
Pros:

超級喜歡這一切，親切又貼心的老闆、老闆娘、服務人員，美味又豐富的早餐，漂亮的民宿、良好的地理位置，如果有機會再來一次瑞士，會再來住的！

Cons:

一切都很完美

2026-06-29 • via Nuitee
K
Kay • couple • de
10
Ein Traum im Zentrum von Zermatt
Pros:

Super Lage direkt im Zentrum. Sehr liebenswerte und hilfsbereite Gastgeber. Wir kommen wieder.

2026-06-29 • via Nuitee
C
Chacko • solo_traveller • in
10
Amazing Service 💯👍🌟
Pros:

Michelle and Thore were exceptionally helpful. The hospitality and service we received were truly amazing. Michelle, the owner of the property, even graciously drove us to the train station without any additional charge.

Cons:

Hospitality

2026-06-23 • via Nuitee
A
Amir • couple • ca
10
The best hotel that I have ever stayed in
Pros:

1) The hotel is a family-based business, run by Michele and Thore. They are both fantastic persons, trying their best to make their guests comfortable in their hotel. During our stay, for each individual day we reached out to them and ask for a plan to spend the day and they patiently gave us great pieces of advice. It was my second time visiting Zermatt and because of Michele's and Thore's advice I could enjoy my stay much more than the first one.
2) The staff members are super friendly and trying to address your concerns as best as they can.
3) The breakfast is delicious.
4) The location of the hotel is perfect: just a few meters away from the museum and the main church which form somehow the town centre.

2026-06-23 • via Nuitee
G
Gavin • couple • ch
9
Das Hotel hat seinen Namen absolut zu Recht.
Pros:

Super freundliche und hilfsbereite Gastgeberin. Sehr präsent. Das Hotel ist S ehr liebevoll eingerichtet. Perfektes Frühstück.

2026-06-22 • via Nuitee
M
Michael • solo_traveller • us
10
Michelle and Thor were the very best hosts, made us think of returning even as we were leaving. We could not have enjoy
Pros:

Beautiful suite room, perfect location.

Cons:

Nothing

2026-06-21 • via Nuitee
H
Heidi • couple • ch
10
Pros:

Wir wurden kostenlos vom Bahnhof abgeholt und auch wieder hingebracht. Das Haus und der Garten sind wunderschön gestaltet. Die Lage ist sehr zentral und doch ruhig. Die Gastgeber kümmern sich liebevoll um ihre Gäste. Vielen Dank!

2026-06-20 • via Nuitee
Y
Yueheng • extended_group • cn
10
位置很好，就在采尔马特主街边上，但是不会吵。酒店和房间装潢很温馨，房间非常干净。工作人员会细心地提供周围游玩和餐饮的信息，对我们在采尔马特的旅程非常有帮助。
Pros:

位置很好，就在采尔马特主街边上，但是不会吵。酒店和房间装潢很温馨，房间非常干净。工作人员会细心地提供周围游玩和餐饮的信息，对我们在采尔马特的旅程非常有帮助。

2026-06-17 • via Nuitee
A
Anabela Belen • couple • ar
10
Hospedaje inigualable!!
Pros:

La ambientación del hotel, con todos los detalles hermoso! En la recepción fueron muy amables e intentaron ayudarnos en todo momento. Nos sentimos muy a gusto. Lo recomiendo!!!

2026-06-17 • via Nuitee
B
Beaux • family_with_children • hk
8
2026-05-08 • via Nuitee
M
Mariana • extended_group • br
10
Pros:

A localização é excelente! Cama extremamente confortável e café da manhã delicioso. Além da hospitalidade dos donos, solícitos e atenciosos. O transfer trem-hotel-trem nos ajudou demais! Recomendo

Cons:

Sem considerações!

2026-04-13 • via Nuitee
B
Büchler Yves • solo_traveller • ch
9
Pros:

Hôtel authentique,
Propriétaires présents et très sympathiques, idem pour le personnel.
Petit déjeuner excellent

Cons:

Le cadre et l'accueil

2026-04-07 • via Nuitee
L
Lars • family_with_children • us
10
Cozy small hotel in the heart of town
Pros:

Romantica is a family run hotel that sits in a perfect location in walking distance to everything important in Zermatt. We had a spacious suite with balcony and fantastic views. The owners went out of their way to make us feel welcome and comfortable. The breakfast is fantastic. Romantica is steps from the main street with dozens of shops and restaurants.

Cons:

-

2026-04-07 • via Nuitee
A
Angelina • couple • gb
10
Perfect and lovely
Pros:

We had the BEST stay! Michele and Thor took such kind care of us, they gave us the best recommendations for restaurants, hikes, skiing - and they made us feel at home. They have made the hotel so cute with tons of thoughtful touches, decorations, giving it a beautiful vibe. Also the breakfast every day was amazing and they even gave us Easter treats. Would highly recommend to stay here in Zermatt and we can’t wait to come back!

2026-04-07 • via Nuitee
L
Lindsay • extended_group • kh
10
2026-04-06 • via Nuitee
J
Josip Joca • family_with_children • hr
10
Pros:

Excellent accommodation in the heart of Zermatt. The owners are incredibly kind and welcoming, which made our stay even more enjoyable. The hotel is spotless, very well maintained, and the staff are truly excellent—friendly, professional, and always ready to help.
The location is amazing, just about 30 meters from the main street in Zermatt, surrounded by great restaurants and bars. It’s also perfectly positioned between both ski lift stations, making it ideal for skiing and getting around the village.

2026-04-04 • via Nuitee