ibis Santiago Providencia

Hotels
•
ibis
7.6 (4627 reviews)
Av. Providencia 1187 , Santiago , CL

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Friendly staff
Cons:
Rude staff
Cleaning issues
Poor breakfast quality

Categories

Cleanliness
7.04
Cleaning could be improved, especially in the bathrooms.
Service
7.81
Service quality varied; some staff were friendly, although there were complaints about rudeness.
Location
9.05
Great location close to metro and gastronomy options.
Room Quality
7.5
Rooms were comfortable but had issues with air conditioning and maintenance.
Amenities
7.03
Basic amenities, lack of gym and fridge visible in reviews.
Value for Money
7.99
Good cost-benefit ratio but there are concerns about additional charges.
Food and Beverage
6.54
Breakfast quality was poor and food appeared old.
Overall Experience
7.81
Overall decent experience with some significant areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:22

Property Description

Convenient Location near Metro Station
Located just 100 meters from Manuel Montt Metro Station, Ibis Santiago Providencia offers easy access to transportation, making it a convenient choice for travelers exploring Santiago.

Comfortable Rooms with Modern Amenities
The rooms at Ibis Providencia are thoughtfully decorated with wooden furnishings and equipped with heating, air conditioning, flat-screen TVs, and work desks. With private bathrooms in all rooms, guests can enjoy a comfortable stay.

Delicious Dining Options
Start your day with a full buffet breakfast featuring local ingredients or savor international cuisine at La Table Rouge Restaurant. Don't forget to unwind at the bar with a selection of drinks and cocktails.

Book your stay at Ibis Santiago Providencia for a memorable experience in Santiago.

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

Parking is provided cost 6,000 CL$ or Peso per night and subject to availability

When traveling with pets, please note that an extra charge of 11.900 clp per pet, per night) applies.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Guest Reviews

7.6
Based on 4627 reviews
Cleanliness: 7.04
Service: 7.81
Location: 9.05
Room Quality: 7.5
Amenities: 7.03
Value for Money: 7.99
Food and Beverage: 6.54
Overall Experience: 7.81
J
Jefferson • family_with_children • br
3
Mediana
Pros:

Gostei da localização

Cons:

O atendimento de um rapaz todos os dias me passava informações diferentes para mim poder pagar a hospedagem uma hora falava em pesos chilenos depois em dólar e eu fiquei nesse jogo dele perdi 500 reais em conversão de moeda

2026-09-19 • via Nuitee
P
Pagliettini • couple • ar
1
Mala predisposición hacia el cliente, no responden mensajes y cuando lo hacen habían pasado más de 2 horas. Vergüenza
Pros:

No puedo contestar dado que no me pude instalar. Argumentaron que no habían podido cobrar con la tarjeta. Cosa rara porque la usamos perfectamente desde que llegamos a Chile. Me daban 2 horas sino me iban a cancelar y cobrar la estadía en otro momento. Hablé con el hotel más de 10 minutos y no me dieron solución. Ningún link para pagar. Ni la opción de poner otra tarjeta, ni la posibilidad de pagar directamente por teléfono con la operadora. Tuve que llamar a booking y ellos intercedieron para que no se me cobre la cancelación de la reserva. Todo me hace pensar, tal vez me equivoque que querían cancelar para poder quedarse con el dinero y no darme alojamiento. Explicado todo esto a booking ellos evidentemente intercedieron. Por mi experiencia no lo recomiendo. He estado en otros ibis próximos a aeropuertos por necesidad de tener una noche de descanso y nunca me pasó algo así

Cons:

Todo. Lo expliqué anteriormente

2026-09-18 • via Nuitee
C
Cristian • solo_traveller • cl
8
Pros:

La ubicación

Cons:

La iluminación de la pieza. La TV poca variedad de canales

2026-09-18 • via Nuitee
R
Rodrigo • family_with_children • cl
7
Pros:

La Ubicación

Cons:

La habitación no es cómoda para personas que van con niños.

2026-09-17 • via Nuitee
K
Keyla • solo_traveller • br
9
Pros:

Limpeza, localização e as instalações foram perfeitas, perto de tudo e o atendimento dos funcionários ótimo.

Cons:

O valor que paguei achei que era incluso café da manhã e por isso.fechei a.estadia, mas por fim não era.
Faltou um frigobar também

2026-09-16 • via Nuitee
B
Baltodano • solo_traveller • cr
6
Pros:

Lo céntrico

Cons:

No tenían las habitaciones que pedimos nos dieron otras

2026-09-16 • via Nuitee
E
Enrique • solo_traveller • cl
8
No vale la pena
Pros:

Limpio y ordenado

Cons:

Precio muy alto para la experiencia por una noche y sin desayuno

2026-09-16 • via Nuitee
C
Charlene • solo_traveller • br
6
Pros:

Localização

Cons:

Wi fi péssimo

2026-09-16 • via Nuitee
A
Anapaola • couple • pe
1
No me gustó que me hicieran pasar mal momento
Pros:

No

Cons:

Compré con desayuno incluido, ahora me dijeron que no incluye

2026-09-16 • via Nuitee
S
Sirlei • family_with_children • br
10
Inesquecível.
Pros:

Somente tenho elogios.
Tudo na medida certa.

Cons:

Identifiquei perda de água para a caixa acoplada de descarga, o que implica em desperdício de água.

2026-09-16 • via Nuitee
P
Pricilla • couple • br
10
2026-09-15 • via Nuitee
D
Daniela Beatriz • solo_traveller • cl
10
2026-09-15 • via Nuitee
D
Daniel • solo_traveller • cl
6
Tranquilo
Pros:

Providencia

Cons:

No tenía agua y el baño sin cerradura

2026-09-15 • via Nuitee
G
González • couple • cl
2
MUY MALA EXPERIENCIA , VALOR VERSUS CALIDAD
Pros:

SOLO LA UBICACION

Cons:

EN MUY MAL ESTADO LA HABITACION , TOALLAS MUY USADAS , EL CUBRE COLCHON SE MOVIA MUCHO, NO HABIA ALMOHADAS EXTRAS
NO SE INCLUYO EL DESAYUNO, TUVE QUE PAGAR ESTACIONAMIENTO NO LO INDICABA

2026-09-15 • via Nuitee
E
eliana maria • couple • br
8
a estadia foi boa, o cafe da manha era bom.
Pros:

o quarto era bom.

Cons:

o banheiro (chuveiror) naaõ estava funcionando bem.

2026-09-14 • via Nuitee
R
Rodrigo • couple • br
8
2026-09-14 • via Nuitee
R
Renzo • couple • pe
9
2026-09-14 • via Nuitee
O
Oscar • couple • cl
7
Pros:

El restaurante

Cons:

Al realizar el checa in bo fue muy grato, muy mal el trato

2026-09-13 • via Nuitee
C
Carolina Cid • solo_traveller • cl
10
Pros:

Muy buena ubicación

2026-09-13 • via Nuitee
E
Evelyn • family_with_children • cl
9
2026-09-11 • via Nuitee