Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional staff and service
Great location and spacious rooms
Cons:
Breakfast service efficiency
Pressure for tips and feedback

Categories

Cleanliness
8.9
The hotel was noted for cleanliness, although some mentioned needing to wait for meals, typical of high-demand breakfast services.
Service
9.4
Overall, the staff was described as friendly and professional, with exceptional service.
Location
9.6
The hotel is conveniently located near key attractions and transportation.
Room Quality
9.4
Rooms were spacious, well-equipped, and thoughtfully renovated.
Amenities
8.9
Amenities were adequate but some guests mentioned limited hours for dining options.
Value for Money
8.9
While some perceived value shortcomings, the quality of service somewhat justified the price.
Food and Beverage
9.1
Food quality, particularly breakfast, received positive remarks although there were a few critiques.
Overall Experience
9.4
Guests generally felt their experience was excellent with points for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:53

Property Description

Luxurious Accommodation
Experience the perfect blend of luxury and modern design at The Ritz-Carlton, Vienna. Each air-conditioned room and suite offers free WiFi, a flat-screen TV, and a marble bathroom with premium toiletries.

Relaxation and Wellness
Unwind at The Ritz-Carlton Spa featuring the largest indoor pool in Vienna. Enjoy spa treatments with Susanne Kaufmann products, steam baths, saunas, and a fitness room for ultimate relaxation.

Culinary Delights
Indulge in exquisite cocktails at the Atmosphere Rooftop Bar with stunning city views. Savor Austrian Dry Aged Beef at Dstrikt Steakhouse and innovative cocktails at the D-bar.

Book now to elevate your Vienna experience at The Ritz-Carlton and make unforgettable memories.

Important information:

Please note that children/adults sleeping in existing beds/extra beds are charged separately for the breakfast and the club lounge access in case a club room is booked.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 65 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for € 120 per person per night when using an existing bed.
    Children from 6 years old to 12 years old stay for free when using an available extra bed.
    People 13 years old and over stay for € 120 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 2224 reviews
Cleanliness: 8.9
Service: 9.4
Location: 9.6
Room Quality: 9.4
Amenities: 8.9
Value for Money: 8.9
Food and Beverage: 9.1
Overall Experience: 9.4
D
Donna579 • Couples • Langhorne, Pennsylvania
10
It’s a MUST Stay
Pros:

We arrived at the hotel Monday afternoon. David checked us in at the front desk. He was exceptional. He was informative, funny and efficient. We had an interesting talk about people’s last names.
The room was very comfortable and spacious.
We went to the roof bar which was lovely. The view is not to be missed and service is friendly by Daria. The bar food we ordered was very tasty: burrata and cheese board. However in the summer look out for the friendly bees!
The next morning we met Alexander at breakfast. He was so nice. We appreciated having the hour to share with him.
We can’t forget Katerina at the front desk. She was helpful with all our requests and always was smiling. David and Katerina are true assets to your hotel! We would love to return!

2026-07-15 • via Tripadvisor
D
Donna Louise Miskin • couple • us
10
Excellent
Pros:

Staff was wonderful, always friendly and helpful. Concierge found us tickets to sold out performance of Magic Flute at the State Opera House. Great breakfast and delicious fare and drinks at restaurant. Spacious room and bathroom. Very comfy bed. Restaurants, museums, shopping all within walking distance.

Cons:

Room is a little bit dated and cupboard to mini fridge did not close properly.

2026-07-15 • via Nuitee
F
Fulgham • couple • us
10
2026-07-14 • via Nuitee
A
Abdulaziz • couple • qa
10
يستاهل التجربه فندق جميل وموقعه مناسب
Pros:

موقعه ممتاز ومكان هادئ ونظيف

Cons:

لا شئ

2026-07-13 • via Nuitee
E
Evgeniya • couple • gb
10
2026-07-12 • via Nuitee
M
MARIA NELLY • couple • es
9
Estupenda estanca
Pros:

Las personas que atendían todas excepcionales, en el desayuno, en la cena , en la recepcion.

2026-07-12 • via Nuitee
T
TT • couple • lt
4
Pros:

The only good things are the very helpful hotel staff and the location of the hotel.

Cons:

This is one of the worst experiences in a 5 star hotel, including other 5 star Marriott hotels I have stayed in. When we checked into the room we booked, it was dirty (walls, bed, curtains) and had outdated furniture and carpet. We went to the reception, they apologized and gave us a ~150 EUR discount on drinks and food and a slightly better room. Unfortunately, although the room was clean, it also had outdated and worn out furniture. If it wasn't for the staff who were really helpful and nice for such a price/quality ratio, I would have given it a 1 point. The hotel rooms are definitely not 5 star, but at most 3 star, and you really can't expect that from The Ritz-Carlton.

2026-07-10 • via Nuitee
A
Ali • family_with_children • qa
10
Pros:

Big room and comfortable, with balcony, 24hrs service, very kind staff, parking close to hotel

Cons:

The only thing is that breakfast wasn’t included in the booking and I have to pay for my family every day

2026-07-08 • via Nuitee
K
Karin • couple • sk
10
2026-07-07 • via Nuitee
H
Heartspunk • Couples • Sydney, New South Wales
10
The most wonderful stay
Pros:

What an amazing hotel right next to Stadtpark and the Konzerthaus.
The room is luxurious in a very understated way with high ceilings and nice furnishings. The bed is extremely comfortable with crisp linen.
The coffee machine is much appreciated.
The bathroom is spacious with wonderful Diptyque products.
The best part of this hotel is the staff - they are well-trained, courteous and extremely professional, led by the GM Ned, who was visibly present on the floor, which I'm sure makes a world of difference in hospitality.
We were checked in by Katerina who was fantastic in anticipating our needs and made our stay all the more special.
Thanks for an amazing stay!

2026-07-06 • via Tripadvisor
I
ISRAEL • solo_traveller • il
10
Pros:

הכל. שלמות!!

2026-07-06 • via Nuitee
P
Pradeep Kumar • extended_group • ae
10
Amazing & Very Friendly Staff along with delicious breakfast!! Felt very welcomed here
Pros:

the room service was genuinely very nice along either side neat and clean rooms!

Cons:

Could not get room with desired view ☹️

2026-07-06 • via Nuitee
E
Erika • couple • hu
10
2026-07-03 • via Nuitee
H
Hakan • couple • tr
8
Otel odaları temiz ve rahat,akşam yemekleri sunum ve lezzetleri çok iyi
Pros:

Kahvaltısı Avrupa standartlarında değildi.

Cons:

Kahvaltıdaki Ürünlerin kalitesi düşük.

2026-06-30 • via Nuitee
M
May • solo_traveller • sa
10
Pros:

The staff was friendly and hospitable, assisting with outside reservations and other requests.

Cons:

It was all a positive experience for me

2026-06-28 • via Nuitee
K
Khalid • extended_group • sa
6
Don’t lose your money from another hotel
Pros:

موقعه فقط وموظفي الاستقبال وموظفي المطعم والفاليت فقط
The location of the hotel and the staff and reception and the ballot guys in the restaurant stuff. They are so lovely and so beautiful. The only thing that make this stay in the hotel is acceptable for me otherwise nothing else.

Cons:

Furniture is very very old the sheets, the blanket, the pillows the carpet the furniture. The whole thing is very very old and the price is extremely high comparing of their what you are gonna take the TV system is old coffee machine did not work well the AC is terrible with this hot weather. Many many things that this hotel does not deserve a five star from my side honestly from my side, giving two star hotel with this name.
Other thing they did not inform the hotel that they already deduct the money from my credit card and hotel deduct money from my credit card from my state without knowing that already Booking.com has taken my money

2026-06-28 • via Nuitee
K
Klinika • couple • al
10
2026-06-27 • via Nuitee
H
Hamad • solo_traveller • qa
7
2026-06-27 • via Nuitee
K
Kal • solo_traveller • ca
9
Pros:

Mostly staff

Cons:

It would be nice if there was bellman to help us with luggage when we arrived

2026-06-26 • via Nuitee
F
Francisco Javier • solo_traveller • es
8
2026-06-26 • via Nuitee