Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional staff and service
Great location and spacious rooms
Cons:
Breakfast service efficiency
Pressure for tips and feedback

Categories

Cleanliness
8.9
The hotel was noted for cleanliness, although some mentioned needing to wait for meals, typical of high-demand breakfast services.
Service
9.4
Overall, the staff was described as friendly and professional, with exceptional service.
Location
9.6
The hotel is conveniently located near key attractions and transportation.
Room Quality
9.4
Rooms were spacious, well-equipped, and thoughtfully renovated.
Amenities
8.9
Amenities were adequate but some guests mentioned limited hours for dining options.
Value for Money
8.9
While some perceived value shortcomings, the quality of service somewhat justified the price.
Food and Beverage
9.1
Food quality, particularly breakfast, received positive remarks although there were a few critiques.
Overall Experience
9.4
Guests generally felt their experience was excellent with points for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:53

Property Description

Luxurious Accommodation
Experience the perfect blend of luxury and modern design at The Ritz-Carlton, Vienna. Each air-conditioned room and suite offers free WiFi, a flat-screen TV, and a marble bathroom with premium toiletries.

Relaxation and Wellness
Unwind at The Ritz-Carlton Spa featuring the largest indoor pool in Vienna. Enjoy spa treatments with Susanne Kaufmann products, steam baths, saunas, and a fitness room for ultimate relaxation.

Culinary Delights
Indulge in exquisite cocktails at the Atmosphere Rooftop Bar with stunning city views. Savor Austrian Dry Aged Beef at Dstrikt Steakhouse and innovative cocktails at the D-bar.

Book now to elevate your Vienna experience at The Ritz-Carlton and make unforgettable memories.

Important information:

Please note that children/adults sleeping in existing beds/extra beds are charged separately for the breakfast and the club lounge access in case a club room is booked.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 65 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for € 120 per person per night when using an existing bed.
    Children from 6 years old to 12 years old stay for free when using an available extra bed.
    People 13 years old and over stay for € 120 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 2214 reviews
Cleanliness: 8.9
Service: 9.4
Location: 9.6
Room Quality: 9.4
Amenities: 8.9
Value for Money: 8.9
Food and Beverage: 9.1
Overall Experience: 9.4
E
Erika • couple • hu
10
2026-07-03 • via Nuitee
H
Hakan • couple • tr
8
Otel odaları temiz ve rahat,akşam yemekleri sunum ve lezzetleri çok iyi
Pros:

Kahvaltısı Avrupa standartlarında değildi.

Cons:

Kahvaltıdaki Ürünlerin kalitesi düşük.

2026-06-30 • via Nuitee
K
Khalid • extended_group • sa
6
Don’t lose your money from another hotel
Pros:

موقعه فقط وموظفي الاستقبال وموظفي المطعم والفاليت فقط
The location of the hotel and the staff and reception and the ballot guys in the restaurant stuff. They are so lovely and so beautiful. The only thing that make this stay in the hotel is acceptable for me otherwise nothing else.

Cons:

Furniture is very very old the sheets, the blanket, the pillows the carpet the furniture. The whole thing is very very old and the price is extremely high comparing of their what you are gonna take the TV system is old coffee machine did not work well the AC is terrible with this hot weather. Many many things that this hotel does not deserve a five star from my side honestly from my side, giving two star hotel with this name.
Other thing they did not inform the hotel that they already deduct the money from my credit card and hotel deduct money from my credit card from my state without knowing that already Booking.com has taken my money

2026-06-28 • via Nuitee
M
May • solo_traveller • sa
10
Pros:

The staff was friendly and hospitable, assisting with outside reservations and other requests.

Cons:

It was all a positive experience for me

2026-06-28 • via Nuitee
K
Klinika • couple • al
10
2026-06-27 • via Nuitee
H
Hamad • solo_traveller • qa
7
2026-06-27 • via Nuitee
K
Kal • solo_traveller • ca
9
Pros:

Mostly staff

Cons:

It would be nice if there was bellman to help us with luggage when we arrived

2026-06-26 • via Nuitee
F
Francisco Javier • solo_traveller • es
8
2026-06-26 • via Nuitee
M
Mihail • solo_traveller • ro
9
Pros:

They should refresh the rooms in the coming year

Cons:

Staff

2026-06-23 • via Nuitee
R
Ryoichi • couple • jp
8
Pros:

いつも使っているホテル（Hotel Bristol Vienna）が長期にわたる修繕工事のためこのホテルを利用したが、ロケーションが良く、スタッフの対応もフレンドリーで、期待以上に快適な６日間を過ごしました。
このホテルを選択し予約した際に、Bookingcomから薦められたトランスファーに非常に憤りを感じました。ウイーン空港に出迎えてくれる筈で事前支払いも行っていたところ、空港到着時にドライバーが現れず、さんざん探しても見当たらなく、私の困惑ぶりを見た他のタクシーのドライバーが心配してくれたのですが、「どこに予約したのか？」と問われ、
「Booking」comに予約した」と答えると、「Bookingcomは来ないことが多く、事前支払いの払い戻しもしないよ！」と
即座に答えられたのにはショックをうけました。
実は、去年の５月にも、同じウイーン空港でドライバーが来なかったことがあり、帰国後、前払い金の払い戻しを求めたところ、その煩雑な手続きに参って払い戻しを諦めたことがありました。
今回は、往復のトランスファーを予約してあり、復路のドライバーにそのことを話すと、「迎えのドライバーは自分ではないから判らない」とのこと。
トランスファーは、ホテルの予約とは別会社だとBooking comに言われましたが、こちらはあくまでもbooking comに寄谷個の依頼はしたつもりであり、トランスファーに関しては直接オランダに電話してくれとのこと。そんなことの費用と労力とを考えると、「諦めたほうがいいや！」と思ってしまいました。
ちなみに今回のトラスファーの世やきう番号は：２８０５７７９９９です。
ホテル予約の部門に誠意があるのなら、善処してください。
私の電話は、０９０－４９１８－２６３２　E-Mail は　：ryo.f@f3.dion.ne.jp
来年もウイーンへの旅を考えており、ホテルの予約は Booking com　に依頼するつもりですが。トランスファーに関しては、再考するつもりです。６月１５日のウイーン空港でのトランスファーは、到着ターミナルのタクシーカンターでタクシーを依頼して、「エアポート・トランスファー　定額料金４２ユーロ」を支払って、The Ritz Carlton vienna　まで行きました。レシートも発行してもらっています。
宜しくお願い致します。

2026-06-23 • via Nuitee
A
Ali • solo_traveller • ae
5
Unexpected
Pros:

Location was great and staff was very hospitable and friendly

Cons:

The room furniture is old, the carpeting is full of dust and old style. Really disappointed by the carpet and cleaning

2026-06-23 • via Nuitee
R
RealCatone • Solo travel • Toronto, Ontario
10
They made me feel like home
Pros:

One of the most amazing hotel I’ve ever stayed, even I have been to so many luxury hotels but they are so exceptional. Norman and his colleagues , All people at Front desk febe Luka , concierge Oscar Philip Rainer, spa Laura and Shapoor at the bar. I remember their name because they all treat me like their friend, and did the best they can to make sure I have a wonderful stay. I fell like home.I love hotels and wants to get a tour of hotel imperial and the concierge arranged that made me feel very happy!
Rooms are large and beautiful, 100stars

2026-06-22 • via Tripadvisor
ΑΘΑΝΑΣΙΟΣ • couple • gr
10
Pros:

Ο Βασίλης στην υποδοχή ήταν άριστος στην εξυπηρέτηση!

2026-06-22 • via Nuitee
D
David • couple • ch
10
Pros:

Hôtel parfait, de l’accueil au départ, toujours des attention en vers le client et un service irréprochable.

Cons:

L’eau de la piscine pourrait être un peu plus chaude car si vous rester dedans sans rien faire il fait froid. Ou alors installation d’un jacuzzi chaud.

2026-06-22 • via Nuitee
I
Iris • solo_traveller • ro
10
2026-06-22 • via Nuitee
S
Shimrit • extended_group • il
10
Pros:

ניקיון, מיקום מעולה, צוות אדיב, ארוחת בוקר מצוינת, חדרים מרווחים ומפנקים. מושלם

2026-06-21 • via Nuitee
F
franky22 • solo_traveller • it
7
Pros:

Posizione e livello di servizio del personale

Cons:

Colazione non all'altezza di in hotel di lusso

2026-06-20 • via Nuitee
A
Anatolii • couple • ro
10
2026-06-19 • via Nuitee
O
Olekszij • family_with_children • hu
10
2026-06-19 • via Nuitee
D
debbiewT961UR • Couples
10
Awesome Hotel!!!
Pros:

Everyone at the hotel was so nice to us. Thank you for making our anniversary stay so special. Our room was upgraded for my Bonvoy status to a Jr. Suite which was very spacious with great amenities. We did not upgrade to the lounge area, but I did see a menu and the offerings looked really nice. We paid for the Ritz to pick us up from the airport with a nice driver and then did an uber back. They recommended a restaurant across the street with a white awning for Veal Schnitzel and it was good but they were not really friendly there and I think we over paid a little because we did not understand what we ordered. The younger guy who ran the bar in the Pasta Restaurant was super nice.

2026-06-16 • via Tripadvisor