Dorsett Changi City Singapore

Hotels
•
Dorsett Hotels & Resorts
9.2 (2062 reviews)
3 Changi Business Park Central 1 , Singapore , sg
+6569339833

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and comfortable
Excellent service
Cons:
High prices
Limited food options

Categories

Cleanliness
9.3
Several reviews highlight cleanliness as a positive aspect.
Service
9.8
Numerous guests praised the staff, especially Mitvindra, for exceptional service.
Location
9.3
Conveniently located near the airport and a mall, positively mentioned.
Room Quality
9.3
Guests mentioned comfortable and well-equipped rooms.
Amenities
9.3
The hotel includes a pool and gym, with positive remarks on these facilities.
Value for Money
8.3
One review mentioned prices could be more accessible, indicating some concern about value.
Food and Beverage
8.8
No reviews mentioned food directly; nearby options were available.
Overall Experience
9.5
Overall positive sentiment indicating a high level of guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 19:16

Property Description

Luxurious Studios with Modern Amenities

Capri by Fraser, nestled in Changi Business Park, provides a serene escape with its fully furnished studios boasting well-equipped kitchenettes and walk-in wardrobes. Enjoy entertainment with flat-screen cable TVs, a DVD player, and an iPod docking station. The en suite bathrooms offer complimentary toiletries, ensuring a comfortable stay.

Convenient Facilities for a Relaxing Stay

Guests can unwind at the outdoor swimming pool or stay active at the 24-hour gym. The steam and sauna facilities offer a tranquil retreat, while the 24-hour launderette and laundry services cater to all needs. The multilingual staff adds a personalized touch to your experience.

Dining Excellence and Nearby Attractions

Indulge in Chinese and international cuisine at the all-day dining restaurant or sip evening drinks at the bar. With Expo MRT Station nearby and attractions like Changi City Point Shopping Centre and East Coast Park minutes away, Capri by Fraser offers the perfect blend of comfort and convenience.

Important information:

Please present the same credit card used to guarantee your booking when checking in/ making payment at the hotel. Please note that hotel may contact the cardholder for verification purposes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SIN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for S$ 106 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 2062 reviews
Cleanliness: 9.3
Service: 9.8
Location: 9.3
Room Quality: 9.3
Amenities: 9.3
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 9.5
R
Rajani • family_with_children • in
8
Pros:

Clean

Cons:

Not really close to airport. Had requested very much in advance for rooms close to each other. We got them in different floors!

2026-07-04 • via Nuitee
A
Antonello • solo_traveller • us
10
2026-07-04 • via Nuitee
C
Collin • solo_traveller • au
10
2026-07-03 • via Nuitee
E
Esther • couple • us
10
2026-07-03 • via Nuitee
R
Rob • couple • nz
9
2026-07-02 • via Nuitee
C
Christina • couple • nz
8
Very comfortable stay, very convenient if going to and from airport.
Pros:

The location to the airport was great, only 1 train stop away.

Cons:

Nothing

2026-07-02 • via Nuitee
J
John • solo_traveller • au
8
Pros:

Easy access to Changi Airport (1 stop on MRT). Close to shops, restaurants and supermarket. Comfortable room.

2026-07-02 • via Nuitee
K
Karen • solo_traveller • au
10
Outstanding Hotel
Pros:

Outstanding hotel. Location is excellent as it is close to train station (excellent rail system), airport, shops and restaurants. Room is comfortable, modern and clean. Staff friendly. Pool is lovely. The air conditioning works very well.

Cons:

No negatives.

2026-07-02 • via Nuitee
L
Lasse • solo_traveller • fi
8
2026-07-01 • via Nuitee
Y
YE • family_with_children • cn
4
下次不会再来住了
Pros:

位置不错

Cons:

房间内设施，连饮用水也没有。前台工作人员效率很慢，每一个Check in 需要很久

2026-07-01 • via Nuitee
J
Jordon • solo_traveller • nz
6
2026-07-01 • via Nuitee
J
Jill • couple • au
8
Great location for transit needs.
Pros:

Easy overnighter for proximity to SIN airport. Location and nearby facilities suited our flight needs. Perfect ability to go for a walk to stretch the legs or pop into the shops for a bite to eat / buy some necessities. Gym adequate, pool accommodating for a layover as well. 👍

2026-07-01 • via Nuitee
C
Charmaine • couple • au
2
Bad experience during checking in
Cons:

The front desk named Putra asked if we booked for a twin bed or a double bed for a start. I told him the one that we booked in booking.com app was a Superior room and we indicated a double bed. We did not like how he looked surprised and asked us again if I made a mistake saying a double bed. I told him that we are a couple (lgbt couple) and been married in Australia.
He responded that there were no available Superior room and it is subject to availability. Instead, he put us in a twin room and confidently saying that he upgraded us for a compensation and it is much bigger compared to the room we booked.
I told him that although we appreciated that we were upgraded to a bigger room but our preference were not followed. It was also not indicated on the app that the Superior room double was subject to availability. We booked the room on May which gave them enough time to give us the room we want.
I told and showed Putra my booking on the app however he did not let me finished explaining and cut off the conversation just to end it. He did not make an effort to look at the app and no apologies was made as well for the inconvenience. He did not even ask us if it was okay for us to be changed to a twin room. He just immediately assigned us. No questions asked.

Meanwhile, the male guest behind us talked to another older staff that was opening the door and that staff immediately talked to Putra and asked if the Superior room is available and Putra said it is ready.
I was surprised as Putra said there was no available superiror room as it is subject to availability.
If the male guest behind us booked the superior room in advance, what is the difference in our situation that we booked as well in advance (as I said I booked the room on May 2026)
Base on our experience, Putra is not friendly, not welcoming, and did not even ask us if it is okay to assign us in a twin room instead of a Superior room.

2026-06-30 • via Nuitee
N
Noor Sheila • couple • sg
10
2026-06-30 • via Nuitee
J
Josef • solo_traveller • nz
9
Pros:

Professional staff, multiple elevators, fairly sized rooms, good beddings/pillows and spacious shower

Cons:

Rooms are equipped with a sink with drinking water tap - mine was barely working so getting a single glass would take over a minute...

2026-06-30 • via Nuitee
H
Hana318 • couple • my
8
Halal food court in the mall next to this hotel - good for Muslim travelers.
Pros:

This hotel is located next to an outlet mall which has a halal food court - perfect for Muslim travelers. It's located near to Changi Airport. We stayed here to visit some family members who live in Tampines so this was a good base for us.

2026-06-29 • via Nuitee
A
Analy • solo_traveller • ph
8
Pros:

Near to the airport in a very quite area and close to the mall and MTR station

Cons:

None

2026-06-29 • via Nuitee
C
Chris • solo_traveller • gb
5
Bad facilities. But close to airport and friendly staff.
Pros:

On the whole very friendly staff. Very cloae to airport

Cons:

AC broken in our room. Engineer couldn't fix it so we were told we would have to move rooms to get a working unit.
Sauna and steam room not working despite being advertised.
Kids running through hallways ringing doorbells to rooms
No one asked how our stay was and gave us the opportunity to feed back.

2026-06-28 • via Nuitee
S
Sarah • solo_traveller • au
8
Good value and comfortable hotel for an easy airport transit.
Pros:

Excellent kitchenette facilities, big room.

Cons:

Restaurant wasn’t great, however shopping mall located close by.

2026-06-28 • via Nuitee
A
Amanda • couple • au
7
We are booked in to come back
Pros:

N/A

Cons:

Vending machine half empty.

Didn’t receive our wake call.

Customer service 3.5/5.

Restaurant bar area didn’t reflect photos.

2026-06-28 • via Nuitee