Castle House Hotel

Hotels
7.9 (2920 reviews)
28 Castle Street , Canterbury , GB
+44 1227 761897

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Garden
Laundry
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Included breakfast
Cons:
Dirty rooms
Poor breakfast quality
Noisy environment

Categories

Cleanliness
5.65
Multiple reviews mention unclean rooms and dirty bathrooms, indicating significant issues with cleanliness.
Service
9.15
Most reviews highlight friendly and helpful staff, suggesting a generally positive service experience.
Location
9.15
Location is frequently praised for being close to the city center and attractions.
Room Quality
7.65
Rooms are noted as spacious but also described as dated and occasionally uncomfortable.
Amenities
8.65
Amenities like parking and breakfast are generally well-received, though the breakfast quality is critiqued.
Value for Money
8.15
Value perception varies, with some reviews mentioning issues that affect overall satisfaction.
Food and Beverage
5.65
Several reviews point out poor quality of breakfast and issues with food safety.
Overall Experience
9.15
Despite issues, many guests express a willingness to return, indicating a satisfactory overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-24 08:30

Property Description

Welcome to Castle House, a charming 3-star metro hotel in historic Canterbury.

Elegant Rooms with Modern Amenities:
Indulge in spacious en-suite rooms elegantly furnished with flat-screen digital TVs. Wake up to spectacular views in some rooms, ensuring a memorable stay.

Relaxing Lounge and Bar:
Unwind in the hotel's lounge and bar boasting floor-to-ceiling Georgian windows, offering a cozy atmosphere to enjoy a drink or socialize.

Convenient Location with Complimentary Services:
Benefit from free WiFi and parking while being within easy reach of the city centre and rail stations. With friendly staff and Canterbury Cathedral just a short walk away, your stay at Castle House Hotel promises both comfort and convenience.

Book your stay now at Castle House for a delightful Canterbury experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

7.9
Based on 2920 reviews
Cleanliness: 5.65
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 5.65
Overall Experience: 9.15
L
Leanne • solo_traveller • nz
9
Pros:

Great location and wonderful breakfast

2026-09-19 • via Nuitee
A
alessandro • couple • it
6
Modesto per nulla accogliente
Pros:

La posizione

Cons:

Veramente modesto. Camere vecchie e poco accoglienti.
Colazione triste

2026-09-19 • via Nuitee
R
Ruta • family_with_children • lv
10
2026-09-19 • via Nuitee
M
Mo DeSo • family_with_children • gb
8
Great Grade 2 listed hotel a stone throw from the center of town
Pros:

Quick and easy check in procedures- Room clean and spacious. Comfy bed and pillows. Quiet room with view over the car park

Cons:

The television in the room was very small. Almost impossible to watch from all the beds. It is understood that space is at a premium. Guests may not be interested in the watching the TV...lucky to have it in such an old building!

2026-09-19 • via Nuitee
A
Arno • couple • de
8
Pros:

Gute Lage, nur ein paar Minuten zur Kathedrale.
Unser Zimmer zur Straße war etwas laut, man kann nachts kein Fenster offen lassen.

2026-09-19 • via Nuitee
M
Md Noora • family_with_children • gb
3
I liked most of the experience except unprofessional behaviour of the staff at the end
Pros:

Room was good

Cons:

Unprofessional staff

2026-09-18 • via Nuitee
N
Nigel • solo_traveller • gb
7
Like the set-up and staff, could have done with a better night’s sleep (see above).
Pros:

Nice spacious room and en suite. Lovely staff.

Cons:

Rather flimsy curtains don’t cut out street lights very well and mattress not great.

2026-09-18 • via Nuitee
J
Jeannette • solo_traveller • nl
8
Pros:

De grootte van de kamer

Cons:

Dat er nog een sok van de vorige bewoner lag.

2026-09-18 • via Nuitee
M
Margot • solo_traveller • nl
9
Perfecte locatie en zeer vriendelijke ontvangst
Pros:

Super aardige man bij de receptie.
We konden iets eerder ontbijten omdat we een vroege boot hadden.
Goed geslapen
Prima ontbijt

Cons:

We zaten beneden bij de straatkant. Dat is pech hebben.

2026-09-17 • via Nuitee
A
Alejandro • solo_traveller • es
9
Pros:

Cómodo, tranquilo y buena ubicación

Cons:

Variedad en el desayuno

2026-09-16 • via Nuitee
T
Torsten • extended_group • de
7
Pros:

Beste Lage

Cons:

Einrichtung schon in die Jahre gekommen

2026-09-15 • via Nuitee
A
Alison • couple • gb
9
Great location, parking included, good continental breakfast just what we needed
Pros:

Really well located fantastic to have the parking all sights were in walking distance so made it really easy. Continental breakfast was good plenty of choice

Cons:

It was a bit dated but perfectly comfortable

2026-09-15 • via Nuitee
A
Anton • solo_traveller • be
10
Pros:

Alles

2026-09-14 • via Nuitee
Y
Yvonne • couple • nl
9
Netjes, vlakbij t centrum. Was plezierig.
Pros:

Netjes, schoon, mooi ruim. Redelijk bed.

Cons:

Geen klachten.

2026-09-14 • via Nuitee
A
Andreas • solo_traveller • de
8
2026-09-14 • via Nuitee
M
Martin • solo_traveller • de
7
Pros:

Sehr freundliches Personal. Nur ein paar Minuten zu Fuß von der Innenstadt. Parkplatz

Cons:

Sehr langsames Wasserstrahl in der Dusche

2026-09-14 • via Nuitee
K
Kerstin • solo_traveller • de
8
2026-09-13 • via Nuitee
B
Barbara • couple • gb
7
This is a charming hotel with lots of history just needs some money spent on updating the facilities
Pros:

The lovely staff we met especially the gentleman on reception he was so helpful, polite and charming!

Cons:

The room needs a lot of attention especially the bathroom, broken tiles on floor which are very dangerous I’m amazed no one has cut there feet 😟and bed is rock hard we didn’t sleep very well at all.

2026-09-13 • via Nuitee
H
Helen • solo_traveller • gb
9
Would recommend
Pros:

Wonderful location, so easy to walk into Canterbury leaving the car at the property . Very helpful check in. Excellent breakfast.

2026-09-13 • via Nuitee
I
irene • couple • gb
9
Great stay at the hotel, shame that the shower let it down.
Pros:

The location was excellent. It had free parking; although you were not guaranteed a space there are 2 car parks within easy access of the hotel.
Room was well furnished.

Cons:

The shower in room 2 provided a trickle of water. Insufficient power to have a proper shower.

2026-09-12 • via Nuitee