Castle House Hotel

Hotels
7.9 (2747 reviews)
28 Castle Street , Canterbury , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Family rooms
Express check-in/check-out
Non-smoking throughout
Shared lounge/TV area
Board games/puzzles
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Included breakfast
Cons:
Dirty rooms
Poor breakfast quality
Noisy environment

Categories

Cleanliness
5.65
Multiple reviews mention unclean rooms and dirty bathrooms, indicating significant issues with cleanliness.
Service
9.15
Most reviews highlight friendly and helpful staff, suggesting a generally positive service experience.
Location
9.15
Location is frequently praised for being close to the city center and attractions.
Room Quality
7.65
Rooms are noted as spacious but also described as dated and occasionally uncomfortable.
Amenities
8.65
Amenities like parking and breakfast are generally well-received, though the breakfast quality is critiqued.
Value for Money
8.15
Value perception varies, with some reviews mentioning issues that affect overall satisfaction.
Food and Beverage
5.65
Several reviews point out poor quality of breakfast and issues with food safety.
Overall Experience
9.15
Despite issues, many guests express a willingness to return, indicating a satisfactory overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-24 08:30

Property Description

Welcome to Castle House, a charming 3-star metro hotel in historic Canterbury.

Elegant Rooms with Modern Amenities:
Indulge in spacious en-suite rooms elegantly furnished with flat-screen digital TVs. Wake up to spectacular views in some rooms, ensuring a memorable stay.

Relaxing Lounge and Bar:
Unwind in the hotel's lounge and bar boasting floor-to-ceiling Georgian windows, offering a cozy atmosphere to enjoy a drink or socialize.

Convenient Location with Complimentary Services:
Benefit from free WiFi and parking while being within easy reach of the city centre and rail stations. With friendly staff and Canterbury Cathedral just a short walk away, your stay at Castle House Hotel promises both comfort and convenience.

Book your stay now at Castle House for a delightful Canterbury experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 2747 reviews
Cleanliness: 5.65
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 5.65
Overall Experience: 9.15
F
Frank • solo_traveller • nl
7
2026-06-13 • via Nuitee
G
Gary • couple • gb
10
Enjoyable comfortable relaxing
Pros:

Location to the town centre

Cons:

Nothing

2026-06-13 • via Nuitee
P
Peter • couple • nl
10
My home is my Castle
Pros:

Mooie, ruime kamer op loopafstand van het centrum.

2026-06-12 • via Nuitee
R
Russell • solo_traveller • gb
8
Great location
Pros:

Location and free car parking

Cons:

Poor servicing of rooms. ( On two occasions the tea/coffee/biscuits were not refreshed)

2026-06-11 • via Nuitee
G
Guest • family_with_children • it
7
Piacevole e tranquillo soggiorno
Pros:

Posizione vicinissima al centro. Parcheggio per gli ospiti gratuito.

Cons:

Scelta delle bevande calde a colazione (solo caffé lungo e té)

2026-06-09 • via Nuitee
A
Annmarie • couple • gb
7
2026-06-09 • via Nuitee
I
Iaccomi • couple • de
6
Enttäuschend
Pros:

Zentrale Lage und dennoch ruhig. Großes, geräumiges Zimmer und Badezimmer.

Cons:

Parkplatz nicht 100% sichergestellt, wenn der Innenhof voll ist, dann muss man auf kostenpflichtige Parkmöglichkeiten ausweichen (war bei uns leider der Fall). Die Heißwasseraufbvereitung für unser Zimmer war leider defekt. Kalt Duschen und sich waschen macht leider nur bedingt Spaß. Das Frühstück war eher einfach. Kein Wasser, kein frisches Obst, keine Eierspeisen. Die Dame an der Rezeption war wenig empathisch bei unserer Ankunft. Statt freundlich empfangen zu werden, hat man mir erstmal das mobile Bezahlgerät entgegengestreckt um meine Rechnung im voraus zu bezahlen. Angesprochen auf die Parkplatzsituation hat man nur mit den Schultern gezuckt. Kein Angebot einer Lösung, auch nicht auf Nachfrage. Sehr schade aber die Unterkunft hat es anscheinend nicht nötig, dass Gäste ggf. ein zweites mal hier buchen.

2026-06-08 • via Nuitee
J
Julia • couple • at
10
Pros:

Tolle zenrale Lage, direkt gegenüber der Burgruine. wenige Schritte zur Kathedrale. Sehr freundliches und zuvorkommendes Personal. Parkplatz vorhanden. Sehr gutes kontinentales Frühstück. Unser Zimmer war geräumig, sehr sauber und hat uns sehr gut gefallen. Wir kommen sehr gerne wieder.

2026-06-08 • via Nuitee
T
Tony • solo_traveller • gb
6
Cons:

Noisey next to a roundabout,shower was poor,no cooked breakfast

2026-06-08 • via Nuitee
M
mark • solo_traveller • gb
10
A great place to stay.
Pros:

We loved the location, the breakfast, the room and the peace a quiet of the hotel. The staff were friendly and very helpful. Would definitely recommend.

2026-06-07 • via Nuitee
L
Louisa • solo_traveller • gb
5
On-site parking, close to places of interest.
Pros:

On-site parking, easy walking distance to the Town Centre and places of interest. Friendly staff.

Cons:

Loud and constant traffic noise from the A road and roundabout. Old windows, not double-glazed that made cracking noises with the wind but if opened, kept awake by the traffic. No towel rack or toilet roll holder, shower wasnt great.

2026-06-07 • via Nuitee
A
Angela • solo_traveller • gb
10
Pros:

Great location a couple of minutes walk and you are in the centre. The staff are friendly and very helpful asking if you need anything. Very clean and well presented.

Cons:

Nothing to not like.

2026-06-06 • via Nuitee
R
Richard • solo_traveller • gb
10
Pros:

Clean, friendly and a superb location.

2026-06-05 • via Nuitee
K
kdtraveller • solo_traveller • au
9
Pros:

This hotel is just a few minutes walk to the centre of town. It's exceptional value for the money - quiet, comfortable, great breakfast, free parking and very courteous, informative staff.

Cons:

Nothing

2026-06-05 • via Nuitee
K
Ketzler • solo_traveller • de
7
2026-06-05 • via Nuitee
K
Kentfield • solo_traveller • gb
6
2026-06-04 • via Nuitee
M
Marika • couple • ee
8
Pros:

Hommikusöök oli kesine.
Asukoht väga hea, kõik jalgsi liikumise raadiuses + privaatne parkimine.

Cons:

Hommikusöök

2026-06-03 • via Nuitee
J
Jana • solo_traveller • de
9
Pros:

Schönes kleines Hotel am Rande der Stadt mit einem schönen Garten. Zu Fuß ist man in 3 min in der Stadt, das Auto steht im Hof und von hier ist man auch schnell in alle Richtungen unterwegs.
Das Personal ist sehr lieb und freundlich. Tolles Frühstück!
Vielen Dank!
Wir kommen gerne wieder!

2026-06-02 • via Nuitee
R
Renata • extended_group • gb
7
Pros:

The room and bathroom was quite spacious. The breakfast room was very nice.

Cons:

The room felt very dated.

2026-06-01 • via Nuitee
F
femkef • solo_traveller • nl
9
Pros:

Geweldige locatie, parkeerplek inbegrepen en ruime kamer. Wegens de warmte was er netjes een ventilator geplaatst

Cons:

Het bed was erg klein, zowel in lengte als breedte.

2026-05-31 • via Nuitee