Castle House Hotel

Hotels
7.9 (2712 reviews)
28 Castle Street , Canterbury , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Family rooms
Express check-in/check-out
Non-smoking throughout
Shared lounge/TV area
Board games/puzzles
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Included breakfast
Cons:
Dirty rooms
Poor breakfast quality
Noisy environment

Categories

Cleanliness
5.65
Multiple reviews mention unclean rooms and dirty bathrooms, indicating significant issues with cleanliness.
Service
9.15
Most reviews highlight friendly and helpful staff, suggesting a generally positive service experience.
Location
9.15
Location is frequently praised for being close to the city center and attractions.
Room Quality
7.65
Rooms are noted as spacious but also described as dated and occasionally uncomfortable.
Amenities
8.65
Amenities like parking and breakfast are generally well-received, though the breakfast quality is critiqued.
Value for Money
8.15
Value perception varies, with some reviews mentioning issues that affect overall satisfaction.
Food and Beverage
5.65
Several reviews point out poor quality of breakfast and issues with food safety.
Overall Experience
9.15
Despite issues, many guests express a willingness to return, indicating a satisfactory overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-24 08:30

Property Description

Welcome to Castle House, a charming 3-star metro hotel in historic Canterbury.

Elegant Rooms with Modern Amenities:
Indulge in spacious en-suite rooms elegantly furnished with flat-screen digital TVs. Wake up to spectacular views in some rooms, ensuring a memorable stay.

Relaxing Lounge and Bar:
Unwind in the hotel's lounge and bar boasting floor-to-ceiling Georgian windows, offering a cozy atmosphere to enjoy a drink or socialize.

Convenient Location with Complimentary Services:
Benefit from free WiFi and parking while being within easy reach of the city centre and rail stations. With friendly staff and Canterbury Cathedral just a short walk away, your stay at Castle House Hotel promises both comfort and convenience.

Book your stay now at Castle House for a delightful Canterbury experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 2712 reviews
Cleanliness: 5.65
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 5.65
Overall Experience: 9.15
L
Linda Woolley • solo_traveller • gb
9
Lovely friendly hotel near city centre.
Pros:

Good location for sight seeing. Within walking distance of Cathedral, shops and pubs.
Easy to find. Car parking good. Very friendly helpful staff. Breakfast was good. The bed was comfortable. Coffee and tea in the bedroom. Nice garden.

Cons:

Some traffic noise. The shower was not very powerful but adequate.

2026-05-30 • via Nuitee
B
Boyton • couple • gb
7
Very good value for money. Lovely, friendly staff and clean & comfortable room. Will stay again!
Pros:

The staff were very friendly and helpful and the room was very clean and comfortable. I was great that parking was included in the price and we thought the price overall was very good value for money.

Cons:

There was a fan in the room, but air conditioning would have been welcome, as it was so hot! Also, I knew from the description that it would be a continental breakfast, which was very nice. However, a cooked breakfast would have been perfect. Also, I have arthritis in my knees, so a lift would have been welcome.

2026-05-28 • via Nuitee
L
Lars • solo_traveller • de
7
Pros:

Die Lage war super!

Cons:

Die Matratze war zu weich.

2026-05-28 • via Nuitee
D
Dennis • couple • de
9
2026-05-27 • via Nuitee
T
Teerasak Tabsai • solo_traveller • gb
8
2026-05-27 • via Nuitee
M
Mark • solo_traveller • gb
9
Great value has it is in great location
Pros:

Its great location was worried has from the street you can see no double glazing has you are by around. but was glad when you get into the room there are on the inside. Its has character.it is a listed building.so cant be altered

Cons:

only two things shower pressure was not good.also could do with a good English breakfast

2026-05-27 • via Nuitee
F
Fistreta • solo_traveller • es
8
2026-05-26 • via Nuitee
T
Tim • solo_traveller • be
7
Pros:

Grote kamer met groot dubbel bed en badkamer was ook groot.
Personeel was vriendelijk.
Parking aan het hotel.
Centrum vlak bij.

Cons:

Douche in een bad vind ik maar niets en zeker als dit ook nog niet goed werkt.
Ontbijt was ook gewoon. Meer niet.

2026-05-25 • via Nuitee
M
Martina • solo_traveller • de
9
2026-05-25 • via Nuitee
V
Viv • couple • gb
9
It was a very pleasant stay and staff were extremely helpful and friendly
Pros:

A lovely old building with some quirky features

Cons:

There was nothing about this property that we didn’t like

2026-05-25 • via Nuitee
S
Sarah • solo_traveller • gb
6
Great location
Pros:

Location was great, friendly staff

Cons:

Shower was very hard to use. Shower head too heavy to sit in holder. Water pressure was a trickle.

2026-05-24 • via Nuitee
S
Susan • solo_traveller • fi
8
Pros:

Great location with free parking, quick and easy to walk into the city. Big comfy rooms.

Cons:

Wouldn't have minded a bit more variety at breakfast. Maybe some more fruit, plant milks, variety of yogurts...

2026-05-23 • via Nuitee
A
Augustin • solo_traveller • it
9
Pros:

Struttura, camera anticacmante accogliente, giardino.

Cons:

Nulla

2026-05-22 • via Nuitee
I
Ines • solo_traveller • de
2
Abgewohnt und ungemütlich
Pros:

Das Frühstück war sehr gut und Parkplatz ist kostenfrei.

Cons:

Zimmer war eine Übernachtung in Uromas alter Kammer. Dreckiger Teppich, 5 Türen im Raum, teilweise zugestellt, sorgen für gute Durchlüftung. Extrem abgewohnt, ungemütlich und kalte Heizung. Tür zum Flur hält nur wenn abgeschlossen. Fenster im Zimmer und Bad gehen nicht zu öffnen. Das Bad hat Museumsstil. Im Bad keine Steckdose, ebenfalls kalte Heizung und durch undichte alte Türen und Fenster gelüftet.

2026-05-21 • via Nuitee
A
Amanda • couple • gb
7
2026-05-21 • via Nuitee
O
Olav • family_with_children • nl
6
Hotel op goed locatie
Pros:

De locatie is uitstekend, op nog geen 10 minuten lopen van het centrum. Parkeren is gratis bij het hotel. Personeel was vriendelijk en het ontbijt goed genoeg.

Cons:

De vloer van de badkamer is spiegelglad, de gordijnen zijn erg licht dus met name in het voorjaar/ zomer wordt je vroeg wakker. De glasplaten op de nachtkastjes zitten los, beste gevaarlijk met kleine kinderen.

2026-05-21 • via Nuitee
C
Clemence • family_with_children • be
6
Pros:

Staff is nice, family room and bathroom are really spacious, very clean and comfortable.
The hotel parking lot is very convenient and we were able to leave the car until 3pm the following day. The hotel is located a 10mn walk from the center.

Cons:

We stayed in the family room which doesn’t have proper blinds, so at 5am it was already quite bright, and since the room is facing a very busy roundabout it was extremely noisy. Breakfast was average.

2026-05-20 • via Nuitee
R
Régis • solo_traveller • fr
10
Pros:

Parfait

Cons:

Rien

2026-05-19 • via Nuitee
B
Bert • family_with_children • nl
10
2026-05-19 • via Nuitee
H
Hamish McCracken • solo_traveller • au
7
Pros:

The location was great. Parking was included. Breakfast was ok. Staff very friendly.

Cons:

Bed was small for such a big room. Also there were glass panels on the tables in the room which were dangerous. The heater didn't seem to work and so it got cold over night.

2026-05-17 • via Nuitee