Castle House Hotel

Hotels
7.9 (2775 reviews)
28 Castle Street , Canterbury , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Garden
Laundry
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Included breakfast
Cons:
Dirty rooms
Poor breakfast quality
Noisy environment

Categories

Cleanliness
5.65
Multiple reviews mention unclean rooms and dirty bathrooms, indicating significant issues with cleanliness.
Service
9.15
Most reviews highlight friendly and helpful staff, suggesting a generally positive service experience.
Location
9.15
Location is frequently praised for being close to the city center and attractions.
Room Quality
7.65
Rooms are noted as spacious but also described as dated and occasionally uncomfortable.
Amenities
8.65
Amenities like parking and breakfast are generally well-received, though the breakfast quality is critiqued.
Value for Money
8.15
Value perception varies, with some reviews mentioning issues that affect overall satisfaction.
Food and Beverage
5.65
Several reviews point out poor quality of breakfast and issues with food safety.
Overall Experience
9.15
Despite issues, many guests express a willingness to return, indicating a satisfactory overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-24 08:30

Property Description

Welcome to Castle House, a charming 3-star metro hotel in historic Canterbury.

Elegant Rooms with Modern Amenities:
Indulge in spacious en-suite rooms elegantly furnished with flat-screen digital TVs. Wake up to spectacular views in some rooms, ensuring a memorable stay.

Relaxing Lounge and Bar:
Unwind in the hotel's lounge and bar boasting floor-to-ceiling Georgian windows, offering a cozy atmosphere to enjoy a drink or socialize.

Convenient Location with Complimentary Services:
Benefit from free WiFi and parking while being within easy reach of the city centre and rail stations. With friendly staff and Canterbury Cathedral just a short walk away, your stay at Castle House Hotel promises both comfort and convenience.

Book your stay now at Castle House for a delightful Canterbury experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 2775 reviews
Cleanliness: 5.65
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 5.65
Overall Experience: 9.15
L
LH • solo_traveller • nz
8
Pros:

Good location - short walk into centre and nice breakfast

Cons:

Windows wouldn't open..lacked fresh air

2026-07-04 • via Nuitee
M
Malcolm Rowland • solo_traveller • gb
9
2026-07-03 • via Nuitee
J
joseph • extended_group • hk
6
2026-07-03 • via Nuitee
Y
Yu • family_with_children • us
9
Pros:

Good location to center of the town. Clearness. Breakfast is good . It’s great to have AC while the extremely heat wave.

Cons:

No hairdryer provided.

2026-07-03 • via Nuitee
P
Patrick • solo_traveller • de
6
Pros:

Lage

Cons:

Frühstück. Alles zu eng

2026-07-01 • via Nuitee
J
Jutta • solo_traveller • de
8
Pros:

Schönes großes Zimmer

2026-07-01 • via Nuitee
B
blaze396 • couple • it
7
Pros:

Posizione ottima, a pochi passi dal centro; parcheggio gratuito in loco incluso. Letto molto comodo. Personale molto cortese e disponibile. The, caffè e biscotti in camera.

Cons:

Nell'insieme l'hotel avrebbe bisogno di qualche lavoro di ammodernamento. Il lavandino è molto piccolo e i rubinetti sono molto scomodi. Viene fornito un unico sapone per corpo/capelli. Non c'è aria condizionata ma viene fornito un ventilatore in stanza. Colazione discreta, si potrebbe migliorare ampliando la scelta salata (es uova).

2026-07-01 • via Nuitee
T
Tatjana • solo_traveller • de
7
Schöne, zentral gelegene Unterkunft
Pros:

Großes Zimmer, bequeme Betten. Sehr nettes, hilfsbereiten Personal. Schöner Frühstücksraum mit leckerem Frühstück mit guter Auswahl.

Cons:

Es gibt leider keinen Kleiderschrank oder Regal für die Kleidung. Auch im Bad fehlt eine Ablagemöglichkeit für den Toilettenbeutel / Kosmetiktasche. Wir waren nur 1 Nacht da, daher hat es uns nicht weiter gestört.

2026-07-01 • via Nuitee
B
BIRGITTA • couple • se
10
Pros:

Läget
Personalen

2026-06-30 • via Nuitee
J
Jaume • couple • no
8
2026-06-30 • via Nuitee
P
paul • solo_traveller • gb
8
Pros:

efficient and friendly staff

2026-06-30 • via Nuitee
C
Cäcilia • couple • de
10
Perfekt
2026-06-29 • via Nuitee
S
Suzana • solo_traveller • de
10
Pros:

Die Lage war sehr gut, in 10 Minuten war alles in der Altstadt zu erreichen. Es gibt einen Parkplatz im Innenhof. Die Mitarbeiter waren alle sehr freundlich und das Frühstück absolut ok, wenn auch ein englisches Frühstück das Sahnehäubchen gewesen wäre.
Die Zimmer ausreichend groß, geschmackvoll dekoriert. Es hat viel Spaß gemacht, dort zu übernachten.

Cons:

Nichts

2026-06-28 • via Nuitee
E
Elvira • solo_traveller • de
8
Gelungener Aufenthalt
Pros:

Der Aufenthalt hat uns gut gefallen. Die Lage zur Altstadt und Kathedrale ist sehr gut. Wichtig war uns der Parkplatz und dazu noch ohne Aufpreis!!
Das Zimmer war klein und fein. Für unseren Aufenthalt ideal.
Was uns besonders gefreut hat war ein Ventilator der zur Verfügung stand während der sehr heißen Tage unseres Aufenthaltes.

Cons:

Einen Tip für das Reinigungspersonal:
Das Interieur im Bad kann noch besser gereinigt werden!! Staub an der kleinen Heizung. An der Glasablage und dergleichen.
Ansonsten fehlte es für uns in dem kleinen Bad an nichts.

2026-06-27 • via Nuitee
G
Giovanni • extended_group • it
9
Complessivamente più che buono
Pros:

Ottima colazione

Cons:

Moquette nelle camere

2026-06-27 • via Nuitee
M
Maurice • solo_traveller • nl
6
Goed voor een nachtje!
Pros:

Locatie en prijs en parkeren

Cons:

Niet sfeervol en gedateerd!

2026-06-27 • via Nuitee
K
Kim • extended_group • be
9
Spent 2 nights at the hotel - staff were very friendly and helpful, Sodcial shout out to Radu who went above and beyond,
Pros:

Parking and breakfast included in the price
Easy flat walk to centre of town, less than 5 mins
Lovely garden to sit in (although a little noisy as road behind)

Cons:

Nothing

2026-06-27 • via Nuitee
H
Hans Peter • family_with_children • de
9
Ein zentral gelegenes Hotel, mit viel Charm.
Pros:

Sehr zentral gelegen, kurze Wege in die Altstadt und zur Kathedrale, alles zu Fuß erreichbar. Das Frühstück war hervorragend. Es gab für jeden Geschmack etwas. Es waren auch ausreichend Parkplätze vorhanden.
Die Betten hatten sehr bequeme Matratzen. Auf jeden Fall weiter zu empfehlen.

2026-06-25 • via Nuitee
L
Lars • extended_group • dk
8
2026-06-25 • via Nuitee
B
Brigitte • couple • de
9
Sehr gutes Preis -Leistungs-Verhälnis
Pros:

Die Lage innerhalb der Stadt und dass das Hotel wunderbar britisch war. Das Personal war extrem freundlich und hilfsbereit. Sehr komfortabel war der Parkplatz auf dem Grundstück ohne zusätzliche Kosten. Wir wären gerne länger geblieben.

2026-06-24 • via Nuitee