No.64 at the Joiners

Brilliant little place very nice room and excellent service and very friendly people

Although we actually only wanted a bed for the night, I had hoped it would be in a room that had heating! It was absolutely freezing, the curtain’s didn’t close properly, and even the cushions in the bed were shabby and torn. The mattress was also really uncomfortable.
When we arrived we were shown to our room, and shown how to enter the building should we return after they were closed. We were not told there was a code to get in, although we have since found out this was in the manual. We were also reassured that should there be a problem there is someone on site who would help us.
When we arrived back, after they had closed, we initially could not get in. Clearly we should have had a code! We tried calling, and although we could hear the phone no one answered. Eventually my husband managed to pull open the door, which obviously wasn’t locked, but had swollen in the bad weather, which then made us question the security!
We then went to our freezing cold room, and left first thing. It was so uninviting that we didn’t even use the shower, just went home, grateful to be out of there.
On a plus, the location is very good.

Nice barth room but small cramped.plus the room is small.didn’t get help with the coffee machine that was broken.no hot water in the morning and I don’t have any were to drop the key off my room.plus it closes at 9pm.and leading up to the room it smelt.

Very friendly little hotel with bags of character. The bar is a locals place so expect good banter and a welcoming smile.

Didn't stay the full night in the property as a light came on at midnight and couldn't be turned off. Messages to the out-of-hours phone number were ignored, as were email complaints following the stay. Avoid at all costs.

Great location, hosts polite. Described as a boutique hotel - looked in photos as Shabby Chic. In general it was just shabby.
The bathroom looked like it had not been cleaned in months . Thick grime and hairs stuck to the floor. Stains on the cups and saucers. Incredibly creaky bed. Not worth the £150 a night in my opinion.
Maybe if they lowered price and gave it a good clean it might be worth it.

No Wi-Fi in room. Big green emergency exit illumination in the room which lit whole room up when it was dark. Not a great attitude from staff. Was told I was winging about Wi-Fi, when all I did was ask. Maybe I caught the place on a bad day but would not of spent my own money on this stay. Will instruct my company to stay clear.

Nice place but Wifi doesn't work

Amazingly friendly staff, they make you feel extremely welcome. Rooms were of a good size and comfortable.

Decent stay above the pub. Only a fleeting visit for a family funeral nearby and only had a double bed to share with my annoying brother but the room was clean, tidy, and staff very friendly.

Good stay overall. However, the place is missing a place to hand the coats and jackets when entering the room.

Great Hotel clean, friendly staff well located

Excellent place and great room - only issue was the emergency exit light next to the door which was ridiculous - it lit the whole room. I eventually managed to cover it with a scarf so I could sleep

Great location in quaint market town, very conveniently placed for a good choice of eateries.

Room was small with very large wardrobe which took up a bit too much space so there was very little space to actually get dressed. The wardrobe rail was so high that at 5ft 3 tall, I could not actually reach the rail! The bed was large but the mattress sagged, so not a particularly good nights sleep. There are very few places to stay in West Malling, but this accommodation is rather expensive for what it is.

Expensive and without breakfast and at £140 per night could do better, small room for 2 people boutique hotel is over marketing it’s a nice pub with rooms

Comfortable, friendly, welcoming. I’ll definitely be going back.

Lovely friendly pub with great quality accommodation. All great with two exceptions. If you’re in a front steet facing room beware the noise begins at 5.30am! Brilliant if you’ve forgotten your alarm and want an early start... the second point is if you’re making an early exit, in my case at 8am, there is nobody about for checkout or handing your key back. But other than these points, a great place to stay and visit.

Lovely room with tea and coffee facilities, however the double bed was one of those where it’s two singles bolted together! and it kept separating in the middle as the bed is on wheels, me and my partner couldnt cuddle as we fell down the middle, that said it was very comfy bed and we slept very well! We wasn’t very keen on walking through a busy pub with my bags to check in, it is a lovely pub to drink in but would be much better if there was a separate entrance for hotel guest! Felt the cost of £125 was pricey for the type of accommodation it is.

Cozy safe hotel upstairs from pub, walking distance to fine restaurants, pubs. Staff was friendly and helpful