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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Business center
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Heating
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Valet parking
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Accessible parking
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Parking garage
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Wheelchair accessible
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ATM/cash machine on site
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Toilet with grab rails
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Paid WiFi
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
Review Highlights
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Property Description
Convenient Location in Manhattan
Situated in Manhattan, The Westin New York Grand Central offers easy access to major landmarks like Grand Central Terminal and the United Nations.
Modern Amenities
The hotel boasts a fitness centre, business centre, and on-site dining for guests to enjoy during their stay. The rooms feature flat-screen TVs, work desks, and complimentary toiletries in the en suite bathrooms.
Dining and Services
Guests can unwind at the on-site bar and lounge, indulge in a Grab & Go breakfast with a variety of options, and make use of room service and concierge assistance.
Experience the best of New York City with Times Square, Empire State Building, and Chrysler Building just a short distance away. Book your stay at The Westin New York Grand Central for a memorable experience.
Please note, guests must be at least 21 years or older to check-in.
Please note: Crib requests are subject to availability and need to be confirmed by management.
Please note that the parking fee does not include exit and reentry.
Please note that 'breakfast included' rates include continental breakfast for 2 adults only, irrespective of room occupancy.
The destination fee includes:
- Enhanced High Speed Internet Access
- Complimentary local, long-distance, and international calls
- 35 USD food and beverage credit per room per day
- 20 USD dry cleaning credit per room per day
- One yoga class at local studio per room per day
- Citi Bike pass for two or official Grand Central self-guided audio tour for two per day
Please see the concierge on the lobby level to book any of these experiences.
Our daily destination fee includes the thoughtful offerings designed to enhance your experience: Featuring: Daily $17.50 food and beverage credit *Must be used daily non-cumulative. Grand Central Station Guided Tour Experience for up to two guests. 24-Hour Citi-Bike rental for up to two guests per day. Daily Enhanced Wi-Fi Access. Bonvoy Elite Amenity for Gold, Platinum, Titanium, and Ambassador: $17.50 Daily Drink Credit.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
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Internet
WiFi is available in all areas and charges are applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not possible) and costs USD 100 per day.
Location
Guest Reviews
It was clean and that’s about it.
They order charged my card several times with 12 for the stay and parking.
excelente todo
el ttrato de los q reciben los vehiculos es como seco, es decir no es tan familiar, adicionla la reserva se pago por booking y no decian de los 40 dolares adicionales y cobraron una habitacion adicional de la cual toco llamar al hotel apra que reversen esa trnasaccion y hasta ayer llego de nuevo ese pago, pierde uno mucho tiempo en llamar y en esperar que reversen un cobro indebido.
Clean rooms; good bedding; helpful staff
Coffee bar open longer
Everything
Everything was perfect
El baño olía muy mal y el inodoro estaba tapado. No funcionaba la TV y el cuarto lo hicieron a medias. Solo una cama de las dos y no recogieron las toallas. Muy deficiente
Bom
Me cobri uma taxa extra de 40 dolares
Husband and I visited NYC to do a mini Broadway tour. Decided to stay at this property, because we really like heavenly beds and the location was convenient to most of the things we wanted to do. Hotel did not disappoint. But the real highlight of our stay at the Westin Grand Central was Ms. Erica K. (front desk agent). She was professional, efficient, helpful, and fun to chat with. She made our stay in New York even more enjoyable.
Unfortunately, this was one of the most disappointing hotel stays we’ve had.
We booked two rooms, but from the moment we arrived there were constant issues: one room was missing the advertised sofa bed, there was no complimentary water despite being told it would be provided, no slippers, an empty shower gel dispenser, a broken bedside lamp, a wardrobe door that wouldn’t close properly, and one of the showers stopped working. When I reported the shower, I was told nobody was available to fix it and that I should remind reception the following day. Surely it’s the hotel’s responsibility to follow up on maintenance, not the guest’s.
Customer service was very inconsistent. Most staff were friendly and one manager genuinely tried to make things right by waiving the destination fee for the remainder of our stay, which we appreciated. However, a member of staff in the Starbucks café was extremely rude, and another receptionist made a simple request for replacement room keys unnecessarily difficult.
The destination fee wasn’t clearly explained, the café prices were incredibly expensive (around $10 for a can of Celsius), and when the destination fee was waived, nobody told us we’d also lose the associated dining credit.
The beds were very comfortable, but overall the stay was a constant series of avoidable frustrations. For the price, we expected far better attention to detail and customer service. Disappointingly, the experience was poor enough that we cancelled our planned stay at another Westin later in our trip in San Francisco
ロケーションがやはり良い
近くの日本食も美味しい
ソファーの下がよごれており、追加のバスタオルも依頼していたがチェックインした時になかった（電話したらすぐきてくれたので良いが）
Location is very good.
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