Balmoral House Hotel

Hotels
7.4 (2202 reviews)
156/157 Sussex Gardens , London , GB
+44 20 7723 7445

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Family rooms
Fax/photocopying
Non-smoking throughout
Private parking
Daily housekeeping
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Small rooms
Limited breakfast hours

Categories

Cleanliness
6.93
There were mentions of some dust in rooms and some complaints about small bathrooms.
Service
7.9
The staff were described as friendly and cooperative, providing good service.
Location
8.44
The hotel is conveniently located near Paddington station, making it easy to access main areas.
Room Quality
6.39
Comments indicated that rooms were small and tight, which affected comfort.
Amenities
7.42
Basic amenities were present, although some items like the hairdryer were not functional.
Value for Money
7.88
Guests appreciated the value given the location and price.
Food and Beverage
6.93
Breakfast had a limited serving time and was sometimes crowded.
Overall Experience
7.3
Overall experience rounded to average due to mixed reviews but satisfactory for the price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:28

Property Description

Central Location
Located in the heart of London, Balmoral House Hotel is conveniently close to major attractions such as Hyde Park, Lady Diana’s Memorial, and Kensington Gardens, making it the perfect base for exploring the city.

Comfortable Accommodation
With free Wi-Fi, satellite TV, and tea/coffee making facilities, our rooms offer a cozy retreat after a day of sightseeing. Whether you choose a room with an en suite bathroom or opt for a single room with shared facilities, we ensure a comfortable stay for all our guests.

Delicious Breakfast and Nearby Dining
Start your day with a hearty breakfast served at the hotel before heading out to explore. With a variety of dining options just a few steps away, guests can indulge in the diverse culinary scene that London has to offer.

Experience the best of London at Balmoral House Hotel. Book now for an unforgettable stay in the city.

Important information:

In order to minimize the transmission of Covid-19, the hotel will temporarily provide tea, coffee facilities in the rooms as well as biscuits, croissants and a piece of fruit per customer instead of serving breakfast in the dinning room.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

7.4
Based on 2202 reviews
Cleanliness: 6.93
Service: 7.9
Location: 8.44
Room Quality: 6.39
Amenities: 7.42
Value for Money: 7.88
Food and Beverage: 6.93
Overall Experience: 7.3
M
Mohammadamin • solo_traveller • be
8
Amazing location, friendly staff, clean rooms
Pros:

location, employees, breakfast, cleanness

Cons:

-

2026-09-18 • via Nuitee
M
Maurizio • solo_traveller • it
9
Pros:

Quando vado a Londra vado lì. È un 2 stelle ma per i costi di Londra è assolutamente concorrenziale rispetto ad altri della stessa fascia. Mi trovo sempre molto bene.

Cons:

Nulla

2026-09-18 • via Nuitee
D
Daniel • solo_traveller • es
10
2026-09-17 • via Nuitee
A
Alison • solo_traveller • au
9
2026-09-16 • via Nuitee
A
Andrea • solo_traveller • gb
3
London stay
Pros:

The location

Cons:

Left luggage was just left in the main reception area and was not labelled. Our accomodation was in a separate building across the road. Outside our accomodation were two large overflowing bins . The room we stayed in was very basic; Two single beds, a small wardrobe and a chair. The washbasin with mirror was in the bedroom, so nowhere to wash your hands in the showeroom.
Facilities were basic .
No headboard on beds so pillows fell off the bed during the night. No bedside lights so had to turn off main light and walk back to bed in the dark.
No fan in the showeroom.

2026-09-16 • via Nuitee
M
Mary E • couple • ca
4
Convenient to Paddington
Pros:

Great location to Paddington.
As re: breakfast, Coffee was very good.
Service was very quick.
Eggs (two!) Were cooked well but the bacon was undercooked

Cons:

Bathroom had a very strong smell of urine. It looked clean enough but using the facility was limited by the length of time we could hold our breath.
Also...be aware....there is no elevator in Balmoral House (not unusual in these converted Victorian townhouses) and if, as we were, you are assigned a room on the upper floors) you are going to struggle getting your luggage to your room.

2026-09-16 • via Nuitee
J
Joyce • solo_traveller • us
10
Affordable stay in clean family run hotel
Pros:

Central location near Paddington Station

Cons:

I liked everything

2026-09-16 • via Nuitee
B
Barrett • solo_traveller • gb
8
Will return...yet again...thanks!
Pros:

Lovely breakfast
Friendly and welcoming staff
Fabio,at reception,most welcoming!
Clean rooms

2026-09-15 • via Nuitee
U
Utkarsha • solo_traveller • gb
2
2026-09-15 • via Nuitee
B
Billy • solo_traveller • ng
6
Pros:

The courtesy from the staff and the location of the hotel.

2026-09-15 • via Nuitee
E
Elizabeth • extended_group • gb
1
Pros:

Did not stay . It was nothing like the description and even though they had vacant rooms on ground level ( I know because they offered them after the complaint ) they sent us up 4 floors , with many flights of stairs with no help whatsoever. Couldn’t get out quick enough !

Cons:

See answer above . Dreadful place and the place smelt damp and stale paint smell . Awful .

2026-09-15 • via Nuitee
S
Siham • solo_traveller • fr
10
Un séjour agréable proches de tous commodité
Pros:

Son emplacement, quartier convivial proches des transports, et on peut trouver différents petits restaurants pas chers.

Cons:

Propre , personnel accueillant

2026-09-14 • via Nuitee
H
Hitchcock • solo_traveller • gb
10
2026-09-14 • via Nuitee
J
Judit • extended_group • hu
7
Small cozy hotel
Pros:

Lovely small hotel close to Paddington station and Hyde Park. Receptionist and kitchen staff were kind, there was no gluten-free bread the first morning, but they bought it by second day.

2026-09-14 • via Nuitee
B
Billy • solo_traveller • ng
6
Cons:

The location of the hotel.

2026-09-13 • via Nuitee
P
Patrick • solo_traveller • mt
7
Place i would use again for a future trip
Pros:

The staff was really nice and friendly , the location was very nice and place is really clean

Cons:

The fan was broken in the room, the bedding/ sheets weren't suitable for the amount of heat of the period.

2026-09-11 • via Nuitee
H
Heriansyah • solo_traveller • at
7
2026-09-11 • via Nuitee
S
Stephen • solo_traveller • gb
10
Good value for money.
Pros:

Cost

Cons:

Nothing. Take photo ID though if you’re staying there.

2026-09-10 • via Nuitee
P
Philippa • solo_traveller • nz
2
Disappointing - upstairs no lift and cramped but typical of most London hotels.
Pros:

Location was excellent - 5 mins from Paddington Station.

Cons:

1. Check-in and breakfast was across the street!Who wants to get up and cross the road for breakfast within a small window of an hour and a half? That came as a shock to me as they didn’t mention it in any their pre-arrival information and it was raining.!

2026-09-10 • via Nuitee
A
Alison • couple • gb
8
Great location, comfortable room, good facilities and staff very helpful.
Pros:

The location and staff were outstanding.

Cons:

Traffic noise was constant all night. Maybe thicker double glazing. The breakfast time (7-8:30am) was far too limiting for us to enjoy. Would recommend extending to 9:30am

2026-09-10 • via Nuitee