The Boma Nairobi

Hotels
Independent
8.4 (115 reviews)
South C (Bellevue), Red Cross Road, off Mombasa Rd, Nairobi, Nairobi County, 00100 , Nairobi , KE

Facilities

Elevator
Fitness facilities
Free airport transportation
ATM/banking
Gift shops or newsstand
Conference space
Breakfast available (surcharge)
Television in common areas
Health club
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Beautiful property
Clean spacious rooms
Good dining options
Friendly staff
Cons:
Booking issues
Paid twice for the reservation
Refund challenges

Categories

Cleanliness
7.79
Standard quality for this hotel tier.
Service
8.26
Issues with booking and refund, but staff were friendly.
Location
8.3
Standard quality for this hotel tier.
Room Quality
8.25
Everything was great - clean spacious rooms.
Amenities
8.28
Standard quality for this hotel tier.
Value for Money
7.74
Paid twice for the same reservation, challenging experience.
Food and Beverage
8.29
Good dining options.
Overall Experience
7.86
Beautiful property but booking issues affected overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-05 14:49

Property Description

Luxurious Spa and Recreational Facilities
Indulge in massages and body treatments at the spa, or unwind in the health club, outdoor pool, and sauna for a truly relaxing experience.

Dining and Entertainment Options
Choose from international cuisine at Johari Restaurant, enjoy 24-hour room service, and savor drinks at the bar, poolside bar, or coffee shop/cafe.

Convenient Amenities and Services
Benefit from complimentary Wi-Fi, concierge services, and gift shops. With limo service, a business center, and event facilities available, your stay is bound to be both leisurely and productive. Ready to experience luxury and convenience? Book your stay at The Boma Nairobi today!

Important information:

  • Pool access available from 6:00 AM to 6:30 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • Contactless check-out is available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

Location

Guest Reviews

8.4
Based on 115 reviews
Cleanliness: 7.79
Service: 8.26
Location: 8.3
Room Quality: 8.25
Amenities: 8.28
Value for Money: 7.74
Food and Beverage: 8.29
Overall Experience: 7.86
J
Jodi
4
Pros:

This property is beautiful, but dont use Expedia to book. Even yhough I prepaid, when I arrived they said they didn't use Expedia anymore and I had no reservation. SInce it was 4 am I had to pay again to stay and thankfully rooms were avaliable. Now I'm trying to get a refund and neither Boma nor Expedia is taking responsibility. Not great.

2025-10-03 via Nuitee
M
Martin family
10
Pros:

Everything was great

2025-09-25 via Nuitee
M
Martin family
10
Pros:

Everything was great - clean spacious rooms, friendly staff, good dining options.

2025-09-24 via Nuitee
V
Verified traveler
4
Disappointing
Pros:

This hotel is owned by a charity and the management behave accordingly. Uninterested reception, outdated rooms; a distinctly underwhelming stay and on the face of it this hotel has declined more than a bit post COVID.

2025-08-30 via Nuitee
Y
YOOLSUP
2
Pros:

Charged $ 100 through my credit card when checked in and not yet refunded.

2025-08-29 via Nuitee
D
Deepali family
10
Pros:

Comfortable and spacious room. Perfect to relax and unwind after a week long safari.

2025-08-11 via Nuitee
C
Christianne
10
Pros:

Beautiful accomodations, very spacious and clean. Staff were courteous and helpful.

2025-07-31 via Nuitee
L
Lani friends
8
Pros:

Everyone was polite and efficient

2025-07-30 via Nuitee
V
Verified traveler
10
Pros:

Very polite staff

2025-07-29 via Nuitee
A
ALI family
10
Pros:

Clean spacious room, wonderful breakfast and very helpful staff.

2025-07-21 via Nuitee
D
Diane
8
Pros:

The hotel was clean and comfortable.

2025-07-06 via Nuitee
K
Kimberly
10
Pros:

The people are very welcoming, friendly and very helpful. The rooms are spacious, comfortable and beautifully decorated.
There is access to a pol, spa and restaurant.

2025-07-05 via Nuitee
M
Mike family
10
Pros:

We had a great stay and enjoyed ourselves. Love this place and would definitely recommend it.

2025-06-27 via Nuitee
K
Kari
10
Pros:

The service was impressive, the hotel was clean and comfortable. The common areas and restaurant were lovely.
The only area that needs a bit of updating is the gym. It's functional, but showing it's wear and tear.

2025-06-22 via Nuitee
V
Verified traveler
10
Pros:

Enjoyed the hotel. Very friendly and positive atmosphere. Clean. Good food.

2025-06-02 via Nuitee
M
Michael
10
Pros:

Great place to stay near the airport— hotel staff is EXCELLENT and were very helpful with my questions for my flight time in Kenya.

2025-04-13 via Nuitee
A
Alexandra
6
Pros:

Staff were welcoming, responsive and helpful. The a/c didn’t work in our room. They tried to fix it but had not succeeded by the time we had to check out.

2025-03-24 via Nuitee
R
Ryan partner
6
Pros:

Stayed here for a layover. Safe property with pleasant staff but room and property are a bit dated.

Good location as well.

2025-02-24 via Nuitee
V
Verified traveler
8
Not 5 Star. Decent Value
Pros:

The hotel grounds were lush but the inside of the hotel was decent, and that's the perfect word to describe my overall experience at The Boma Nairobi. The food was just decent. Breakfast? For the money, it was simply "okay."

Truth be told, I was disappointed with my stay. The mini fridge had leftover condensation and a bit of mold inside, which might not have been a huge issue to handle had it worked.

This is a decent hotel - it's not a 5 star establishment.

2025-02-20 via Nuitee
B
Brian
8
Pros:

Definitely a returning customer.

2025-02-03 via Nuitee