Holiday Inn Express Harlow by IHG

Hotels
Holiday Inn Express
8 (3060 reviews)
Crown Gate Essex , Harlow , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent breakfast
Friendly staff
Good location
Cons:
Cleanliness issues in bathrooms
Noise from building work

Categories

Cleanliness
7.08
Multiple reviews noted cleanliness issues, particularly in the bathroom.
Service
8.55
Most reviews praised the friendly and helpful staff.
Location
7.59
Hotel is noted to be a bit far from the city center, but close to shops.
Room Quality
8.04
Rooms were generally described as clean and spacious.
Amenities
8.07
Included basic amenities; some complaints about lack of parking.
Value for Money
8.03
Good value highlighted in reviews despite some drawbacks.
Food and Beverage
8.58
Breakfast was frequently mentioned as being good.
Overall Experience
8.05
The general sentiment was positive, with some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 09:40

Property Description

Convenient Location

Located just 25 minutes from London Stansted Airport, Holiday Inn Express Harlow is surrounded by shopping and leisure facilities, with easy access to transportation hubs like Harlow Town rail station and an adjacent bus station.

Modern Amenities

Each room boasts an en suite power shower, flat-screen TV, high-speed WiFi, and tea/coffee making facilities, ensuring a comfortable stay for every guest.

Dining and Entertainment

Enjoy a complimentary Express Start breakfast daily and savor traditional British cuisine in the evening. Unwind with a drink at the lounge bar or explore nearby dining options recommended by our friendly staff.

Ready to experience comfort and convenience at Holiday Inn Express Harlow? Book your stay now and make the most of your visit!

Important information:

Renovation work will be carried out from October 2024 to December 2026 from 08:00 to 18:00. Guests may experience some noise. Please note that parking is unavailable during this period.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 3060 reviews
Cleanliness: 7.08
Service: 8.55
Location: 7.59
Room Quality: 8.04
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 8.58
Overall Experience: 8.05
K
Kevin solo_traveller gb
9
Great value town centre hotel
Pros:

Location was great right in the town centre. Staff always very professional and helpful. Free breakfast a great bonus

Cons:

All good to be honest

2026-08-22 via Nuitee
P
Pauline couple gb
8
Good stay
Pros:

Great location and very helpful and friendly staff.

Cons:

Nothing to not like

2026-08-21 via Nuitee
J
Joel solo_traveller gh
9
Pros:

Everything was good

Cons:

N/A

2026-08-20 via Nuitee
C
Clair family_with_children gb
4
Great location but would not stay there again
Pros:

Great Location

Cons:

Reception staff where not very helpful. I booked 2 rooms with sofa bed. On arrival the sofa beds were not made up. Still in sofa position. I asked for bedding. They only gave us bedding for one sofabed. Manager refused to give bedding for 2nd sofa bed even though I showed them proof that I had paid extra for both rooms. Terrible customer service. Eventually after lots of visits to the desk they gave me the extra set of bedding. Last thing we needed after driving for 9 hours

2026-08-20 via Nuitee
P
Paebi couple gb
7
Pros:

I like the room the is very very clean

Cons:

"This holiday in Harlow hotel is giving everything — it’s perfect!"

2026-08-19 via Nuitee
D
David family_with_children gb
8
Pros:

All good, town is being redeveloped which isn't the hotel's fault. Good sized room for the price, friendly staff, had to leave for an early flight so missed the breakfast :(

2026-08-19 via Nuitee
E
Elvis Kristers couple lv
5
Overall great time in UK, staff was very good, no complaints about the staff.
Pros:

Fantastic location, next to the shops. Staff was very welcoming and helpful. Positive attitude, bedding was clean and we had a kettle 🥳

Cons:

Room was pretty ran down, scaffoldings were right next to our windows, which made us keep the curtains closed to maintain privacy, parking was under construction, so we had to pay for third party parking, instead of using free parking, which was listed in the booking. Had smell of cigarettes in a non-smoking room. Wires tangling down from thr ceiling (for emergency call I suppose), phone in room was broken.

2026-08-18 via Nuitee
J
Joan family_with_children ca
2
2026-08-17 via Nuitee
K
Kiarha couple br
8
Pros:

O quarto era espaçoso, a cama era boa e o café da manhã top

Cons:

a entrada do hotel estava em reforma e não era possível identificar direito o hotel, mesmo com o voo atrasado cheguei tarde para o check in ao perguntar se teriamos como sair mais tarde o staff foi bem curto e grosso sem ajudar muito.

2026-08-17 via Nuitee
B
Barrie couple gb
7
A fair stay - a good value for money base for a stay in Harlow
Pros:

Generally served as a good base for a trip to Harlow - its location is central - the staff were friendly - there’s a bar

Cons:

Breakfast looked like they could have done with another member of staff - the staff appeared a little overrun at times - there’s a lot of work going on at the building currently but we were warned of this in advance

2026-08-17 via Nuitee
J
James extended_group gb
7
Very enjoyable great staff so friendly and helpful
Pros:

Near to our relatives house so very good to be so near

Cons:

Lack of coat hangers as we stopped for four nights so lack of places to hang clothes

2026-08-15 via Nuitee
R
Roberta solo_traveller gb
9
Excellent location and staff
Pros:

Location excellent. Staff excellent, friendly and nothing to much trouble

Cons:

No wardrobe for clothes. No choice of eggs at breakfast

2026-08-15 via Nuitee
K
Katarzyna family_with_children gb
10
2026-08-15 via Nuitee
J
Julia solo_traveller de
5
Pros:

Everything was clean, new shower & quite big room. Breakfast was okay but not many vegetarian options.

Cons:

Even though we booked the room about a year in advance, we were given an interconnected room. When we asked about them giving us a different room, they said they were fully booked. No one had let us know in advance that there were also building works happening until September 2026. Builders were everywhere and made lots of noise. Only 1 lift was working.

2026-08-15 via Nuitee
N
Nicolae Cristian solo_traveller es
8
2026-08-15 via Nuitee
K
Karla Estela solo_traveller es
10
Pros:

El sitio donde está ubicado es fenomenal; las conexiones que tiene con el metro son geniales, y al aeropuerto de Stansted.

Cons:

que era un tiempo de reformas para el Hotel, y obras en la estación de autobuses.

2026-08-14 via Nuitee
family_with_children at
9
Pros:

Fast alles

Cons:

Parkplatz für Autos.

2026-08-13 via Nuitee
A
Anntreate extended_group gb
8
Pros:

The location as it was very close to local shops.

2026-08-13 via Nuitee
M
Mimi couple gb
9
Pros:

Nice

Cons:

Clean

2026-08-12 via Nuitee
L
Luther family_with_children gb
10
Excellent value for money would recommend and stay again
Pros:

Breakfast was good quality and prime location above expectations

Cons:

Could not fault passed all round

2026-08-11 via Nuitee