Hotel Real Toledo by Kavia

Hotels
Kavia Hotels
8.1 (2009 reviews)
Calle 58 487 entre calle 55 y 57 Centro , Mérida , mx

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
7.81
Several reviews mention cleanliness issues and lack of maintenance.
Service
8.78
Staff was generally friendly, though some noted unfriendliness in the kitchen.
Location
9.32
Multiple mentions of excellent location in the city.
Room Quality
7.27
Issues with room comfort and maintenance reported.
Amenities
7.8
Basic amenities available, but some guests expected more.
Value for Money
8.26
Overall fair value considering location, despite some drawbacks.
Food and Beverage
7.31
Breakfast quality and selection were criticized.
Overall Experience
8.28
Mixed reviews but mostly positive overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:00

Property Description

Luxurious Accommodation
Hotel Real Toledo by Kavia, located in Mérida, offers a luxurious stay just steps away from Merida Cathedral. Each room is equipped with modern amenities including a flat-screen TV, air conditioning, and comfortable bedding, ensuring a relaxing experience for every guest.

Relaxing Outdoor Pool and Garden
Unwind by the outdoor swimming pool or take a leisurely stroll through the hotel's tranquil garden. Whether you prefer soaking up the sun or enjoying a peaceful moment surrounded by nature, Hotel Real Toledo by Kavia provides the perfect setting for relaxation.

Convenient Location and Exceptional Service
Situated near the city centre and popular attractions like Main Square, this 3-star hotel offers convenience and comfort. With a 24-hour front desk and a tour desk to assist with your travel plans, your stay at Hotel Real Toledo by Kavia is sure to be memorable.

Book your stay now at Hotel Real Toledo by Kavia for a delightful blend of luxury, comfort, and top-notch service.

Important information:

Please note that If you want to check in sooner or later than the stipulated time, you can make a request. The property can not guarantee the room later the 6:00 PM without the guest informing the time of arrival. When booking 3 rooms or more, as well as more than 3 nights, different policies and additional supplements may apply.In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MID

Location

Guest Reviews

8.1
Based on 2009 reviews
Cleanliness: 7.81
Service: 8.78
Location: 9.32
Room Quality: 7.27
Amenities: 7.8
Value for Money: 8.26
Food and Beverage: 7.31
Overall Experience: 8.28
V
Vicki solo_traveller us
7
It was an ok stay. Noisy when people were in the pool but otherwise ok.
Pros:

Breakfast was good. Most of the staff was nice. The male staff helper was super nice.

Cons:

Check in was ridiculous. I knew I'd have to wait. I was definitely early. But there was no where cool to sit to wait. It was about 95. They tried to sell me another room they had available. My room was actually ready early....but they would not let me check in early. It was really just ridiculous. The girl at the checkin couldn't speak one drop of English. I tried my best with Spanish but she had nothing in the English language to help.

2026-07-24 via Nuitee
E
Enzo extended_group fr
9
Très bien
Pros:

Le décors, le patio
L’emplacement proche du centre ville
Parking sécurisé

Cons:

Rien

2026-07-22 via Nuitee
J
JOSE MIGUEL family_with_children es
10
2026-07-21 via Nuitee
A
Anaëlle solo_traveller ch
8
Pros:

Piscine, personnel, petit-déjeuner, salle de bain, emplacement, parking

Cons:

Lits et chambres très/trop petits

2026-07-19 via Nuitee
A
Anne-Claire solo_traveller fr
7
Central
Pros:

Central pour visiter les principales places de Merida .
Piscine pour se rafraîchir.
Parking très appréciable pour Merida.
Fontaine à eau.
Chambre triple spacieuse.

Cons:

Petit déjeuner moyen.
Rien pour suspendre les serviettes dans la salle de bain

2026-07-19 via Nuitee
F
Felipe Neri extended_group mx
9
Comodidad y cercania historica
Pros:

El ambiente rustico del lugar, la atención del personal y la disponibilidad del personal

Cons:

El sistema hidraulico del baño esta austero y no es comodo.

2026-07-18 via Nuitee
M
Marie-Laure family_with_children fr
8
Pros:

L emplacement, la chambre et la piscine

Cons:

Le petit déjeuner est moyen

2026-07-17 via Nuitee
C
Camacho solo_traveller mx
10
2026-07-13 via Nuitee
B
Barbara solo_traveller be
10
Pros:

Zeer goede ligging..

Cons:

We misten een koelkastje om ons wijntje te koelen en zo s avonds een glaasje te kunnen drinken in de prachtige patio.

2026-07-11 via Nuitee
G
Garza family_with_children us
9
2026-07-10 via Nuitee
G
Gilda family_with_children dk
8
It was good overall, in a great location, clean and comfortable room. The value for money is mostly the location.
Pros:

It’s a beautiful old house in a great location, nearby downtown. Getting our breakfast was a bit slow but certainly worth the wait. It was super delicious.

Cons:

For the price paid, the property needs some maintenance, especially in the common areas. The staff was very lovely and helpful but they should get a bit more training, particularly in telling the story behind the property or regarding the beautiful paintings/photos hanged in the halls and walls —they knew little about it when asked. Occasionally, we found some (not all) staff a bit inattentive, distracted with their mobile phones, which is a pity for they could engage more with the guests (this review is coming from someone who speaks Spanish fluently).

2026-07-06 via Nuitee
R
Roxana solo_traveller us
8
2026-07-05 via Nuitee
A
Ana B. Ruiz solo_traveller es
6
2026-07-01 via Nuitee
K
Karen solo_traveller mx
5
Pros:

La alberca limpia y de buen tamaño, aunque esta en el centro del hotel y no puedes haber ruido y con niños es difícil

Cons:

El desayuno limitado, solo. Te dan a escoger entre 2 opciones

2026-06-28 via Nuitee
1
17globetrotter couple fr
7
Pros:

Hébergement idéalement situé au coeur de la vieille ville.
Bâtiment ancien ayant du charme.
Parking ce qui est appréciable en plein centre ville.

2026-06-24 via Nuitee
R
Ruiz Gomez solo_traveller mx
9
Pros:

La ubicación, céntrico, la casa como tal muy grande, comoda. Te lleva al pasado!

Cons:

El desayuno. Falta algo de sazón. Pero adecuado. Es incluido

2026-06-23 via Nuitee
A
Angelica solo_traveller mx
10
Pros:

El servicio todos fueron muy amables

2026-06-22 via Nuitee
M
Maria extended_group es
6
Puede mejorar
Pros:

La ubicación, la piscina y que era una hacienda típica

Cons:

La limpieza dejaba que desear

2026-06-20 via Nuitee
R
Rocio solo_traveller mx
10
Pros:

El edificio

2026-06-17 via Nuitee
G
Gabriel family_with_children mx
10
2026-06-15 via Nuitee