Hotel Cusco Plaza Saphi

Hotels
7.9 (295 reviews)
Calle Saphi 486 , Cusco , PE

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Children allowed

Facilities

WiFi available
Free WiFi
24-hour front desk
Heating
Family rooms
Laundry
Luggage storage
Airport shuttle
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Nice breakfast options
Cons:
Cleanliness issues
Poor breakfast quality
Service at reception disappointing

Categories

Cleanliness
6.79
Several reviews mentioned cleanliness issues, such as finding dirty glasses and unclean beds, indicating a below-average standard.
Service
8.76
The staff was highlighted as friendly and helpful, making the service experience generally positive.
Location
9.3
Many reviews noted the excellent location, being close to major sights and very strategic.
Room Quality
7.75
Rooms were described as comfortable and visually appealing, although there were some issues reported.
Amenities
7.28
Basic amenities were available; however, breakfast was criticized for being poor and lacking options.
Value for Money
8.24
The cost-to-benefit ratio was reported as good, despite some concerns about quality.
Food and Beverage
6.79
Mixed feelings about breakfast quality and options; some guests found it lacking.
Overall Experience
8.26
Most guests had positive experiences despite a few issues, suggesting a satisfactory visit overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:52

Property Description

Charming Colonial-Style House
Hotel Cusco Plaza Saphi, located in Cusco, is a charming 18th Century colonial-style house just a short walk from the Main Square. The rooms, adorned with stylish wooden furnishings, offer free Wi-Fi, cable TV, heating, and private bathrooms.

Delicious Breakfast and Coffee Shop
Start your day with an American breakfast provided daily at the hotel. Craving a hot beverage or snack later? Head to the on-site coffee shop for a quick treat.

Convenient Location
Situated only 3 minutes from the historic center and 5 km from Velasco Astete Airport, Hotel Cusco Plaza Saphi offers both comfort and convenience for your stay in Cusco.

Book your stay at Hotel Cusco Plaza Saphi now and experience the perfect blend of colonial charm and modern amenities.

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CUZ

Location

Guest Reviews

7.9
Based on 295 reviews
Cleanliness: 6.79
Service: 8.76
Location: 9.3
Room Quality: 7.75
Amenities: 7.28
Value for Money: 8.24
Food and Beverage: 6.79
Overall Experience: 8.26
E
Everton • solo_traveller • br
8
Pros:

Da limpeza e do atendimento

Cons:

Das escadas e do café da manhã

2026-09-18 • via Nuitee
M
Milagros • couple • pe
7
2026-09-17 • via Nuitee
M
Monica • solo_traveller • cl
9
El objetivo era lijarse y y para una noche me pareció estar más o menos bien
Pros:

La ubicacion

Cons:

Mucho problema del personal de recepción,estando list l pieza no facilitan entrar antes de las 12 pm viniendo de vuelos de madrugadas

2026-09-14 • via Nuitee
A
Axel • solo_traveller • pe
10
2026-09-10 • via Nuitee
C
Carlos • solo_traveller • pe
10
Pros:

El trato de todo el personal con el que se interactuo, supongo que los demás también son así, el desayuno fue muy bueno y variado.

Cons:

Todo ok

2026-09-09 • via Nuitee
J
Jacqueline • couple • pe
9
2026-09-09 • via Nuitee
M
Martina Battistini • solo_traveller • br
6
Chuveiro péssimo, barulhento mas perto da praça de Armas.
Pros:

Localização e limpeza.

Cons:

O chuveiro é péssimo, São pouquíssima água, aí a água fica muito quente. Vc liga a fria, gela demais. O banho todo nessa briga de tentar ajustar a temperatura, num chuveiro com pouca água. Reclamei com os funcionários por 2x, mas nada foi feito.
Além disso, muito barulhento o hotel, dormi de tampão auricular toda noite, ouve-se o quarto do lado, tinha gente ouvindo música na áreas comuns às 23h30 e nenhum funcionário foi lá pedir para desligar.
E por último, quando cheguei, ninguém me explicou nada sobre hora do café, onde seria e disseram que levariam minha mala no quarto. Passado 1h não tinham levado, eu subi com elas (o que eu sou capaz de fazer, mas não fala que vai levar se ninguém vai).

2026-09-05 • via Nuitee
A
AMELIA • solo_traveller • pe
8
2026-09-05 • via Nuitee
L
Larissa • extended_group • br
10
Ótima escolha!
Pros:

O hotel é excelente! Fiquei hospeda em 2 quartos com 5 pessoas! O quarto com 3 pessoas era amplo e espaçoso! O chuveiro oscilava a água em quente e frio, e no teto tinha uma claraboia que infelizmente não dava pra vedar a luz do sol, quando tinham funcionários no telhado, também perdíamos a privacidade! No quarto com 2 pessoas a tv não funcionou, mas o hotel providenciou manutenção ao longo da estadia! Os aquecedores funcionaram, o que tornou a estadia agradável! Ponto alto, a senhora que fazia o café da manhã super gentil, era uma delícia! A localização é excepcional, na rua do hotel tem ótimos restaurantes com preços acessíveis, mini mercados abertos 24h. Na rua de trás do hotel, bares e festas. Não fica em ladeiras, e está há 5 metros da Praça das Armas, o que ajudou muito na viagem! Pessoal da recepção sempre solicitos, foram ótimos! Tem uma lavanderia com preço ótimo no hotel, e sempre tinha água e itens de higiene pessoal à venda no hotel, que ajudaram muito! Foi ótima estadia!

Cons:

Citado acima

2026-08-30 • via Nuitee
P
PILAR • solo_traveller • pe
8
calida
Pros:

la ubicacion

Cons:

me toco una habitacion que entraba el frio por la rendija de la puerta (abajo) considero que, deben mejorar eso para que no entre el frío

2026-08-27 • via Nuitee
Y
Yesenia • solo_traveller • cl
10
Cómodo tranquilo buena ubicación
Pros:

Limpieza y silencio

2026-08-25 • via Nuitee
H
Herrera • extended_group • cr
9
Pros:

Me gustó la ubicación y la relación calidad-precio. El personal muy amable. Las habitaciones cuentan con lo necesario.
El desayuno podría ser un poco más variado.

Cons:

El desayuno.

2026-08-25 • via Nuitee
G
GLORIA • couple • es
6
Pros:

La Ubicación

2026-08-23 • via Nuitee
J
JIBAJA MAZA • extended_group • pe
10
2026-08-17 • via Nuitee
P
Paola • extended_group • pe
5
Pros:

La ubicación

Cons:

Una persona para la atención en el desayuno y una persona para recepción. Poco personal para tener el hotel al 100%

2026-08-16 • via Nuitee
W
willy alfonso • couple • pe
8
2026-08-13 • via Nuitee
C
CHUNG CHI • solo_traveller • tw
5
Cons:

早晨出門參加一日遊？交代櫃台幫我們保留當晚的房間，櫃台說ok,等到我們晚上七點多回來，櫃台說沒房間，要我們另外去找旅館。

2026-08-12 • via Nuitee
C
CHUNG CHI • solo_traveller • tw
5
Cons:

住陽台房，陽台卻小得可憐，20cm×120cm，連要站在陽台都有困難。

2026-08-12 • via Nuitee
C
CHUNG CHI • solo_traveller • tw
5
2026-08-12 • via Nuitee
A
Annick Alexandra • extended_group • pe
10
2026-08-11 • via Nuitee