Meliá Casa Maya Cancún

Hotels
•
Meliá Hotels & Resorts
8.4 (303 reviews)
Boulevard Kukulcan KM 5.5. Zona Hotelera , Cancún , MX

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Free
Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Luggage storage
See all facilities

Review Highlights

Pros:
Kids water park
Friendly staff
Cons:
Food quality issues
Cleanliness problems

Categories

Cleanliness
7.79
Several reviews highlighted cleanliness issues, including a room with mold and dirty snack areas.
Service
9.26
Most reviews praise the friendly and helpful staff, showcasing good service.
Location
9.3
The location is frequently mentioned positively, being close to the beach and attractions.
Room Quality
8.25
Room quality was generally good, but some reports of odor and discomfort were noted.
Amenities
8.78
The water park and pool facilities were positively received, especially by families.
Value for Money
8.24
Some reviews suggest the pricing does not reflect the overall experience and extra costs in dining.
Food and Beverage
6.79
Numerous comments indicate that food quality was poor, leading to negative impressions overall.
Overall Experience
8.76
General sentiment is positive, despite some specific issues with food and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:41

Property Description

Spectacular Views
Experience stunning views of Nichupté Lagoon and Caribbean Sea from your terrace at Melia Casa Maya Cancun All Inclusive.

Gastronomic Delights
Indulge in a variety of culinary delights at the international buffet restaurant offering Mexican cuisine, seafood dishes, and more.

Fun-Filled Amenities
Enjoy the outdoor swimming pool, hot tub, water park, and other facilities during your stay at our hotel.

To book your stay and enjoy these incredible amenities, visit us online now!

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the propertyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

8.4
Based on 303 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.24
Food and Beverage: 6.79
Overall Experience: 8.76
L
Luis Agostinho • solo_traveller • br
6
Pros:

Localização

Cons:

Instalação, muito antigas, chuveiro fraco

2026-09-15 • via Nuitee
O
Oleg • solo_traveller • us
10
2026-09-15 • via Nuitee
M
Maria Cecilia • solo_traveller • cl
6
Pros:

La habitación y la playa

Cons:

No se siente relajado, mucha gente en todas partes, en el desayuno tuvimos que hacer fila

2026-09-13 • via Nuitee
E
EDUARDO • family_with_children • mx
10
Vacaciones insuperables.
Pros:

El personal del Hotel, muy atento y amables, te hacen sentir como en casa. Las instalaciones impecables todo en su lugar y super limpio, la zona de restaurantes y su amplia gama gastronómica, la disfrutamos al máximo.

2026-09-09 • via Nuitee
G
Geny • solo_traveller • mx
9
Pros:

La alberca, el show y el restuarante italiano.

Cons:

La comida del buffete y que no servía el aire.

2026-09-08 • via Nuitee
C
Chantal • couple • us
10
Pros:

Super clean & not overcrowded

2026-09-06 • via Nuitee
L
Leia • family_with_children • us
5
Pros:

We liked the shows and pool. The food was ok. Overall it was underwhelming as the property needed work. The beach was riddled with seaweed and the location was near an area with abandoned ships. The room was nice and the staff was ok.

2026-09-06 • via Nuitee
R
Ruben Armando • solo_traveller • mx
8
2026-09-03 • via Nuitee
H
Hatziri • family_with_children • fr
2
2026-08-26 • via Nuitee
L
Lorena • family_with_children • mx
8
Pros:

La comida estaba rica eran muy amables el personal

Cons:

Los restaurantes que cerraban para poner otra comida,que se tenía que reservar para poder ir a dónde uno quería ir a cenar y que en el restaurante que está de 12 a 6 se terminaba la comida faltando una hora o media hora y ya no volvían a rellenar.

2026-08-26 • via Nuitee
A
Arnaud • family_with_children • fr
9
Super séjour tres confortable pour une famille de 5 (surtout avec The Level)
Pros:

La qualité des prestations avec l’offre premium The Level (accès à tous les restaurants à volonté, cocktails à volonté, plage privée The level, espace dédié The level, suite très spacieuse avec superbe vue mer, nettoyée deux fois par jour)
Gentillesse du personnel et qualité de service
La qualité des installations (piscine, gym, plage, suite)

Cons:

Espace de baignade dans la mer un peu trop limité

2026-08-22 • via Nuitee
G
Geny • solo_traveller • mx
8
2026-08-18 • via Nuitee
A
Arlette • solo_traveller • mx
10
2026-08-17 • via Nuitee
S
shama • family_with_children • us
1
Cons:

Staff and food

2026-08-07 • via Nuitee
M
Marcela • family_with_children • mx
6
Nos descepcionó.
Pros:

En general esta OK. Tiene una linda alberca y un parque acuático. La habitación es amplia

Cons:

El servicio bastante malo. No nos resolvían lo que necesitamos aunque fuera muy básico (periqueras, agua, toallas, tazas limpias, cafe) fuimos a todo incluido y no reestockeaban la comida ni los platos, casi no hay meseros. Tienes que pedir las cosas varias veces y el servicio en general hostil. Cuando los platillos se terminan, te dicen que no hay mas, aunque falten varias horas para recoger el servicio. El menú infantil solo ofrece alimentos ultra procesados y fritos. No hay tantas opciones de fruta y cosas frescas en los restaurantes.

2026-08-05 • via Nuitee
M
Maria Laura • couple • ar
9
Hermoso
Pros:

Hermoso lugar. Muy limpio. El personal excelente. Nos dejaron un vino de regalo.

Cons:

Algunas algas en la playa. Pero el resto excelente

2026-07-23 • via Nuitee
J
JENIFER • solo_traveller • mx
10
2026-07-18 • via Nuitee
Z
Zayda • family_with_children • us
5
Pros:

The shower.

Cons:

The pillows had stains on them.

2026-07-16 • via Nuitee
C
Carla • solo_traveller • cl
10
2026-07-14 • via Nuitee
K
KeAundra • solo_traveller • us
9
Pros:

From the moment we arrived, Japhet made us feel truly welcome and set the tone for an unforgettable stay. His warm hospitality made us feel right at home from day one.
Oscar and Antonio at Markado provided exceptional service and made every dining experience enjoyable. Agenis at Cape Noa was equally attentive and welcoming, always ensuring we had a great experience. Abraham at the gym was incredibly helpful, and the facility was spotless with a welcoming atmosphere that made working out a pleasure.
This is a fantastic destination for families, and it's the incredible staff who made our vacation so memorable. Their outstanding service and genuine kindness exceeded our expectations. I highly recommend staying here, and my family and I will definitely be returning in the future!

Cons:

One area that could be improved was the housekeeping. There were a few occasions where the bed linens had stains, and some of the pillow covers appeared to have mold on them. While the staff addressed our needs when asked, ensuring that all linens are clean and thoroughly inspected before guests arrive would make the overall experience even better.

2026-07-14 • via Nuitee