The Pillar Hotel

Hotels
8.9 (306 reviews)
19 Brent Street, Brent Cross , London , GB
+44 20 8457 4000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Excellent staff service
Great location
Cons:
Breakfast too expensive
High overall cost

Categories

Cleanliness
9.03
Reviews consistently mention the hotel is very clean with a high standard of cleanliness.
Service
9.3
Staff service was frequently described as excellent, friendly, and helpful.
Location
9.54
Location praised for its proximity to Wembley and good transport links.
Room Quality
8.69
Rooms praised for comfort, modern decor, and cleanliness.
Amenities
8.82
Good amenities noted, though breakfast was sometimes criticized.
Value for Money
8.48
Some reviews mentioned high prices as a concern, impacting value perception.
Food and Beverage
8.13
Breakfast options noted as lacking or too expensive in several reviews.
Overall Experience
9.2
Overall positive experiences with few negative aspects mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:40

Property Description

Charming Boutique Hotel in London

Historic Charm with Modern Comforts
Experience the unique blend of Victorian elegance and contemporary design at The Pillar Hotel. Modeled after the renowned Almshouses of Ewelme, Oxfordshire, this grade II listed building offers stylish rooms with modern amenities, including free broadband internet and a 32-inch LCD TV.

Convenient Location and Nearby Attractions
Situated just minutes away from Hendon Central Tube Station, our hotel provides easy access to central London and key attractions like Hampstead Heath, RAF Museum, and Wembley Stadium. With free parking and proximity to Middlesex University and Brent Cross Shopping Centre, The Pillar Hotel is the perfect choice for both leisure and business travelers.

Book your stay now and immerse yourself in the historic charm and modern comforts of The Pillar Hotel.

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8.9
Based on 306 reviews
Cleanliness: 9.03
Service: 9.3
Location: 9.54
Room Quality: 8.69
Amenities: 8.82
Value for Money: 8.48
Food and Beverage: 8.13
Overall Experience: 9.2
R
Robin • couple • gb
9
Brilliant, better than expected.
Pros:

Room was perfect exceptionally clean and well proportioned.

Cons:

Electric charge point overly complicated to use. Requires updating.

2026-09-15 • via Nuitee
G
G • couple • gb
10
2026-09-10 • via Nuitee
S
Stella • couple • gb
10
2026-09-06 • via Nuitee
S
sara liba • family_with_children • il
10
amazing large rooms, great service, in historic building
Pros:

the rooms were very large. the bathrooms were huge and beautiful. the hotel is in a great location for anyone looking to be in Hendon. the breakfast was basic but each room had a newspaper, and milk besides water!

Cons:

liked everything

2026-09-06 • via Nuitee
K
Katherine • extended_group • gb
10
Pros:

Perfect for concert At Wembley. Beds were comfortable. Bathroom was clean and the shower was hot. Near to bus stop (number 83 goes to Wembley stadium and within walking distance of the tube.

2026-09-06 • via Nuitee
K
kopilovich avraham • solo_traveller • il
10
2026-08-31 • via Nuitee
E
Elisa • solo_traveller • es
9
2026-08-23 • via Nuitee
M
Michaela Lustman • extended_group • il
9
Great find, good location, definetly recommend.
Pros:

The room was a good size and spotlessly clean. Recently and tastefully refurbished. Very quiet, never heard voices or foot steps or noise of any kind. THe staff were incredible. Friendly and obliging. The common areas were lovely, and we good use of them sitting with friends in the courtyard and lobby lounge. Very nice to have cold drinks, tea coffee and biscuits available to us all day long at no extra charge.

Cons:

Lighting in the bathroom could be better, especially when trying to put on makeup.

2026-08-18 • via Nuitee
A
Avraham • couple • gb
4
2026-08-14 • via Nuitee
J
Jonathan • solo_traveller • gb
10
Ideal
Pros:

Like a home from home

Cons:

Nothing

2026-08-09 • via Nuitee
S
Susan • couple • il
9
Pros:

we had a big access room. breakfast was fine, staff were really good.

2026-08-06 • via Nuitee
J
Jane Threlfall • solo_traveller • gb
10
Pros:

Room was very spacious & clean. Nice touches like chocolate on the pillows & milk for tea & coffee. Very helpful reception too.

Cons:

Understand it is in london but quite expensive and no breakfast was included either.

2026-08-02 • via Nuitee
R
Ross • couple • gb
10
Here for a Wembley visit but didn’t want to stay near Wembley. Glad we looked further afield, will be back!
Pros:

Brilliant modern interior, perfect for what we needed and very helpful staff! Would stay again.

2026-08-02 • via Nuitee
K
Kwame Amponsah • couple • gh
10
Comfortable
Pros:

Location and cleanliness

Cons:

We were first checked into a room that was dirty with unwashed carpet. When we complained our room was changed to a very clean room

2026-07-19 • via Nuitee
D
Dani • solo_traveller • il
7
2026-07-19 • via Nuitee
B
Ben • solo_traveller • gb
10
2026-07-13 • via Nuitee
N
N230474 • solo_traveller • gb
9
Beautiful hotel!
Pros:

Spotless room and great aircon

Cons:

No bar facilities but were offered complimentary soft drinks and fruit

2026-07-13 • via Nuitee
T
Thavanesan • solo_traveller • gb
10
2026-07-13 • via Nuitee
L
Luke • solo_traveller • gb
10
2026-07-12 • via Nuitee
R
Ron • solo_traveller • il
8
It was mostly good. Having A/C was great in that heat. But my room was so tiny I couldn't even have friends over
Pros:

The building has a nice atmosphere about it. It's 130 years old. The room was clean and the shower was pretty good.

Cons:

The location was a big problem for me. I didn't realize it was so far from the tube, my preferred mode of travel. I ended up riding and waiting for the buses much too much. At least the bus stops are right there. But they're extremely unreliable timetable wise.

Also, in some of the mornings, a door would slam shut again and again. I can't imagine what it could be, but I honestly don't understand hotels that don't invest in quiet closing mechanisms.

2026-07-11 • via Nuitee