Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG

Hotels
•
Holiday Inn Express
8.8 (1191 reviews)
14 Benjamin Road , Waterloo , CA

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location
Great breakfast
Friendly staff
Cons:
Construction noise
Room maintenance issues

Categories

Cleanliness
8.45
Overall cleanliness was good, but there were reports of room not being tidied up one day.
Service
9.05
Staff were helpful and attentive, especially during breakfast service.
Location
9.15
Excellent location as mentioned in multiple reviews.
Room Quality
8.65
Rooms were clean and comfortable, though some issues were reported regarding heat maintenance.
Amenities
8.65
Amenities were generally well regarded but some guests noted a lack of certain items like coat hooks.
Value for Money
8.55
Value perception impacted by ongoing construction and noise complaints but compensated with service.
Food and Beverage
9.15
Breakfast received notable praise for quality and variety.
Overall Experience
8.75
Overall enjoyable stay despite some inconveniences with construction and noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:17

Property Description

Convenient Location & Nearby Attractions
Located just a 2 minutes’ walk from St Jacobs Farmer's Market, Holiday Inn Express Hotel & Suites in Waterloo, Ontario offers easy access to local gems like St. Jacobs Antiques Market and Outlet Mall.

Comfortable Accommodations
Enjoy a relaxing stay in smoke-free rooms equipped with modern amenities including a 42" flat-screen TV, microwave, fridge, and coffee maker.

Relaxing Amenities
Unwind in the indoor saltwater pool, keep up with your workout routine in the fitness centre, and treat yourself to a delicious daily breakfast featuring a variety of options.

Book your stay at Holiday Inn Express Hotel & Suites – Waterloo for a perfect blend of convenience and comfort.

Important information:

Please note, debit cards are not an accepted form of payment.

Guests under the age of 21 are only allowed to check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YKF

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1191 reviews
Cleanliness: 8.45
Service: 9.05
Location: 9.15
Room Quality: 8.65
Amenities: 8.65
Value for Money: 8.55
Food and Beverage: 9.15
Overall Experience: 8.75
E
Emile • couple • ca
10
Exceptional staff very clean
Pros:

Cleanliness

Cons:

Price was a little pricey and no hot tub

2026-09-19 • via Nuitee
C
Christina • couple • ca
7
Too expensive for what we got
Pros:

Towel delivery was prompt and room was clean

Cons:

Parking lot was being resurfaced. We were not notified ahead of this and it was not convenient. Also the mattress was not comfortable. I hardly slept

2026-09-17 • via Nuitee
Q
Qi • family_with_children • ca
10
2026-09-15 • via Nuitee
K
Kimberly • couple • ca
9
2026-09-15 • via Nuitee
C
Corina • solo_traveller • ch
9
Pros:

Super netter Empfang!

2026-09-13 • via Nuitee
A
Alison • solo_traveller • ca
9
Overall, the hotel was clearly well managed, and the staff outstanding.
2026-09-13 • via Nuitee
R
Richard • couple • ca
9
I plan to stay here when I come back that way.
Pros:

Would of like to more selects for those who need gluten free meals. The only two choice that I had was the vegetable omelet and the bacon. The bacon was on the rare side so I didn't eat it after I took it.
After my meeting went to the resturant next door for a full breakfast.

Cons:

Can't think of anything I didn't like other than breakfast offerings. I'm Celiac.

2026-09-11 • via Nuitee
K
Karine • couple • ca
10
2026-09-11 • via Nuitee
Q
Qi • family_with_children • ca
10
2026-09-09 • via Nuitee
T
Tanya • solo_traveller • ca
9
Loved it
Pros:

It was very close to the market and a beautiful drive in surrounding area

2026-09-07 • via Nuitee
D
Donald • couple • ca
10
Glorious
Pros:

The suite was extremely spacious and well equipped. It was a perfect place to relax and we also appreciated the work station that absolutely met our work needs. The proximity to the St Jacobs market was superb, but you need a car to get to any other area. The bed and pillows were comfortable. The breakfast and long breakfast hour range was great. The 12:00 check out was a bonus. The cost for the largest suite was not prohibitive.
WE were extremely satisfied with our stay there.

2026-09-04 • via Nuitee
T
The Globetrotter 2019 • solo_traveller • ca
9
2026-09-04 • via Nuitee
C
Christine • solo_traveller • ca
10
2026-09-03 • via Nuitee
H
Heather • couple • ca
10
Great stay, very clean, great breakfast!
Pros:

Very clean and in a good location

2026-09-02 • via Nuitee
K
Kimberly • couple • ca
10
2026-09-02 • via Nuitee
T
Tomassetti • solo_traveller • ca
10
Pros:

Location & the room.

Cons:

It was all great!

2026-09-02 • via Nuitee
M
Marilyn • couple • ca
8
Cons:

The shower should have a lip on the bottom cause when we showered the water went over the floor near toilet very slippy was afraid of falling

2026-09-01 • via Nuitee
L
Lorie • couple • ca
8
Pros:

The room was very nice and clean. Very comfortable

Cons:

The breakfast was cold. Could have been better.

2026-08-31 • via Nuitee
S
Sharon • couple • ca
10
Pros:

Just had a coffee

2026-08-24 • via Nuitee
J
John • family_with_children • ca
9
2026-08-24 • via Nuitee