Master Gramado Hotel - Espaço Kids Incrível

Hotels
•
Master Hotels
8.4 (2580 reviews)
Rua Carlos Lengler Filho, 103 , Gramado , br

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good breakfast
Excellent location
Cons:
Cleanliness issues
Poor Wi-Fi

Categories

Cleanliness
7.86
Several reviews mention issues with cleanliness, notably stained blankets and a moldy bathroom.
Service
8.33
While some guests noted poor reception service, overall, staff was generally described as polite and helpful.
Location
9.37
Multiple reviews highlighted the excellent location of the hotel.
Room Quality
8.32
Rooms were generally clean, but some complaints about noise and condition were noted.
Amenities
7.85
Amenities received mixed reviews, with some mentioning good kid's space while others pointed out the need for maintenance.
Value for Money
8.31
Perceived as decent, though some guests found the restaurant overpriced.
Food and Beverage
8.36
Breakfast was often praised, but some variety concerns were raised.
Overall Experience
8.83
Despite some negative aspects mentioned, many guests enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 17:53

Property Description

Luxurious Accommodations
Indulge in air-conditioned rooms with flat-screen TVs, minibars, and private bathrooms at Master Gramado Hotel. Some rooms even offer stunning views of Vale do Quilombo.

Relaxation and Recreation
Unwind by the outdoor pool overlooking the picturesque valley or stay active at the well-equipped fitness centre. Free WiFi in public areas keeps you connected throughout your stay.

Culinary Delights
Start your day with a delicious breakfast buffet featuring fresh fruits and regional specialties. Savor a variety of dishes and drinks at the hotel’s restaurant and bar.

Experience comfort and convenience at Master Gramado Hotel - your ideal retreat in Gramado. Book now for an unforgettable stay!

Important information:

Please note that the property allows one pet until 10 kg per unit and an extra charge of BRL 60+ 10% of room rate per night applies. Please contact property for further information.

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

When booking more than 3 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: POA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 35 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    People no matter the age stay for R$ 100 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2580 reviews
Cleanliness: 7.86
Service: 8.33
Location: 9.37
Room Quality: 8.32
Amenities: 7.85
Value for Money: 8.31
Food and Beverage: 8.36
Overall Experience: 8.83
A
Alessandro • solo_traveller • br
7
2026-07-26 • via Nuitee
M
Milena • solo_traveller • br
6
Pros:

Espaço Kids

Cons:

Limpeza deixa a desejar. O quarto tinha cheiro de mofo. Café da manhã muito tumultuado. Vale a hospedagem apenas pelas crianças, pois o espaço kids realmente é muito bom. Hotel precisando de reforma.

2026-07-25 • via Nuitee
F
Fernanda • family_with_children • br
9
Estadia ótima, recomendo para quem tem crianças pequenas pois vale muito a pena.
Pros:

Atendimento ótimo pela recepção,o café da manhã é maravilhoso.A localização ótima e o que nos levou a fazer a reserva pelas crianças,pois Somos uma família com duas crianças pequenas de 5 e 10 anos,então o que nos chamou atenção ao reservar o hotel era o espaço kids, quando chegamos nos surpreendemos com o tamanho do espaço e brinquedos e os cuidados que as monitoras tinham com as crianças,uso de pulseira de identificação com número do celular dos pais caso os pais queiram deixar as crianças no espaço,foram excelentes.

Cons:

ÚNICA coisa: hotel é mais antigo,precisa de manutenção pois ele é ótimo,os elevadores são antigos e um não funcionava, os móveis do quarto são mais velhos, não utilizei o ar condicionado, mas apesar de ser antigo no banheiro e no quarto estava tudo funcionando na nossa estadia.

2026-07-25 • via Nuitee
T
Thiago • family_with_children • br
5
2026-07-25 • via Nuitee
A
Alexander • solo_traveller • br
5
2026-07-25 • via Nuitee
N
Norival Luiz • solo_traveller • br
8
Hotel com boa estrutura mas mal cuidado
Pros:

Localização e espaço kids

Cons:

A limpeza dos quartos deixou muito a desejar. As camareiras ao arrumarem a cama não tinham cuidado com os itens que estavam sobre as camas e arremesavam pra onde o nariz apontava. Ademais, os móveis permaneciam sujos desde a chegada. O travesseiro das camas eram horríveis, finos e duros. O café da manhã não tinha comida tipica como cuca, chimia, sagu.

2026-07-25 • via Nuitee
A
Anne Cristian • solo_traveller • br
7
2026-07-25 • via Nuitee
R
Ricardo • solo_traveller • br
8
Pros:

Área kids

Cons:

Tudo menos area kids

2026-07-24 • via Nuitee
K
Kelly Cristiane • couple • br
10
Pros:

A experiência completa pra quem
Busca Gramados! Amamos o hotel, atendimento , os quartos higienizados, tudo perfeito.

2026-07-24 • via Nuitee
L
LEANDRO • solo_traveller • br
9
Ótimo para a família
Pros:

Lugar muito bom para família

2026-07-24 • via Nuitee
A
Aline • family_with_children • br
10
Incrível
Pros:

Espaço kids

Cons:

Nada a comentar

2026-07-24 • via Nuitee
D
Daniela • family_with_children • br
8
2026-07-23 • via Nuitee
D
Daniela • extended_group • br
8
2026-07-23 • via Nuitee
D
Daniel emilio • family_with_children • br
10
2026-07-23 • via Nuitee
M
Marcelo • family_with_children • br
6
Razoável.
Pros:

Gostei da localização!

Cons:

Hotel está muito velho, o banheiro com teto todo mofado.

2026-07-23 • via Nuitee
R
Rubert Possenti • family_with_children • br
6
2026-07-23 • via Nuitee
M
Martinus • solo_traveller • py
10
Pros:

Instalaciones

Cons:

Estacionamiento pago

2026-07-23 • via Nuitee
D
Dias • solo_traveller • br
10
Pros:

Hotel maravilhoso, principalmente para quem está com criança, ótima localização 😄, colaboradores muito prestativos e educados

2026-07-22 • via Nuitee
L
Lelis • family_with_children • br
6
Regular
Pros:

Quarto grande , banheiro grande e bem equipado , quantidade boa de toalhas e secador de cabelo , chuveiro funcionando bem .

Cons:

A limpeza deixou a desejar principalmente quando vc solicita a limpeza de quarto com a placa na porta , não gostei o fato de entrarem no quarto sem autorização, eu estava no quarto quando simplesmente uma funcionária destravou a porta e foi entrando , privacidade em jogo né ?!

2026-07-22 • via Nuitee
F
Felipe • couple • br
10
Hotel top ótima localização fizemos tudo apé sem nos preocuparmos com estacionamento no centro
2026-07-22 • via Nuitee