Master Gramado Hotel - Espaço Kids Incrível

Hotels
•
Master Hotels
8.4 (2549 reviews)
Rua Carlos Lengler Filho, 103 , Gramado , br

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good breakfast
Excellent location
Cons:
Cleanliness issues
Poor Wi-Fi

Categories

Cleanliness
7.86
Several reviews mention issues with cleanliness, notably stained blankets and a moldy bathroom.
Service
8.33
While some guests noted poor reception service, overall, staff was generally described as polite and helpful.
Location
9.37
Multiple reviews highlighted the excellent location of the hotel.
Room Quality
8.32
Rooms were generally clean, but some complaints about noise and condition were noted.
Amenities
7.85
Amenities received mixed reviews, with some mentioning good kid's space while others pointed out the need for maintenance.
Value for Money
8.31
Perceived as decent, though some guests found the restaurant overpriced.
Food and Beverage
8.36
Breakfast was often praised, but some variety concerns were raised.
Overall Experience
8.83
Despite some negative aspects mentioned, many guests enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 17:53

Property Description

Luxurious Accommodations
Indulge in air-conditioned rooms with flat-screen TVs, minibars, and private bathrooms at Master Gramado Hotel. Some rooms even offer stunning views of Vale do Quilombo.

Relaxation and Recreation
Unwind by the outdoor pool overlooking the picturesque valley or stay active at the well-equipped fitness centre. Free WiFi in public areas keeps you connected throughout your stay.

Culinary Delights
Start your day with a delicious breakfast buffet featuring fresh fruits and regional specialties. Savor a variety of dishes and drinks at the hotel’s restaurant and bar.

Experience comfort and convenience at Master Gramado Hotel - your ideal retreat in Gramado. Book now for an unforgettable stay!

Important information:

Please note that the property allows one pet until 10 kg per unit and an extra charge of BRL 60+ 10% of room rate per night applies. Please contact property for further information.

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

When booking more than 3 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: POA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 35 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    People no matter the age stay for R$ 100 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2549 reviews
Cleanliness: 7.86
Service: 8.33
Location: 9.37
Room Quality: 8.32
Amenities: 7.85
Value for Money: 8.31
Food and Beverage: 8.36
Overall Experience: 8.83
R
Roberta • family_with_children • br
10
Recomendo e voltaria a me hospedar novamente.
Pros:

Gostei de tudo! Área kids grande e cheia de jogos/brinquedos, quarto confortável, banheiro amplo, café da manhã muito bom. Secador de cabelo do banheiro potente. Recomendo muito para família com crianças.

Cons:

O colchão não é dos melhores.

2026-07-03 • via Nuitee
L
Luciana • solo_traveller • br
6
2026-07-03 • via Nuitee
G
Gustavo • family_with_children • br
10
2026-07-02 • via Nuitee
D
Douglas Rafael • solo_traveller • br
10
2026-07-02 • via Nuitee
L
Luiz-Roberto • family_with_children • br
5
Boa, se não fosse!
Pros:

Quase tudo OK

Cons:

Tivemos um problema pois minha esposa esqueceu no hote, inadvertidamente, uma prótese dentária. Enquanto estávamos na estrada já quase próximos a Porto Alegre, ela se deu conta do fato. Ligou para o Hotel. A equipe da recepção foi solicita e encontrou a peça esquecida. Todavia houve uma negativa determinada da equipe em concordar com o envio da peça, de grande importância para minha esposa, mesmo que ela, evidentemente, se propusesse a arcar com todos os custos do envio. Uma vergonha!

2026-06-30 • via Nuitee
R
rogerio • couple • br
6
nao correspondeu minhas expectativas, ja fiquei ai e era muito melhor decaiu muito
Pros:

atendimento na chegada muito ruim pessoal conversando nao dando muita atenção para meu atendimento.... pessimo

Cons:

atendimento na chegada

2026-06-29 • via Nuitee
M
Milena • family_with_children • br
9
Localização perfeita, serviço ótimo, perfeito para famílias com crianças
Pros:

Recepção rápida, espaço Kids excelente, café da manhã maravilhoso, serviço de estacionamento ótimo

Cons:

Pelo preço, achei as acomodações em si com jeito de antigas

2026-06-29 • via Nuitee
L
Lilian • couple • br
7
2026-06-29 • via Nuitee
D
Diego • solo_traveller • br
8
2026-06-29 • via Nuitee
F
Fabiano • solo_traveller • br
7
Estadia em Gramado
Pros:

Local de ótima localização.

Cons:

O hotel é bom mas está precisando de uma atenção nos quartos, principalmente. Muito mofo e cobertores não pareciam tão limpos. Fiquei com minha esposa e duas filhas em um quarto e tinha um rolo de papel higiênico. Solicitei mais e não recebi. Tive que pegar nos banheiros públicos do hotel!

2026-06-29 • via Nuitee
S
SARA REGINA • couple • br
10
2026-06-29 • via Nuitee
V
VINICIUS • family_with_children • br
9
2026-06-28 • via Nuitee
R
Rocha da luz • solo_traveller • br
10
Pros:

Gostamos de tudo hotel maravilhoso , excelente

Cons:

Gostamos de tudo!

2026-06-28 • via Nuitee
D
Diogo • couple • br
9
2026-06-27 • via Nuitee
A
Ana Carolina • solo_traveller • br
8
Retorno ao Master
Pros:

Próximo ao centro.

Cons:

Do desgaste natural do hotel, sem as manutenção nescessaria. Fui na inauguracao do hotel, e triste ver sem ter uma tinta nova, banheiros sem rejunte, lago sem estar tratado. O famoso chocolate quente e a calda de chocolate com waffles sem estar no cardápio do café da manhã. Acho que o Master merece ser Master novamente. Funcionarios impecaveis, mas manutenção deixando muito a desejar!!!

2026-06-26 • via Nuitee
F
Fernanda • couple • br
10
2026-06-25 • via Nuitee
J
Jose Luiz • couple • br
10
Excelente
Pros:

Limpeza e espaço.

2026-06-23 • via Nuitee
K
Kellen • family_with_children • br
4
2026-06-23 • via Nuitee
P
Pedro • couple • br
10
Ótimo custo/benefício
2026-06-23 • via Nuitee
B
Bragaia • couple • br
8
boa
Pros:

café da manha e localização ótima, fomos super bem atendidos, era 2 quarteirões praticamente na estávamos na rua torta no centro de gramada fizemos tudo sem usar o carro

Cons:

teve um dia que estava tendo evento no hotel e como estava no quarto andar fazia bastante barulho do pessoal trabalhando (tudo dentro do horário 07h as 23h)
Estacionamento tbm não é incluso, porem tinha bastante lugar para estacionar na rua.

2026-06-22 • via Nuitee