The Klagan Hotel

Hotels
8.3 (1010 reviews)
Unit 25-28, Ground Floor, 8th-10th Floor, Block D, Warisan Square, Jalan Tun Fuad Stephens , Kota Kinabalu , my
+60 88-488 908

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Cons:
Inconsistent food quality
Issues with cleanliness
Customer service shortcomings

Categories

Cleanliness
7.69
Some reviews mentioned dirty crockery in the coffee house and dustbins needing improvement.
Service
8.66
Friendly and helpful staff were highlighted, though there were issues with customer experience.
Location
9.2
Many reviews praised the convenience of the location near shopping malls.
Room Quality
8.15
Rooms are clean and comfortable with spacious options for families.
Amenities
8.18
Good parking and other facilities, but some issues with air conditioning reported.
Value for Money
8.64
Many guests felt the stay provided good value considering the location and amenities.
Food and Beverage
7.19
Breakfast received mixed reviews; some guests enjoyed it while others found it lacking.
Overall Experience
8.66
Overall, guests reported a satisfying experience with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:29

Property Description

Modern Rooms with Free WiFi
The Klagan Hotel offers modern air-conditioned guest rooms decorated with natural colors and equipped with flat-screen satellite TV. Enjoy free WiFi throughout the property for your convenience.

Dining Options
Indulge in Asian and Malaysian cuisines at Wanyan Rooftop Cafe or savor coffee and pastries at The Klagan Lounge. Choose from a variety of dining options to suit your taste preferences during your stay.

Convenient Location
Located in Kota Kinabalu city centre, The Klagan Hotel is just 350 metres from Kota Kinabalu Waterfront. With Centre Point Sabah and Gaya Street nearby, explore the city with ease and convenience.

To book your stay at The Klagan Hotel and experience comfort and convenience in Kota Kinabalu, reserve now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 110 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1010 reviews
Cleanliness: 7.69
Service: 8.66
Location: 9.2
Room Quality: 8.15
Amenities: 8.18
Value for Money: 8.64
Food and Beverage: 7.19
Overall Experience: 8.66
M
Mohd Fuad • family_with_children • my
9
Good location
Pros:

1. The best thing about this hotel is the location.
2. Spacious room.

Cons:

1. Only 1 type of coffee drink option at the coffee machine for breakfast (no latte, mocha or cappuchino).
2. I believe most rooms do not have a good view because being blocked by sorrounding buildings.

2026-07-25 • via Nuitee
M
Mudzaffar • family_with_children • my
9
2026-07-24 • via Nuitee
M
Mohd Zufri • solo_traveller • my
9
Reasonable
Pros:

Profesional and FriendlyStaff

Cons:

Nothing. It worth for my money

2026-07-24 • via Nuitee
R
Ray • solo_traveller • my
8
2026-07-23 • via Nuitee
P
Petja • couple • si
8
2026-07-23 • via Nuitee
S
Shoaib • extended_group • pk
8
2026-07-22 • via Nuitee
M
Marianne • couple • my
8
The view of the sea from the 9th floor was really wonderful.
Pros:

The view of the sea was incredible - well worth the rate I paid. All the staff were also very helpful and courteous. It was also great to be just opposite the Centrepoint mall where we could sample all kinds of local food.

Cons:

After I washed my hair one day, I found out the hairdryer wasn't working. There was no time to ask the hotel to replace it as I had to leave for an appointment.

One of the reasons I chose the hotel was that the restaurant had views of the sea, but when I went up, the bottom half of the windows were all covered. So I did not make use of the restaurant and the free breakfast. I went down to a local shop to do my morning writing and reading.

Another reason I chose The Klagan was that from the pictures of the exterior, it looked like a "heritage hotel". The exterior in reality does not look as nice as the photos, but our room was excellent.

2026-07-22 • via Nuitee
S
SOON SUP • solo_traveller • kr
8
2026-07-22 • via Nuitee
J
JAMRIN • solo_traveller • my
8
2026-07-22 • via Nuitee
P
Phuah • couple • my
8
2026-07-21 • via Nuitee
M
MOHAMMAD FIKRY BIN • solo_traveller • jp
10
2026-07-21 • via Nuitee
J
Jackson Joy • couple • my
10
Surprised by the room condusive environment.
Pros:

Sufficient choices of foods/drinks. Prefered location at the ground floor/lobby.

Cons:

Lifts direction signages (7th flr) quite confusing, suggest hanging from the ceiling.

2026-07-20 • via Nuitee
A
Adam • family_with_children • my
10
2026-07-19 • via Nuitee
P
Polona • solo_traveller • si
7
2026-07-19 • via Nuitee
R
ROZAINY • solo_traveller • my
10
Pros:

give me promotion when available

Cons:

dont have

2026-07-18 • via Nuitee
J
Jackson Joy • couple • my
7
Excellent
Pros:

Very satisfying

Cons:

Nothing

2026-07-17 • via Nuitee
A
Abd Rahim • extended_group • my
9
value for money and recommended
Pros:

the location is superb. nearby to all the attraction, Philipino market, night market, handicraft market, Jamilah Pearls etc. The buffet breakfast is also great, a lot of variety of tasty food and halal. Towel (body & face), shower cream, shampoo, iron, hair dryer, kettle etc & many more are provided. There's even a safety box in the room

Cons:

The bathroom water drainage was slow, a bit uncomfortable, a little bit flooded while showering

2026-07-16 • via Nuitee
N
Norhamizah • family_with_children • my
10
Worth it and satissfied.
Pros:

The location so strategic. Can walk to pasar filipina, anjung kinabalu and todak waterfront too. Tired of walking can take grab. Breakfast selection variety. Room spacious and water pressure excellent. The view from my room so beautiful and can enjoy sunset too. I really enjoy staying here for 4D3N.

Cons:

Nothing to mention.

2026-07-15 • via Nuitee
T
TAJUL ARIF • solo_traveller • my
8
Good lah
Pros:

Ambient and room neatness

Cons:

Breakfast was missed. Travelling early in the morning.

2026-07-15 • via Nuitee
F
Fauzelah • solo_traveller • my
9
2026-07-14 • via Nuitee