The Klagan Hotel

Hotels
8.3 (1089 reviews)
Unit 25-28, Ground Floor, 8th-10th Floor, Block D, Warisan Square, Jalan Tun Fuad Stephens , Kota Kinabalu , my
+60 88-488 908

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Cons:
Inconsistent food quality
Issues with cleanliness
Customer service shortcomings

Categories

Cleanliness
7.69
Some reviews mentioned dirty crockery in the coffee house and dustbins needing improvement.
Service
8.66
Friendly and helpful staff were highlighted, though there were issues with customer experience.
Location
9.2
Many reviews praised the convenience of the location near shopping malls.
Room Quality
8.15
Rooms are clean and comfortable with spacious options for families.
Amenities
8.18
Good parking and other facilities, but some issues with air conditioning reported.
Value for Money
8.64
Many guests felt the stay provided good value considering the location and amenities.
Food and Beverage
7.19
Breakfast received mixed reviews; some guests enjoyed it while others found it lacking.
Overall Experience
8.66
Overall, guests reported a satisfying experience with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:29

Property Description

Modern Rooms with Free WiFi
The Klagan Hotel offers modern air-conditioned guest rooms decorated with natural colors and equipped with flat-screen satellite TV. Enjoy free WiFi throughout the property for your convenience.

Dining Options
Indulge in Asian and Malaysian cuisines at Wanyan Rooftop Cafe or savor coffee and pastries at The Klagan Lounge. Choose from a variety of dining options to suit your taste preferences during your stay.

Convenient Location
Located in Kota Kinabalu city centre, The Klagan Hotel is just 350 metres from Kota Kinabalu Waterfront. With Centre Point Sabah and Gaya Street nearby, explore the city with ease and convenience.

To book your stay at The Klagan Hotel and experience comfort and convenience in Kota Kinabalu, reserve now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Location

Guest Reviews

8.3
Based on 1089 reviews
Cleanliness: 7.69
Service: 8.66
Location: 9.2
Room Quality: 8.15
Amenities: 8.18
Value for Money: 8.64
Food and Beverage: 7.19
Overall Experience: 8.66
D
Daniel • couple • my
7
2026-09-11 • via Nuitee
C
Clay • solo_traveller • my
10
2026-09-09 • via Nuitee
K
KALTHUM • solo_traveller • my
9
Pros:

Location, free breakfast, room

2026-09-06 • via Nuitee
M
Mohd Azril • couple • my
9
Mantap bossku
Pros:

Terbaik semuanya

Cons:

Sangat berpuas hati terutama dengan kemudahan parking dan sarapan yang sedap.

2026-09-06 • via Nuitee
A
Azman • couple • my
10
2026-09-06 • via Nuitee
A
Anita • family_with_children • my
10
Katil yg selesa,makanan yg sedap,staff yg sangat membantu..keseluruhan semuanya baik
Pros:

Sarapan pagi memuaskn

Cons:

Tiada bilik yg khas utk penginap yg merokok

2026-09-05 • via Nuitee
S
Selyvester • solo_traveller • my
10
2026-09-05 • via Nuitee
R
RAHAYU DELI • couple • my
10
2026-09-03 • via Nuitee
J
Junaidi • solo_traveller • my
10
Pros:

So close to shopping mall

Cons:

Traffic to much car

2026-09-03 • via Nuitee
F
Fyz Chew • solo_traveller • bn
10
2026-09-03 • via Nuitee
N
Neni • solo_traveller • my
7
Comortable staycation.The only disadvantage is no swimming pool available .
Pros:

Friendly staff, good location and easy for parking.

Cons:

No swimming pool.

2026-09-03 • via Nuitee
N
Neni • solo_traveller • my
7
2026-09-03 • via Nuitee
A
Azila • extended_group • my
8
2026-09-02 • via Nuitee
S
Sitti Ruhanah • solo_traveller • my
6
Highly Recommended, worth to stay🥰
Pros:

The facility, cleanlines, the warm of the staffs

Cons:

None

2026-09-02 • via Nuitee
M
Mohd Irwansah • solo_traveller • my
10
2026-09-02 • via Nuitee
R
ROZITA • solo_traveller • my
10
Pros:

Bilik bersih, lokasi yg strategik dan banyak pilihan makanan utk breakfast

Cons:

Nothing

2026-09-02 • via Nuitee
Y
Yee • solo_traveller • us
8
Pros:

next to a mall and not too far from other attractions.

Cons:

I'm not sure WHY I was charged extra US $4.95 on the day I checked out. I asked for a printed receipt and he said I could print it myself via booking.com website. I got a little suspecious and found the transaction.

2026-09-01 • via Nuitee
F
Firdaus • solo_traveller • sg
8
Pros:

Location of the hotel is superb, next to a mall, walking distance to the handicraft market and night market. Opted for the sea view room and got it. The view of the evening sky was remarkable.

Cons:

Nothing much to complain about...

2026-09-01 • via Nuitee
E
elsiemac.bk • solo_traveller • my
8
2026-09-01 • via Nuitee
M
Mohammad yazmin • family_with_children • bn
8
2026-08-31 • via Nuitee