SO Hotel

Hotels
7.5 (603 reviews)
No. 90, Siam Road , George Town , my

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Strategic Location
Friendly Staff
Cons:
Cleanliness Issues
Limited Dining Options

Categories

Cleanliness
5.83
There were mentions of cockroaches in the room and issues with the bed linens.
Service
8.8
Staff were polite and responsive to requests, contributing to a positive experience.
Location
8.34
The hotel is in a strategic location, though some found it difficult to find suitable dining options.
Room Quality
6.79
Some guests complained about small rooms, thin walls, and outdated furnishings.
Amenities
8.32
General positive comments about the facilities, with some suggestions for improvement.
Value for Money
8.78
Guests found the pricing reasonable given the level of service and accommodations.
Food and Beverage
5.33
Limited food options nearby, and some expressed concerns about non-halal dining.
Overall Experience
7.8
Overall feedback was mixed but leaned towards positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:45

Property Description

Modern Rooms with Amenities
Guest rooms feature flat-screen TVs and air conditioning for a comfortable stay.

Convenient Location
Situated close to popular attractions such as Penang Times Square and Rainbow Skywalk at Komtar.

Free WiFi and Room Service
Enjoy complimentary WiFi access and convenient room service during your stay.

Book your stay at SO Hotel in George Town for a memorable experience!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. With effect from 1 June 2014, the Penang City Council will be imposing a fee of MYR 2 per room per night, payable directly to the hotel upon check-in. Please note that this is not included in the room rate.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

7.5
Based on 603 reviews
Cleanliness: 5.83
Service: 8.8
Location: 8.34
Room Quality: 6.79
Amenities: 8.32
Value for Money: 8.78
Food and Beverage: 5.33
Overall Experience: 7.8
L
Lujain • solo_traveller • my
1
2026-08-24 • via Nuitee
T
TAN • family_with_children • my
8
Pros:

Nice location
High cost performance

Cons:

Cleanliness needs improvement.
The sound insulation is not very good.

2026-08-21 • via Nuitee
S
siti • family_with_children • my
8
2026-08-21 • via Nuitee
A
Alif • extended_group • my
10
2026-08-18 • via Nuitee
V
Vivian • solo_traveller • my
6
2026-08-17 • via Nuitee
J
jimmy • extended_group • ph
7
2026-08-13 • via Nuitee
N
Nawab • family_with_children • my
1
Need to take action about room service because we have to stay 6 nights but no make up service
Pros:

The staff is helpful,the Chinese man is respectful,

Cons:

We have stay in 6 nights but only 2 times our room make up and we will update the receptionist there is morning duty of women but she is directly say we don't have any house keepers , service is not good ,, management need to take action

2026-08-10 • via Nuitee
S
SHAHRUL NIZA • family_with_children • my
7
2026-08-08 • via Nuitee
J
Joseph • solo_traveller • my
8
2026-08-07 • via Nuitee
S
Shamani • solo_traveller • my
7
2026-08-07 • via Nuitee
S
Scott Peroz • solo_traveller • my
8
2026-08-03 • via Nuitee
R
RajKumar20 • solo_traveller • my
8
2026-07-21 • via Nuitee
A
Abhijith • solo_traveller • in
10
2026-07-19 • via Nuitee
K
Kesavan • solo_traveller • my
10
Pros:

Very nice location

Cons:

Nil

2026-07-19 • via Nuitee
J
John Khoo • solo_traveller • sg
8
2026-07-18 • via Nuitee
N
nurafiqah • solo_traveller • my
10
2026-07-08 • via Nuitee
S
siti • family_with_children • my
8
2026-07-08 • via Nuitee
C
CHYNTHIA • solo_traveller • my
6
2026-07-08 • via Nuitee
A
Ahmad • solo_traveller • my
4
2026-07-02 • via Nuitee
N
Norhana • extended_group • my
7
2026-07-01 • via Nuitee