Raffles Makati

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It was a real pleasure staying in this hotel. The suites have ample space and are luxurious. Having a butler who is responsive and who took care of our needs was very convenient. Hotel staff are obviously well trained and polite that service is impeccable. The facilities top notch complimented but excellent food choice and qualityt. The complimentary high tea and cocktail was a real treat and sums up the experience in a Raffles Hotel.

Our experience at the Raffles Makati Legends Suites was spectacular.

From check-in to check out, our stay was seamless. Our private butler, Marcel, was a standout, starting out stay with special cocktails at the room, and showed us around.

The room was magical, with a view of Makati city, specious, and elegantly designed.

Overall, our stay was exceptional. Highly recommended .

Good location, nice room and with great butler service.

To the entire Raffles Makati Team,

We would like to take a moment to say thank you — truly, sincerely, and from the bottom of our hearts — for making our stay at Raffles Makati such an incredibly beautiful and memorable experience. ❤️

There are hotels that are beautiful, hotels that are luxurious, and hotels that provide excellent service. But every once in a while, you experience a place where the people make the entire stay feel completely different — where hospitality goes beyond service and becomes something personal, warm, and genuinely meaningful.

For us, that was Raffles Makati.

From the moment we arrived until the moment we said goodbye, we were surrounded by people who made us feel welcomed, cared for, and genuinely valued. Every smile, every greeting, every thoughtful gesture, every little detail, and every time someone went the extra mile contributed to an experience that we will remember for a very long time.

We would especially like to give our heartfelt thanks to our wonderful butler, Uno. ❤️

Uno, thank you for taking such exceptional care of us throughout our stay.

What made your service so special was not simply the things you did for us, but the way you did them. You were attentive without being intrusive, thoughtful without being asked, and always seemed to know when we needed something even before we had to ask.

You made everything feel effortless.

From checking on us, assisting with our requests, making sure we were comfortable, and paying attention to all the little details, you made us feel that we were truly being looked after.

But more than anything, thank you for making us feel welcome and at home.

A butler can provide excellent service, but what makes someone exceptional is the genuine care behind that service. We felt that from you, Uno.

Your warmth, kindness, patience, professionalism, and sincerity did not go unnoticed.

You became such an important part of our Raffles experience, and we are genuinely grateful that we had the opportunity to be looked after by you.

Please know that we will remember not only the beautiful room, the wonderful meals, the views, and the luxurious surroundings, but also the conversations, the smiles, the thoughtful gestures, and the feeling of being personally cared for.

Thank you, Uno, for making our stay feel personal. ❤️

To the Front Desk Team, thank you for welcoming us with such warmth and professionalism. From the very beginning, you made everything feel smooth and effortless. Every interaction was handled with such grace, patience, and genuine kindness. We truly appreciated how we made us feel like welcomed guests rather than simply another arrival.

To the Concierge Team, thank you for always being ready to assist us. Your willingness to help, answer questions, make arrangements, and accommodate our requests made our stay so much easier. We appreciated not only your efficiency but also the warmth and sincerity that came with your service.

To the Room Service Team, thank you for taking such wonderful care of us. Every delivery and every request was handled with care and professionalism. Even the simplest interaction was accompanied by a smile and genuine hospitality. Those little moments may seem small, but they contributed so much to the comfort of our stay.

To the wonderful Mireo Team, thank you for giving us such lovely dining experiences. ❤️

The beautiful setting, the food, the atmosphere, and especially the people made our time at Mireo so enjoyable. Thank you for the warm greetings, attentive service, and for making every visit feel special.

To the Spectrum Team, thank you as well for your wonderful hospitality. We truly appreciated the care, attentiveness, and warmth that your team showed us. Every interaction added another beautiful memory to our stay.

And to every member of the Raffles Makati team whom we may not have had the opportunity to personally thank — thank you too.

We know that creating an exceptional hotel experience is never the work of just one person.

It takes an entire team.

It takes the person welcoming guests at the entrance, the front desk colleague assisting with check-in, the concierge arranging requests, the butler anticipating needs, the room service team preparing and delivering meals, the restaurant team taking care of guests, and countless people working quietly behind the scenes to ensure that everything runs perfectly.

We saw and felt that effort during our stay.

And we want you to know that it did not go unnoticed.

What touched us most about Raffles Makati was that the luxury was not only in the beautiful surroundings.

It was in the people.

It was in the genuine smiles.

It was in being remembered.

It was in someone asking if everything was okay.

It was in someone taking the extra step to make something easier for us.

It was in the feeling that people genuinely cared about our experience.

That is what makes a hotel truly special.

We have stayed in many beautiful hotels, but the memories that remain with us are rarely about the room itself. They are about the people we meet and the way they make us feel.

And your team made us feel cared for, appreciated, welcomed, and at home.

That is something very special.

Our stay at Raffles Makati became more than simply a hotel stay. It became a collection of beautiful memories that we will carry with us.

And when we think back on this stay, we will remember the beautiful surroundings, the wonderful food, the relaxing moments, and the incredible hospitality — but most of all, we will remember the people who made it all possible.

Especially Uno.

Thank you, Uno, for being such a wonderful butler and for taking such genuine care of us.

And thank you to the entire Raffles Makati family — Front Desk, Concierge, Butler Service, Room Service, Mireo, Spectrum, and everyone behind the scenes — for making our stay truly unforgettable.

Maraming maraming salamat po. ❤️

We are deeply grateful for each and every one of you.

Please know that your kindness, professionalism, and hospitality have left a lasting impression on us.

We may leave the hotel, but the memories you helped create will stay with us.

Thank you for making us feel at home.
Thank you for making us feel special.
And most importantly, thank you for making us feel cared for.

Until we meet again, Raffles Makati. ❤️

The service was vey welconing

Rooms are very spacious and well designed. Outstanding service from the check in process to the butler service ( best feature of this hotel) to housekeeping. Very quiet; elegant hotel; and very personalized service. Everyone is so responsive and helpful from the doorman to the housekeeping staff. Staff greet you by your name. Problems are quickly addressed. Will be retuning next month for another extended stay.

We had a wonderful stay at Raffles Makati while celebrating our wedding anniversary. From the warm welcome to the thoughtful anniversary surprises, every detail made us feel truly cared for. The butler service was exceptional, especially Butler Eva and Isah, who were always attentive, responsive, and genuinely kind throughout our stay. We also appreciated the early check-in accommodation, the beautiful suite, the relaxing afternoon tea at Writers Bar, and the excellent breakfast at Mirèio. Thank you to the entire Raffles Makati team for making our celebration so special. We look forward to returning in the future.

My stay in the Artists Suite at Raffles Makati was absolute perfection, largely thanks to the legendary butler service which truly redefined five-star hospitality. I want to give a special mention to Marco, John, and Isah, who went completely above and beyond with their intuitive, high-touch care. From flawlessly coordinating my morning logistics and delivering a hot coffee to my poolside lounger at 6:30 AM, to preparing an incredibly thoughtful evening sleep ritual complete with a warm bath, chamomile tea, and snacks, their attention to detail was world-class. They anticipated my every need before I even had to ask, making my final night feel like a seamless, deeply restorative sanctuary in the middle of the city.

The personal butler service was excellent specially butler Eva. All the request were provided by butler Eva. All suite room comes with tea time and afternoon cocktail. Breakfast was also fantastic.

Sheena’s at the front desk was very helpful and made my stay memorable. The rooms were amazing and service and restaurants were top class

Mireio the French restaurant was a real delight. Highly recommended

Hotel is right across the Landmark and Greenbelt Mall. There is an underground access that takes you to the mall, which is great for rainy days! We stayed in a King Bedroom suite. The room was in elegant old colonial and very clean and well maintained. We enjoyed the down feather pillows and soft linens (there is a Pillow Menu) The room has a receiving foyer, with dining and reading corners at each side. Closet is a walk in closet with lighting, bathroom has a large tub suitable for couples and a very nice city view. The staff cleans the room and refreshes the drinking water bottles, and towels each day. Everyday the staff does the evening rounds for turn down service! You are well taken cared of each day.

The concierge staff headed by Bryan is ready to help you with any of your daily interests …to go about the malls, points of interests and even coupons for a great deal at a nearby Filipino cultural shop.

Mireo and Spectrums are good places to have breakfast. The staff are friendly and helpful, so do not shy away from asking something that is not in the menu… they maybe able to accommodate it. We dined at Mireo and Spectrum and have dined twice at Spectrum due to the large selection of breakfast cuisines and fruit juices available…

This is our fourth visit and stay at Fairmont/Raffles and will continue to be our choice of hotel while in Manila.

Kudos to the wonderful staff for such great service and hospitality! Mabuhay and maraming Salamat! Hope to see all of you again.

Checked in for 2 nights. When we arrived, butler Isah made sure we felt welcome and every night thereafter made each night extra special with little surprises in the room. Throughout our stay, butler Isah and team provided prompt service and answered our queries timely. The suite was very comfortable and spacious, filled with details that felt well thought of and deliberately placed. Prime location with access to malls and in the middle of key cities within Metro Manila. Can’t wait to go back.

Great bar, service was fantastic (thanks Nix and Josh) and food was great. I’ll be back.

This wasn't our first stay at Raffles Makati and every time we come back it just reminds us why we keep choosing it. Sheena was the one who checked us in and it was so seamless and efficient, she really made us feel taken care of, especially since we're returning guests. The welcome fruit platter was such a sweet touch too, and the mangosteen honestly made my day since it's one of my favorites.

Butler Marcel was the one who got us settled into our rooms, making sure all our in-room food orders were sorted and laid out so beautifully. Then Butler Isah made sure we got the most out of our stay and walked us through all the ins and outs of the hotel, which we really appreciated. That kind of attention just makes everything feel effortless.

We all enjoyed the place in our own little ways too. My mom and sisters loved the afternoon tea, while my dad and I had the best time with the happy hour drinks. The staff at Mistral were so accommodating when my siblings went up for our wind-down drinks, with the most beautiful view of the Makati skyline. Easily one of the best rooftop views in the city.

The shared amenities were such a perk as well, we really loved the mineral pool and the steam room, perfect for resetting after a long day. And one of the sweetest little moments was during our late night stroll around the area, when we got to say hi to Thompson, the resident black retriever at the entrance. Small thing but it just added to how warm this whole place feels.

The next morning, breakfast at Miréio was amazing. I had the Filipino classic breakfast and it hit the spot, and I'm so glad they could accommodate our many drink requests without any fuss. Such a good way to start the day.

Can't wait for our next stay. Raffles Makati really feels like a home away from home for us.

Returning to Raffles Makati for a second stay only confirmed why we were so eager to come back. From the moment we arrived until the day we left, every member of the team made us feel genuinely welcome. The hotel is elegant, beautifully maintained, and consistently delivers the highest standards of luxury and comfort.

What really makes Raffles Makati exceptional is its people. Every team we encountered—from reception and concierge to housekeeping, the restaurant staff, butlers, and everyone working behind the scenes—provided outstanding service. Everyone was warm, professional, attentive, and always willing to go the extra mile.

A special thank you to Sheenah at reception, who was absolutely wonderful. She welcomed us with genuine warmth, recognised us as returning guests, and made us feel at home from the moment we arrived. Her professionalism, kindness, and attention to detail are exceptional, and she is a real credit to Raffles Makati.

It's rare to find a hotel that delivers such consistently excellent service across every department, but Raffles Makati does exactly that. Our second stay was every bit as memorable as the first, and we already look forward to returning again.

Thank you to the entire team for another outstanding experience.

Seamless experience from check-in to in-room dining and butler service. Special mention to the Chief Happiness Officer, Thompson the black retriever. I want to commend Butler Isah and Butler Marcel for their outstanding service.

The perfect hotel experience. All the staff are friendly and courteous. The hotel is immaculately clean location is great