Artis Hotel & Spa

Hotels
8.6 (192 reviews)
Sitaniec 1 , Zamość , pl

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great food and breakfast variety
Friendly and helpful staff
Good location
Nice amenities like spa and gym
Cons:
Room cleanliness issues
Sauna setup needs improvement
Some room configurations less than ideal

Categories

Cleanliness
7.6
Issues mentioned with cleanliness in the room, mold in the shower.
Service
9.1
Staff is friendly and helpful based on multiple reviews.
Location
9.1
Convenient location, easy access and close to the historic town.
Room Quality
8.1
Some feedback on room configuration and comfort but generally acceptable.
Amenities
8.6
Good facilities including a spa and gym, with some issues like sauna setup.
Value for Money
8.6
Generally good value considering amenities and location.
Food and Beverage
9.1
Breakfast selections praised, with overall good food quality.
Overall Experience
8.6
Overall a pleasant stay with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:59

Property Description

Luxurious Accommodation

The 4-star Artis Hotel & Spa provides a lavish stay with modern rooms featuring high-quality amenities. Each room is equipped with air-conditioning, a coffee/tea set, an LCD TV, and a spacious bathroom, ensuring a comfortable and relaxing experience for guests.

Family-Friendly Facilities

Ideal for families, the hotel offers an outdoor playground, Kids’ club, and Gaming Room, keeping the little ones entertained throughout their stay. Parents can unwind knowing their children are having a great time in a safe and enjoyable environment.

Relaxation and Dining

Guests can indulge in relaxation at the on-site spa center, complete with massage services, saunas, and a steam bath. After unwinding, they can enjoy a delicious buffet breakfast at the elegant restaurant, serving a variety of Polish and European dishes. The hotel bar is perfect for unwinding with a drink or quality wine.

Ready to experience luxury and comfort at Artis Hotel & Spa? Book your stay now for an unforgettable getaway.

Important information:

Please note that the property organizes music events and some noise is to be expected.

Due to the change in tax regulations, the tax number should be provided before paying the fee. After printing the fiscal receipt without a tax identification number, it will not be possible to issue an invoice. If you need an invoice, please provide your details when making your reservation.

Please note that children acompanied with adults need to provide a valid ID/government-issued ID/passport/student ID at check-in.If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: WAW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs PLN 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 6 years old stay for 65 zł per person per night when using an existing bed.
    Children from 7 years old to 17 years old stay for 130 zł per person per night when using an existing bed.
    Children up to and including 3 years old stay for free when using an available extra bed.
    Children from 4 years old to 6 years old stay for 65 zł per person per night when using an available extra bed.
    People 7 years old and over stay for 130 zł per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 192 reviews
Cleanliness: 7.6
Service: 9.1
Location: 9.1
Room Quality: 8.1
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 9.1
Overall Experience: 8.6
A
Adamiak • solo_traveller • de
10
2026-06-24 • via Nuitee
G
George • family_with_children • il
10
2026-06-21 • via Nuitee
B
BELLA • solo_traveller • il
10
2026-06-21 • via Nuitee
S
SERHII • solo_traveller • ua
8
Pros:

Смачний сніданок

2026-06-18 • via Nuitee
O
Oleksandr • solo_traveller • ua
7
2026-06-18 • via Nuitee
B
Beata • solo_traveller • pl
10
2026-06-16 • via Nuitee
L
Lidia • family_with_children • pl
5
2026-06-07 • via Nuitee
M
MAGDALENA • solo_traveller • pl
5
2026-06-07 • via Nuitee
M
Mile • couple • rs
10
2026-06-03 • via Nuitee
R
Robert • couple • pl
9
Ogólnie, pozytywne wrażenie.
Pros:

Sekcja basen & spa. Bardzo duża sala gym. Wyjątkowy, szeroki wybór śniadaniowy.

Cons:

Pokoje i ich wystrój swoje najlepsze lata mają za sobą.

2026-05-31 • via Nuitee
K
krzysiek851024 • solo_traveller • pl
6
Pros:

Obsługa hotelu pierwsza klasa i jedzenie pyszne polecam!!!.

Cons:

Niestety jest duży minus jak na hotel z czterema gwiazdami nie polecam przyjeżdżać w weekend z rodzin bo co noc sa imprezy okolicznosciowe na dole np. Wesela,urodziny itp.W piatek muzyka grala po 22.00 i w sobote w nocy rowniez bardzo glośno muzyka grała do 23.30 przez co dzieci nie mogły spać.Muzyka przestała grać dopiero po interwencji aby ściszyć bo goście nie mogą spać. Jak na tą cenę jaka zapłaciłem za nocleg porażka zapomnieli o klientach hotelu którzy chcą odpocząć.

2026-05-25 • via Nuitee
A
Artur • solo_traveller • pl
10
2026-05-24 • via Nuitee
I
Izabela Edyta Kowal • solo_traveller • pl
8
Pros:

Bardzo dobre śniadania, duża różnorodność, można sobie zrobić sok świeżo wyciskany każdy znajdzie coś dla siebie. Czajnik w pokoju kawa, mleczko do kawy, herbata. Wygodne łóżko.

Cons:

Pokoje ok choć lata świetności mają za sobą Brak wody mineralnej lub dystrybutora

2026-05-21 • via Nuitee
P
Paweł • solo_traveller • pl
4
Pros:

Zabrakło czytelnej informacji, że cena pobytu w hotelu nie obejmuje parkingu i że jest on dodatkowo płatny. Sam fakt dodatkowej opłaty za parking nie jest problemem — wiele hoteli stosuje takie rozwiązanie i jest to zrozumiałe. Niestety tutaj zabrakło wyraźnej informacji w miejscu, gdzie byłaby łatwo zauważalna podczas rezerwacji, co pozostawiło niesmak.

Dodatkowo w hotelu wyczuwalny był zapach dymu papierosowego zmieszany z intensywną chemią używaną do sprzątania.

Na plus zdecydowanie śniadania — bardzo dobre i różnorodne. Strefa spa również na dobrym poziomie.

2026-05-21 • via Nuitee
A
Andrzej • couple • pl
10
2026-05-19 • via Nuitee
K
katarzyna • couple • pl
7
2026-05-17 • via Nuitee
H
Hanna • extended_group • pl
7
2026-05-15 • via Nuitee
P
Piotr • couple • pl
8
2026-05-15 • via Nuitee
R
Robert • solo_traveller • pl
10
Pros:

Wspaniała kuchnia.

2026-05-03 • via Nuitee
P
Paweł • solo_traveller • pl
10
Polecamy hotel.
Pros:

Świetny hotel. Basen i różnego rodzaju sauny - rewelacja. Śniadanie w resuscytacja przepyszne. Polecamy!

Cons:

Było słychać imprezę (głośną muzykę) z sąsiedniego pokoju. Przy małym obłożeniu, jakie miało miejsce podczas naszego pobytu powinien być chyba inny system przydzielania pokoi, tak żeby nie dawać sąsiednich bezpośrednio przez ścianę.

2026-05-03 • via Nuitee