Hôtel Alpes & Lac

Hotels
8.4 (2372 reviews)
Place de la Gare 2 , Neuchâtel , CH
+41 32 723 19 19

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
High prices
Breakfast service inconsistencies

Categories

Cleanliness
7.99
Generally clean with a few concerns regarding room amenities.
Service
8.96
Staff was helpful, friendly, and attentive.
Location
9
Excellent location with great views and proximity to transport.
Room Quality
8.45
Rooms are comfortable but varied in quality.
Amenities
8.48
Good amenities including coffee machines, though some aspects missing.
Value for Money
7.94
Value is decent but some find pricing high relative to amenities.
Food and Beverage
7.99
Food was good, but there were complaints about breakfast service.
Overall Experience
8.36
A pleasant stay overall with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:51

Property Description

Stunning Views
Hotel Alpes & Lac offers breathtaking views of Neuchatel's rooftops or Lake Neuchatel, providing a picturesque backdrop for your stay.

Convenient Location
Situated opposite the main train station, guests can easily explore nearby cities like Bern and Lausanne, with quick access to various attractions and transportation hubs.

Gastronomic Delights
Indulge in a delicious culinary experience at the hotel's restaurant, serving a rich buffet breakfast with local products. For a memorable dining experience, savor your meal on the terrace while taking in the panoramic views.

To experience the beauty, convenience, and culinary delights of Hotel Alpes & Lac, book your stay now.

Important information:

The "Schweizer Postcard" is accepted as means of payment.

Please note that when booking more than 3 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GVA

Location

Guest Reviews

8.4
Based on 2372 reviews
Cleanliness: 7.99
Service: 8.96
Location: 9
Room Quality: 8.45
Amenities: 8.48
Value for Money: 7.94
Food and Beverage: 7.99
Overall Experience: 8.36
S
Simon • solo_traveller • ch
5
2026-09-19 • via Nuitee
S
Sandra • solo_traveller • nl
7
2026-09-17 • via Nuitee
M
Markus Krieger Page • extended_group • ch
8
Pros:

Terasse mit Aussicht auf den Lac de Neuchatel war grandios!

2026-09-16 • via Nuitee
M
Monique • couple • lu
8
2026-09-14 • via Nuitee
C
CESAR • solo_traveller • br
7
Pros:

The hotel is conveniently located right next to the train station, which makes getting around very easy.

Cons:

The rooms are accessed from outside, and the breakfast is quite basic, with only a few options available.

2026-09-13 • via Nuitee
G
Geraldine • couple • ch
8
très bien
Pros:

Belle vue

Cons:

Petit-déjeuner assez basique

2026-09-12 • via Nuitee
B
Bergandi • solo_traveller • it
10
2026-09-12 • via Nuitee
S
Stefan • couple • ch
8
Eigentlich alles gut, nur das Zimmer zur Strasse hin ist sehr laut.
Pros:

Lage sehr zentral, super Aussicht bei der Frühstücksterrasse. Sauber, zweckmässig, schlanker Checkin. Wir haben im Annex gewohnt, der ist ziemlich neu.

Cons:

Wir hatten ein Zimmer zur Strasse hin. Der Lärm drang trotz geschlossener Fenster ins Zimmer, praktisch die ganze Nacht durch. Die Zimmer sind zwar sauber, aber es ist alles schon sehr kühl und funktional gehalten. Das Bett war ziemlich schmal und es gab nur eine dünne Decke für zwei Personen.

2026-09-12 • via Nuitee
U
Ursula • couple • ch
7
Pros:

Molto funzionale ed elegante. Terrazza per le colazioni spettacolare.

Cons:

Camera verso la stazione un po' rumorosa la notte.

2026-09-11 • via Nuitee
D
Doris • solo_traveller • ch
9
Nach der Renovation ein neues Erlebnis - einfach toll mit dieser Aussicht und Lage!
Pros:

Super schöne Zimmer- Lage perfekt beim Bahnhof und sehr schnell im Zentrum - zu Fuss oder mit Standseilbahn

Cons:

Beim Frühstück müsste eine zusätzliche Person vor Ort sein. Sie war sehr freundlich, doch schafft eine Person nicht allem gerecht zu werden.

2026-09-10 • via Nuitee
M
Maria Isabel • couple • ch
1
Repugnante
Pros:

El personal fue amable y atento, educado

Cons:

La limpieza de la habitacion, el mando de la tele sin pilas, el minibar calienta en lugar de enfriar, las camas se separan con el mas minimo movimiento por lo cual hace inutil juntar dos para formar una cama doble. Los champus del baño casi gastados, filtro de la ducha lleno de pelo y asqueroso. Filtro del aire del baño casi con un ecosistema propio de la cantidad de suciedad que tenia.

2026-09-09 • via Nuitee
G
GERARD • solo_traveller • fr
9
Pros:

L'emplacement et la vue

2026-09-09 • via Nuitee
M
Maurice • family_with_children • fr
8
très bien
Pros:

proximité gare et parking

2026-09-09 • via Nuitee
P
Patricia • couple • ch
10
Pros:

Die Terrasse war einfach grandios. Frühstück auf dieser Terrasse mit diesem Blick ist Ferien pur.

2026-09-08 • via Nuitee
H
Heidi • solo_traveller • fr
10
Pros:

Très bel Hôtel avec une vue exceptionnelle sur le lac et très belle terrasse....
Nous avons dîné au restaurant de l'hôtel, excellent .!
Un grand bravo au personnel très attentionné.
Je recommande vivement..

2026-09-08 • via Nuitee
P
Pollyanna • couple • ch
10
Excellent em tout: localisation, propreté, confort
Pros:

Un établessiment bien localisé, les foncionnaires gentilles et attencieux au client. Bon pétit-déjeuner. Vue de la chambre. Propreté et organisation de la chambre et de tout le batiment. Je conseil et moi je reviendrai en autre opportunité.

Cons:

rien á ajouter

2026-09-07 • via Nuitee
J
Jacques • solo_traveller • ma
10
2026-09-07 • via Nuitee
G
guylaine • solo_traveller • ch
8
2026-09-06 • via Nuitee
E
Emine • couple • ch
10
2026-09-05 • via Nuitee
F
Franco • couple • it
9
Sicuramente da considerare se si soggiorna a Neuchatel
Pros:

Posizione con vista fantastica su lago di Neuchatel e corona delle Alpi sullo sfondo, varrebbe una stella in più.
Staff di aiuto (una signora parlava ottimo Itlaiano). Lungolago raggiungibile a breve a piedi, e ritorno con funicolare.
Colazione adeguata al prezzo, e possibile sulla terrazza panoramica.
Pulizia e silenzio, nonostante la vicinanza alla stazione ferroviaria.
Posteggio della stazione utilizzabile a tariffa convenzionata con l'albergo, e con possbilità ricarica auto elettrica.

Cons:

Copriletto che fa sudare.

2026-09-04 • via Nuitee