Hôtel Alpes & Lac

Hotels
8.4 (2327 reviews)
Place de la Gare 2 , Neuchâtel , ch
+41 32 723 19 19

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
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Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
High prices
Breakfast service inconsistencies

Categories

Cleanliness
7.99
Generally clean with a few concerns regarding room amenities.
Service
8.96
Staff was helpful, friendly, and attentive.
Location
9
Excellent location with great views and proximity to transport.
Room Quality
8.45
Rooms are comfortable but varied in quality.
Amenities
8.48
Good amenities including coffee machines, though some aspects missing.
Value for Money
7.94
Value is decent but some find pricing high relative to amenities.
Food and Beverage
7.99
Food was good, but there were complaints about breakfast service.
Overall Experience
8.36
A pleasant stay overall with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:51

Property Description

Stunning Views
Hotel Alpes & Lac offers breathtaking views of Neuchatel's rooftops or Lake Neuchatel, providing a picturesque backdrop for your stay.

Convenient Location
Situated opposite the main train station, guests can easily explore nearby cities like Bern and Lausanne, with quick access to various attractions and transportation hubs.

Gastronomic Delights
Indulge in a delicious culinary experience at the hotel's restaurant, serving a rich buffet breakfast with local products. For a memorable dining experience, savor your meal on the terrace while taking in the panoramic views.

To experience the beauty, convenience, and culinary delights of Hotel Alpes & Lac, book your stay now.

Important information:

The "Schweizer Postcard" is accepted as means of payment.

Please note that when booking more than 3 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GVA

Location

Guest Reviews

8.4
Based on 2327 reviews
Cleanliness: 7.99
Service: 8.96
Location: 9
Room Quality: 8.45
Amenities: 8.48
Value for Money: 7.94
Food and Beverage: 7.99
Overall Experience: 8.36
S
Sylvie • solo_traveller • ch
8
Pros:

L'emplacement, la vue, la tranquilité, le service

Cons:

Les tableaux dans le couloir de l'annexe donnaient une atmosphère macabre et triste. Vraiment dommage

2026-08-15 • via Nuitee
S
Sandro • solo_traveller • us
9
i like how lowkey it is.. simple, discrete and cordial.
Pros:

location is great with the lake view and the car parking for $10 is very good.

Cons:

no AC was quite an issue... room very hot at nigh and poor sleep quality ..

2026-08-13 • via Nuitee
M
Michèle • family_with_children • ch
9
2026-08-13 • via Nuitee
M
Mylene Paris • family_with_children • fr
8
2026-08-13 • via Nuitee
J
Joana • solo_traveller • es
7
2026-08-13 • via Nuitee
S
Sophie • couple • fr
7
Bonne expérience grâce au personnel
Pros:

Très belle situation, nous avons été surclassé vue sur lac. Personnel hyper agréable

Cons:

Par temps de canicule, les chambres sous les toits restent étouffantes

2026-08-12 • via Nuitee
N
NELLY • couple • fr
8
Parfait il manquait la Clim mais pour une nuit nous n allons pas nous plaindre non plus !
Pros:

L emplacement la propreté l accueil le personnel

Cons:

Pas de Clim

2026-08-12 • via Nuitee
M
Marietta • solo_traveller • ch
9
Sauberes und komfortables Hotel für einen Aufenthalt in der Stadt, direkt am Bahnhof gelegen
Pros:

aeusserst sauber, grosszuegiges Zimmer mit herrlicher Aussicht. Ebenso beeindruckend die Terrasse, auf der wir das Frühstück genossen haben.

Cons:

sehr heisses Zummer, keine Klimaanlage

2026-08-11 • via Nuitee
C
Christiane • extended_group • ch
7
Ok
Pros:

C’est allé, la personne au service a été un peu surmenée. Elle n’arriverai pas à remplir régulièrement et les quelques peu de fruits étaient pas frais

Cons:

voir au-dessus > petit déjeuner

2026-08-11 • via Nuitee
K
Katrien • family_with_children • nl
10
2026-08-11 • via Nuitee
C
Carine • couple • ch
10
Pros:

La vue

2026-08-10 • via Nuitee
C
Clarissa • solo_traveller • ch
8
2026-08-10 • via Nuitee
A
André • solo_traveller • nl
9
Pros:

Vriendelijke receptionisten die goed meemaakten over onze plannen en advies gaven.
Prachtig uitzicht op het meer vanaf het panoramaterras van het hotel.
Ligging naast het station en bushalte, zodat je makkelijk kon reizen.

Cons:

Het dekbed was best smal voor 2 personen..

2026-08-10 • via Nuitee
N
Nicole • solo_traveller • ch
8
2026-08-10 • via Nuitee
H
Heidi • solo_traveller • ch
8
2026-08-10 • via Nuitee
U
Urs • couple • ch
8
2026-08-10 • via Nuitee
S
Sabrina • couple • ch
8
Ein gelungener Aufenthalt mit Aussicht auf den See.
Pros:

Der Standort ist sehr praktisch, nahe am Bahnhof gelegen und zu Fuss ist es auch nicht weit an die Seepromenade.

Cons:

Die Möwen die beim Frühstück neben der Terasse lauern.

2026-08-10 • via Nuitee
T
Thomas • solo_traveller • ch
8
Facilité d'accès, accueil sympathique et professionnel, très bien pour séjour actif
Pros:

La vue sur le lac, le confort de la literie

Cons:

Amélioration : mettre une climatisation dans la chambre

2026-08-09 • via Nuitee
V
Venzin • solo_traveller • ch
8
2026-08-08 • via Nuitee
F
Frederic • solo_traveller • fr
8
2026-08-08 • via Nuitee