Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location near beach and restaurants
Friendly and helpful staff
Cons:
Cleaning standards need improvement
Breakfast options are limited and low quality

Categories

Cleanliness
5.64
Multiple reviews mentioned dirty mirrors, dead bugs and overall poor cleaning standards.
Service
9.11
Staff were frequently described as friendly and helpful, particularly mentions of Champi and Jane.
Location
9.15
The location is praised for its proximity to Surin beach and local amenities.
Room Quality
7.6
Rooms are generally clean and spacious, but some mention noise and issues with the air conditioning.
Amenities
8.13
Some amenities like the pool and gym are appreciated, but overall maintenance is lacking.
Value for Money
6.59
Given the price and quality, several reviews express that the hotel is overpriced for what it offers.
Food and Beverage
5.64
Reviewers consistently found the breakfast choices poor and disappointing.
Overall Experience
8.11
Despite various issues, several guests had a pleasant stay enjoying the location and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:25

Property Description

Luxurious Beachfront Location
Holiday Inn Resort Phuket Surin Beach, an IHG Hotel, offers modern rooms with free WiFi just steps away from stunning Surin Beach.

Family-Friendly Amenities
Renovated in 2018, the resort boasts private balconies, 3 pools with water slides, and Siam Adventure Club for island tours and kids' activities.

Entertainment and Relaxation
Enjoy cinema rooms, spa massages, and diverse dining options including buffet breakfast at Asia Alive. Unwind at this beach oasis with a massage or fitness class.

Experience a beachfront paradise at Holiday Inn Resort Phuket Surin Beach - Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 7 years old to 12 years old stay for THB 800 per person per night when using an available extra bed.
    People 13 years old and over stay for THB 1,200 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 416 reviews
Cleanliness: 5.64
Service: 9.11
Location: 9.15
Room Quality: 7.6
Amenities: 8.13
Value for Money: 6.59
Food and Beverage: 5.64
Overall Experience: 8.11
P
PRIYA MERRY couple ae
10
Pros:

The staff and service were excellent, topped up by the quality of spa and food. The room was exquisite and the property in whole was such a great place to be at. The individuals make difference as they say, and Ms. Jane from FO Ms. Champi from F&B made sure of the difference from a normal property to a great Resort experience.

2026-06-18 via Nuitee
P
Peter Hamilton solo_traveller za
9
Pros:

Excellent breakfast options
Friendly and accommodating manager and staff
The hotel offers everything one would need.
Enjoyed it enough to return later and finish off our holiday

Cons:

The pool closed at 19h00

2026-06-16 via Nuitee
G
Gabriele family_with_children it
10
Lovely, clean, and calm place. Friendly staff, especially Champi and Chris. Kid-friendly and highly recommended! Or: G
Pros:

Very nice, calm, and clean place. The staff are extremely supportive and welcoming, especially Champi and Chris, who provided excellent service. The atmosphere is relaxing, and it’s also very kid-friendly, which made the experience even more enjoyable. Highly

2026-06-15 via Nuitee
D
Danielle couple in
10
Pros:

Champi is a superstar ! She made sure we were very comfortable. She gave us good recommendations to shop and eat and for sightseeing as well . I had my bday and was surprised by a cake during breakfast with the staff singing for me ! The room was decorated as well! It was very sweet and touching ! Our room was spacious and so comfortable! The massage was so good as well !

Cons:

The food could be better .

2026-06-10 via Nuitee
G
GEORGII solo_traveller ru
10
2026-06-08 via Nuitee
I
Irene solo_traveller sg
9
Pros:

The friendly staff that accommodate my request. The room service for dinner is very nice.

Cons:

The resort floor should have some anti slip flooring. It's very slippery when raining.

2026-06-07 via Nuitee
D
Dane couple qa
10
2026-06-03 via Nuitee
R
Ravi family_with_children in
10
We had an amazing holiday experience at Hotel Holiday Inn Surin Beach , Phuket last week . Special thanks to Manager Ms.
Pros:

excellent service

2026-05-31 via Nuitee
R
Ravi family_with_children in
10
We had an amazing holiday experience at Hotel Holiday Inn Surin Beach , Phuket last week . Special thanks to Manager Ms.
Pros:

excellent location.
amazing staff
Exceptional hospitality 

special thanks to
1. Ms. Champi & her team :- thakshina, feen,
2. Medical team- opor, mas
3. Sac team - peach

Cons:

nothing to mention

2026-05-31 via Nuitee
A
Arshik solo_traveller qa
7
Pros:

The pool, halal food availability, friendly staff, willingness to help. Larger room with a living hall and a balcony.

Cons:

The room service was not good, needs improvement.

2026-05-31 via Nuitee
T
Tode Delev solo_traveller au
1
Avoid this place
Pros:

Staff were very nice and approachable

Cons:

Everything else,run down hotel , moldy rooms,dirty carpets, uncomfortable matress,low water pressure if you are higher floors,roof leaking ,,save your hard earned money for a better hotel.The area is very quiet in the low season we ended up getting transport to kata and karon most nights,even next door Kamala area is much better option with kids.Avoid this property

2026-05-30 via Nuitee
D
Dane family_with_children qa
10
Our stay was a perfect blend of comfort, adventure, and unforgettable memories all wrapped into one.
Pros:

Our stay at Holiday Inn Surin Beach was nothing short of amazing. This hotel is incredibly family-friendly, with so much to do whether the sun is shining or the rain is pouring. They had foam pool party for the kids (and adults), it was lots of fun and laughter!

We were delighted to be upgraded for free, which made our experience even more special. The staff were consistently warm, friendly, and helpful, going above and beyond to make us feel welcome. Every morning at breakfast, we were treated to free iced cappuccinos — such a thoughtful touch that made our mornings even brighter.

From the entertainment manager to the F&B manager, and every single staff member we encountered, the service was outstanding. Their genuine hospitality and attention to detail made our stay unforgettable. Holiday Inn Surin Beach truly exceeded our expectations and created wonderful family memories we’ll cherish.

Cons:

Nothing - pure bliss!

2026-05-30 via Nuitee
A
Ann family_with_children ae
10
WONDERFUL STAY!⭐️⭐️⭐️⭐️⭐️
Pros:

Wonderful stay! The hotel is very clean, kids-friendly, and perfect for families. The staff are incredibly kind, welcoming, and always ready to help. We felt comfortable throughout our stay and truly appreciated the excellent service. Highly recommended, and we would love to come back again!

2026-05-30 via Nuitee
J
Jemma Anne couple my
10
Pros:

People first is clearly the philosophy of the team and everyone we encountered was friendly, helpful and passionate, creating a fantastic atmosphere at the property. Location was perfect for us with plenty of places to explore within walking distance orna short grab ride away. Would definitely return to this property.

Cons:

Make sure you bring bug spray in wet season as mosquitos in the area are inevitable!

2026-05-30 via Nuitee
I
ITTIKORN solo_traveller th
10
2026-05-28 via Nuitee
M
Murat solo_traveller de
8
Pros:

Die Zimmer sind groß und gut ausgestattet.

Cons:

In der Umgebung nicht viel los.

Nichts los in der Umgebung. Für Familien mit Kindern sehr gut geeignet

2026-05-26 via Nuitee
S
STEPHANE PASQUIER family_with_children be
8
Tres sympa
2026-05-25 via Nuitee
Y
yasir couple ae
10
شكرا لجميع موظفين هوليدي ان سورين
Pros:

اونر الفندق والموظفين جميعا والخدمه والمرافق

Cons:

لا يوجد ابدا

2026-05-25 via Nuitee
Y
yasir couple ae
10
من افضل الفنادق لدي ولي زيارات اخرى
Pros:

مدير الفندق وجميع الموظفون وكل شي كان جميل ولا يوصف

Cons:

لا يوجد ابدا

2026-05-22 via Nuitee
A
ABDULLAH couple sa
5
2026-05-22 via Nuitee