Hildegard Hotel

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Der Aufzug -> Geschwindigkeit + Räumlichkeit

the room was ok but the bathroom was not clean. there was a very bad smell in it, even if the window was opened all the time. i guess it was from shower drain, really really badly.
Unfortunately, taking a shower in the evenings after beach was not a pleasant experience, as the shower walls were not clean

Extremely disappointing stay
1. DO NOT BOOK THE HOTEL EXPECTING TO USE THE POOL.
2. IT IS FROWNED UPON TO EAT ANYWHERE BUT AT THE HOTEL.

I have to say I am extremely disappointed with our stay at Hildegard Hotel and, based on our experience, I would not recommend it.
The hotel is split into two buildings. We stayed in the building adjacent to the main reception.
From the very first morning, the experience was disappointing. There were not enough tables for guests to sit at breakfast, and the breakfast selection was extremely poor. There were two juices, some salad, one cake, chips, sausages and only two types of bread to choose from. It was nothing like what we expected from a hotel stay.
However, the biggest issue was the electricity outage.
At around 9.30am, the electricity went off and we were told it would only be for approximately four hours. In reality, it did not return until 5:28pm — over eight hours later.
We were staying on the top floor with three children. Because there was no electricity, there was no lift, meaning we had to use the stairs throughout the day. There was no air conditioning, no TV and no way to charge our phones or other devices. In the middle of the heat, this was extremely difficult, particularly with children.
The shower water was extremely cold. At first, in the heat, we thought this might actually be a relief, but it was so cold that it was difficult for the children to shower.
What made the situation worse was the lack of communication. We were initially told the electricity would only be off for four hours, but there was no update explaining how long the outage was actually going to last. There was no generator or alternative way of providing relief from the heat or allowing guests to charge their devices.
Of course, we could go outside, and we did for the 4 hours, but with three children there wa only so much time we could spend outdoors in that heat. We were paying to stay in a hotel and expected the basic facilities to be avai

La nostra camera all’ultimo piano non era raggiungibile dall’ascensore per un piano

За 5 дней ни разу не убрали в номере, хоть мы нажимали на табло в номере, что нужна уборка, и на ресепшн говорили, что нужна уборка. Полотенца были грязные в пятнах и разводах, попросили заменить, но на замену получили не лучше. Из кучи полотенец удалось выбрать несколько нормальных, которыми и пользовались все дни. Мусор пришлось выбрасывать самим. Туалетную бумагу пришлось просить. Завтраки очень скудные: обжаренная колбаса/сосиски, картошка, овощи, бёреки, оливки/маслины, хлеб, мезе. Омлет был не каждый день. Наш номер был на 4 этаже, а лифт только до 3 этажа- дальше пешком. Бассейна 2, но они очень маленькие (узкие и не длинные). В день отъезда не было света, кондей и лифт не работали, мыться пришлось с телефоном. Трансфер заказали на ресепшн, там программа сама высчитывает время выезда, даже надо вводить данные билета на самолет, только вот не учитывается, что трансфер заезжает в кучу отелей и собирает людей, в итоге мы опоздали на самолет (так что пользоваться их трансфером не рекомендуем)

The cleanliness could definitely be improved. When we checked in, I already had doubts whether the floor had been properly cleaned. During our 8-day stay, the room was cleaned only once, when the towels were changed and toilet paper was provided, despite leaving the “Please clean the room” sign on the door. Considering how easy it is to bring sand into the room from the beach, more regular cleaning would have been appreciated.

The breakfast was also rather average. We travel to different parts of Turkey quite often, and compared with other Turkish hotels we have stayed at, this was one of the less impressive breakfasts in terms of both variety and quality.

Overall, the stay was okay, but there is definitely room for improvement, especially regarding housekeeping and breakfast.

The only small downside was the breakfast. It was good, but we would have liked to see a bit more variety in the selection.