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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Sauna
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Dry cleaning
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Massage services
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Spa/wellness center
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Babysitting/child services
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Valet parking
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Accessible parking
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Parking garage
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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ATM/cash machine on site
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Electric vehicle charging station
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Toilet with grab rails
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Lower bathroom sink
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Public Bath
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Wine/champagne
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Airport drop off
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Airport pick up
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Coffee Shop on site
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Pet bowls
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Steam room
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Pet basket
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Personal trainer
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Shuttle service
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Laundry washed per local authority guidelines
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
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Broadcast Live sport events
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Temporary art galleries
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Live Aqua Urban Resort Mexico offers elegant rooms equipped with modern amenities such as air conditioning, coffee machines, and complimentary toiletries. The 100% smoke-free environment ensures a refreshing stay for all guests.
Cutting-Edge Technology
Experience the convenience of state-of-the-art digital systems at Live Aqua Urban Resort Mexico, allowing guests to personalize their ambiance. Stay connected with complimentary high-speed WiFi throughout the property.
Prime Location
Situated in the prestigious Bosques de las Lomas district near Santa Fe's business zone, the hotel is a short drive from Paseo de la Reforma Avenue, providing easy access to the city center and exclusive shopping and dining options.
Book your stay at Live Aqua Urban Resort Mexico for a luxurious and tech-savvy retreat in Mexico City.
Please note that the property offers guest access with a guide dog.
This property only accepts dogs as pets with a maximum of 20 kg or 2 dogs with a combined weight of 20 kg.
In compliance with Mexico City tourism regulations, all guests must present official photo identification and provide contact information. Minors must present a document that allows for their identification (passport, school ID, CURP, or birth certificate), and indicate their relationship to the accompanying adult.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
Private parking is possible on site (reservation is needed) and charges may be applicable.
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 10 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
People 3 years old and over stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
Comodidad
The majority of the staff are very kind. The spa is excellent.
I made the concierge aware that I was recovering from major surgery as part of my cancer treatment and asked to extend my stay for several hours so that I could rest before taking an overnight flight. They charged me 50% of the room cost for four extra hours but did not update my room card to reflect this. I got locked out of my room with half my possessions in the corridor and half still in the room. I asked for help from housekeeping and she treated me with contempt - walking over to me with performative slowness and then telling me to go down to reception and deal with it myself. It took me literally begging her multiple times to call down to reception using the radio to confirm it was my room. She truly did not care at all about my situation. I don't expect to be treated like this at a hotel.
The room itself, a suite, was a little tired - furniture and flooring with damage to it. The hairdryer was missing the attachment. I felt like the suite had only been cleaned hastily.
Check in was from 3pm and I indicated in my booking that I would arrive at that time, yet when I got there, my room was not ready. Suites have lower occupancy rates than regular rooms so I'm not clear how mine wasn't ready when I arrived. I thought it was a bit cheeky to charge me to extend my stay into the afternoon on checkout day when they had not honoured my check in time and pretty much stole an hour from me.
Me dejé mis AirPods y no me los entregaron
Tiene mucho confort y buen estilo
Es distante de areas turisticas y hay mucho trafico
Really a top notch hotel in every metric possible. Good service, excellent and very comfortable rooms. Quiet. Lovely place
Great food at the restaurant. Amazing service from ulysis!
Es cómodo
Sin comentarios
Amazing, great service, beautiful place, fabulous room ambience and decoration.
Its restaurant Carnivore in the lobby offers a delicious breakfast, and Ricardo gave an excellent customer service and attention.
Basically everything and everyone.
Ulises was very kind staff at breakfast
Ulises provided an excellent service.
I booked a room here based on the proximity to several week long wedding events. The design is modern, elegant, and comfortable. Spacious and comfortable rooms plus the nearby Paseo Arcos Bosques was convenient for easy access to ATMs, hair salons, and bars for meeting friends over coffee or drinks. The staff is kind, professional, and multi-lingual which helps make my stay easier and relaxing. Francisco, who brought my room service orders, was kind, efficient, and professional— offering cultural suggestions and remembering my unique requests. I would definitely stay here again.
La atención de todo el personal del hotel es excepcional.
Todo.
Nada.
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