Live Aqua Ciudad de Mexico Bosques de las Lomas

Hotels
•
Live Aqua
9.4 (291 reviews)
Avenida Paseo de los Tamarindos Numero, 98. Colonia Bosques de las Lomas , Mexico City , MX
+52 800 504 5000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent and attentive staff/service (Andrea, Ulysis noted)
Prime location adjacent to Paseo Arcos Bosques mall
Wide and high-quality dining options nearby and in-house
Comfortable, elegant rooms and stylish property
Excellent spa and strong amenities
Great breakfast and restaurant service
Cons:
Occasional housekeeping lapses and visible room wear
Privacy issue with glass bathroom doors in some rooms
Charges for extended hours/checkout handling concerns
Lost-property not returned (AirPods) reported by a guest
Some guests note distance from tourist areas and traffic

Categories

Cleanliness
8.6
Generally comfortable and well maintained, but one guest described a hastily cleaned suite, missing hairdryer attachment and signs of wear, indicating occasional lapses in housekeeping.
Service
10
Staff are repeatedly praised (Andrea at front desk, Ulysis, attentive personnel) and described as solution-oriented and respectful; there are a few isolated negative interactions (concierge/housekeeping incident), but the majority of feedback on service is excellent.
Location
10
Outstanding location next to Paseo Arcos Bosques mall (multiple dining, shopping and workout options a short walk away); consistently highlighted as a major asset.
Room Quality
9
Rooms described as elegant, comfortable and stylish by many guests, though one suite showed furniture/flooring damage and a glass bathroom door raised privacy concerns.
Amenities
9.8
Spa is noted as excellent; on-site and adjacent amenities (restaurants, Pilates, bakery, shops) are strong contributors to the guest experience.
Value for Money
8.2
Perceived value is mixed: several guests praise the stay as five-star, but others cite the tariff, unexpected extra-hour charges, and a negative lost-property outcome as detracting from value.
Food and Beverage
10
Food options receive high praise — both hotel restaurant/breakfast and numerous high-quality dining choices in the adjacent mall (Nobu, Puerto Madero, Shake Shack, etc.)— guests highlight excellent restaurant service and offerings.
Overall Experience
9.6
Predominantly described as a top-notch, five-star stay with elegant ambiance and comfort; isolated service/housekeeping and value issues slightly temper an otherwise excellent overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Luxurious Accommodations
Live Aqua Urban Resort Mexico offers elegant rooms equipped with modern amenities such as air conditioning, coffee machines, and complimentary toiletries. The 100% smoke-free environment ensures a refreshing stay for all guests.

Cutting-Edge Technology
Experience the convenience of state-of-the-art digital systems at Live Aqua Urban Resort Mexico, allowing guests to personalize their ambiance. Stay connected with complimentary high-speed WiFi throughout the property.

Prime Location
Situated in the prestigious Bosques de las Lomas district near Santa Fe's business zone, the hotel is a short drive from Paseo de la Reforma Avenue, providing easy access to the city center and exclusive shopping and dining options.

Book your stay at Live Aqua Urban Resort Mexico for a luxurious and tech-savvy retreat in Mexico City.

Important information:

Please note that the property offers guest access with a guide dog.

This property only accepts dogs as pets with a maximum of 20 kg or 2 dogs with a combined weight of 20 kg.

In compliance with Mexico City tourism regulations, all guests must present official photo identification and provide contact information. Minors must present a document that allows for their identification (passport, school ID, CURP, or birth certificate), and indicate their relationship to the accompanying adult.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Guest Reviews

9.4
Based on 291 reviews
Cleanliness: 8.6
Service: 10
Location: 10
Room Quality: 9
Amenities: 9.8
Value for Money: 8.2
Food and Beverage: 10
Overall Experience: 9.6
A
Alan • couple • mx
10
2026-10-21 • via Nuitee
A
Alonso • solo_traveller • co
10
2026-10-19 • via Nuitee
R
Rosalia • couple • es
10
2026-10-16 • via Nuitee
L
Lucas Izcue • family_with_children • cl
10
2026-10-15 • via Nuitee
A
Armida • family_with_children • us
10
Fabulous Weeknd Stay
Pros:

Five stars for Live Aqua at Los Bosques in Mexico City. The hotel itself and the surrounding area were fantastic — easily one of the best stays I've had. What really made it was the mall right nearby, Paseo Arcos Bosques, about a five-minute walk. It has restaurants on both the first and second levels, which I wish I'd known before the trip because it meant we barely needed to leave. For food, there's Shake Shack if you want a familiar American burger, 50 Friends for pizza and pasta on the ground floor, Negroni for a livelier Italian night out, LAVO for big portions of pasta and shared plates with a high-energy vibe, Nobu for Japanese, Puerto Madero for premium Argentinian steaks and seafood with a great wine list, and Cachava by Casa Ó, a wood-fire grill steakhouse right across from Nobu. For breakfast, Carolo does fresh juices, smoothies, açaí bowls, matcha, and their specialty chilaquiles. Maison Kayser is a French bakery with crepes, pastries, and sit-down seating that feels like Paris. There's also Häagen-Dazs for ice cream. On the shopping side, it's very American — Lululemon, a clothing store like Ella's, Tesla, and Sephora coming soon. They also have Pilates if you want to work out. I'd rate the whole stay five stars and would absolutely stay again.

2026-10-13 • via Nuitee
A
Andrea G • solo_traveller • us
10
Best hotel in cdm
Pros:

Decor location elegance staff food room

Cons:

Nothing

2026-10-11 • via Nuitee
J
Jacobo • family_with_children • es
9
2026-10-07 • via Nuitee
R
RAQUEL • solo_traveller • sv
10
Muy buena.
Pros:

Si me gusta el nivel de servicio y comfort.

Cons:

La tarifa.

2026-09-14 • via Nuitee
M
Martha • couple • mx
10
2026-09-14 • via Nuitee
D
Diana • extended_group • mx
9
Excelente
Pros:

El hotel es muy cálido y elegante los cuartos son muy lindos

Cons:

El baño 🚽 se ve la persona desde el cuarto por la puerta de cristal ,no hay privacidad 😢

2026-09-03 • via Nuitee
J
J • solo_traveller • us
10
Andrea at front desk is a great asset. Solution oriented and respectful!
Pros:

The staff and service. Location

2026-08-28 • via Nuitee
D
Derek • couple • nl
9
Prima goede locatie en erg vriendelijk personeel
Pros:

Locatie en service

2026-08-17 • via Nuitee
D
Derek • solo_traveller • nl
8
2026-08-17 • via Nuitee
P
Pablo • couple • mx
10
2026-08-16 • via Nuitee
C
Claudia Yolanda • solo_traveller • mx
9
Comfort
Pros:

Comodidad

2026-07-14 • via Nuitee
R
rachel • solo_traveller • mx
7
Uneven service
Pros:

The majority of the staff are very kind. The spa is excellent.

Cons:

I made the concierge aware that I was recovering from major surgery as part of my cancer treatment and asked to extend my stay for several hours so that I could rest before taking an overnight flight. They charged me 50% of the room cost for four extra hours but did not update my room card to reflect this. I got locked out of my room with half my possessions in the corridor and half still in the room. I asked for help from housekeeping and she treated me with contempt - walking over to me with performative slowness and then telling me to go down to reception and deal with it myself. It took me literally begging her multiple times to call down to reception using the radio to confirm it was my room. She truly did not care at all about my situation. I don't expect to be treated like this at a hotel.

The room itself, a suite, was a little tired - furniture and flooring with damage to it. The hairdryer was missing the attachment. I felt like the suite had only been cleaned hastily.

Check in was from 3pm and I indicated in my booking that I would arrive at that time, yet when I got there, my room was not ready. Suites have lower occupancy rates than regular rooms so I'm not clear how mine wasn't ready when I arrived. I thought it was a bit cheeky to charge me to extend my stay into the afternoon on checkout day when they had not honoured my check in time and pretty much stole an hour from me.

2026-07-13 • via Nuitee
J
Josue • solo_traveller • mx
10
2026-07-13 • via Nuitee
B
Bruno • couple • us
7
Cons:

Me dejé mis AirPods y no me los entregaron

2026-07-02 • via Nuitee
A
Alan • couple • mx
10
2026-06-23 • via Nuitee
S
Salvador Israel • couple • mx
10
Confort
Pros:

Tiene mucho confort y buen estilo

Cons:

Es distante de areas turisticas y hay mucho trafico

2026-06-19 • via Nuitee