Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great service
Beautiful location
Spacious and comfortable rooms
Well-maintained amenities
Cons:
Cleanliness issues
Inconsistent room quality
Monotonous food options

Categories

Cleanliness
7.61
Room condition was below satisfactory with issues like unpleasant smells and dirt.
Service
9.58
Commendable service, particularly highlighted by the efforts of Operations Manager Ichsan.
Location
8.62
Great location with easy access to the beach and nearby amenities.
Room Quality
7.57
Issues with maintenance; towels and blankets had unpleasant odors.
Amenities
8.6
Fantastic swimming pool and facilities with overall aesthetic appeal.
Value for Money
8.56
Room upgrade and thoughtful gestures justified the overall value despite cleanliness issues.
Food and Beverage
8.11
Good breakfast variety but monotonous over longer stays.
Overall Experience
8.58
A mixture of great service and several shortcomings, but enjoyable overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:09

Property Description

Luxurious Tropical Escape

Stunning Tropical Garden and Semi Private Beach: Immerse yourself in the beauty of nature with our lush tropical garden and exclusive semi private beach, perfect for a serene getaway.

Gourmet Dining and Relaxation: Indulge in a culinary journey at Nyala Beach Club & Grill with fresh seafood and grilled specialties, or savor Indonesian and Western cuisines at Layang Layang. Unwind at our lounge with a cup of coffee or tea.

Family-Friendly Amenities: Enjoy a worry-free stay with our indoor air conditioned kids club, two kids pools, rejuvenating spa, and well-equipped gym for both adults and children.

Experience the epitome of luxury and comfort at InterContinental Bali Sanur Resort, an IHG Hotel. Book now to create unforgettable memories in paradise.

Important information:

Please note that for bookings with prepayment, the credit card used for booking must be presented upon check-in for verification purpose.
Lobby renovation: Start from September 1st 2025 - May 31st 2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
This property might host on-site functions, so noise may be audible in some rooms.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DPS

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 846 reviews
Cleanliness: 7.61
Service: 9.58
Location: 8.62
Room Quality: 7.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.58
J
Jonathan • family_with_children • ch
9
Great hotel. Great location. Great room.
Pros:

Great location. Beach front area was great and small walk to town. Lovely staff and the room itself was fantastic. Pool area was great

Cons:

Gym equipment needs some updating and some of the pool side wooden platforms need redoing as daughter hurt her foot.

2026-07-02 • via Nuitee
M
Muhammad • couple • us
4
Safe and comfortable but don’t expect the 5 star facility. More like 3 star, possibly 4 ish
Pros:

The lobby was beautiful. Staff was sweet. Location was on the beach. Had a toilet issue they fixed it within minutes

Cons:

Outdated and needs to be renovated.
Stayed at 3 star areas that had same service and facilities.

2026-07-01 • via Nuitee
T
Trish • couple • au
9
Lovely but expensive
Pros:

Location and cleanliness

Cons:

Difficult to get towels if you were at the beach

2026-07-01 • via Nuitee
A
Amanda • solo_traveller • au
10
2026-06-27 • via Nuitee
K
Kristen • family_with_children • au
9
Beautiful location, lovely staff and clean. Great breakfast!
Pros:

Very friendly staff. Clean and great location. Also great breakfast.
This is our second say and we would return.

2026-06-26 • via Nuitee
J
Jinesh • family_with_children • au
10
2026-06-25 • via Nuitee
F
FELICE • couple • au
5
2026-06-23 • via Nuitee
C
Christine • couple • nz
8
Very good but a few maintenance issues need attending to.
Pros:

Room was amazing, very large and well appointed. Staff very friendly and obliging.

Cons:

We thought there should gave been better coffee making facilities in the room. Instant coffee and non-dairy creamer sachets not the best. Pool was lovely and staff there very good. However plumbing problem in Women’s Rest Room at the pool. No water ran at basin for 4 nights we were there.

2026-06-18 • via Nuitee
H
Hanna-Kaisa • family_with_children • fi
10
Mahtava lopetus lomallemme Balilla!
Pros:

Tilava huone, todella ystävällinen ja avulias henkilökunta. Rauhallista eikä mitään ruuhkia. Hyvä aamupala. Uima-altaalla hyvin tilaa ja hyvä palvelu!

Cons:

Ranta ei ollut paras mahdollinen, vuorovesi tosi voimakas eikä meressä pystynyt uimaan. Yleiset tilat hieman kuluneet. Rantaravintolassa oli hidas palvelu, mutta ihan hyvä ruoka ja kaunista.

2026-06-17 • via Nuitee
T
Thomas Wescombe • solo_traveller • au
10
2026-06-14 • via Nuitee
L
Lyle • solo_traveller • au
8
2026-06-14 • via Nuitee
H
headlady4 • Couples • Wadhurst, East Sussex, England
10
Excellent stay
Pros:

Rooms are beautiful and large. Right on the beach with a great sea view. Eat in the pier eight restaurant on the front , one tip if you are an ihg member you get 20%off food. The staff are very good, can’t do enough for you very polite and kind.the swimming pool has been built up high so you can see out but passers by can’t see in.

2026-06-13 • via Tripadvisor
I
IAN • solo_traveller • au
10
My favourite hotel in sanur by a long way
Pros:

Great rooms, the breakfast is the best, the staff and the service at breakfast is exceptional. Fantastic pool and great location

2026-06-07 • via Nuitee
P
Pavlina • couple • sk
6
2026-06-07 • via Nuitee
B
Benjamin • solo_traveller • gb
7
Pros:

The rooms need renovation

2026-06-05 • via Nuitee
K
Karen • couple • au
10
2026-06-04 • via Nuitee
V
Vivian • couple • au
10
Pros:

The grounds were beautiful, the pool and beach clubs were nice and well maintained. We really enjoyed the food.

Cons:

The room was really beautiful and comfortable. The bathroom door was a bit loud every time we tried to close it and the lights were a bit confusing!

2026-06-03 • via Nuitee
2
294tammied • Business
4
Lovely stay undermined by poor departure experience
Pros:

My husband and I stayed in a one-bedroom villa with a private pool for four nights. The price was around what we would expect to pay for this type of accommodation, particularly given the inclusion of a private pool.

The villa itself, however, felt quite old and tired. I also had difficulty finding a power outlet that would securely hold my universal charger, and the outlet in the bedroom did not work with it at all. During our stay, we experienced several maintenance issues, including occasions when either the toilet or the television was not functioning properly.

Despite these shortcomings, we understood that this property is located in an older part of Bali and were prepared to overlook these relatively minor issues.

The service at the restaurants, Lasang for breakfast and Pier 8 for dinner, could not be faulted. All of the wait staff were absolutely lovely, professional and accommodating throughout our stay.

That said, my overall impression of the hotel was unfortunately overshadowed by an unpleasant experience when checking out.

While my husband finished packing, I went to reception to settle our account. After paying the bill, I was asked whether we had consumed anything from the minibar. I advised that we had not, and was then asked if staff could inspect the minibar to confirm. I agreed. During this conversation, I was also asked whether I required airport transportation, which I declined as our driver was already waiting in the car park.

I then returned to the villa and, as we were leaving, a hotel staff member arrived to inspect the minibar. As my husband and I walked towards the car park, we were stopped by three members of staff and asked to wait. I explained that our bill had already been settled and that we were leaving for the airport. One staff member stood in front of us while we waited to be told that a bottle of sparkling water had allegedly been opened and that we were required to pay for it.

Neither my husband nor I had consumed or opened any minibar items. However, with our transport waiting and feeling that we were not being allowed to leave until payment was made, we reluctantly paid the additional charge of approximately A$10.

The amount itself was insignificant. What was disappointing was the manner in which the situation was handled. After four nights as paying guests in top tier accommodation, being stopped while leaving the property and effectively accused of dishonesty over a bottle of water left us with a very poor final impression of what was otherwise an enjoyable stay.

2026-06-01 • via Tripadvisor
A
Antolovic • family_with_children • de
7
2026-05-31 • via Nuitee
W
William • family_with_children • au
10
From morning to night, the experience was relaxed and blissful.
Pros:

All staff friendly and helpful.
Wonderful facilities.
Breakfast is amazing.

Cons:

Beach location on the point collects seaweed. Managed well by beach team.

2026-05-30 • via Nuitee