Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Spacious rooms with outdoor living areas
Attentive, friendly staff
Excellent beachside/central location
Nice pool and enclosed shallow area for small children
Good dinner/chef praise and generally good breakfast service
Free spa and strong property/luxury feel
Cons:
Serious cleanliness incidents (rodent droppings, dead mouse) and a poorly cleaned pool
Breakfast buffet sometimes smaller/less exciting
Limited poolside food/drink options, no shade and expensive drinks
Kids club small and poorly ventilated
Some guests found garden/plain views underwhelming and a few beds too firm
Short cut path to pool needs concreting

Categories

Cleanliness
6
Mixed but notable negatives: several reviews praise cleanliness, yet a severe rodent/filth incident (mouse droppings, a dead mouse in ceiling) and reports of a poorly cleaned pool that damaged swimwear significantly lower this score.
Service
9
Consistently praised across reviews: staff described as attentive, friendly, going above and beyond, and helpful (many mentions of excellent, attentive service and specific staff/chef commendations).
Location
9
Strongly positive: multiple mentions of excellent beachside/central location ideal for relaxing, swimming and kids, frequently described as a key asset.
Room Quality
8.8
Generally excellent: many reports of large, high-ceiling rooms with spacious outdoor areas and comfortable layouts; isolated note of an overly firm bed for a guest with fibromyalgia.
Amenities
8
Good amenities overall (pool, spa, enclosed shallow pool for small children, outdoor living areas), tempered by limited poolside food/drink options, lack of shade and a small/poorly ventilated kids club.
Value for Money
7.2
Mixed value: some guests found meals and stays good value, while others noted expensive drinks (by local standards) and complaints about limited compensation and service after major cleanliness issues.
Food and Beverage
8.3
Generally positive: several high praises (beach dinner, specific dishes, breakfast staff), but some comments about a smaller/less exciting breakfast buffet and limited poolside food choices.
Overall Experience
8.5
Overall positive and peaceful experience for many guests (luxurious, relaxing, would recommend/return), though marred for some by cleanliness incidents and a few service/amenity shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:37

Property Description

Luxurious Tropical Escape

Stunning Tropical Garden and Semi Private Beach: Immerse yourself in the beauty of nature with our lush tropical garden and exclusive semi private beach, perfect for a serene getaway.

Gourmet Dining and Relaxation: Indulge in a culinary journey at Nyala Beach Club & Grill with fresh seafood and grilled specialties, or savor Indonesian and Western cuisines at Layang Layang. Unwind at our lounge with a cup of coffee or tea.

Family-Friendly Amenities: Enjoy a worry-free stay with our indoor air conditioned kids club, two kids pools, rejuvenating spa, and well-equipped gym for both adults and children.

Experience the epitome of luxury and comfort at InterContinental Bali Sanur Resort, an IHG Hotel. Book now to create unforgettable memories in paradise.

Important information:

Please note that for bookings with prepayment, the credit card used for booking must be presented upon check-in for verification purpose.
Lobby renovation: Start from September 1st 2025 - May 31st 2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
This property might host on-site functions, so noise may be audible in some rooms.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DPS

Location

Guest Reviews

8.1
Based on 811 reviews
Cleanliness: 6
Service: 9
Location: 9
Room Quality: 8.8
Amenities: 8
Value for Money: 7.2
Food and Beverage: 8.3
Overall Experience: 8.5
R
Roy • couple • za
10
2026-10-28 • via Nuitee
L
Luciani • family_with_children • au
8
Pros:

the rooms were incredible! Loved the high ceilings and the outdoor area was spectacular! definitely one of the biggest rooms we ever stayed in. beds were comftable and bathroom was also incredibly spacious and I particularly liked how there is a his & hers area. we also enjoyed the swimming pool, it felt peaceful and my kids (1 yr & 3 yr) loved to play in the shallow end of the pool that was enclosed. It made it feel like they had their own private pool section =)
My favorite was the dinner by beach, I ordered the Oglio pasta and my husband ordered the steak And OMG! It was absolutely delicious! Loved it!

Cons:

the breakfast buffet was smaller than usual and not as exciting as other intercontinental hotels we've stayed. But the food was still good.

2026-10-19 • via Nuitee
C
Christine • family_with_children • au
8
Lovely hotel well suited to couples wanting peaceful tropical escape
Pros:

Great location and wonderful staff. Breakfast buffet was fabulous. Beachside location excellent for relaxing,swimming or kids play. Junior suite was large and very comfortable with lovely spacious enclosed outdoor area.

Cons:

Limited food and drink options around pool area which was very open, no shade and nothing for children. Drinks expensive by Bali standards.

2026-10-18 • via Nuitee
J
Jiří • family_with_children • cz
3
Nedoporucuji!!!! Hrozny zazitek s hlodavci na pokoji!!
Pros:

Snidane a cast personalu byla prijemna

Cons:

Spina a v noci mysi, ktere nam lezly po vecech. Po vymene pokoje byl na novem pokoji strasny smrad a pak personal zjistil, ze v podhledu je hnijici mrtva mys. Dale byl spatne vycisteny bazen, ktery nam znicil plavky a dostali jsme kompenzaci asi 20,- eur a vic se s nami odmitli bavit. Toto jsem nikdy nikde po svete nezazil! Absolutne nedoporucuji tento hotel. Na fotografii jsou exkrementy od hlodavcu v rohu pokoje.

2026-10-16 • via Nuitee
R
Rachael • couple • au
6
2026-10-15 • via Nuitee
S
Sophie • family_with_children • au
10
Far too short. Will definitely be back
Pros:

The Villa was beautiful. But the staff make the property. They couldn’t be more helpful

Cons:

Wasn’t a massive fan of dinner. But it was decent value.

2026-10-14 • via Nuitee
F
Farah • family_with_children • au
10
Pros:

cleanliness, big generously sized room. Great central location. Friendly staff.

Cons:

kids club was very small with little ventilation. quite dark and gloomy. wouldn't feel comfortable leaving my kid here for more than an hour.

2026-10-14 • via Nuitee
M
Miles • couple • au
9
Pros:

Breakfast staff, breakfast, pool, location.

Cons:

Short cut path in NE to the pool needs concreting.

2026-10-14 • via Nuitee
R
Robyn • couple • au
9
Great and easy for a relaxing holiday
Pros:

The pool and the breakfast

Cons:

It was very comfortable, the staff were lovely and a great place to relax

2026-10-12 • via Nuitee
M
Michelle • couple • au
9
2026-10-07 • via Nuitee
A
Ali • couple • au
9
amazing resort
Pros:

Free spa & the size of the rooms

Cons:

The only reason why it was not a 10/10 was that the garden could've been a bit more lush to make it prettier. We had garden view rooms, but the garden looked meh

2026-09-19 • via Nuitee
S
Sharon • couple • au
10
Peaceful luxury in a great location.
Pros:

Great property, very luxurious and the staff couldn’t do enough for you. Would definitely recommend.

2026-09-18 • via Nuitee
S
Shelley • family_with_children • au
10
We stayed here for 3 nights and couldn’t fault the staff. They all went above and beyond and were super friendly. The ro
Pros:

The staff were so attentive and friendly and the pool area was lovely

2026-09-18 • via Nuitee
M
MIYUKI • family_with_children • jp
8
大人の休日
Pros:

とても静かに過ごせる。アウトドアリビングが最高！
ビーチサイドのサンベッドでチルするのが最高❣️
ピアエイトはロケーションが最高なだけでなく、食事も美味しかった。

Cons:

タオルや水着をかける場所がないので、困った。タオルハンガーを置いて欲しい。バスタブのスペースに物干しワイヤーがあったら良いと思う。

2026-09-17 • via Nuitee
S
Scott • solo_traveller • au
10
Best breakfast ever! Incredibly friendly and helpful staff. Perfect location
2026-09-17 • via Nuitee
B
Bund • couple • au
10
2026-09-16 • via Nuitee
K
Kingsley • couple • au
9
2026-09-15 • via Nuitee
H
hanane • family_with_children • fr
9
Pros:

Spécial thanks to the chef Amaury and the hotel staff who made our stay special.

2026-09-13 • via Nuitee
D
Dominic • solo_traveller • ch
9
2026-09-13 • via Nuitee
G
Glaser • solo_traveller • au
8
Excellent staff and facilities and attention to detail
Pros:

The staff, facilities and attention to detail

Cons:

Unfortunately the bed was too hard for my body as I have fibromyalgia

2026-09-12 • via Nuitee