Hyatt Place Austin Downtown

Hotels
•
Hyatt Place
9 (1551 reviews)
211 E. 3rd Street , Austin , us

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Inconsistent housekeeping
High parking fees
Breakfast chaos

Categories

Cleanliness
8.59
Housekeeping was inconsistent; several days without cleaning.
Service
10
Staff is courteous and attentive, contributing positively to the stay.
Location
9.56
Conveniently located downtown with great access to restaurants.
Room Quality
8.6
Rooms are spacious and clean, though not always serviced well.
Amenities
9.05
Enjoyable breakfast options, but breakfast service chaotic at times.
Value for Money
8.08
Parking charges without advance notice felt excessive.
Food and Beverage
8.54
Breakfast included, average quality but convenient.
Overall Experience
9.59
Overall positive despite some service and cleaning issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:16

Property Description

Luxurious Stay in the Heart of Austin

Convenient Location: Situated just steps away from Austin Convention Center and Capitol Building, Hyatt Place Austin Downtown offers easy access to the city's top attractions.

Relax and Unwind: Enjoy a refreshing dip in the swimming pool or break a sweat in the well-equipped fitness centre. Explore the area with cycling and hiking activities nearby.

Exceptional Service: Let our 24-hour front desk staff assist you with anything you need, ensuring a seamless and memorable stay.

Ready to experience the best of Austin? Book your stay at Hyatt Place Austin Downtown now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 57 per day.

Location

Guest Reviews

9
Based on 1551 reviews
Cleanliness: 8.59
Service: 10
Location: 9.56
Room Quality: 8.6
Amenities: 9.05
Value for Money: 8.08
Food and Beverage: 8.54
Overall Experience: 9.59
S
Stassa • solo_traveller • us
8
Quick, cozy, clean, close to most places.
Cons:

The furniture had iron burns, no garage parking, valet overnight is pricey.

2026-06-07 • via Nuitee
J
Joseph • solo_traveller • us
8
2026-06-07 • via Nuitee
K
Kenny • couple • us
8
Pros:

Location pretty good breakfast was good staff was great

Cons:

Bed was not comfortable at all

2026-06-07 • via Nuitee
A
Angelica • family_with_children • us
10
Location was great and we will b back
Pros:

The cleanliness of the hotel overall

Cons:

The parking situation.. we had to pay for valet and also no pool

2026-06-04 • via Nuitee
M
Mariela • family_with_children • pa
10
Agradable
Pros:

Excelente desayuno.
Lo único terrible es el café !!!!!!!

Cons:

EL CAFÉ

2026-06-02 • via Nuitee
1
11toddn • NONE
8
Good Location & Very Nice Room
Pros:

The hotel facility and room were very clean, well-kept and comfortable. The front desk and housekeeping staff were courteous and professional, and the complimentary breakfast had a great variety of fresh made items. Valet service was very poor as they kept forgetting to reenter my car into the system upon return, so I was unable to request for my car using the app from my room.

2026-06-01 • via Tripadvisor
A
Amy • couple • us
10
2026-05-31 • via Nuitee
K
Katrin • solo_traveller • de
8
2026-05-31 • via Nuitee
L
Liliya • solo_traveller • fr
10
2026-05-30 • via Nuitee
L
Linlin • couple • us
3
地理位置不错！服务态度有问题
Pros:

地理位置不错

Cons:

我们开车去的！大堂服务员类似保安把帮忙停车后！我们入住时交了差不多75美元，他们说是押金退房时会退回给我们！但是我们退房时押金直接扣除了，说是给我们停车的费用！我也是无语了之前帮助我们停车时没有告知

2026-05-29 • via Nuitee
F
Fracasso • couple • us
10
Pros:

Location

Cons:

Price

2026-05-29 • via Nuitee
J
Julia • extended_group • za
9
Great hotel, friendly staff and spaces
Pros:

Spacious room with a seating area
Great view from the 18th floor

Cons:

Nothing it was great

2026-05-29 • via Nuitee
C
Chelsea • family_with_children • us
10
2026-05-28 • via Nuitee
A
Alexandra • extended_group • us
8
Central downtown location. Hotel parking is expensive, cheaper una walking distance.
Pros:

Most of the hotel staff were very kind and helpful, especially the female staff members, who were always friendly and willing to assist.

Cons:

Except for one night when we needed drinking water. The complimentary water in the hotel lobby (an infused water container with cucumber) had already run out, it was around midnight, and the grocery store was already closed. We asked a staff member working at that hour if they had bottled water available since we were tired and just wanted to go to sleep after spending hours chatting and having a couple of glasses of wine near the reception area.
When we asked for water, the employee requested our room number and then spent about five minutes looking around without giving us any information. At that point, I was getting frustrated because we were exhausted and simply wanted to go to bed. I may not have sounded very patient, but a clear answer would have helped. It turned out they did have bottled water available.
What surprised me most was that getting a simple bottle of water became unnecessarily complicated. We even had to speak with a supervisor just to get one bottle of water. A little communication and customer service in that moment would have made a big difference.

2026-05-27 • via Nuitee
8
828susieq • Couples • San Francisco, California
10
Exceptional!
Pros:

Great convenient hotel and close to everything! Immaculate clean! Wonderful staff! Owen at the front desk is superb! Owen is professional, personable and was very helpful at our stay in Austin! The housekeeping staff were amazing and our room was spotless! All the gentleman at the valet parking was also friendly and professional!!! Way to go!!!!! Stay here you wont regret it!!!

2026-05-26 • via Tripadvisor
O
Odahir • solo_traveller • us
10
2026-05-25 • via Nuitee
E
Erica • extended_group • us
1
NEVER AGAIN YOUR CUSTOMER SERVICE IS EVEN WORSE
Pros:

I googled hotels to stay for my weekend i came across this Hyatt hotel downtown Austin Tx.
The add on Google maps shows pics of this hotel with a pool and so after I checked in naturally I asked what the pool hours are and the front desk lady stated that they did Not have a pool I explained that was the reason I went was so my 80 year old dad could relax and watch TV and me and my husband could enjoy ourselves in the pool while my dad got yo relax abd us as well. The young lady processed to tell me well you could mabey go to Marriott and buy a pool pass 😐 i was like u have to ne kidding me if I would have know that I would have just booked with Marriott so I asked to speak to tje manager and was told oh that is pics from 2013 and that it was a 3rd party pics 😠 reallyyy now how was i supposed to know that google is outdated🙄 yeah ok I even showed her and said I wanted to be able to swim for this vacation time I had off so I asked if I could cancel my reservation she said due to booking through booking.com o would have to speak to them but when I was asked how I was going to pay I said pay at hotel which I did and NOT THROUGH BOOKING.CON.I explain this to the manager and she said we'll since its not on our original website we can not cancel or reimburse you for this stay I was like wow ok just know now where I will never spend for this business again even called customer service for Hyatt the agent seemed very irritated and Inconvinced so Never again Hyatt is not even close to the customer service as Hilton or Marriott so reminder Hyatt will never be my choice ever again not worth what you pay for here the pictures Are on my post of what the Manaher Mckensy said were 2013 pics 🙄

Cons:

Everything the breakfast buffet felt like covid 19 people running you over to get hard pancakes and fake eggs 🥚 no thank you

2026-05-25 • via Nuitee
L
Luis • solo_traveller • us
10
Pros:

Great breakfast, perfect location

2026-05-24 • via Nuitee
J
Julie • solo_traveller • gb
10
2026-05-24 • via Nuitee
L
Loya • family_with_children • us
10
It was a quick overnight day, but it was very nice. All the valet guys were nice
Pros:

Service staff was great and the buffet was amazing!

Cons:

N/A

2026-05-22 • via Nuitee