Hotel Altiplanico Puerto Natales

Hotels
9.1 (435 reviews)
El Huerto 282 , Puerto Natales , cl

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Hiking
Laundry
See all facilities

Review Highlights

Pros:
Stunning views (sea/fjord)
Stylish design and architecture
Friendly, helpful staff
Spacious and comfortable rooms / good beds
Excellent breakfast / good buffet
Good heating and comfortable common areas
Convenient parking / easy to park
Great location for scenery
Cons:
Poor in-room Wi‑Fi (better in lobby)
Shower / hot water problems in some rooms
Occasional noise from busy road early morning
Isolated cleanliness issue (spider reported)
Some rooms have old sockets / mattress issues
Parking area can be muddy
No debit card acceptance mentioned
Common rest area considered not very comfortable by some

Categories

Cleanliness
8.3
Generally reported as clean and comfortable in many reviews, but isolated negative incidents (spider in a room, issues with shower cleanliness/function) lower the score slightly.
Service
9.6
Staff repeatedly described as friendly, helpful and attentive; several reviews praise excellent attention and assistance when problems occurred (e.g., offering another room for shower use).
Location
9.8
Location and views are a standout across reviews (sea/fjord views, architecture by the water); some notes that the hotel is a bit removed from city center or on a busy road, but the vista is repeatedly highlighted.
Room Quality
8.4
Rooms are often described as spacious and comfortable with good beds, but there are recurring issues: weak/old sockets, problematic showers, occasional mattress complaints (e.g., mattress on concrete) and hot-water interruptions.
Amenities
8.6
Breakfast and communal areas are praised, parking available, heating works well; consistent negative point is poor in-room Wi‑Fi and occasional common area comfort complaints (common rest area not very comfortable, parking mud, no debit cards accepted).
Value for Money
9.3
Multiple guests note this is a very good option for the area and good value for price; overall perceptions of value are positive despite some minor service/amenity issues.
Food and Beverage
9.2
Breakfast is frequently praised (good buffet, excellent breakfast), dinner receives mixed comments (mostly adequate, one review marked dinner as regular), so overall food is rated highly thanks to breakfast quality.
Overall Experience
9.6
Most reviews describe memorable, recommendable stays emphasizing design, views, comfort and staff; isolated negatives (wifi, shower, occasional bugs, noise) do not dominate the overall positive impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 03:49

Property Description

Luxurious Accommodations with Stunning Views
Experience the beauty of Ultima Esperanza Bay from the comfort of your stylish room at Hotel Altiplanico Puerto Natales. Enjoy modern amenities like free Wi-Fi, hot tub, and breathtaking views of the bay.

Relaxation and Entertainment
Unwind in the chic living room area overlooking the bay, or catch up on your favorite shows in the common TV room with bar service. The perfect way to relax after a day of exploring the natural wonders of Puerto Natales.

Culinary Delights and Local Experiences
Indulge in a delicious buffet breakfast with regional flavors, savor authentic regional cuisine and seafood specialties at the restaurant, or opt for room service for a cozy night in. Let our tour desk guide you in discovering the hidden gems of the area, including Milondon Cave and Torres del Paine.

Book now to elevate your stay at Hotel Altiplanico Puerto Natales!

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RGL

Location

Guest Reviews

9.1
Based on 435 reviews
Cleanliness: 8.3
Service: 9.6
Location: 9.8
Room Quality: 8.4
Amenities: 8.6
Value for Money: 9.3
Food and Beverage: 9.2
Overall Experience: 9.6
J
joaquín • extended_group • cl
9
2026-06-28 • via Nuitee
A
Astrid • couple • cl
10
Excelente hotel sus instalaciones y relativamente cerca del centro. Se puede ir caminando con una maravillosa vista
Pros:

La decoracion

2026-06-01 • via Nuitee
R
Ramirez Vargas • solo_traveller • cr
10
2026-05-28 • via Nuitee
L
LUIS • couple • cl
5
DECEPCIONANTE
Pros:

AMBIENTE, BIEN

Cons:

UNA ARAA EN LA HABITACION, DEBIDO A ESTO DEBI CAMBIERME DE HOTEL

2026-05-26 • via Nuitee
C
Christine • solo_traveller • fr
3
Pros:

Localisation. au bord du lac mais excentrée du centre ville ( taxi necessaire)

Cons:

Ambiance froide, couloir ressemblant à une gare. Décor minimaliste Matelas sur un bloc de béton où vous vous hurtez
Route très passante avec beaucoup de bruit très tôt le matin

2026-05-26 • via Nuitee
D
David • solo_traveller • br
7
Pros:

Localização e café da manhã excelentes! Quarto muito espaçoso.

Cons:

O Wi-Fi é péssimo no quarto, praticamente não funciona e pra piorar também não tem sinal de celular.

2026-05-20 • via Nuitee
V
Venera • couple • ch
9
Stylishes Hotel mit charme
Pros:

Das Hotel ist sehr stylish und sehr konfortabel. Auch das Frühstücksbuffet war sehr gut.

Cons:

Das Internet war im Zimmer eher schwach, was die Planung unserer Weiterreise erschwerte.

2026-05-20 • via Nuitee
C
Castillo • couple • cl
10
Vacaciones.
Pros:

Comodidad, personal, calefacción, vista, comida.

Cons:

Nada.

2026-05-15 • via Nuitee
A
Adele • extended_group • gb
10
Great time , clean , cosy , friendly accommodation.
Pros:

Great location , easy to park . Lovely staff

Cons:

Breakfast was okay , maybe a bit better if they had different hot dishes or an omelette option , but what we had was good

2026-05-14 • via Nuitee
P
Paulina • couple • cl
9
2026-05-11 • via Nuitee
J
José Antonio Valencia Donoso • family_with_children • cl
9
Pros:

Las camas muy cómodas y la vista al mar maravillosa, tienen unas bancas para sentarse y se puede apreciar una vista espectacular. Ademas, el desayuno exquisito.

Cons:

Tuvimos un problema con el agua caliente en la habitación que afecto los 2 días de alojamiento, entiendo que fueron a reparar pero no se soluciono. De todas formas nos facilitaron las llaves de otra habitación para ocupar la ducha.

2026-05-11 • via Nuitee
R
Rafael • solo_traveller • cl
10
La mejor vista.
Pros:

Buen lugar. Lo mejor es la vista.

2026-05-10 • via Nuitee
D
Debbie • solo_traveller • us
9
It was a memorable visit and I would recommend it to others.
Pros:

It was unique, comfortable and clean with a beautiful view.

Cons:

The WiFi in the rooms was very slow. It was better in the lobby area.

2026-05-05 • via Nuitee
A
Artem • couple • ru
9
Pros:

Perfect view, a nice breakfast, a convenient and spacious room, and a warm radiator.

Cons:

Mud in the parking area, sockets in the room as old as my grandpa’s car, no debit cards accepted.

2026-05-04 • via Nuitee
A
anexus • solo_traveller • cl
9
Pros:

La decoración

Cons:

Muy fuerte la calefacción

2026-05-04 • via Nuitee
M
marcelo • solo_traveller • cl
10
Pros:

La ubicación con una hermosa vista al mar, la comida exquisita y una excelente calefacción. Un hermoso hotel.

Cons:

Todo impecable.

2026-05-03 • via Nuitee
P
Pedro • couple • cl
9
Si vas a Puerto Natales, este hotel es una muy buena opción
Pros:

Su arquitectura y la vista

2026-05-01 • via Nuitee
F
FELIPE • couple • cl
10
2026-05-01 • via Nuitee
C
Carolyn • couple • au
10
2026-04-28 • via Nuitee
J
juan sebastian • extended_group • co
10
Pros:

El diseño de sus instalaciones y la comida, el servicio también fue bueno

2026-04-26 • via Nuitee