Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Clubhouse
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Spacious and comfortable rooms
Friendly staff
Great breakfast
Cons:
Cleanliness issues in bathrooms
Some amenities outdated

Categories

Cleanliness
7.83
Some reviews mentioned cleanliness issues, specifically that certain areas could have been cleaner.
Service
9.3
Most reviews highlighted friendly staff and helpful service.
Location
9.34
Multiple reviews praised the hotel's excellent location near public transport and local attractions.
Room Quality
9.29
Rooms are described as spacious and comfortable, with several positive mentions.
Amenities
8.82
While some amenities were satisfactory, others were noted to be outdated or dysfunctional.
Value for Money
8.78
Average feedback on value given some aspects were seen as below 5-star standards.
Food and Beverage
9.33
Many reviews highlighted the excellent breakfast options and quality of food.
Overall Experience
9.3
General sentiment was very positive overall, despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:22

Property Description

Luxury Accommodation with Oriental Designs
Twelve at Hengshan, A Luxury Collection Hotel, Shanghai offers boutique rooms blending Art Déco and Oriental designs. Each room features modern amenities such as a minibar, iPod docking station, and a coffee machine. The spacious bathrooms come with both bathtub and shower facilities, along with complimentary toiletries and slippers.

Wellness and Leisure Facilities
Guests can unwind in the hot tub, wellness center, sauna, or gym to relax and rejuvenate during their stay. The hotel also provides a beauty shop and a business center for added convenience. For adventurous souls, day trips and car rentals can be easily arranged at the tour desk.

Culinary Delights at 12 Hengshan Restaurant
Indulge in delectable Cantonese cuisine at the hotel's 12 Hengshan restaurant, offering a gastronomic experience not to be missed during your stay in Shanghai.

Book your luxurious stay at Twelve at Hengshan now to experience a harmonious blend of elegance and comfort.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 259 reviews
Cleanliness: 7.83
Service: 9.3
Location: 9.34
Room Quality: 9.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 9.33
Overall Experience: 9.3
M
marco • couple • hk
9
2026-05-24 • via Nuitee
M
Marco • solo_traveller • it
10
2026-05-24 • via Nuitee
T
tsuihua • couple • tw
8
櫃檯人員親切
Pros:

房間大

Cons:

ㄧ樓後方洗手間門把老舊
差ㄧ點打不開
後來是外面的保潔阿姨從外面開門

2026-05-21 • via Nuitee
M
Matteo • couple • it
6
2026-05-18 • via Nuitee
A
Alexander • family_with_children • sg
10
Fantastic stay in Shanghai and worth the money if you can afford it.
Pros:

Location of the property was good - Next to train station, about <100m from a convenience store.
Staff was excellent in handling our special requests (we had to make use of their freezer to store some breast milk)
Staff was helpful when resolving our issues with China apps like Meituan
Rooms were spacious, beds were exceptionally comfortable. Rooms were very clean.
Hotel is very tastefully decorated with nice pieces of modern art and even a place to appreciate Chinese Tea.

Cons:

Hotel was pricey.
Services like spa / laundry were very expensive.

2026-05-17 • via Nuitee
翠鳯 • extended_group • tw
9
2026-05-17 • via Nuitee
Z
Zhaoyang • solo_traveller • be
5
Pros:

Spacy

Cons:

Receiption and the room service

2026-05-17 • via Nuitee
L
Lin • couple • us
7
Cons:

Bath towel is too old and off the white color

2026-05-16 • via Nuitee
L
Lucille • solo_traveller • sg
7
2026-05-07 • via Nuitee
L
Lucille • solo_traveller • sg
7
Pros:

Location. The staff is very nice and friendly. Rooms are very spacious and comfortable (bedding etc).

Cons:

The rooms could be way cleaner. Lot of dust on the furniture and on the carpets. The daily room cleaning is not properly done either. Same thing in the halls and in the gym.

2026-05-07 • via Nuitee
H
Hanin • couple • ae
10
2026-05-02 • via Nuitee
T
Tiphaine • solo_traveller • fr
9
Impressionnant
Pros:

Les chambres sont très spacieuses et la literie très confortable. L’emplacement est parfait dans le quartier français. La piscine est impressionnante. Le restaurant propose une carte internationale : tout est frais et préparé sur place.

Cons:

L’entretien de l’espace bien-être et des douches devrait être amélioré.

2026-05-02 • via Nuitee
H
Hanin • couple • ae
10
2026-05-02 • via Nuitee
K
Konstantin Averianov • solo_traveller • ru
7
Pros:

1.Отличное местоположение, идеальный район для тихого отдыха
2. Отличный завтрак

Cons:

Грязь в номерах. Пыль, пахнет сигаретами даже в номерах no-smoking

Очень грязный бассейн, плесень, требуется ремонт.

При заселении просили депозит в размере 2200$ при оплаченном проживании за 2000$

2026-05-01 • via Nuitee
H
Hao • family_with_children • vn
9
Comfortable room in a quiet neighborhood
Pros:

Spacious room, clean and quiet. I slept well here. The neighbourhood was green.

Cons:

There’s not much for local food options in the area.

2026-05-01 • via Nuitee
B
Basic • solo_traveller • us
10
Pros:

The best hotel ever.

2026-04-27 • via Nuitee
M
Mikhail • couple • ru
6
Расположение хорошее, удобное, в приятном районе. Персонал довольно приятный. Не вернули правда разницу в предоплаченных
Pros:

Кровать.

Cons:

Эмаль в ванне откалывалась, например, и так во всем, в целом уставший сьют номер 203

2026-04-21 • via Nuitee
F
Feiran • family_with_children • lu
10
Pros:

Excellent facilities and personnel. Friendly and professional. Definitely coming back when we visit Shanghai next time.

2026-04-21 • via Nuitee
K
Kristína • solo_traveller • sk
10
Pros:

The hotel was great. We were also given free breakfast for the whole duration of our stay when checking in. Highly recommended! :)

2026-04-17 • via Nuitee
M
michelle • extended_group • au
10
A wonderful 4 night stay with access to great restaurants and fabulous staff
Pros:

Everything was perfect

2026-04-12 • via Nuitee