Hatten Hotel Melaka

Hotels
7.9 (4060 reviews)
Hatten Square, Jalan Merdeka, Bandar Hilir, , Melaka , MY
+60 6-286 9696

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient location
Comfortable beds
Spacious rooms
Variety of facilities
Cons:
Cleanliness issues
Slow service
Training needed for staff

Categories

Cleanliness
6.73
Mixed reviews regarding room cleanliness; mentions of cockroaches and uncleaned rooms.
Service
8.2
Staff were helpful in some areas but lacking training which impacted service quality.
Location
9.24
Great location near attractions and food outlets.
Room Quality
7.69
Spacious rooms and comfortable beds noted; some cleanliness issues.
Amenities
8.22
Good amenities like pool and gym, but some issues with room service.
Value for Money
7.18
Good value highlighted, but some dissatisfaction with cleanliness and service.
Food and Beverage
7.23
Breakfast quality noted but limited options for TV channels.
Overall Experience
8.7
General satisfaction despite some shortcomings; positive overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:08

Property Description

Prime Location
Located in the heart of Melaka City, Hatten Hotel Melaka is just a short walk from Jonker Street, offering easy access to the city's vibrant attractions.

Luxurious Amenities
This 4-star property features an outdoor pool, elegant rooms with modern interiors, and complimentary internet access, ensuring a comfortable stay for every guest.

Dining and Leisure
Indulge in a variety of local and international dishes at Chatterz restaurant, or unwind by the pool or in the sauna and steam rooms on the 12th floor. With 24-hour room service and car rental options, Hatten Hotel Melaka caters to all your needs.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Guests arriving after 16:00 are required to inform the property in advance to secure the booking. Please contact the property directly for more information using details from the Booking Confirmation.
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Please note that all bookings are subject to an additional Heritage Charge of MYR 5, per room, per day. All additional charges are to be paid directly at the hotel.
Please note that debit card are not accepted for confirmation or payment at this property. All bookings must be made with a valid credit card.
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Guests are required to present the credit card used to make their booking and a valid photo ID with the same name, upon check in.
The hotel has gone digital for payment transactions.
Digital payment transactions consist of all electronic transactions including, card payments, transfers, mobile payments (TNG, Boost, QR Pay & Grab Pay) and online payment services.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

7.9
Based on 4060 reviews
Cleanliness: 6.73
Service: 8.2
Location: 9.24
Room Quality: 7.69
Amenities: 8.22
Value for Money: 7.18
Food and Beverage: 7.23
Overall Experience: 8.7
C
Ching Wen • couple • sg
9
Pros:

Great location and very clean and big room very nice pillow compare to other hotel and great variety of breakfast as well

2026-10-31 • via Nuitee
R
Roy • solo_traveller • my
10
2026-10-30 • via Nuitee
J
jamizah • family_with_children • my
9
Pros:

Ok

Cons:

Ok

2026-10-30 • via Nuitee
N
Nor Azlina • couple • my
8
Overall, it is a good hotel, though service during peak periods could be better managed
Pros:

I was impressed by the warm and friendly service throughout my stay. The entrance, reception and lobby staff were all welcoming and helpful.

Cons:

The room service was disappointing. The mineral water I requested took several hours to arrive, and my in-room dining order had still not arrived after more than three hours, so I had to cancel it. I hope the hotel can improve its response and delivery times

2026-10-30 • via Nuitee
T
Tan • family_with_children • sg
8
2026-10-30 • via Nuitee
W
Wafa • family_with_children • my
10
2026-10-29 • via Nuitee
F
Fitri • extended_group • my
10
2026-10-28 • via Nuitee
A
Abdul • family_with_children • gb
10
If you ever go Malaysia, malacca and you want no stress book this hotel!
Pros:

Location was the best and it was connected to the mall… also if you have a budget you can eat at the restaurant near the middle doors… they have 2 nice restaurants and 711 store… McDonald’s is 3 min walk from the hotel… I also found a laundry place where it cost me 14 MYR which works out £2.58p uk pounds, for wash and drying the clothes … and old malacca city is like 5min walk … I will be using them next time … Inshah Allah… also the guy who helped me with my luggage was very helpful… tall guy I think he was the main guy.. and finally the breakfast was very good!

Cons:

Room service for meals closed at 10:30pm… I have been to other hotels and they are 24 hours

2026-10-28 • via Nuitee
D
Dian • couple • my
4
2026-10-27 • via Nuitee
M
Melinda • solo_traveller • gb
8
Comfortable and enjoyable stay in Malacca
Pros:

A grand entrance and reception area and very helpful staff.
The location was great for being able to explore both the local shopping mall and the China Town and the old Malacca.
Breakfast buffet had extensive choices and the staff were happy to advise on options for different unfamiliar cuisines.
Great to have an infinity pool on the 12th floor and rooftop bar area
The concierge were helpful in advice on taxis

Cons:

The area around the swimming pool could do with refurbishment - especially the decking as it was covered with a mat material, but I could feel that the deck underneath was broken in places. The kids pool was supposedly being refurbished in October, but I saw little signs of work having taken place with only a couple of days to go to supposed reopening!
The pool could have done with more regular removal of vegetation - leaves often floating or on the bottom.

2026-10-27 • via Nuitee
A
Abdullah • couple • my
5
Simple, I prefer Swiss Garden than Hatten
Pros:

I only liked with Hatten its location only.

Cons:

Because I stayed in Swiss Garden Melaka before. So my expectation on Hatten was high but it did not meet. Hatten won over Swiss Garden with location only. Everything else (Room, Breakfast, Parking & Check-in process) was not as good as expected for priced paid

2026-10-27 • via Nuitee
J
Jinyan • couple • ca
9
2026-10-26 • via Nuitee
M
Mohamad Nazli Rosli • family_with_children • my
8
2026-10-25 • via Nuitee
M
Marcus • family_with_children • sg
8
2026-10-25 • via Nuitee
A
Azzwa • extended_group • my
10
2026-10-25 • via Nuitee
J
JEAN-JACQUES • family_with_children • re
8
Pros:

Les chambres sont propres, déjeuner et emplacement très bien.

Cons:

Autour et dans l'immeuble de l'hôtel, il n'a quasiment plus de personnes et d'infrastructure. Zone trop polluer

2026-10-24 • via Nuitee
H
HazeLM • couple • my
5
Pros:

Location in Banda Hilir is really good.

Cons:

TV is too old and blurry. Must change

2026-10-23 • via Nuitee
M
mohd hamzari • couple • my
7
2026-10-23 • via Nuitee
S
Shanmugam • couple • my
9
Pros:

Room very spacious and clean.
Good location, lot of shops nearby.

2026-10-23 • via Nuitee
J
Ja'afar • family_with_children • my
9
Bagus cuma pandangan tingkap kurang memuaskan
Pros:

Sarapan dgn harga yg berpatutan dan penginapan yg bagus

Cons:

Pemandangan bilik menghadap bilik di belakang

2026-10-23 • via Nuitee