Hatten Hotel Melaka

Hotels
7.9 (3901 reviews)
Hatten Square, Jalan Merdeka, Bandar Hilir, , Melaka , my
+6062869696

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient location
Comfortable beds
Spacious rooms
Variety of facilities
Cons:
Cleanliness issues
Slow service
Training needed for staff

Categories

Cleanliness
6.73
Mixed reviews regarding room cleanliness; mentions of cockroaches and uncleaned rooms.
Service
8.2
Staff were helpful in some areas but lacking training which impacted service quality.
Location
9.24
Great location near attractions and food outlets.
Room Quality
7.69
Spacious rooms and comfortable beds noted; some cleanliness issues.
Amenities
8.22
Good amenities like pool and gym, but some issues with room service.
Value for Money
7.18
Good value highlighted, but some dissatisfaction with cleanliness and service.
Food and Beverage
7.23
Breakfast quality noted but limited options for TV channels.
Overall Experience
8.7
General satisfaction despite some shortcomings; positive overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:08

Property Description

Prime Location
Located in the heart of Melaka City, Hatten Hotel Melaka is just a short walk from Jonker Street, offering easy access to the city's vibrant attractions.

Luxurious Amenities
This 4-star property features an outdoor pool, elegant rooms with modern interiors, and complimentary internet access, ensuring a comfortable stay for every guest.

Dining and Leisure
Indulge in a variety of local and international dishes at Chatterz restaurant, or unwind by the pool or in the sauna and steam rooms on the 12th floor. With 24-hour room service and car rental options, Hatten Hotel Melaka caters to all your needs.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Guests arriving after 16:00 are required to inform the property in advance to secure the booking. Please contact the property directly for more information using details from the Booking Confirmation.
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Please note that all bookings are subject to an additional Heritage Charge of MYR 5, per room, per day. All additional charges are to be paid directly at the hotel.
Please note that debit card are not accepted for confirmation or payment at this property. All bookings must be made with a valid credit card.
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Guests are required to present the credit card used to make their booking and a valid photo ID with the same name, upon check in.
The hotel has gone digital for payment transactions.
Digital payment transactions consist of all electronic transactions including, card payments, transfers, mobile payments (TNG, Boost, QR Pay & Grab Pay) and online payment services.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for MYR 20 per person per night when using an existing bed.
    People no matter the age stay for MYR 108.50 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 3901 reviews
Cleanliness: 6.73
Service: 8.2
Location: 9.24
Room Quality: 7.69
Amenities: 8.22
Value for Money: 7.18
Food and Beverage: 7.23
Overall Experience: 8.7
Z
Zaharah • couple • my
8
2026-07-03 • via Nuitee
S
Sarinah • couple • my
10
2026-07-03 • via Nuitee
D
Dr Rajeev • solo_traveller • au
9
Excellent
Pros:

Clean. Great location

Cons:

Nil

2026-07-03 • via Nuitee
M
Muez Ibrahim • family_with_children • bn
8
Great Getaway!
Pros:

Location wise is Amazing, the shops are great and easy to go around, the food were great, the room was satisfying and the staff were fantastic & friendly.

Cons:

There were nothing much that I dislike about the place.

2026-07-02 • via Nuitee
S
Sivakumar • solo_traveller • my
6
Ok only
Pros:

Ok

Cons:

Quite old

2026-07-02 • via Nuitee
N
Normahayan • couple • my
10
Pros:

Great location with shopping mall inside the building.

Cons:

Nothing.

2026-07-01 • via Nuitee
A
Amanullah • family_with_children • gb
10
Great for families, including swimming pool
Pros:

Clean, welcoming, nice pool

Cons:

Nothing

2026-07-01 • via Nuitee
L
laila • solo_traveller • my
5
2026-07-01 • via Nuitee
K
Kit Hong • solo_traveller • sg
10
Pros:

Staff are courteous and efficient especially the housekeeping staff. Quick response for room cleaning request.

Cons:

Nil

2026-07-01 • via Nuitee
L
Lim • couple • sg
7
Good Break!
Pros:

Dear Hatten Melaka Team,

I wanted to take a moment to share some feedback during our stay between 17 April and 19 April. We truly had a wonderful time, and Hatten Melaka continues to be our go-to hotel whenever we visit Melaka. The hotel’s cleanliness is always impressive, and the friendliness of your staff right from the entrance & makes us feel so welcome each time.
Checking in at the counter was seamless, and your team was both friendly and incredibly helpful.

While our room (1430) was clean and neat, we noticed a couple of things that could be improved. The sofa had some visible stains, which detracted a bit from the overall comfort. Additionally, although there were two shower heads—the rain shower functioned well, but the handheld shower wasn’t working as there was no button to switch. It would be helpful to know if the handheld shower could be made usable for future guests.

We also wanted to share some thoughts about the buffet breakfast. This has been a recurring issue during our stays: the restaurant appears to be understaffed, and tables aren’t cleared quickly enough for the next guests. On this visit, we had to clear our own table, which was a bit inconvenient. While the food was delicious as always, there were many empty trays, and unfortunately, the items were not replenished. We arrived around 9 am and were disappointed to see several trays empty at the buffet.

We hope this feedback helps your team continue to improve. We truly enjoy staying at Hatten Melaka and look forward to our next visit.

Cons:

Buffet breakfast, understaff and the several items at the buffet were not replenished.

2026-07-01 • via Nuitee
N
Noorharyati • family_with_children • sg
8
2026-07-01 • via Nuitee
M
Mohamad • couple • my
10
Full of awesomness
Pros:

Room is great. Location is great. What can i say more. Awesome

2026-06-30 • via Nuitee
H
Hang Yong • extended_group • sg
4
Location and staff are good. However room did not give a good comfort feel.
Pros:

Good location

Cons:

Shower not working well. Tv reception and wifi poor.

2026-06-30 • via Nuitee
H
Hasni • couple • sg
8
Hotel exquisitely to my expectations.
Pros:

Pleasant stay

Cons:

Shopping ctr no tenant

2026-06-30 • via Nuitee
F
Farhana • family_with_children • my
7
Cons:

Please get them more hospitality course or training. (Receptionist)

2026-06-30 • via Nuitee
J
Jaya • family_with_children • in
7
Overall it was a decent stay. Nothibg like a 5 star-- i would rate it a 4 star at best
Pros:

The room was large and spacious-- felt like a suite almost

Cons:

The bathroom was leaky, damn and wet. The hand shower was dysfunctional. Also, it was very old and creeky.

2026-06-30 • via Nuitee
D
DURAIKANNU • couple • my
10
2026-06-30 • via Nuitee
T
tk • couple • my
8
2026-06-30 • via Nuitee
S
Siok • solo_traveller • sg
8
Cons:

According to the hotell staff, I was upgraded to a better room which I was happy with. But my blouse got wet wherever I use the basin tap as water sprayed instead flowing smoothly.

2026-06-30 • via Nuitee
Y
YING • extended_group • sg
10
Pros:

NO

Cons:

NO

2026-06-29 • via Nuitee