Hotel Indigo London - Kensington by IHG

Hotels
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Hotel Indigo
9 (2111 reviews)
34-44 Barkston Gardens , London , gb
+44 20 7373 7851

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Cons:
Room too small
Poor ventilation

Categories

Cleanliness
8.58
Some reviews mentioned concerns over room quality and odor.
Service
9.55
Numerous reviews highlighted friendly and helpful staff.
Location
9.59
Multiple reviews praised the excellent location.
Room Quality
8.04
Various comments noted issues with room size and comfort.
Amenities
8.57
General positive feedback on available amenities.
Value for Money
8.53
Some guests felt the price was high for the quality provided.
Food and Beverage
9.58
Breakfast received praise for variety and quality.
Overall Experience
9.55
Most guests expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:02

Property Description

Central Location near Earl’s Court Tube Station
The Hotel Indigo London Kensington is perfectly located just a 2-minute walk from Earl’s Court Tube Station, making it convenient for guests to explore the vibrant Royal Borough of Kensington and Chelsea.

Chic Boutique Rooms with Modern Amenities
Individually designed rooms at Hotel Indigo offer a unique and stylish stay, complete with modern amenities such as a TV, free minibar, and iPod docking station. Guests can indulge in luxury with Aveda toiletries and rain showers for a relaxing experience.

Fine Dining at Theo's Simple Italian Restaurant
Guests can savor delicious meals at Theo's Simple Italian Restaurant, known for its freshly prepared dishes. Whether it's breakfast, lunch, or dinner, the restaurant offers a delightful culinary experience for guests to enjoy.

Experience the best of London with a stay at Hotel Indigo London Kensington. Book now to enjoy a luxurious stay in the heart of the city.

Important information:

Guests are advised the same card that was used to make the booking will be required to take the payment.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 2111 reviews
Cleanliness: 8.58
Service: 9.55
Location: 9.59
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.58
Overall Experience: 9.55
S
Schärer • solo_traveller • ch
8
Pros:

Die Ausstattung war sehr komfortabel. Die Betten, inkl. das dritte Bett waren super bequem. Das Frühstücksbuffet bietet alles, was das Herz begehrt - mit hoher Qualität. Ebenso hat uns die ruhige, aber doch zentrale Lage gefallen. Der Underground ist in fünf Minuten Fussmarsch zu erreichen.

2026-07-25 • via Nuitee
W
Wen-Hui • couple • tw
9
2026-07-24 • via Nuitee
E
Emre • extended_group • ua
5
Never again
Pros:

Location

Cons:

Staff , room size

2026-07-23 • via Nuitee
L
Louna • family_with_children • fr
9
Un séjour mémorable !!!
Pros:

L’hôtel est vraiment beau on s’y sent bien dés notre arrivée, le personnel de réception nous a accueilli avec bienveillance et a su anticiper nos besoins ( une jolie carte à mon arrivée dans la chambre à l’occasion de mon anniversaire 🌸 encore merci pour cette attention !!!)
Le petit déjeuner est parfait les menus servis à l’assiette sont délicieux et Pranisha et Roger sont adorables et bienveillant ils amènent la bonne humeur dès le matin et c’est tellement agréable, encore merci à vous🤗. Toute l’équipe de cet hôtel est formidable.
Les chambres sont bien équipées , chaussons, peignoirs, bouteilles d’eau , snacks…
Merci à notre réceptionniste qui nous a accompagnée jusqu’au jour de notre départ avec une immense gentillesse.
Ce n’était pas notre premier séjour dans ce quartier mais ce fût de loin le meilleur !!!

Cons:

Rien !

2026-07-22 • via Nuitee
S
sercan • extended_group • tr
6
Excellent location, great breakfast, and very helpful staff, but heavily pulled down by poor check-in cleanliness, unhel
Pros:

On a positive note, the staff member named Stewart was truly helpful and did his best to assist us and resolve our issues. The housekeeping staff on the following days also did a great job. Additionally, the location is excellent with great proximity to the tube station, the breakfast was really good, and the beds were very comfortable.

Cons:

Our stay started with significant disappointments. The entrance to the hotel only has stairs, making it incredibly difficult to navigate with a stroller and heavy luggage. There is actually plenty of space to build an accessibility ramp, so the lack of one feels careless. Furthermore, when we entered our room, the sink was clogged and there was debris left inside the toilet. With a 4-hour gap between check-out (11 AM) and check-in (3 PM), it is unacceptable that these final checks were completely missed. To make matters worse, our request for a room change due to these issues was rejected

2026-07-20 • via Nuitee
P
Paul • couple • gb
9
Great for a weekend stop.
Pros:

Great location in residential area with tube station (Earls Court) a stone’s throw away.

Cons:

Nothing.

2026-07-20 • via Nuitee
A
Alper • family_with_children • tr
9
Merkezi rahat sessiz ve konforlu konaklama
Pros:

Merkezi yerde, her yere ulaşım çok kolay, klimalı rahat odalar, kahvaltı güzel ve doyurucu. Kahvaltı personeli inanılmaz enerjik, pozitif ve yardımcı. Richard ve Roger her günümüze neşeli enerjik bir başlangıç yapmamızı sağladı, bir dediğimizi iki etmediler. Çok teşekkürler

Cons:

Kahvaltıdaki poşe yumurtaları beğenmedik, kalabalık olduğu için muhtemelen önceden pişiriyorlar ve sipariş esnasında ısıtıp getiriyorlar.

2026-07-19 • via Nuitee
M
Monica • family_with_children • es
10
Una estada molt agradable i recomanable.
Pros:

El personal és molt amable i professional. Especialment la Hamza a recepció i en Roger al menjador. L’habitació era àmplia i molt neta, amb amenities i molt ben equipada. La decoració és impecable i acollidora, el llit molt còmode i la ubicació de l’hotel és perfecta. Està molt ben comunicat.

Cons:

Tot ha estat molt bé.

2026-07-18 • via Nuitee
G
Giulia • solo_traveller • it
9
Pros:

La posizione, la pulizia e la cortesia

Cons:

La colazione può essere migliorata

2026-07-15 • via Nuitee
A
Adele • extended_group • gb
10
2026-07-14 • via Nuitee
R
Rene • couple • lb
10
2026-07-13 • via Nuitee
C
Caratozzolo • solo_traveller • fr
8
Soggiorno in una delle zone più comode di Londra
Pros:

Posizione e camera grande

Cons:

La camera nel basement

2026-07-12 • via Nuitee
B
bethl221 • Family
10
Wonderful!
Pros:

Roger and Richard are the best! We started every day with their radiant positivity and delicious breakfast. They created the best atmosphere to start the day. Hotel was clean and comfy in a good location.

2026-07-11 • via Tripadvisor
P
Petter • couple • se
8
2026-07-10 • via Nuitee
E
Eugenia • couple • it
5
Due notti nel sottoscala buio e senza aria
Pros:

Ottima la posizione

Cons:

L’hotel è stranamente dotato di camere situate ben al di sotto della sede stradale, vendute alla stessa tariffa di camere della stessa tipologia site a piani superiori. Tale circostanza non è evidenziata in alcun modo né su Booking né sul sito dell’hotel. Al nostro arrivo in serata, “ultimi ospiti in ordine di arrivo”, ci è stata assegnata una camera situata appunto sotto il livello stradale, nel basement, dove un’unica finestra, ermeticamente chiusa, affacciava su un piccolissimo cavedio interno, interamente circondato da muri alti che impediva di vedere il cielo. Assolutamente impossibile il ricambio d’aria

2026-07-10 • via Nuitee
Y
Yavuz Tunahan • family_with_children • tr
10
2026-07-09 • via Nuitee
G
Gokhan • solo_traveller • tr
1
2026-07-09 • via Nuitee
O
Onur • family_with_children • gb
3
Pros:

Great location, but poor damp smelling lower ground rooms. Bad customer management.

Cons:

I’ve booked for a family room, which is a premium room according to the hotel staff. But it was on lower ground, with a small non-opening fix window against the wall. The room smelled damp and it was impossible to ventilate. So we asked for a room change. They said they can only help the next morning. Next day they didn’t change the room. We asked again and they said they don’t have an available room for three of us. But I saw availability on booking.com. Finally they changed the room on the 3rd night to a same size room. Not happy with gow they dealt with my complaint. Don’t accept a lower ground room, but everything else in the Hotel is ok.

2026-07-09 • via Nuitee
R
ryan • family_with_children • za
9
Would definitely return
Pros:

Great size rooms with nice updated and great looking lobby with breakfast area

Cons:

Can’t think of anything

2026-07-09 • via Nuitee
D
Disa • solo_traveller • tr
8
2026-07-07 • via Nuitee