Holiday Inn Express & Suites Columbus - Easton Area by IHG

Hotels
•
Holiday Inn Express
7.5 (358 reviews)
4899 Sunbury Road , Columbus , US
+1 614-476-1100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Good location (near shopping, restaurants, mall, bike trail)
Large rooms
Clean rooms (reported by many)
Delicious breakfast and variety (frequently praised)
Appreciated early check-in
Good shower
Liked the coffee
Cons:
Breakfast service issues (replenishment problems, ended too early, inconsistent quality)
Some cleanliness/room maintenance problems (not very clean reported, no water in a room, paper-thin pillows)
Hot tub broken
TV not working / slow fixes
Parking lot safety incident (car break-ins)
Poor handicap accessibility / inappropriate room allocation
Thin blankets / uncomfortable bedding
Limited/no view for some rooms

Categories

Cleanliness
7
Generally reported as clean in several reviews (rooms described as nice and clean), but there are notable counter-reports (one guest said 'not very clean', issues with pillows/room supplies), so cleanliness is slightly above average but mixed.
Service
9
Multiple mentions of friendly, helpful desk staff and attentive breakfast staff; early check-in appreciated and staff praised for assistance, supporting a strong service score.
Location
8.5
Consistently praised for location (near shopping, Easton Town Center, restaurants, bike trail); a few cons (parking safety incident, sidewalk connectivity) but overall a very strong location.
Room Quality
6.5
Rooms were often described as large and comfortable, but several issues were reported (TV not working/delayed fix, paper-thin pillows, no water in one room, poor handicap room layout), so room quality is below the hotel's average.
Amenities
7
Breakfast amenities receive praise when stocked and varied, but there are complaints (hot tub broken, some replenishment issues, limited handicap accommodations), resulting in an average amenities score.
Value for Money
7.5
Described as 'nothing fancy, but nice for the price' and several guests noted large rooms and friendly staff; value aligns with the target overall rating.
Food and Beverage
8
Many guests described the breakfast as delicious with good variety and attentive staff, though a few reported poor or insufficient breakfast service/timing; overall food is a strength.
Overall Experience
6.5
Mixed overall impressions: several guests enjoyed their stay and praised staff/location, but recurring issues (breakfast service gaps, cleanliness complaints, parking break-ins, accessibility problems) lower the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:37

Property Description

Convenient Location
Located near Interstate 270 and Interstate 670, Holiday Inn Express & Suites Columbus-Easton offers easy access to major routes for travelers.

Amenities Galore
Guests can relax in the indoor pool, start their day with a complimentary hot breakfast, and stay connected with free WiFi. The hotel also boasts a fitness center, business center, and shuttle services.

Comfortable Accommodations
Each guest room is equipped with a refrigerator, flat-screen cable TV, coffee machine, and work desk, ensuring a comfortable stay for all visitors.

Book your stay at Holiday Inn Express & Suites Columbus-Easton for a convenient and comfortable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 358 reviews
Cleanliness: 7
Service: 9
Location: 8.5
Room Quality: 6.5
Amenities: 7
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 6.5
P
PAUL • family_with_children • us
9
Short stay
Pros:

My room.
It was nice, clean, away from the elevators and on the top floor.
I do not like rooms on the lower floors.

Cons:

I went down for Breakfast the second day and even though it was no where near the shut off time, items that had ran out, were not being replenished.

2026-10-24 • via Nuitee
H
Himmelberger • family_with_children • us
8
2026-10-22 • via Nuitee
K
Kelly • family_with_children • us
5
2026-10-22 • via Nuitee
S
Sarah • family_with_children • gb
10
Perfect location for shopping
Pros:

It’s location

Cons:

The view

2026-10-20 • via Nuitee
D
Dan • solo_traveller • us
9
2026-10-19 • via Nuitee
C
Connie • couple • us
10
2026-10-12 • via Nuitee
S
Sandra • couple • us
9
2026-10-08 • via Nuitee
L
lin • solo_traveller • us
9
2026-09-11 • via Nuitee
M
Matthias • solo_traveller • de
6
2026-09-05 • via Nuitee
P
Pegi • couple • us
10
I was so appreciative to get an early check in. The desk staff were very helpful.
Pros:

The breakfast was delicious. There was such a variety to choose from and the waitress was wonderful. She kept refilling the food and was very friendly.

Cons:

I cannot think of a thing. Maybe that it was too bad we were not staying a bit longer.

2026-08-29 • via Nuitee
T
Timothy • solo_traveller • us
8
2026-08-22 • via Nuitee
D
Davis • couple • us
10
Pros:

It was just a nice place

Cons:

Nothing was wrong

2026-08-13 • via Nuitee
K
Katheyn • solo_traveller • us
10
Pros:

Friendly staff and clean rooms

2026-08-13 • via Nuitee
J
Jamrs • couple • us
8
2026-08-11 • via Nuitee
B
Brian • solo_traveller • us
9
Very friendly staff.
2026-08-08 • via Nuitee
J
John • solo_traveller • us
4
Pros:

I liked the coffee

Cons:

Not very clean, hot tub broken, HORRIBLE breakfast, the funny thing is all of the holiday inns i go to have wonderful breakfast. TV didn't work called to get fixed and they didn't get to it till i asked again after 18hrs .

2026-07-22 • via Nuitee
M
Margaret • family_with_children • us
8
Pros:

Close to Easton Town Center, large room, and friendly staff.

Cons:

It’s nothing fancy, but nice for the price.

2026-07-16 • via Nuitee
M
Mark • couple • us
9
Great location, very good staff.
Pros:

Located close to bike trail. Large room, great shower. Wonderful breakfast.

Cons:

13 car windows were broken into overnight in the parking lot. Sidewalk didn’t connect to others for walking to store.

2026-07-13 • via Nuitee
W
William • family_with_children • us
3
2026-07-08 • via Nuitee
R
Rose • extended_group • us
7
Food was great, the room was clean but they don't know how to cater to handicap people.
Pros:

It was very clean and the breakfast bar was delicious. The lady taking care of it was very nice and kept it stocked very well.

Cons:

We needed a handicap for a lady with Parkinsons it is hard for her to walk and the room they gave us was half way down the hall on second floor. It had a tub the only thing you could call that a handicap room was the bars in the bathroom. If that is all it takes for this establishment to qualify rooms as handicap then they don't know anything about a handicap person that needs the extra help to live day to day.
Shame on them.

2026-07-08 • via Nuitee