Holiday Inn Express Manhattan Midtown West by IHG

Hotels
•
Holiday Inn Express
8 (2977 reviews)
538 West 48th Street , New York , us
+1 212-582-0692

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Laundry
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Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Breakfast chaos
Cleanliness concerns

Categories

Cleanliness
7.46
Mixed reviews about cleanliness; some mentioned cleanliness issues with carpets.
Service
8.93
Staff were described as friendly and helpful.
Location
8.97
Location was praised for being quiet yet close to attractions.
Room Quality
7.92
Rooms were comfortable and adequately spacious.
Amenities
7.95
Amenities included free drinks and Dove toiletries, though some minor issues noted.
Value for Money
7.91
Good value for the price based on positive overall experience.
Food and Beverage
6.96
Breakfast was chaotic and had mixed reviews.
Overall Experience
7.93
Overall experience was positive despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:56

Property Description

Convenient Location
Situated in Hell’s Kitchen, just a short stroll from Times Square, the Holiday Inn Express Manhattan West Side offers easy access to top attractions and dining options in Manhattan.

Comfortable Accommodations
Each room features free Wi-Fi, cable TV, a work desk, and a coffee machine, ensuring a cozy stay for every guest. Additionally, the hotel provides a fitness center, business services, and on-site laundry facilities for convenience.

Nearby Attractions
Explore the nearby Intrepid Sea, Air and Space Museum, The Landmark Tavern, and other dining spots. With the Jacob K. Javits Convention Center, Columbus Circle, and Central Park in close proximity, there's no shortage of entertainment options.

Book now for a delightful stay at the Holiday Inn Express Manhattan West Side!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs USD 65 per day.

Location

Property Accessibility

Total Disability Score: 62.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 13
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
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Guest Reviews

8
Based on 2977 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.97
Room Quality: 7.92
Amenities: 7.95
Value for Money: 7.91
Food and Beverage: 6.96
Overall Experience: 7.93
D
Dorothy • family_with_children • us
6
A couple very friendly hotel staff. Comfortable bed
Pros:

Convenient location. Comfortable beds. Decent room

Cons:

Most of the housekeeping staff did not understand English. There were three in my room and they kept leaving one roll of toilet paper a day and two wash clothes. When you ask for extra they do not understand. Also had to ask them to clean room.

2026-07-25 • via Nuitee
I
Irineia • family_with_children • us
1
2026-07-24 • via Nuitee
M
MPPH • extended_group • mx
8
2026-07-23 • via Nuitee
S
Subhan • family_with_children • us
6
Cons:

Air conditioning was not working for 2 days

2026-07-23 • via Nuitee
D
Daniela • family_with_children • ro
6
Pros:

paturile foarte confortabile, curat

Cons:

micul dejun este foarte slab, mancare de calitate inferioara, nenaturala.

2026-07-22 • via Nuitee
C
Christelle • family_with_children • fr
8
Pros:

La localisation, le service d’entretien et la machine à pancake

Cons:

Le bruit des portes et des clients dans le couloirs

2026-07-22 • via Nuitee
M
Maria • solo_traveller • ar
7
Pros:

Ubicación y que te dejen utilizar los espacios comunes para cenar o almorzar ahi.

Cons:

El espacio para desayuno, muy pequeño para la cantidad de gente que se hospeda.

2026-07-20 • via Nuitee
B
Brian • family_with_children • us
6
Forgetaboutit
Pros:

Hell’s Kitchen park was great place for my kid to play

Cons:

The management I suppose. Everything was late. Breakfast was late, etc.

2026-07-20 • via Nuitee
M
Margot • solo_traveller • nz
5
Pros:

Location ok

Cons:

Lifts were incredibly slow, breakfast poor selection, staff not very welcoming or helpful, not informed of renovations being done

2026-07-20 • via Nuitee
H
Hernan • family_with_children • us
7
2026-07-19 • via Nuitee
D
Dominik • solo_traveller • pl
7
Pros:

Super lokalizacja, dość blisko metra, czyste, sprzątane pokoje, wygodne łóżko.

Cons:

Jedna winda nie działała i trzeba bylo okropnie długo czekać na drugą lub iść schodami. Zbyt mała sala sniadaniowa oraz ubogie śniadania.

2026-07-19 • via Nuitee
V
Vitaliy • solo_traveller • us
9
2026-07-19 • via Nuitee
M
Marguerite • family_with_children • us
6
C’est vraiment difficile à Manhattan de trouver un bon hôtel, mais c’est aussi difficile de faire pire que celui-ci
Pros:

Emplacement Manhattan correct pour faire du tourisme

Cons:

Beaucoup de bruit, beaucoup de monde, la première chambre qui nous a été attribuée était occupée.

2026-07-19 • via Nuitee
F
Franco • family_with_children • cr
8
Excelente ubicación
Pros:

El desayuno esta muy bueno

2026-07-17 • via Nuitee
Y
Yifat • solo_traveller • il
8
Pros:

The location was good, we could walk to Times Square and to Hudson yard park.

Cons:

The elevator was very slow.
We missed vegetables for breakfast and healthier products. It was challenging to find a place to sit for a family.

2026-07-16 • via Nuitee
M
Melisa • solo_traveller • ar
8
2026-07-16 • via Nuitee
M
Maria • family_with_children • us
1
Pros:

Location

Cons:

No drinking water outside looked dirty and elevator not working

2026-07-16 • via Nuitee
R
Rok • extended_group • hr
9
2026-07-15 • via Nuitee
M
Melani • family_with_children • bo
8
Excelente!
Pros:

La ubicación

Cons:

La limpieza, hubo un día que no limpiaron y varios días no barrieron

2026-07-15 • via Nuitee
E
Ewelina • solo_traveller • pl
7
2026-07-13 • via Nuitee