Holiday Inn Express Manhattan Midtown West by IHG

Hotels
•
Holiday Inn Express
8 (2872 reviews)
538 West 48th Street , New York , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Breakfast chaos
Cleanliness concerns

Categories

Cleanliness
7.46
Mixed reviews about cleanliness; some mentioned cleanliness issues with carpets.
Service
8.93
Staff were described as friendly and helpful.
Location
8.97
Location was praised for being quiet yet close to attractions.
Room Quality
7.92
Rooms were comfortable and adequately spacious.
Amenities
7.95
Amenities included free drinks and Dove toiletries, though some minor issues noted.
Value for Money
7.91
Good value for the price based on positive overall experience.
Food and Beverage
6.96
Breakfast was chaotic and had mixed reviews.
Overall Experience
7.93
Overall experience was positive despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:56

Property Description

Convenient Location
Situated in Hell’s Kitchen, just a short stroll from Times Square, the Holiday Inn Express Manhattan West Side offers easy access to top attractions and dining options in Manhattan.

Comfortable Accommodations
Each room features free Wi-Fi, cable TV, a work desk, and a coffee machine, ensuring a cozy stay for every guest. Additionally, the hotel provides a fitness center, business services, and on-site laundry facilities for convenience.

Nearby Attractions
Explore the nearby Intrepid Sea, Air and Space Museum, The Landmark Tavern, and other dining spots. With the Jacob K. Javits Convention Center, Columbus Circle, and Central Park in close proximity, there's no shortage of entertainment options.

Book now for a delightful stay at the Holiday Inn Express Manhattan West Side!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs USD 65 per day.

Location

Property Accessibility

Total Disability Score: 62.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 13
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8
Based on 2872 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.97
Room Quality: 7.92
Amenities: 7.95
Value for Money: 7.91
Food and Beverage: 6.96
Overall Experience: 7.93
J
Jelena • solo_traveller • hr
3
2026-05-30 • via Nuitee
Y
Young • solo_traveller • us
8
A great location with plenty of businesses around.
Pros:

The room was clean. The view was great. Plenty of hot water.

Cons:

The breakfast could have been hotter and the milk was spoiling in the pitchers.

2026-05-30 • via Nuitee
S
Sarah • couple • gb
8
We had a very enjoyable stay.
Pros:

The breakfast was good, it was replenished frequently. The choice was big but was sufficient.

Cons:

The dining area wasn't big enough for the amount of guests. It was very crowded, no matter what time we tried.

2026-05-30 • via Nuitee
S
Seyhan • solo_traveller • tr
5
Orta
Pros:

Konum

Cons:

Odalar toz kokuyordu. Su ayrı şişede satılmıyordu. Damacanadaki suyun tadı kötüydü. Kahvaltıda çeşit azdı.

2026-05-30 • via Nuitee
N
Noel • couple • ph
8
Hotel is recommended for short stay.
Pros:

Value for money.

Cons:

Facilities

2026-05-30 • via Nuitee
A
Ahmet Bulent • family_with_children • tr
9
Pros:

Everything was clean, good and walking distance to the Times Square. Breakfast was also not bad. A little bit crowded.

2026-05-29 • via Nuitee
S
Suzana • extended_group • br
9
2026-05-29 • via Nuitee
A
abdul • couple • us
4
2026-05-29 • via Nuitee
C
Carmen • couple • us
8
2026-05-28 • via Nuitee
L
Lois • family_with_children • us
7
No issues
Pros:

It was fine. No issues.

2026-05-28 • via Nuitee
R
remias • solo_traveller • us
4
Cons:

The check in was 3 pm and the staff told us to wait for 10 min then 15 and finally we checked in in 1 and 30 mins

2026-05-28 • via Nuitee
J
jose • family_with_children • in
1
Pros:

like hell .....worst experience in my life...

2026-05-28 • via Nuitee
G
Güven • family_with_children • tr
4
Beğenmedim .
Cons:

Odalar çok küçük kahvaltı çeşidi çok az. Odadaki kahve makinası çalışmıyor

2026-05-27 • via Nuitee
Éva • couple • hu
8
A szállás ár -érték arányt tekintve nagyon jó .
Pros:

A reggeli kielégítő volt, a szálloda elhelyezkedése nagyon jó.

Cons:

Hiányoltam a reggelinél a zöldségeket.
A légkondicionáló működése elég hangos, főleg éjszaka.

2026-05-27 • via Nuitee
F
Florencia • solo_traveller • ar
7
Pros:

La limpieza de la habitación, la amabilidad de los empleados.

Cons:

Se realizó el cambio de piso durante nuestra estadía. Fue muy ruido y molesto a la hora de desayuna. Nosotros no escuchábamos ruidos porque estábamos en el piso 11, pero trabajaban todo el día, incluso los domingos.

2026-05-27 • via Nuitee
D
Diane • couple • gb
8
2026-05-25 • via Nuitee
M
Melynda • extended_group • us
5
It was ok. Wouldn't stay there again for the price!
Pros:

Location

Cons:

Not enough space in room
Bathroom too small

2026-05-24 • via Nuitee
K
Kevin • solo_traveller • ie
8
2026-05-23 • via Nuitee
Z
Zully • couple • us
7
Decent stay in a good location with good breakfast
Pros:

Breakfast was good. So was the location.

Cons:

Room temp was pretty hot the first day or so.

2026-05-23 • via Nuitee
A
Abhisarika • couple • in
7
Functional, no-frills hotel. Serves Breakfast.
Pros:

The main issue I have with this hotel is the fact that there was construction going on when we stayed there. The lifts were cramped and the room had a terrible view.
I stayed there as it was close to my daughter's place. That street itself doesn't have any nice coffee shops or restaurants. You have to walk a few blocks for nice places to hang out.
The staff were fine but the hotel was really not great for the price one pays in NYC. It is not particularly close to any of the major attractions. You have to walk a bit to get anywhere. Also, the lobby area is tiny.

The high point was the breakfast. They had a decent breakfast in the mornings. The other good thing is they have an ATM inside the hotel.

I guess one would stay here for proximity to something - either a place of work or a private residence. The hotel could become better after the revamp is over.

Cons:

1. Construction
2. Tiny Lobby and cramped lift
3. Basic room
4. No view

2026-05-23 • via Nuitee