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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Car hire
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Packed lunches
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Non-smoking throughout
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Kid meals
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Lower bathroom sink
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Emergency cord in bathroom
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Broadcast Live sport events
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Happy hour
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Supervised childcare/activities
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
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Garage
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Stylish Rooms and Convenient Location
Experience comfort and convenience at Hilton Garden Inn Hanoi, centrally located in Hanoi. Enjoy stylish air-conditioned rooms with free Wi-Fi, flat-screen TV, and mini refrigerator. Explore nearby attractions like the Hanoi Opera House and Hoan Kiem Lake.
24-Hour Fitness and Dining Options
Stay active at the 24-hour fitness centre or unwind at the on-site restaurant and bar offering international and local specialties. Grab snacks at the Pavilion Pantry or opt for room service. With amenities like a business centre and front desk, your needs are covered.
French Quarter Charm and Easy Access
Immerse yourself in the charm of Hanoi's French Quarter with tree-lined boulevards and sidewalk cafes. Benefit from the hotel's proximity to the Hanoi Train Station and Noi Bai International Airport for a seamless stay.
Book your stay at Hilton Garden Inn Hanoi for a memorable experience!
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
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Parking
Free private parking is possible on site (reservation is needed).
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Property Accessibility
- Ramp: Yes
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: Yes
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Bathroom Doors Indicator: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: Yes
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: No
- Elderly Impaired: No
- Electric Wheelchair: No
- Hearing Impaired: No
- Manual Wheelchair: No
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: No
- Crouches Cane Impaired Score: 0
- Elderly Impaired Score: 0
- Electric Wheelchair Score: 0
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 0
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 0
Guest Reviews
Location
Breakfast was not included and for the amount I paid it should have included
OMJ I can not say enough good things about the service here! Excellent like totally above & beyond!
I stayed here twice on the trip 1 1st night B4 next FLT & coming back 2 nights (I usally do not prebook incase I chg my schedule on vcay) the Hilton in Da Nang suggested I stay at the New Tru Hilton In Hanoi so I did)
If u like a monster Simi truck w a huge smashing bolder thing on it (so loud)Pic attached) starting at 00:30 then this the place for you)
Being after midnight u can not book online
The front desk as super nice &accommodating he call the Hilton Garden inn Hanoi they only had 1 twin room available i took it
They held it for me till I got there
When I arrived the front desk was so nice
The next morning breakfast was excellent
they insisted I move rooms to an UG (only Gold lost my diamond status bcuz I go back & forth now w another brand. for u all that are gold they will do there best to give you our gold peaks)!
Front desk staff very knowledgeable in recommendations to all my questions!
Just down right nice friendly humans!
Location yes more residential but walkable to all things Hanoi city center and quiet Unless ur not a walker then 3-5$ grab front desk will order one for u!
Rooms are dated but clean super clean!
Excellent Excellent staff!
צוות נחמד ומאוד אדיב. שקט, נוח ונקי.
I cannot speak highly enough about this hotel. It is in a good location. The staff is always available. The cleaning crew is amazing. The breakfast buffet is delicious. I am pleased with every.
Convenient for Old Quarter - front desk open 24 hours.
Nothing.
Location in the centre of the old quarter was perfect for trip pick ups. Breakfast was excellent, the rooms were comfortable with the city view room being quiet and we did not hear the traffic outside. Staff were very pleasant and helpful. Would recommend this to anyone staying in Hanoi.
Nothing
Close to place of work. That’s all.
Cockroach in the room
breakfast spread was very limited Orange juice was canned & NOT freshly Squeezed , Location was v good. at this price point they should have more spread
breakfast
Location and staff
Breakfast and cleanliness
Tiện lợi cho xe đưa đón . Gần các quán ăn
L'amabilité du personnel , le calme ( quartier des ambassades et double vitrage ), l'emplacement est idéal pour ne pas subir le brouhaha de la vieille ville qui n'est qu'à un quart d'heure à pied et de surcroit le trajet est plaisant ( batiments , boutiques..).
Le petit déjeuner est parfait.
Pas de piscine mais il y a tant à faire dans la charmante ville d'Hanoï.
This was my first visit to Hanoi, and it followed the passing of my grandmother. I reached out to the hotel before arrival to share the significance of this journey, and the response from the team immediately reflected sincerity and care. Sylvia extended a thoughtful upgrade gesture after understanding the personal context of my trip.
Front Office engagement was consistently warm and attentive. Thuy ensured clear communication regarding payment links and follow up arrangements. Sylvia engaged personally and made the stay feel intentional. At check out, Nhi handled the departure smoothly despite simultaneous guest arrivals. The Housekeeping team maintained high standards throughout. Duy responded promptly when I requested additional items and delivered them to my room swiftly, reflecting efficiency and attentiveness. Sun’s efforts demonstrated quiet diligence and attention to detail. Hieu ensured that my luggage was sent up to my room promptly upon arrival, which added to a seamless check in experience. Toan and Quynh Anh welcomed me warmly at breakfast and were attentive and professional throughout. Chef Hang thoughtfully prepared the hot soup dish fresh, which added a comforting touch to the dining experience. I would also like to extend my appreciation to Vu Hoai Thu, Assistant Front Office Manager, for her steady leadership. That level of coordination amongst the teams reflects structured leadership and a strong service culture.
What stayed with me most was the tone of hospitality. My stay took place during Tet Festival, a period when occupancy is typically high and staffing demands can be challenging. Despite this, the team remained efficient and attentive. During a season of reflection, Hilton Garden Inn Hanoi felt like my first home in the city. I am grateful to the entire team and look forward to returning to Hanoi.
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