The Palms Residence - SHA Extra Plus

Hotels
7.9 (356 reviews)
6/5 Moo1,T. Kathu, A.Muang , Phuket Town , th

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly, helpful staff and management
Nice rooftop pool (clean, not busy)
Generally clean rooms with daily housekeeping
Good location near malls, markets and street food
Good value for money / affordable
Rooms often include fridge and occasional room upgrades
Cons:
Intermittent Wi‑Fi connectivity
No kettle / lack of in-room coffee/tea facilities
Noise from nearby factory/distribution center for some rooms
Thin walls / rooms can be noisy
Maintenance issues and occasional cleanliness lapses
Some distance from beach and limited immediate tuk‑tuk/Grab availability

Categories

Cleanliness
7.4
Many guests report clean rooms and daily housekeeping, but several reviews note maintenance-related dirt, occasional unclean areas, and at least one explicit complaint that the room 'wasn't very clean'.
Service
9
Service is consistently praised: staff, owners and management are described as very kind, helpful and accommodating (easy to extend stay, upgrades). One isolated report of a manager's poor behavior is noted but most feedback on service is strongly positive.
Location
8.2
Location is repeatedly praised for proximity to malls, night markets and street food stalls; it sits on a quieter side street. Some guests mention it is farther from the beach and limited for tuk‑tuk/Grab availability, and a few report nearby industrial noise.
Room Quality
7.5
Rooms are described as spacious with fridges, balconies and comfortable bedding by many guests; others note hard beds, thin walls (noisy), and general wear/maintenance issues in parts of the property.
Amenities
7.6
Rooftop pool is frequently highlighted and well-liked; rooms have useful extras like fridges. However guests note missing small amenities (no kettle), intermittent Wi‑Fi, and limited drying/cloth facilities.
Value for Money
8.6
Multiple reviews explicitly mention good price-to-quality, affordable rates and value for short stays, making value a clear positive point.
Food and Beverage
7
On-site food and beverage offering is minimal or not mentioned; nearby street food and vendors are a plus, but several guests missed in-room coffee/tea facilities and there is no strong F&B service on property.
Overall Experience
7.9
Overall guests report a generally positive experience—suitable for short stays with friendly staff and a nice pool—tempered by occasional cleanliness, maintenance, noise and Wi‑Fi issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 03:47

Property Description

Luxurious Accommodation
Experience comfort and style at The Palms Residence - SHA Extra Plus. Each room is equipped with modern amenities including air conditioning, flat-screen TV, and a private balcony.

Convenient Location
Located just a stone's throw away from Central Phuket Festival Shopping Centre and a short drive from popular beaches, our residence offers easy access to the best of Phuket.

Relaxation and Services
Unwind at the rooftop swimming pool or explore nearby dining options. Enjoy free Wi-Fi throughout the property and take advantage of our laundry and airport shuttle services for a hassle-free stay.

Book now for an unforgettable stay at The Palms Residence - SHA Extra Plus!

Important information:

Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKT

Location

Guest Reviews

7.9
Based on 356 reviews
Cleanliness: 7.4
Service: 9
Location: 8.2
Room Quality: 7.5
Amenities: 7.6
Value for Money: 8.6
Food and Beverage: 7
Overall Experience: 7.9
N
Nqobile • couple • za
8
Worth it
Pros:

It was in town close to many things. All the trips that I did, the pick up and dip off was free sometimes but I was at the center

Cons:

Some staff doesn’t speak English and sometimes I would go downstairs to the reception and not find anyone

2026-08-27 • via Nuitee
A
Abdullah • couple • sa
10
Pros:

Everything

2026-08-05 • via Nuitee
الرايق • solo_traveller • om
5
2026-06-18 • via Nuitee
L
Linda • solo_traveller • mu
9
Pros:

Cool place, clean, helpful staff and all were nearby.
Shopping & transport facilities

Cons:

All were good for me.

2026-06-10 • via Nuitee
G
GENEVIEVE • solo_traveller • mf
10
Séjour très sympa
Pros:

La gentillesse du personnel et la propreté.
L'hôtel n'est pas tout jeune, mais il est très bien entretenu et la literie est confortable. Pas loin des grands centres commerciaux et du vieux Phuket.

Cons:

Je trouve qu'il manque une bouilloire dans les chambres pour se faire un thé ou un café le matin. Ça, ça manque vraiment.

2026-06-07 • via Nuitee
G
GENEVIEVE • solo_traveller • mf
10
Très sympa !
Pros:

L'emplacement près des Mall, la gentillesse du personnel. La propreté.

Cons:

Je trouve qu'il manque peut-être une bouilloire dans les chambres pour un café ou un thé, sans avoir à sortir le matin

2026-06-05 • via Nuitee
D
Donal • solo_traveller • ie
8
Pros:

The owner was very nice and helpful and the room was also as good as the advertisement

2026-06-02 • via Nuitee
E
Esther • couple • ug
9
2026-05-20 • via Nuitee
T
Tague • solo_traveller • gb
10
2026-05-12 • via Nuitee
T
Tristan • solo_traveller • nl
6
Voor de prijs kan je het doen. Maar verwacht wat dingen.
Pros:

Het personeel was erg aardig.

Cons:

Bedden waren erg hard, we goed geslapen. Achter het hotel zit een coca cola distributie centrum. Die werken soms snachts door. De kamers zijn er gehorig. Je hoort je buren.

2026-05-11 • via Nuitee
L
Lukasz • solo_traveller • pl
10
2026-05-03 • via Nuitee
D
Donagh • family_with_children • au
8
2026-04-27 • via Nuitee
A
Alec • couple • us
9
Nice pool
Pros:

Amazing, cool rooftop pool, great price, not busy. It was easy to add another day to my stay. Staff were very kind with daily room service. Clean big rooms. Great

Cons:

Would’ve been a 10 but WiFi was on and off

2026-04-25 • via Nuitee
R
Robert cordial • couple • ie
8
2026-04-24 • via Nuitee
P
Pituscan • couple • ch
8
Pros:

the staff was nice

Cons:

It wasn't very clean.

2026-04-21 • via Nuitee
D
Danny • solo_traveller • gb
8
2026-04-18 • via Nuitee
H
Heiko • extended_group • de
9
2026-04-16 • via Nuitee
D
daniel meunier • solo_traveller • fr
9
Pros:

Nous avons été surclassé. Appartement au lieu d'une chambre. Piscine sur le toit. Stands de street food à 2 pas de l'hôtel.

2026-04-15 • via Nuitee
S
Shuwau • couple • mv
10
2026-04-08 • via Nuitee
J
Jaroslava • couple • cz
8
Pros:

Pokoje čisté, majitelé velice ochotní.

Cons:

Není co vytknout.

2026-04-08 • via Nuitee