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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Family rooms
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Garden
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BBQ facilities
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Laundry
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Luggage storage
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Fishing
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Children's playground
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Canoeing
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Breakfast in the room
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Diving
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Massage services
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Windsurfing
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Packed lunches
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Snorkelling
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Spa/wellness center
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Barber/beauty shop
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Table tennis
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Currency exchange
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Babysitting/child services
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Billiards
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Valet parking
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Darts
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Board games/puzzles
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Shuttle service (additional charge)
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Beachfront
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Special diet menus - on request
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Kid meals
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Snack bar
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Kids' outdoor play equipment
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Water sport facilities on site
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Indoor play area
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Kid-friendly buffet
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Evening entertainment
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Plunge pool
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Infinity pool
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Kids' club
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Nightclub/DJ
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Entertainment staff
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Outdoor furniture
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Wine/champagne
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Sun umbrellas
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Fruits
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Shallow end
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Spa/wellness center services
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Kids' pool
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Beauty Services
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Yoga classes
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Manicure
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Pedicure
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Hair Salon Services
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Beach
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Shuttle service
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Fire extinguishers
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Smoke alarms
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Key access
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24-hour security
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Walking tours
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Live music/performance
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Cooking class
Review Highlights
Categories
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Property Description
Beachfront Paradise at Turtle Bay
Luxurious Accommodations: Discover comfort in our Club rooms equipped with modern amenities like air-conditioning, TV, and balcony or terrace. Enjoy a restful stay with separate bath/shower, mosquito-proof sleeping area, and cozy bedding options.
All-Inclusive Dining and Drinks: Indulge in a variety of culinary delights with all meals included, from buffet-style breakfast to oven-fresh pizzas. Quench your thirst with unlimited soft drinks, cocktails, and selected wines, available until midnight.
Exciting Activities for All Ages: From supervised kids club and entertainment to watersports at the Dive and Watersport Center, there's something for everyone. Explore the Marine Park with scuba diving, snorkeling, or opt for a relaxing dhow trip on Mida Creek.
Ready to experience the ultimate beach getaway at Turtle Bay?
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 3 years old stay for free when using an available extra bed.
Children from 4 years old to 11 years old stay for US$50 per person per night when using an available extra bed.
Children from 12 years old to 17 years old stay for US$75 per person per night when using an available extra bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Every night party, noisy
Watamu beach is close and impressive. African food night was a wonderful authentic experience. Quality of food was excellent for example the omelette and stroganoff. Check in staff and pool were wonderful. Bar staff were friendly.
The kids club appears inactive as we were hoping to put our children in but couldn’t see anything happening. Towels in general need upgrades.
The meals, cleanliness and the customer service was top notch
Everything was just okay
Great location. Friendly staff.
All good.
Great location , access to the beach and to diving.
The reception staff were very helpful and friendly .
The food was very repetitive, and some of the kitchen staff didn’t seem very familiar with what was being served. Tables were also cleared before guests had finished eating.
A more serious issue happened at breakfast, where gluten-containing bread was incorrectly labelled as gluten-free. I could tell something was off but I was repeatedly told it was fine. Only after I kept insisting did the staff check with a supervisor, who then confirmed the labels had been mixed up. The staff didn’t seem to understand what the big issue was which was really concerning.
The music around the pool was also extremely loud my room was vibrating with the bass at midnight and I had to request a room change which was handled quickly which I appreciate.
This is our seventh time at Turtle Bay Beach Club, and probably the first time we have reviewed under five stars. Three stars might be a bit harsh, as I think a lot of the frustrations were unique to us having been there so much.
The positives first. The location is amazing, right on the beach which is great for looking around rock pools or snorkelling off the beach. We also ventured out to some of the other hotels (try the cocktails at Medina Palms) which can all be accessed from the beach and are a short tuk tuk ride in the evenings (or short walk if you’re feeling adventurous).
The staff are amazing as always, although there were fewer of the old staff that we know and love than there has been on other occasions. This is probably because we arrived shortly after the Easter weekend and they were starting to wind down.
The grounds of the hotel are amazingly well kept. A personal favourite of mine is just sitting with a coffee at the weavers bar watching the weaver birds. The rooms are ok, nothing amazing, but you hardly spend any time there so it never bothers us. Housekeeping do an amazing job keeping the rooms clean and stocked with fresh clean towels.
The big downside for us was the food and drink. On our first visit (back in 2011) I remember being very impressed with the food and drink. As the years have gone on, we have found ourselves getting more and more bored with the food, specifically in the evenings. Breakfast is great, lunch is ok, and 4pm pancakes are always amazing (thanks Josef 😀). By the evening we found ourselves uninspired by what was on offer. It’s difficult to pinpoint why, exactly, but figure it is because we have been there so much. In fact, I am going to change my rating to four stars, as it is much fairer haha. It’s also worth mentioning that every time we come to Watamu, we get a bit more adventurous. So this time we ventured out to more places in the evening (Ocean Sports, Hemingways, Lichthaus, Crab Shack, and Ascot all recommended). One night we even got picky bits (bread, cold meats, cheese and choc) from the Blue Marmalade restaurant and took it back to our room to eat (with a pot of butter kindly sourced by Kadengi, thanks Kadengi 😀).
The only other point of contention was the beer! I do t know if this has got worse because of cost cutting, but the beer available on the all inclusive is (in my opinion) terrible. When we first came you used to have Tusker on tap. Last time we came we found the beer from the tap was always flat and not cold, which we got around by ordering Baloo’s which was servers from bottles. This year there were no bottled beers included in all inclusive, and it seemed like a mission to find a cold fizzy beer. These days I drink so little that I just found myself ordering bottled Tusker (550 KSH) as it was more important to get a decent pint!
The location was excellent with access to a swimable beach.
Aged decor, our room didn’t have wifi access, no direct sitting view of the beach and sea.
Cleanliness and the food was too yummy! The staff are friendly, especially Eunice, Elijah. Chef Isaac’s meals were so yummy and diverse. You can't lack something to love.
Cleanliness of some of the water dispensers and some staff seem clueless to help. But most are very helpful.
Location is fabulous. Rooms are great. Really good value. The rooms were cleaned everyday. Fresh towels on request. Sheets were changed every day (which was perhaps a excessive!) The atmosphere was lovely. Staff were always friendly and helpful. I hope we'll be back!
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