Goldener Schlüssel

Hotels
8 (3756 reviews)
Rathausgasse 72 , Bern , ch

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Good breakfast
Cons:
Small rooms
Noisy accommodations
Inconsistent bathroom quality

Categories

Cleanliness
7.75
Most reviews indicate clean accommodations, although some issues with bathroom cleanliness were noted.
Service
8.75
Staff described as friendly and helpful across multiple reviews.
Location
8.75
Excellent central location, convenient for public transport and sightseeing.
Room Quality
7.25
Various comments about room size, with some rooms described as small and noisy.
Amenities
7.75
Standard amenities mentioned; breakfast included and sufficient.
Value for Money
7.75
Considered a good deal for the location, though some aspects could be improved.
Food and Beverage
8.25
Breakfast was generally praised, with a good variety offered.
Overall Experience
7.75
Overall satisfactory experience with strong points in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:43

Property Description

Historic Charm in Berne’s Old Town

Traditional Swiss Cuisine
Indulge in refined Swiss dishes at our hotel's restaurant while enjoying the charming terrace on the street.

Convenient Location and Amenities
Located in the picturesque Rathausgasse, near the iconic Zytglogge tower, our hotel offers stylish rooms with modern amenities, free Wi-Fi, and complimentary public transport for easy exploration.

Ready to experience the historic allure of Goldener Schlüssel? Book your stay now and immerse yourself in the rich heritage of Berne’s Old Town.

Important information:

If you expect to arrive after 22:30, please inform the property in advance. Contact details are stated in the booking confirmation.

Please note that on the day of arrival, the booking confirmation is also valid as a public transport ticket (including the transfer from Bern Airport).

Please note that if you arrive by car, you can park in front of the hotel only for the duration of check-in. Afterwards, the closest parking is the paid public Rathaus parking garage, a 4-minute walk away.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRN

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 10 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 3756 reviews
Cleanliness: 7.75
Service: 8.75
Location: 8.75
Room Quality: 7.25
Amenities: 7.75
Value for Money: 7.75
Food and Beverage: 8.25
Overall Experience: 7.75
R
Roland • couple • ch
7
Danke, war erholsam
Pros:

Sehr gutes Frühstück

Cons:

nichts

2026-06-20 • via Nuitee
P
Peter • couple • au
5
Disappointing
Pros:

Not a lot

Cons:

Very noisy at night and unsympathetic decor is such a historic building. Small room

2026-06-20 • via Nuitee
G
Gabriele • solo_traveller • de
8
Den Flair von Bern ganz nah genießen
Pros:

Am Puls der schönen Stadt, sauber, freundliches Personal, Ohrstöpsel und Kaffee/Teezubereitung auf dem Zimmer. Zimmer sehr klein, aber mit allem, was man braucht, ausgestattet. Flair von Bern fühlbar.

Cons:

Direkt unter dem Fenster Außenplätze von Café und Bars, Restaurants, daher etwas lauter. Mit Ohrstöpsel und geschlossenem Fenster aber gut kompensierbar.

2026-06-19 • via Nuitee
U
Ulrich • solo_traveller • de
9
Pros:

tolle Lage zentral

2026-06-19 • via Nuitee
A
AKINOBU • couple • jp
2
スイスで宿泊するなら、出来る限り都市は避ける。
Pros:

朝食が美味しい。

Cons:

道路に面した部屋で、道路脇の食卓で、19時頃から24時過ぎまで、1日目は酔っ払いが大暴れ、2日目は下手なウエスタンバンドが50人ぐらいの観客と大騒ぎ。ホテル自体に問題は無くても、前の道路の環境が悪過ぎる、。

2026-06-18 • via Nuitee
B
Barrie • couple • au
9
Lovely town and charming hotel
Pros:

Centre of Old Town so easy walk or tram anywhere: Friendly staff and our room was at the top with a lovely little balcony looking out over the roofs

Cons:

All good

2026-06-18 • via Nuitee
M
Maria Jesus • solo_traveller • es
9
Pros:

Ubicación perfecta, sitio con encanto, muy atentos, desayuno bueno

2026-06-18 • via Nuitee
D
Douglas Dow • couple • au
8
Pros:

The location was great and the staff were good

Cons:

The rooms really had no view, but I expect that is standard for old buildings in the center of the old city.

2026-06-18 • via Nuitee
C
Carolyn • extended_group • gb
5
The staff are very nice. The rooms needs proper cleaning.
Pros:

Proximity to train station.

Cons:

There were bed bugs in the room, and I was bitten on my face. We were extremely tired when we arrived and did not inspect the beds before going to sleep. The following morning, we discovered a large number of bed bugs in and around the bed. This caused significant distress and discomfort, and the bites have affected my face.

2026-06-18 • via Nuitee
J
J Andrei • solo_traveller • au
6
2026-06-18 • via Nuitee
J
Jodie • solo_traveller • gb
8
Pros:

Perfect location

2026-06-18 • via Nuitee
G
Ganbold • couple • mn
9
2026-06-18 • via Nuitee
M
Manfred • solo_traveller • de
8
Insgesamt guter Aufenthalt.
Pros:

DAs Frühstück hat meine Erwartungen übertroffen. Es war sehr reichhaltig. Das Personal war sehr freundlich.
Sehr nah an Bus- und Straßenbahhaltestelle.

Cons:

Das Zimmer war sehr klein und dunkel. Es war zum Innenhof und somit schllechte Aussicht. Da die Klimaanlagen oder ander Geräte im Innenhof liefen, hat es sehr nach oben geschallt. Deshalb musste man die Fenster schliessen.

2026-06-17 • via Nuitee
H
Hans • extended_group • de
7
Door de onjuiste prijs/kwaliteit verhouding was het geen “top” verblijf. De ervaring de volgende ochtend bij het ont
Pros:

De ligging van het hotel. In het centrum van het schitterende Bern.

Cons:

De kamers waren klein, echter alles wat je nodig hebt was aanwezig !
Het ontbijt was slecht en slecht verzorgd door het aanwezige (1 pers.) bedienend personeel !!!

2026-06-17 • via Nuitee
S
Schwendt • solo_traveller • ch
8
2026-06-17 • via Nuitee
M
Manuel • solo_traveller • de
7
Pros:

Sehr gute Lage, alles gut erreichbar, Frühstück sehr, Personal sehr nett

Cons:

Das Hotel ist in den Jahren gekommen, Jugendherbergsscharakter, müsste renoviert werden, Teppiche Flure erneuert werden, aber es war sehr sauber

2026-06-16 • via Nuitee
T
Thekla • solo_traveller • de
8
2026-06-15 • via Nuitee
S
Stephen • solo_traveller • gb
9
Great location for walking around the city centre
Pros:

Great location and very friendly, helpful staff.

2026-06-15 • via Nuitee
F
FIlipa • solo_traveller • pt
9
2026-06-15 • via Nuitee
I
Ingrid • solo_traveller • ch
9
Super Hotel in der Stadtmitte
Pros:

Sehr gute Lage, sehr sauberes funktionelles Zimmer, gutes Frühstück, sehr freundliches Personal, problemlose speditive Abwicklung

Cons:

Es fehlt leider ein 2. Kissen, mit dem man dann lesen kann oder Fernsehen

2026-06-14 • via Nuitee