Goldener Schlüssel

Hotels
8 (3610 reviews)
Rathausgasse 72 , Bern , ch

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Good breakfast
Cons:
Small rooms
Noisy accommodations
Inconsistent bathroom quality

Categories

Cleanliness
7.75
Most reviews indicate clean accommodations, although some issues with bathroom cleanliness were noted.
Service
8.75
Staff described as friendly and helpful across multiple reviews.
Location
8.75
Excellent central location, convenient for public transport and sightseeing.
Room Quality
7.25
Various comments about room size, with some rooms described as small and noisy.
Amenities
7.75
Standard amenities mentioned; breakfast included and sufficient.
Value for Money
7.75
Considered a good deal for the location, though some aspects could be improved.
Food and Beverage
8.25
Breakfast was generally praised, with a good variety offered.
Overall Experience
7.75
Overall satisfactory experience with strong points in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:43

Property Description

Historic Charm in Berne’s Old Town

Traditional Swiss Cuisine
Indulge in refined Swiss dishes at our hotel's restaurant while enjoying the charming terrace on the street.

Convenient Location and Amenities
Located in the picturesque Rathausgasse, near the iconic Zytglogge tower, our hotel offers stylish rooms with modern amenities, free Wi-Fi, and complimentary public transport for easy exploration.

Ready to experience the historic allure of Goldener Schlüssel? Book your stay now and immerse yourself in the rich heritage of Berne’s Old Town.

Important information:

If you expect to arrive after 22:30, please inform the property in advance. Contact details are stated in the booking confirmation.

Please note that on the day of arrival, the booking confirmation is also valid as a public transport ticket (including the transfer from Bern Airport).

Please note that if you arrive by car, you can park in front of the hotel only for the duration of check-in. Afterwards, the closest parking is the paid public Rathaus parking garage, a 4-minute walk away.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRN

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 10 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 3610 reviews
Cleanliness: 7.75
Service: 8.75
Location: 8.75
Room Quality: 7.25
Amenities: 7.75
Value for Money: 7.75
Food and Beverage: 8.25
Overall Experience: 7.75
B
Binal Shah • solo_traveller • gb
7
Ok
Pros:

The only good thing about this hotel is the location. The hustle bustle is just downstairs and the staff is extremely sweet.
The breakfast was good the next morning, although we didn't have time to eat it as we had an early morning train to catch.

Cons:

Everything else was below average.the pillows were horrible, the bathroom felt like a hospital one, and had no ventilation.
This is a great hotel if you want to stay a night in the heart of the city where everything is walking distance but I wouldn't recommend it to anyone looking for more than a night.

2026-05-30 • via Nuitee
A
Ann • family_with_children • us
10
Staff so helpful when we arrived and let us know about how to get free transportation back to train.
Pros:

Value all of the above.

2026-05-30 • via Nuitee
M
Matej • family_with_children • sk
9
2026-05-30 • via Nuitee
M
Melanie Irene • family_with_children • ch
8
Pros:

Zentrale Lage, freundliches Personal, Frühstück in Buffetform, bequeme Betten

Cons:

Badezimmer sehr klein

2026-05-29 • via Nuitee
R
Roberto • solo_traveller • be
8
Très bien placé, bon rapport qualité / prix. Avec airco, frigo et armoire ce serait super
Pros:

Emplacement excellent, facilité d'accès. Bon petit déjeuner. Personnel très accueillant Chambre propre

Cons:

Bruit de la rue; pas d'air conditionné ni de frigo (mais c'est vrai qu'ils n'étaient pas mentionnés dans la description de la chambrenon plus), ni de ventilateur (qui lui par contre était mentionné). Pas d'armoire aussi pour pantalons et vestes, juste des cintres sur des crochets au mur.

2026-05-29 • via Nuitee
M
Manuel • couple • es
10
Perfecte
Pros:

Molt ben situat, net, la recepcionista molt amable

2026-05-29 • via Nuitee
M
Michael • extended_group • dk
8
Behageligt ophold i et slidt hotel.
Pros:

Beliggenhed, personale, rengøring, senge, vandtryk.

Cons:

Mange ting virkede nedslidt. F. Eks. Trængte væggene til at blive malet og gulvtæpperne trængte til udskiftning.

2026-05-29 • via Nuitee
P
Patricia • solo_traveller • ch
6
Pros:

Personal

Cons:

Es war extrem heiss im Zimmer und am Abend laut

2026-05-29 • via Nuitee
A
Anca • solo_traveller • ch
8
Fijn hotel
Pros:

Top Locatie. Kleine, simpele kamer maar goed bed, fijn kussen. Ontbijt prima, niet overdreven veel, gewoon goed

Cons:

Kamer relatief warm, maar het was buiten ook extreem warm

2026-05-29 • via Nuitee
M
Manuel • couple • es
10
2026-05-29 • via Nuitee
B
Béatrice • solo_traveller • ch
9
Très bien dormi, pas de bruits à l’intérieur de l’hôtel, bonne isolation.
Pros:

Idéalement situé (j’avais un congrès au Kursaal).
Restaurants à proximité, tout est à proximité en fait! Zone piétonne. Heureusement le vitrage isolé très bien du bruit de la rue (nombreuses terrasses).

Cons:

Le bruit intense de la rue.

2026-05-29 • via Nuitee
E
Erica • solo_traveller • es
7
Pros:

La ubicacion

Cons:

La habitacion muy pequeña, entiendo que no es habitual que haga tanto calor en esta epoca del an̈o, pero solo habia un pequeño ventilador personal. Para lo costoso que son los hoteles deberian ofrecer alguna alternativa.

2026-05-28 • via Nuitee
N
Nurten • family_with_children • tr
6
2026-05-28 • via Nuitee
E
Emerson Delair • family_with_children • br
10
2026-05-28 • via Nuitee
F
Flore • couple • fr
8
Pros:

Literie confortable
Chambre et salle de bains très propre
Localisation centrale au coeur de Bern
Chambre sur cour calme malgré le bruit extérieur
Pass transport en commun offert

Cons:

Les parties communes mériteraient une rénovation.
Petit déjeuner un peu décevant

2026-05-28 • via Nuitee
W
Waino • solo_traveller • us
8
Pros:

Great staff

Cons:

Light breakfast

2026-05-27 • via Nuitee
H
Herby • solo_traveller • at
7
Pros:

Zentrale Lage in der Altstadt von Bern

Cons:

Winziges Zimmer, etwas desolates Badezimmerabteil; durch die zentrale Lage etwas laut bis Mitternacht aufgrund der Straßenlokale; Frühstück ok aber nichts Besonderes; Parken nur in der etwas 5 Gehminuten entfernten Parkgarage, aber zumindest Rabatt in Höhe von 25%

2026-05-27 • via Nuitee
M
Marcel • couple • ca
10
Pros:

Tres bien situé. Gentil. Tres bon déjeuner

Cons:

Manque d’air climatisé. Il faisait tres chaud

2026-05-27 • via Nuitee
M
Marion • family_with_children • ch
7
Très bonne adresse pour une ou deux nuits. Nous avons passé un très bon séjour
Pros:

Emplacement au top !
Chambre très propre et personnel très accueillant et aimable. Petit déjeuner très correct.

Cons:

Problème de lumière qui s’est allumée 2x durant la nuit sans raison…
On entend pas mal les voisins et la rue est un peu bruyante, mais cela s’arrête à une heure correcte.
La salle de bain est… particulière (mais très propre).

2026-05-27 • via Nuitee
R
Raelene • solo_traveller • au
8
Great position for a boutique hotel.
Pros:

Great location. Easy walk/ tram ride from the station. Quiet but no view. Breakfast was continental but quite pleasant.

Cons:

Thought it was a little expensive given size of yhe room but we are talking Switzerland so it probably was quite reasonable given position. No air-conditioning control so you are at the mercy of the hotel. The fan was much appreciated for some airflow.

2026-05-26 • via Nuitee