Goldener Schlüssel

Hotels
8 (3862 reviews)
Rathausgasse 72 , Bern , ch
+41 31 311 02 16

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Restaurant
Heating
Terrace
Family rooms
Pets allowed
Hiking
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Good breakfast
Cons:
Small rooms
Noisy accommodations
Inconsistent bathroom quality

Categories

Cleanliness
7.75
Most reviews indicate clean accommodations, although some issues with bathroom cleanliness were noted.
Service
8.75
Staff described as friendly and helpful across multiple reviews.
Location
8.75
Excellent central location, convenient for public transport and sightseeing.
Room Quality
7.25
Various comments about room size, with some rooms described as small and noisy.
Amenities
7.75
Standard amenities mentioned; breakfast included and sufficient.
Value for Money
7.75
Considered a good deal for the location, though some aspects could be improved.
Food and Beverage
8.25
Breakfast was generally praised, with a good variety offered.
Overall Experience
7.75
Overall satisfactory experience with strong points in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:43

Property Description

Historic Charm in Berne’s Old Town

Traditional Swiss Cuisine
Indulge in refined Swiss dishes at our hotel's restaurant while enjoying the charming terrace on the street.

Convenient Location and Amenities
Located in the picturesque Rathausgasse, near the iconic Zytglogge tower, our hotel offers stylish rooms with modern amenities, free Wi-Fi, and complimentary public transport for easy exploration.

Ready to experience the historic allure of Goldener Schlüssel? Book your stay now and immerse yourself in the rich heritage of Berne’s Old Town.

Important information:

If you expect to arrive after 22:30, please inform the property in advance. Contact details are stated in the booking confirmation.

Please note that on the day of arrival, the booking confirmation is also valid as a public transport ticket (including the transfer from Bern Airport).

Please note that if you arrive by car, you can park in front of the hotel only for the duration of check-in. Afterwards, the closest parking is the paid public Rathaus parking garage, a 4-minute walk away.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRN

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 10 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 3862 reviews
Cleanliness: 7.75
Service: 8.75
Location: 8.75
Room Quality: 7.25
Amenities: 7.75
Value for Money: 7.75
Food and Beverage: 8.25
Overall Experience: 7.75
R
Rahel • solo_traveller • ch
8
2026-07-25 • via Nuitee
W
William • solo_traveller • gb
8
Pros:

The hotel is situated in the centre of the old city, which makes it very convenient as a base for exploration.
The staff were friendly and helpful, and the bed was quite comfortable.

Cons:

The single room I booked turned out to be quite small, and the options on the TV for an English speaker were limited to BBC World only.

2026-07-25 • via Nuitee
A
Annina • family_with_children • fi
6
Tuskaisen kuuma hotelli vilkkaan baarikadun varrella
Pros:

Sijainti keskustassa. Henkilökunta ystävällistä. Perussiistiä, kuten Sveitsissä muutenkin.

Cons:

Vastaanotto pyysi varmistamaan tuloajan etukäteen ja sen teimme. Koska saavuimme klo 21 jälkeen, oli ohjeistettu hakemaan avain toisesta hotellista. Avainta ei kuitenkaan ollut siellä, vaan vastaanotto oli kuitenkin auki vastoin saamaamme tietoa. Jouduimme siis turhaan raahaamaan painavia laukkuja helteessä pitkin vanhaa kaupunkia.
Hotellissa ei ole ilmastointia, joten huone oli aivan sauna. Ikkunoita ei voinut pitää auki, koska ikkunan alla oli terasseja täynnä jalkapallofaneja huutamassa. Katu on siis vilkas ravintolakatu. En missään nimessä suosittele hotellia kellekään kesähelteillä! Myös huone oli todella karu ja ahdas. Hintaan nähden aivan ylihinnoiteltu murju. Aamupala ok, mutta sielläkin noutopöydän ruoat hikoilivat kuumuudessa.

2026-07-25 • via Nuitee
C
Christod • solo_traveller • gr
10
2026-07-25 • via Nuitee
M
Marcel • family_with_children • nl
6
Genoten van deze stad.
Pros:

Locatie in de stad, ontbijt is prima.

Cons:

Warm, en veel geluiden als raam open is. Douches is krap.

2026-07-25 • via Nuitee
M
MASSIMILIANO • family_with_children • it
8
Pros:

Ottima la posizione e l'accoglienza e disponibilità dello staff

Cons:

Disposizione del buffet della colazione troppo ravvicinata che creava un po' di confusione

2026-07-25 • via Nuitee
B
Blaise • family_with_children • ch
10
Un bon moment hors du temps
Pros:

Hôtel très bien centré permettant un accès facile aux lieux notables de la vieille ville de Berne.

2026-07-25 • via Nuitee
A
Andrea • couple • ch
10
2026-07-25 • via Nuitee
A
ALEJANDRO RAMON • solo_traveller • ar
9
2026-07-24 • via Nuitee
K
Klaus • solo_traveller • at
9
2026-07-24 • via Nuitee
G
Gabriella • solo_traveller • ch
10
wie immer perfekt
2026-07-24 • via Nuitee
I
Ignasi • solo_traveller • es
8
2026-07-23 • via Nuitee
V
Viliyan • solo_traveller • bg
10
2026-07-23 • via Nuitee
R
Ronja • couple • ch
5
Pros:

Der Witz ist, wir waren gar nicht dort. Sie haben uns in ein anderes Hotel verlegt.

2026-07-22 • via Nuitee
B
Bkoers • extended_group • nl
6
2026-07-22 • via Nuitee
A
Antoine • family_with_children • fr
6
2026-07-22 • via Nuitee
K
Katrin • couple • ch
7
2026-07-21 • via Nuitee
T
TAKAO • solo_traveller • jp
10
2026-07-21 • via Nuitee
P
Pamela • solo_traveller • ch
7
Pros:

Posizione. Bollitore a disposizione. Trovato latte senza lattosio, su richiesta.

Cons:

Sala della colazione molto buia.

2026-07-21 • via Nuitee
L
LIZ • solo_traveller • ch
6
2026-07-20 • via Nuitee