Shinshu Matsumoto Utsukushigahara Onsen Shoho

Hotels
•
Independent
8.6 (20 reviews)
527 Satoyamabe, Matsumoto, Nagano-ken, 390-0221 , Matsumoto , JP
+81 263-38-7755

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Facilities

Arcade/game room
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
Karaoke
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Stunning views of the Japanese Alps
Excellent and helpful staff
Large rooms with private onsen baths
Outstanding breakfast buffet with wide selection
Extensive amenities (onsen, spa, sauna, shuttle, parking)
Cons:
Perceived as expensive / value concerns
Some furniture/wear and occasional stale smell in corridors
Dinner mixed or not exceptional for some guests
Located outside the city with limited nearby places to walk

Categories

Cleanliness
8.6
Rooms and facilities repeatedly described as clean and well kept; a few mentions of slightly stale/unused smell in some corridors.
Service
9
Staff repeatedly praised as helpful, excellent communicators and very friendly; one report of a less-friendly receptionist but overall service strongly positive.
Location
8.8
Outstanding elevated location with stunning views and shuttle to Matsumoto station; noted as being outside the city with limited nearby places to walk.
Room Quality
9
Rooms described as very large, well-equipped with private onsen baths and great views; some notes of worn furniture and one report that a booked triple felt small.
Amenities
8.9
Strong amenities (onsen baths, private onsen option, spa, sauna, reception drinks, noodle bar, parking and shuttle) highly appreciated by guests.
Value for Money
7.2
Several guests commented the hotel is expensive for what is offered; dinner was called not exceptional by some, reducing perceived value.
Food and Beverage
8.7
Breakfast repeatedly praised as excellent with a wide Japanese and western selection; dinner received mixed feedback and was sometimes seen as underwhelming.
Overall Experience
8.6
Many guests reported an incredible stay, praising views, facilities and staff and wishing for longer stays; minor negatives (cost, some wear, occasional staff or smell issues) tempered the perfect score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-30 10:40

Property Description

Experience serene relaxation at Shinshu Matsumoto Utsukushigahara Onsen Shoho, nestled close to stunning hot springs and cultural attractions.

Recreational Amenities
Indulge in a variety of leisure activities, including relaxing soaks in our rejuvenating hot springs, a spirited game in our arcade, or unwinding in the sauna after a long day.

Comfortable Accommodations
Our 97 spacious guestrooms are designed to feel like home, equipped with mini-refrigerators, complimentary Wi-Fi, and private bathrooms with essential toiletries to enhance your stay.

Convenient Services
Enjoy hassle-free travel with our complimentary train station pick-up service, along with accessible self-parking and a 24-hour front desk ready to assist you in planning your perfect getaway.

Book your stay today and immerse yourself in the tranquility and comfort we offer!

Important information:

  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MMJ

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

8.6
Based on 20 reviews
Cleanliness: 8.6
Service: 9
Location: 8.8
Room Quality: 9
Amenities: 8.9
Value for Money: 7.2
Food and Beverage: 8.7
Overall Experience: 8.6
F
Florian • solo_traveller • de
10
Pros:

Incredibly polite staff, excellent service. The baths were well stocked and clean. The Kaiseki dinner was truly excellent and the wait staff gave us lots of information on what we were eating. Our tatami room was spacious with an amazing view.

Cons:

The bathroom in our room was a bit old. But it was still very functional and clean, so not an issue

2026-07-24 • via Nuitee
R
Ramon • couple • it
10
2026-07-21 • via Nuitee
S
sadayuki • extended_group • jp
8
全体的にはグッドでした。
Pros:

食事が大変良かった。
お風呂がよかった。特に貸し切り風呂
ウェルカムドリンクがグッド。

Cons:

スリッパのサイズを増やしてほしい。
サムイのポケットにポケットティッシュが入った状態で、洗濯したと思われてぺしゃんこの状態ではいていた。
チェックを完璧に‼

2026-07-21 • via Nuitee
R
Ross McNaughton • solo_traveller • gb
10
Pros:

Friendly staff. Great views. Great breakfast. Amazing Onsen and private Onsen with great views. Great dining.

Cons:

Location a little out the way - 20 min bus or taxi ride to town centre

2026-07-17 • via Nuitee
Y
Yanagita • couple • jp
8
2026-07-12 • via Nuitee
M
Mark • couple • us
10
Private Onsen is amazing
Pros:

The room was spacious, super clean, and an amazing view. The in room Onsen was fantastic.

Cons:

The breakfast ended at 9:30, with last order at 9:00. This too early, especially when there are no other food options in the immediate area.

2026-07-07 • via Nuitee
L
Lai Yin • solo_traveller • hk
10
2026-07-02 • via Nuitee
M
Masaaki • solo_traveller • jp
5
大型宿泊設備で個人旅行には適さないと感じた
Pros:

部屋に内風呂が有ったこと

Cons:

宿泊費の割にチェックアウト時間が10時と忙しいかったこと

2026-07-02 • via Nuitee
S
SENA • solo_traveller • jp
10
2026-06-28 • via Nuitee
C
Chyonghuoy • extended_group • tw
10
溫暖雅緻的溫泉會館，入選日本百大名湯之一，值得一再入住～😌
Pros:

飯店的環境非常好，乾淨整齊，員工也很熱心，溫泉湯池乾淨，泡溫泉後的休息室及更衣間提供豐富的備品及乾淨整齊的環境，應該是有重新裝修過，所以非常新穎。
晚餐非常的精緻美味，晚餐後大廳有爵士樂欣賞，美聲優雅，太美好了，早餐提供非常豐富的料理
舒適的日式床墊及棉被，獲得一夜好眠～
太喜歡這溫泉飯店了～驚喜驚艷～

2026-06-28 • via Nuitee
M
MAMI • couple • jp
10
2026-06-26 • via Nuitee
T
Takako • extended_group • us
10
2026-06-26 • via Nuitee
K
KEIKO • extended_group • jp
8
景色を満喫しました。
Pros:

眺望が最高でした。

Cons:

母が浴室で眼鏡をなくしたのですが、見つからなかったのが残念でした。

2026-06-19 • via Nuitee
S
SUSUMU • solo_traveller • jp
2
Cons:

最悪だったホテル

部屋に入るなりトイレ臭。部屋の床が青カビが生えたようでとても不快に思った。壁は壁紙が剥がれていて貧乏臭かった。源泉かけながしの謳い文句の部屋風呂は狭くてガッカリ。窓は転落対策のためだろうが10センチ位しか開かずまたまたガッカリ。二度とあそこは行きません。

2026-06-17 • via Nuitee
N
Nan • family_with_children • sg
10
2026-06-17 • via Nuitee
T
Tyson • family_with_children • ca
10
Excellent staff, first class ameneties. Memorable.
Pros:

Nestled away from the hustle and bustle and offering tree’s walks and panoramic views of the Japanese Alps

Cons:

There was nothing I didn’t like. It was older and seemingly past it’s prime which was charming.

2026-06-16 • via Nuitee
D
dael • couple • il
6
2026-06-15 • via Nuitee
דדה • solo_traveller • il
7
2026-06-06 • via Nuitee
B
bitam • solo_traveller • il
9
2026-06-04 • via Nuitee
S
Sandra • couple • ch
7
2026-06-02 • via Nuitee