Shinshu Matsumoto Utsukushigahara Onsen Shoho

Hotels
•
Independent
8.6 (20 reviews)
527 Satoyamabe, Matsumoto, Nagano-ken, 390-0221 , Matsumoto , JP
81-263-38-7711

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Facilities

Arcade/game room
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
Karaoke
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Stunning views of the Japanese Alps
Excellent and helpful staff
Large rooms with private onsen baths
Outstanding breakfast buffet with wide selection
Extensive amenities (onsen, spa, sauna, shuttle, parking)
Cons:
Perceived as expensive / value concerns
Some furniture/wear and occasional stale smell in corridors
Dinner mixed or not exceptional for some guests
Located outside the city with limited nearby places to walk

Categories

Cleanliness
8.6
Rooms and facilities repeatedly described as clean and well kept; a few mentions of slightly stale/unused smell in some corridors.
Service
9
Staff repeatedly praised as helpful, excellent communicators and very friendly; one report of a less-friendly receptionist but overall service strongly positive.
Location
8.8
Outstanding elevated location with stunning views and shuttle to Matsumoto station; noted as being outside the city with limited nearby places to walk.
Room Quality
9
Rooms described as very large, well-equipped with private onsen baths and great views; some notes of worn furniture and one report that a booked triple felt small.
Amenities
8.9
Strong amenities (onsen baths, private onsen option, spa, sauna, reception drinks, noodle bar, parking and shuttle) highly appreciated by guests.
Value for Money
7.2
Several guests commented the hotel is expensive for what is offered; dinner was called not exceptional by some, reducing perceived value.
Food and Beverage
8.7
Breakfast repeatedly praised as excellent with a wide Japanese and western selection; dinner received mixed feedback and was sometimes seen as underwhelming.
Overall Experience
8.6
Many guests reported an incredible stay, praising views, facilities and staff and wishing for longer stays; minor negatives (cost, some wear, occasional staff or smell issues) tempered the perfect score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-30 10:40

Property Description

Experience serene relaxation at Shinshu Matsumoto Utsukushigahara Onsen Shoho, nestled close to stunning hot springs and cultural attractions.

Recreational Amenities
Indulge in a variety of leisure activities, including relaxing soaks in our rejuvenating hot springs, a spirited game in our arcade, or unwinding in the sauna after a long day.

Comfortable Accommodations
Our 97 spacious guestrooms are designed to feel like home, equipped with mini-refrigerators, complimentary Wi-Fi, and private bathrooms with essential toiletries to enhance your stay.

Convenient Services
Enjoy hassle-free travel with our complimentary train station pick-up service, along with accessible self-parking and a 24-hour front desk ready to assist you in planning your perfect getaway.

Book your stay today and immerse yourself in the tranquility and comfort we offer!

Important information:

  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MMJ

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

8.6
Based on 20 reviews
Cleanliness: 8.6
Service: 9
Location: 8.8
Room Quality: 9
Amenities: 8.9
Value for Money: 7.2
Food and Beverage: 8.7
Overall Experience: 8.6
M
Masaaki • solo_traveller • jp
5
大型宿泊設備で個人旅行には適さないと感じた
Pros:

部屋に内風呂が有ったこと

Cons:

宿泊費の割にチェックアウト時間が10時と忙しいかったこと

2026-07-02 • via Nuitee
L
Lai Yin • solo_traveller • hk
10
2026-07-02 • via Nuitee
C
Chyonghuoy • extended_group • tw
10
溫暖雅緻的溫泉會館，入選日本百大名湯之一，值得一再入住～😌
Pros:

飯店的環境非常好，乾淨整齊，員工也很熱心，溫泉湯池乾淨，泡溫泉後的休息室及更衣間提供豐富的備品及乾淨整齊的環境，應該是有重新裝修過，所以非常新穎。
晚餐非常的精緻美味，晚餐後大廳有爵士樂欣賞，美聲優雅，太美好了，早餐提供非常豐富的料理
舒適的日式床墊及棉被，獲得一夜好眠～
太喜歡這溫泉飯店了～驚喜驚艷～

2026-06-28 • via Nuitee
S
SENA • solo_traveller • jp
10
2026-06-28 • via Nuitee
T
Takako • extended_group • us
10
2026-06-26 • via Nuitee
M
MAMI • couple • jp
10
2026-06-26 • via Nuitee
K
KEIKO • extended_group • jp
8
景色を満喫しました。
Pros:

眺望が最高でした。

Cons:

母が浴室で眼鏡をなくしたのですが、見つからなかったのが残念でした。

2026-06-19 • via Nuitee
S
SUSUMU • solo_traveller • jp
2
Cons:

最悪だったホテル

部屋に入るなりトイレ臭。部屋の床が青カビが生えたようでとても不快に思った。壁は壁紙が剥がれていて貧乏臭かった。源泉かけながしの謳い文句の部屋風呂は狭くてガッカリ。窓は転落対策のためだろうが10センチ位しか開かずまたまたガッカリ。二度とあそこは行きません。

2026-06-17 • via Nuitee
N
Nan • family_with_children • sg
10
2026-06-17 • via Nuitee
T
Tyson • family_with_children • ca
10
Excellent staff, first class ameneties. Memorable.
Pros:

Nestled away from the hustle and bustle and offering tree’s walks and panoramic views of the Japanese Alps

Cons:

There was nothing I didn’t like. It was older and seemingly past it’s prime which was charming.

2026-06-16 • via Nuitee
D
dael • couple • il
6
2026-06-15 • via Nuitee
דדה • solo_traveller • il
7
2026-06-06 • via Nuitee
B
bitam • solo_traveller • il
9
2026-06-04 • via Nuitee
S
Sandra • couple • ch
7
2026-06-02 • via Nuitee
M
Megan • couple • au
9
Beautiful vista, great onsen
Pros:

The hotel staff were very helpful and looked after our bikes for us. The onsen was absolutely stunning. We didn’t make the dinner but we had the ramen in the hotel which was just what we needed after a long ride. The view was great if the mountains and the city.

It was a big hotel but it didn’t feel too big or too many people.

Cons:

It was on the outskirts of town so a little far out if you needed to go back in town. We were happy not to leave as we got there late and left the next morning.

2026-06-01 • via Nuitee
風太 • solo_traveller • jp
10
Pros:

清潔感がありスタッフの対応が素晴らしかった

2026-05-31 • via Nuitee
R
Ron • family_with_children • il
9
2026-05-30 • via Nuitee
G
Gabrielle • solo_traveller • au
6
Pros:

The view was lovely. The room was spacious. The lovely couple who turned out the futon at night were lovely.

Cons:

The constant sound of water from the bath. The food was average at the breakfast buffet. The place was just so big, it was like a function centre and it was quite dated. The two men at the front desk seemed a little grumpy and didn't engage or reciprocate smiles.

2026-05-30 • via Nuitee
I
ishikawa • extended_group • jp
8
2026-05-30 • via Nuitee
O
Ootakara • couple • jp
9
上記以外は良かったです
Pros:

食事が良かったです
あまり口にしたものがないくらい珍しく美味しかったです

Cons:

カラオケで楽しんでいる人の声や音楽がうるさかったのでなかなか寝付けなかったです
もう少し防音対策を向上させてもらえばと思います

2026-05-28 • via Nuitee