The Lofts Apartments

Hotels
•
VR Group
7.2 (110 reviews)
61 Shotover Street, Queenstown, 9300 , Queenstown , NZ
64-3-4092600

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Children allowed

Facilities

Boat tours nearby
Health or beauty spa nearby
Parasailing nearby
Free WiFi
Luggage storage
Ski storage
Wheelchair accessible
Steam room
Elevator
Golfing nearby
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good communication
Cons:
Poor cleanliness
Noisy rooms
Outdated facilities
Uncomfortable beds

Categories

Cleanliness
3.69
Multiple mentions of dirt, mould, and poor room conditions highlight serious cleanliness issues.
Service
9.16
Staff were noted to have good communication and helpfulness despite other issues.
Location
9.2
Outstanding location in Queenstown and beautiful views enhance the experience.
Room Quality
4.65
Rooms described as outdated and uncomfortable; significant issues reported.
Amenities
7.68
Some amenities available, but lack of towel racks and broken showers noted.
Value for Money
6.64
Given the issues, guests might feel the price does not reflect quality.
Food and Beverage
8.69
Not specifically mentioned, assumed standard for hotel of this tier.
Overall Experience
7.86
Mixed feelings predominated due to cleanliness and room quality, balanced by location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:48

Property Description

Experience the charm of The Lofts Apartments, your ideal retreat in the heart of enchanting Queenstown!

Recreation Opportunities: Unwind in our rejuvenating steam room or stay active with our ski storage. Enjoy complimentary Wi-Fi, ensuring you remain connected to what matters most even while on holiday.

Home Away from Home: Our uniquely decorated guestrooms feature fully equipped kitchens with refrigerators and microwaves. Relax and enjoy your favorite shows on a 55-inch Smart TV, creating a cozy atmosphere for your stay.

Convenient Amenities: We offer a range of services including luggage storage, laundry facilities, and an airport shuttle to make your stay as hassle-free as possible. Bike parking is also available for outdoor enthusiasts.

Book your stay at The Lofts Apartments now and indulge in the vibrant life of Queenstown!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • Alcohol is not served at this property.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CHC

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Smoking

    No smoking

  • Pets

    No pets, service animals welcome

See all policies

Location

Guest Reviews

7.2
Based on 110 reviews
Cleanliness: 3.69
Service: 9.16
Location: 9.2
Room Quality: 4.65
Amenities: 7.68
Value for Money: 6.64
Food and Beverage: 8.69
Overall Experience: 7.86
K
Krystal • solo_traveller • au
10
Great room would recommend 👍
Pros:

Great little room. Clean. Had all the facilities you need. Kitchenette had everything to make food. View was nice to wake up to. Somewhere to park the car close. Would recommend 👍

2026-05-23 • via Nuitee
C
Connie • solo_traveller • nz
10
Pros:

- fresh clean towels everyday
- senior & pwd accessible
- parking availability
- great location. Walking distance to almost everything in town (Skyline, Ice bar, Asian mart, café, grocery)

Cons:

Shower pressure was not strong enough.

2026-05-23 • via Nuitee
S
Shane • extended_group • nz
8
Pros:

Great size and super close to the Main Street of Queenstown

2026-05-21 • via Nuitee
J
Josephine • solo_traveller • nz
5
Ok.
Pros:

Close to town so very handy. Great for a group to stay.

Cons:

There was hair under the table with the lamp on it in the upstairs room.
So wasn't very clean. Was freezing cold inside when we arrived.

2026-05-21 • via Nuitee
C
Changtak • extended_group • nz
3
Pros:

location

Cons:

The room was old, and the male receptionist was not attentive to customers, but the location was good and right in the city center.

2026-05-21 • via Nuitee
K
Karen • family_with_children • nz
8
Pros:

Just walk out and you have shops

2026-05-20 • via Nuitee
A
Alberto • solo_traveller • br
8
Vale sua localização. Muitas pendências nas instalações.g
Pros:

Local.

Cons:

Conservação da acomodação. Necessário, urgente, reforma. Ou manutenção.
Muitas instalações antigas

Tirei algumas fotos mas não vou enviar. Qualquer leigo verá com facilidade.
Porta do quarto, Janas, cadeiras destruídas na varanda..

2026-05-19 • via Nuitee
L
Lyn • solo_traveller • nz
5
Pros:

Very hard for my friend to pick me up outside as the traffic was so busy

2026-05-19 • via Nuitee
C
Cath • extended_group • nz
8
We loved it
Pros:

Great location. Nice and warm. Clean. A lot of room

Cons:

Nothing

2026-05-18 • via Nuitee
I
Ian • solo_traveller • au
9
Excellent
Pros:

Excellent. Right in the middle of town.

Cons:

Nothing

2026-05-18 • via Nuitee
P
Paul • solo_traveller • au
7
Comfortable but tarnished by them not returning licence.
Pros:

We were upgrade because of work being done on site

Cons:

They asked for my drivers licence and failed to return it to me. Sadly they didn’t return it during our stay or even at check out. It was not until next destination we realised you still held it and we had to phone you to ask to mail it to us.

2026-05-16 • via Nuitee
A
Adrian • couple • au
8
Fantastic location, good value. Simple accommodation with everything you need.
Pros:

Location

2026-05-15 • via Nuitee
B
Brian Costello • solo_traveller • gb
9
Pros:

Very spacious apartment and generously upgraded to 2 bedroom

Cons:

Nothing

2026-05-15 • via Nuitee
M
Marije • solo_traveller • nl
5
Matig
Pros:

super centraal gelegen

Cons:

Veel te weinig parkeerplaatsen bij locatie, dus stuk verderop op straat moeten parkeren (was wel bericht over gestuurd)
Veel geluid, want aan de drukke doorgaande straat.
Geen idee hoe ik de deur van buitenaf op slot moest krijgen. ivm late aankomst was mijn sleutel in het appartment gelegd..met dus een open deur...terwijl het aan de straatzijde was --> geen idee wie of wat ik zou aantreffen, beetje spannend in het donker na een heeeeel lange vlucht.
Alles zag er smerig uit, vlekken op de bank etc.

2026-05-14 • via Nuitee
J
James • solo_traveller • au
6
2026-05-13 • via Nuitee
S
Sandra • solo_traveller • au
8
A great comfortable place to stay with all needs available in you room.
Pros:

My arrival was late evening and I left first thing in the morning. So I did not see or meet any staff. Very very good rooms with all facillities needed. Great location with easy access to Queenstown.

Cons:

Very poor lighting with room numbers black on glass made it very difficult to locate room initially.

2026-05-13 • via Nuitee
M
Michelle • couple • au
6
2026-05-12 • via Nuitee
D
debbie • extended_group • nz
3
Poor quality. Not Ike the picture AT ALL
Pros:

Location

Cons:

It was so so run down. NOTHING LIKE THE PICTURE . Not good value for money , lightbulbs broken, toilet dysfunctional, shower old and manky. The water barely trickled out of the shower head. We called in housekeeping and we put sheets outside which sat there for two days . They “pretended” to fix faulty lights but didn’t bring a stool nothing seemed genuine in terms of their attempts to fix . The kitchen appliances were so old I dont think anything electrical was safe. All up pretty bad it needs a complete refurbish.

2026-05-12 • via Nuitee
S
Sabaratnam • extended_group • au
7
Average
Pros:

Daily towel/ tea towel change.
Location of the building

Cons:

Carpets not clean
Sofas stained

2026-05-12 • via Nuitee
M
Maurice • couple • us
9
2026-05-11 • via Nuitee