Hilton Garden Inn Queretaro

Hotels
•
Hilton Garden Inn
8.3 (206 reviews)
Prolongacion Ignacio Zaragoza, 99-1 , Querétaro , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Comfortable beds
Cons:
Cleanliness
Overpriced amenities

Categories

Cleanliness
7.76
The cleanliness was noted as needing improvement, particularly in the carpets and general areas.
Service
9.23
Excellent service was consistently mentioned across several reviews.
Location
8.77
The location is somewhat distant from the center but appreciated for its comfort.
Room Quality
8.22
Rooms are comfortable, but the carpets are in need of replacement.
Amenities
8.75
Amenities such as a clean pool and comfortable beds were appreciated.
Value for Money
7.71
Identified as overpriced for the level of experience and quality.
Food and Beverage
7.26
Pricing for food and drinks was described as excessive compared to hotel expectations.
Overall Experience
8.73
Overall, the stay was enjoyable with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:10

Property Description

Convenient Location and Accessibility
Hilton Garden Inn is strategically situated just minutes away from Santiago de Queretaro’s Historic Centre and a short drive from Queretaro International Airport, ensuring easy access for our guests.

Modern Amenities and Services
Our air-conditioned rooms are equipped with top-notch amenities including coffee makers, flat-screen cable TVs, and well-appointed bathrooms with complimentary toiletries. Additionally, guests can benefit from our 24-hour front desk service, business center, and convenient laundry facilities.

Dining and Nearby Attractions
Explore the culinary delights of central Santiago de Queretaro with various dining options within close proximity to the hotel. For those looking to venture further, the Central Bus Station is just a short drive away, providing easy access to explore the surrounding area.

Experience comfort, convenience, and exceptional service at Hilton Garden Inn. Book now for an unforgettable stay!

Important information:

For all reservations with breakfast include applies to adults only. Children over 5 years old have an extra cost for breakfast that must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: QRO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 31.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.3
Based on 206 reviews
Cleanliness: 7.76
Service: 9.23
Location: 8.77
Room Quality: 8.22
Amenities: 8.75
Value for Money: 7.71
Food and Beverage: 7.26
Overall Experience: 8.73
P
Pedro • extended_group • mx
5
Pros:

Normal el alojamiento

Cons:

No hubo servicio TV y no contestaban en recepcion

2026-06-08 • via Nuitee
A
Abel • couple • us
8
2026-06-08 • via Nuitee
L
LGsus • solo_traveller • mx
10
Pros:

La atención, y buen tamaño de las recámaras. Limpieza en habitaciones y bien equipadas .

2026-06-03 • via Nuitee
L
Lorena • couple • us
5
2026-05-14 • via Nuitee
J
Javier • family_with_children • mx
10
Agusto
2026-05-12 • via Nuitee
D
Diego • couple • mx
2
Mala experiencia, sin agua caliente
Pros:

La ubicación

Cons:

No servía la caldera, así que el agua de la regadera estaba fría. Además de que no tenía presión.
La plancha tampoco funcionaba.

2026-05-04 • via Nuitee
T
Takeda Herrera • solo_traveller • mx
3
Pesima experiencia
Pros:

La ubicacion

Cons:

No servia la tele, no hubo agua caliente un día, se descompuso un elevador y no tuvimos ninguna solución con los del agua. Iba a una boda y no me pude bañar con agua caliente

2026-05-03 • via Nuitee
M
Monserrath • solo_traveller • mx
10
2026-04-30 • via Nuitee
D
D. • family_with_children • mx
9
2026-04-14 • via Nuitee
M
MA GUADALUPE • solo_traveller • mx
10
Pros:

Las instalaciones

Cons:

Todo bien

2026-04-13 • via Nuitee
• family_with_children • mx
10
2026-04-10 • via Nuitee
A
Alfredo • solo_traveller • mx
9
Pros:

La ubicación es buena si vas para Guanajuato o Michoacan, esta muy cerca de la salida.
Buena Limpieza excelentes habitaciones, camas muy cómodas

Cons:

La atención de algunos del personal y de seguridad

2026-03-31 • via Nuitee
H
Hernandez • family_with_children • mx
9
2026-03-29 • via Nuitee
B
Buendia Guerrero • solo_traveller • mx
10
2026-03-26 • via Nuitee
B
Buendia Guerrero • extended_group • mx
10
2026-03-26 • via Nuitee
T
Thomasin • family_with_children • mx
10
2026-02-08 • via Nuitee
D
Diaz C R • family_with_children • mx
9
Pros:

La cama

Cons:

Alimentos en restaurante

2026-01-29 • via Nuitee
M
M.M. • couple • mx
8
Bien
Pros:

En terminos generales bien, pero crei haber hecho la reserva con desayuno incluido y no fue así

Cons:

Vigilancia en el estacionamiento

2026-01-26 • via Nuitee
S
Sebastian • family_with_children • mx
7
Pros:

Bien ubicado y el personal atento

Cons:

Me pareció sucio

2026-01-26 • via Nuitee
T
Torres Lira • family_with_children • mx
8
Muy buena
Pros:

la comodidad y el trato del personal

Cons:

Faltó un sarape., se sintió algo de frio

2026-01-15 • via Nuitee