Museum Apartment Hotel, Independent Collection by EVT

Hotels
•
Independent Collection
8.1 (2629 reviews)
247-257 Wakefield Street , Wellington , NZ

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Heating
See all facilities

Review Highlights

Pros:
Fantastic location
Amazing staff
Clean and tidy
Cons:
Inconsistent cleanliness
Some amenities need upgrading

Categories

Cleanliness
7.43
Several reviews indicate issues with cleanliness, such as the presence of cockroaches and an overall dated appearance in some areas.
Service
8.9
Staff were frequently mentioned as amazing, friendly, and helpful.
Location
8.94
Many reviews praised the fantastic location, close to attractions and convenience.
Room Quality
7.39
Some reviews indicated the rooms needed updates, with mentions of dated and uncomfortable bedding.
Amenities
7.92
Good amenities were highlighted, but there were mentions of the need for some upgrades.
Value for Money
7.88
While some complained about the lack of mini-bar and 11 PM room service closure, others appreciated the facilities.
Food and Beverage
7.93
The a la carte part of breakfast was noted to be excellent, enhancing the overall experience.
Overall Experience
8.4
Overall sentiment was positive, with many expressing a desire to return despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:25

Property Description

Luxurious Art and Technology Fusion
Museum Apartment Hotel offers a unique blend of luxurious art and cutting-edge technology, providing guests with a truly immersive experience.

Heated Indoor Pool and Day Spa
Relax and rejuvenate in style at the hotel's heated indoor pool and day spa, perfect for unwinding after a day of exploring the vibrant city of Wellington.

Gourmet Dining and Stunning Views
Indulge in exquisite French fusion dishes at the Hippopotamus Restaurant & Bar while enjoying breathtaking views of Wellington's beautiful harbour.

Experience the ultimate in luxury and comfort at Museum Apartment Hotel. Book now to secure your unforgettable stay in the heart of Wellington.

Important information:

If you need to put your travel plans on hold, you can relax knowing you're covered with fully flexible cancellation. For more information about flexible COVID cancellation and health & safety, please contact the Hotel directly to discuss or read our Terms of Use.

Please note that there is a 2% charge when you pay with a credit card. Please note that this property requires a NZD 300 credit card pre-authorization upon check in to cover any incidental charges.

Please note that on-site parking is subject to availability and can not be guaranteed.Access to the car park is via Cable Street. To pre-book valet parking you can use the Special Requests box when booking, or contact the property using the contact details found on the booking confirmation. If you have pre-booked valet parking please pull up to the main entrance and leave your car keys with the concierge.

For group bookings of more than 10 rooms / guests, different policies and procedures may apply. For further information please contact the property in advance using the contact details found on the booking confirmation.

This hotel continues to support and be guided by government public health advice https://covid19.govt.nz. Please check the guidelines before you book to be clear on the requirements for hotel stays.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: WLG

Location

Guest Reviews

8.1
Based on 2629 reviews
Cleanliness: 7.43
Service: 8.9
Location: 8.94
Room Quality: 7.39
Amenities: 7.92
Value for Money: 7.88
Food and Beverage: 7.93
Overall Experience: 8.4
G
Greg • couple • nz
8
2026-10-14 • via Nuitee
N
Nicky • solo_traveller • nz
8
Great location and ambience
Pros:

Great location and loved all the art downstairs

Cons:

Some sort of alarm or buzzer going intermittently in the morning?

2026-10-13 • via Nuitee
M
Melania • extended_group • nz
9
It was great.
Pros:

It was seconds away from our conference.

Cons:

The bathroom layout.

2026-10-12 • via Nuitee
M
Marcus • couple • us
9
Very comfortable and convenient for the ferry
2026-10-12 • via Nuitee
J
Jodi • couple • nz
8
Pros:

Great location and yummy breakfast super comfy bed

2026-10-12 • via Nuitee
S
Sarah • solo_traveller • nz
8
Pros:

The Gallery bar setting was lovely and loved the artwork throughout.

Cons:

Bed was not great sides were collapsing where people must sit on side of bed. The bar had limited hours which was disappointing when u want to get a coffee in morning.

2026-10-11 • via Nuitee
A
Armin • couple • de
9
2026-10-11 • via Nuitee
J
Jo • family_with_children • nz
9
Fantastic stay in the heart of the city.
Pros:

The room was amazing - we were upgraded to a 2 bedroom apartment. Location is excellent.

Cons:

Beds are super comfy but I think our one was a double which was small for the two of us but not really a huge complaint.

2026-10-11 • via Nuitee
P
Paula • extended_group • nz
6
2026-10-09 • via Nuitee
M
Megan • family_with_children • au
8
Great location, fantastic artworks, and rooms are clean despite a leaking shower. Payment issues.
Pros:

Staff were very helpful when our son ended up in hospital and we had to extend our stay. They held a room for us to extend our stay when we were not sure whether our son would be discharged or not. Room was great, location was excellent.

Cons:

The shower leaked into the bathroom, the plastic rim at the bottom of the glass shower door did not reach all the way to the floor, so water poured out onto the bathroom floor. I had to ask reception to come up, and they had to use four or five towels to mop up the water. They then suggested I use a rolled-up towel at the bottom of the shower door to prevent this happening again. Also, the large rain showerhead at the top of the shower dripped cold water, even though the setting was switched to the shower rose. We had booked two rooms, and the other room also had shower issues, although not as bad. We had to extend our stay due to our son ending up in hospital. We rebooked the room via the hotel telephone booking line. When my daughter realised the room key was not working (as we had originally only planned on a one-night stay), she went down to reception to get them to reset the key. They asked her to pay for the room before they would reset the room key. She is a 16-year-old teenager and had to pay on her own personal card! We found this quite inappropriate, especially given our circumstances.

2026-10-09 • via Nuitee
D
Darryl • couple • nz
7
2026-10-08 • via Nuitee
S
Sandra and Bernie • solo_traveller • nz
9
Pros:

Good size room, bathroom facilities and great location

Cons:

Nothing

2026-10-08 • via Nuitee
A
Annie • solo_traveller • nz
3
Improvements required
Pros:

Close to city center museums art galleries
Safe for solo Travellers

Cons:

Room dusty and dark
Front desk staff gave conflicting info about airport transfer and cost
Pool not available on morning of day 2 and this was not stated anywhere on booking or during check in, the work being done was not last minute repairs
Resturant shut on Sunday evening.
Downstairs cafe bar not operational on Monday morning
I had to ask about the room credit offered in exchange for no room cleaning.

2026-10-08 • via Nuitee
S
Steven • extended_group • nz
10
Absolutely love staying here and will continue to do so when we visit Wellington
Pros:

We loved everything from the location the atmosphere and the staff were very helpful when we needed anything

2026-10-07 • via Nuitee
J
Janine • family_with_children • nz
9
Brilliant!
Pros:

Great sized room with good amenities. Really nice pool, spa, sauna too. Lovely staff. Quiet too.

2026-10-07 • via Nuitee
C
Claudia • couple • nz
8
2026-09-19 • via Nuitee
S
Sharleen • couple • nz
8
Great location and very comfortable stay
Pros:

Location / valet parking / room size

2026-09-19 • via Nuitee
J
Julia • family_with_children • nz
10
2026-09-17 • via Nuitee
R
Richard • couple • nz
10
2026-09-15 • via Nuitee
O
Olivia • solo_traveller • nz
10
I will always return to stay at this hotel.
Pros:

room service was amazing, staff are always friendly. Location is perfect, Panhead nearby is a big positive.

Cons:

Only thing I can fault about my stay was construction that was happening across the road, which isn't the hotel's fault. Otherwise I have nothing to fault them on.

2026-09-14 • via Nuitee