Refinery Hotel

Hotels
•
Highgate Independent
8.8 (1029 reviews)
63 W 38th St, New York, New York, New York, 10018 , New York , US
1-646-664-0310

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Pets allowed

Facilities

Fitness facilities
Express check-out
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Elevator
Fitness facilities
ATM/banking
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Spacious rooms
Family-friendly amenities

Categories

Cleanliness
8.51
The reviews did not explicitly mention cleanliness, but standard quality for this hotel tier applies.
Service
9.48
Exceptional service as noted by multiple guests, who felt attended to and welcomed.
Location
9.52
Location was highlighted as excellent, being close to key attractions, making travel easy.
Room Quality
8.47
Rooms were described as large and well laid out, contributing positively to the overall experience.
Amenities
8.5
Amenities referred to were generally positive, although not detailed extensively.
Value for Money
8.46
Value is inferred as suitable for the quality and location provided.
Food and Beverage
8.51
Mention of the complimentary lobby drinks gives a positive outlook on food and beverage offerings.
Overall Experience
8.98
Overall experiences were highlighted as joyful and stress-free, indicating high guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:29

Property Description

Immerse yourself in the vibrant energy of Manhattan at our luxurious Refinery Hotel, perfectly located just steps away from the city's iconic attractions.

Unmatched Comfort
Retreat to one of our 197 elegant air-conditioned rooms, where modern amenities meet sophistication. Enjoy a restful night on premium Frette Italian sheets and savor your favorite tunes from the iPod docking stations while watching your favorite shows on LCD televisions.

Culinary Delights
Indulge in a delightful dining experience at Parker and Quinn, where American cuisine takes center stage. For a more casual outing, visit our coffee shop/café or unwind at one of our two bars/lounges with your favorite beverage.

Exclusive Amenities
Take advantage of our fitness center, rooftop terrace, and concierge services, ensuring your stay is both active and stress-free. With express check-in and check-out, along with self-parking options, convenience is our priority.

Book your unforgettable stay today at Refinery Hotel!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

See all policies

Location

Guest Reviews

8.8
Based on 1029 reviews
Cleanliness: 8.51
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 8.51
Overall Experience: 8.98
G
guy • family_with_children • be
6
Pros:

Ligging

Cons:

Rooftop ALTIJD VOL OF VOLZET

2026-05-20 • via Nuitee
K
Kaitlyn • solo_traveller • au
9
Pros:

I loved the rooftop bar and restaurant! Such great food and staff were lovely and had a great chat ☺️

Cons:

The gym/fitness room could definitely do with an update but other than that everything was great!

2026-05-08 • via Nuitee
A
Albert • family_with_children • ae
9
Great hotel not to be missed, especially the terrace
Pros:

location, size of the room

Cons:

shower strength

2026-05-07 • via Nuitee
C
Christopher • couple • us
8
2026-05-06 • via Nuitee
M
Mark • couple • au
7
Cons:

Very dark

2026-05-04 • via Nuitee
R
R • family_with_children • it
7
Pros:

La posizione e il ristorante

Cons:

Ambiente troppo scuro, l’upgrade della camera non era all’altezza di quanto promesso (la finestra era così piccola e con vista laterale che non valeva la pena pagare di più per avere un piano alto). Nel complesso sembrava trascurato anche se tutto era pulito

2026-05-04 • via Nuitee
C
Caroline • extended_group • de
10
Absolut empfehlenswert, Personal sehr freundlich und zuvorkommend!
Pros:

Großzügiges Zimmer, großes Bad. Sauberkeit TOP
Kostenloses Wasser für tägliche Unternehmungen
Besonderheit: kostenloses Glas Wein zum nachmittag.
Personal extrem freundlich und hilfsbereit.

2026-05-03 • via Nuitee
S
Shawn • couple • us
9
2026-04-28 • via Nuitee
T
Trevor • solo_traveller • ky
10
2026-04-28 • via Nuitee
P
Pedro • solo_traveller • us
7
Pros:

Location

Cons:

Sink didn’t drain properly, dark blinds didn’t fully close

2026-04-26 • via Nuitee
O
Ohad • couple • us
9
2026-04-20 • via Nuitee
A
Andreas • family_with_children • de
10
Wonderful!
Pros:

My family stayed four nights at the Refinery and thoroughly enjoyed the stay. We arrived as walk‑in guests and simply asked for a room. From the very first moment, we felt warmly welcomed, especially thanks to Luisa Garcia. Her exceptional friendliness and helpfulness truly made the difference. Although we discovered the hotel by chance, it was the kindness and pleasant manner of Luisa Garcia and her colleague that truly convinced us to choose it.
My wife felt at home right away and immediately knew that this was the right hotel for her in New York City—quiet, lounge‑like, stylish, and with a wonderful scent throughout. Our children loved the breakfast, especially the pancakes, and dinner at Parker & Quinn was also fabulous. We also greatly enjoyed the hotel’s jazz bar, with its great location and excellent cocktails, which created the perfect atmosphere to end the evening.
The hotel’s prime location in the heart of Midtown Manhattan, close to Bryant Park, was ideal, with many of New York City’s major attractions within walking distance, including Fifth Avenue, excellent shopping, dining, and convenient transportation options. The beds, rooms, toiletries, and overall atmosphere exceeded our expectations. My family would be delighted to return and would like to sincerely thank the Refinery staff for a wonderful stay.

2026-04-17 • via Nuitee
K
Kerry • couple • gb
10
2026-04-16 • via Nuitee
M
manuela • family_with_children • ch
7
Lage top
Pros:

Lage top

Cons:

das Zimmer könnte ansprechender sein

2026-04-13 • via Nuitee
S
Samuel • family_with_children • ie
8
2026-04-11 • via Nuitee
S
Scott • family_with_children • au
10
2026-04-11 • via Nuitee
S
Scott • couple • au
10
Couldn’t recommend a better hotel and location.
Pros:

Everything.

2026-04-11 • via Nuitee
2
267suzanney • Family
10
Beautiful hotel, fantastic staff
Pros:

We loved our 1 week stay at the Refinery and couldn't fault it. Our first visit to NYC and wanted somewhere midtown but not in Times Square and the location was perfect.

The hotel is beautiful and spotlessly clean (our room was cleaned every day). We had a deluxe double queen overlooking the Empire State Building, which was spacious and had all the amenities we needed (only thing that could have improved it would have been a lock on the bathroom door).

The staff, especially the concierge team, were so friendly and helpful. They couldn't have done more to make us feel welcomed. We ate at Parker and Quinn which was delicious and enjoyed the views from the rooftop bar.

I would highly recommend the hotel to anyone looking for a great stay in midtown.

2026-04-09 • via Tripadvisor
S
SHERINA • family_with_children • tt
9
Cons:

Lighting in bedroom is not great

2026-04-09 • via Nuitee
• couple • ch
9
2026-04-09 • via Nuitee